ITS Telecom EAR 2000-4K Installation And Programming Manual
  1. Manuals
  2. Brands
  3. ITS Telecom Manuals
  4. Software
  5. EAR 2000-4K
  6. Installation and programming manual

ITS Telecom EAR 2000-4K Installation And Programming Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
EAR 2000 – 4K
Installation and Programming
Manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the EAR 2000-4K and is the answer not in the manual?

Questions and answers

Summary of Contents for ITS Telecom EAR 2000-4K

  • Page 1 EAR 2000 – 4K Installation and Programming Manual...
  • Page 3 EAR 2000 – 4K Installation and Programming Manual Release 1 Version 3 June 2011...
  • Page 4 In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, ITS Telecom shall repair or replace the product at its discretion. Transportation will be the responsibility of the dealer/distributor.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS INTRODUCTION ....................1-1 SECTION I EAR 2000-4K INSTALLATION AND PROGRAMMING OVERVIEW OF EAR 2000-4K ................. 2-1 Features and Services ..................2-1 DESCRIPTION AND INSTALLATION ............3-1 Physical Description .................... 3-1 3.1.1 Bottom Panel ....................... 3-1 3.1.2 Front Panel ......................3-2 Installation ......................
  • Page 6 Table of Contents 4.2.3 Menus Handling ....................4-6 4.2.5 Advanced Features ................... 4-10 CHANGING THE OPENING GREETING ............5-1 PROGRAMMING EXAMPLE ................6-1 APPENDIX A EAR-2000 4K SPECIFICATIONS ............A-1 EAR 2000-4K Installation and Programming Manual...

  • Page 7: Introduction

    The EAR 2000 – 4K is a standalone Automated Attendant system. System is developed by ITS, a leader in the field of voice processing systems and PBX peripheral products. The EAR 2000-4K incorporate state of the art technology, including DSP, flash memory and SMT production.

  • Page 8: Overview Of Ear 2000-4K

    Opening Greetings: Day, Night, Holiday.  Call Transfer The system administrator can program the EAR 2000-4K to transfer the calls to extensions in Non-Supervised mode. The EAR 2000-4K transfers the call immediately without verifying the status of the extension. EAR – 2000 – 4K Installation and Programming Manual...
  • Page 9 Overview of EAR 2000-4K  Up to 9 minutes of recording time.  High quality recording.  Non-volatile memory (Flash memory).  Adjustable flash time.  Remote programming and recording.  Simple operation and maintenance. EAR – 2000 – 4K Installation and Programming Manual...

  • Page 10: Description And Installation

    DESCRIPTION AND INSTALLATION Physical Description The functional components of the EAR 2000-4k are located in its right side panel. The LEDs are located on the front panel. The back panel has two indented holes for wall mounting. 3.1.1 Connections Panel ‎...

  • Page 11: Front Panel

    2. 9-Pin serial socket Reserved, Not in use 3. 1/2 RJ-11 Sockets Connects the EAR 2000-4K to PBX extensions 3.1.2 Front Panel The following figure and table describe the function of the three LEDS on the front panel. STATUS...

  • Page 12: Installation

    2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets on the bottom panel of the EAR 2000-4K. Connect the other end of the cables to one analog telephone line on the Main Distribution Frame (MDF) of the PBX ‎...
  • Page 13 ‎ Figure 3 -3. Analog Line Connections 3. On the bottom panel of the EAR 2000-4K, plug the 9VDC adapter jack into the power supply connector. 4. Plug the 9VDC adapter into the main power supply outlet to turn the EAR 2000-4K on.
  • Page 14 Description and installation ‎ Figure 3 -4. System Installation EAR – 2000 – 4K Installation and Programming Manual...

  • Page 15: Dtmf Programming

    To enter the programming mode: 1. Call the EAR 2000-4K Ext. from any touch-tone telephone. 2. Wait until the EAR 2000-4K answers and plays the opening greeting or plays a tone if no menu is recorded. Next, dial *900. 3. Dial the System Administrator’s password (the default password is 1234) to enter the programming mode.

