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Summary of Contents for ITS Telecom EAR 2000-4K
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EAR 2000 – 4K Installation and Programming Manual...
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EAR 2000 – 4K Installation and Programming Manual Release 1 Version 3 June 2011...
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In the event that the product proves to be defective in workmanship or materials within a period of one year from date of shipment, ITS Telecom shall repair or replace the product at its discretion. Transportation will be the responsibility of the dealer/distributor.
The EAR 2000 – 4K is a standalone Automated Attendant system. System is developed by ITS, a leader in the field of voice processing systems and PBX peripheral products. The EAR 2000-4K incorporate state of the art technology, including DSP, flash memory and SMT production.
Opening Greetings: Day, Night, Holiday. Call Transfer The system administrator can program the EAR 2000-4K to transfer the calls to extensions in Non-Supervised mode. The EAR 2000-4K transfers the call immediately without verifying the status of the extension. EAR – 2000 – 4K Installation and Programming Manual...
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Overview of EAR 2000-4K Up to 9 minutes of recording time. High quality recording. Non-volatile memory (Flash memory). Adjustable flash time. Remote programming and recording. Simple operation and maintenance. EAR – 2000 – 4K Installation and Programming Manual...
DESCRIPTION AND INSTALLATION Physical Description The functional components of the EAR 2000-4k are located in its right side panel. The LEDs are located on the front panel. The back panel has two indented holes for wall mounting. 3.1.1 Connections Panel ...
2. 9-Pin serial socket Reserved, Not in use 3. 1/2 RJ-11 Sockets Connects the EAR 2000-4K to PBX extensions 3.1.2 Front Panel The following figure and table describe the function of the three LEDS on the front panel. STATUS...
2. Connect the RJ-11 connector on one end of the cables to the RJ-11 sockets on the bottom panel of the EAR 2000-4K. Connect the other end of the cables to one analog telephone line on the Main Distribution Frame (MDF) of the PBX ...
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Figure 3 -3. Analog Line Connections 3. On the bottom panel of the EAR 2000-4K, plug the 9VDC adapter jack into the power supply connector. 4. Plug the 9VDC adapter into the main power supply outlet to turn the EAR 2000-4K on.
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Description and installation Figure 3 -4. System Installation EAR – 2000 – 4K Installation and Programming Manual...
To enter the programming mode: 1. Call the EAR 2000-4K Ext. from any touch-tone telephone. 2. Wait until the EAR 2000-4K answers and plays the opening greeting or plays a tone if no menu is recorded. Next, dial *900. 3. Dial the System Administrator’s password (the default password is 1234) to enter the programming mode.
DTMF Programming DTMF Programming Commands The following tables include the DTMF commands available for the EAR 2000-4K system. 4.2.1 Script Messages OPERATION COMMAND DEFAULT Record a script message. *100 + XX + Beep + Record + # where XX = 00; Day greeting XX = 10;...
Ext. = 0 where number X = 1; Day operator X = 2; Night + Holiday operators Ext. = Operator Ext. number 600 ms Flash Time *370 + XXX XXX – A 3 digit number (000-980) EAR 2000-4K Installation and Programming Manual...
DTMF Programming OPERATION COMMAND DEFAULT in steps of 20 ms. Busy, disconnect and *371 + X + YYYY where DTMF on/off time. 0500 ms X = 1; Busy off time 0500 ms X = 2; Busy on time 0240 ms X = 3;...
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Direct transfer to an *170 + XX + first digit(s) + # where extension. Enables the user to directly dial an extension XX = Script message number (Same during playback of a