  • Page 16: Dtmf Programming Commands

    DTMF Programming DTMF Programming Commands The following tables include the DTMF commands available for the EAR 2000-4K system. 4.2.1 Script Messages OPERATION COMMAND DEFAULT Record a script message. *100 + XX + Beep + Record + # where XX = 00; Day greeting XX = 10;...

  • Page 17: Pbx Parameters

    Ext. = 0 where number X = 1; Day operator X = 2; Night + Holiday operators Ext. = Operator Ext. number 600 ms Flash Time *370 + XXX XXX – A 3 digit number (000-980) EAR 2000-4K Installation and Programming Manual...

  • Page 18: Menus Handling

    DTMF Programming OPERATION COMMAND DEFAULT in steps of 20 ms. Busy, disconnect and *371 + X + YYYY where DTMF on/off time. 0500 ms X = 1; Busy off time 0500 ms X = 2; Busy on time 0240 ms X = 3;...
  • Page 19 Direct transfer to an *170 + XX + first digit(s) + # where extension. Enables the user to directly dial an extension XX = Script message number (Same during playback of a script as *100) EAR 2000-4K Installation and Programming Manual...

  • Page 20: Advanced Features

    DTMF Programming OPERATION COMMAND DEFAULT message first digit(s) = First digit(s) of extension. Up to four different digits can be entered. Reset Scripts to default *190 + XX + # where values. This command does not delete the recorded XX = Script message number (Same script messages.
  • Page 21 *333 + Code + # where Code = Disconnection code. Same as Code table in *221 Greeting volume level *369 + X where X = Volume level (0-9) 9 is the highest volume level EAR 2000-4K Installation and Programming Manual...
  • Page 22 DTMF Programming OPERATION COMMAND DEFAULT Busy signal cadence setup. *375 + XXXX + # Setup of busy on/off-time where XXXX – Busy extension number. cadence. Setting-up the Busy on/off-time cadence by dialing the busy extension number. Voice and DTMF *376 + X + Y X = 1;...
  • Page 23 * and #. Night, or Holiday). Resetting the EAR *654 + * + XXXX + # 2000-4k. XXXX = System administrator Returns to default factory password. settings and deletes all script messages. EAR 2000-4K Installation and Programming Manual...

  • Page 24: Changing The Opening Greeting

    CHANGING THE OPENING GREETING Changing the opening greeting between Day, Night and Holiday is performed in following methods: 1. Call one of the EAR 2000-4K extensions and during the opening greeting dial: *8 + XXXX + Y where XXXX = Operator password (default=1234) Y = 0 ;...

  • Page 25: Programming Example

    PROGRAMMING EXAMPLE The following paragraphs are examples for EAR 2000-4K configuration. These examples consider a PBX with a 3 digit extension size, an extension from 400 to 599, and Hook Flash value of 600ms. Day Opening Greeting (Script 00) “Welcome to ITS.
  • Page 26 Programming Example EAR 2000-4K DTMF Commands Command Meaning * 900 1234 Enter programming mode * 300 3 The Ext. numbers are 3 digits long * 330 0 The digit for operator ID is 0 * 370 600 Hook Flash value is set to 600ms * 360 1 400 # In Day mode operator Ext.
  • Page 27 Programming Example Command Meaning * 140 10 * # At the end of script message 10 (Night) disconnect the call EAR 2000-4K Installation and Programming Manual...
  • Page 28 APPENDIX A EAR2000-4K TECHNICAL SPECIFICATIONS (Input) 220VAC, 50 Hz DC Power Supply (Input) 110VAC, 60 Hz (Output) 9 VDC/800 mA 24 to 72 VDC Line Voltage < 10 A DC Leakage Current On-hook Insulation Resistance between 0 to 100 VDC > 5 M Line Terminal and 100 to 200 VDC >...
  • Page 29 Appendix a EAR2000-4k Technical Specifications EAR 2000 4K Installation and Programming Manual...

Table of Contents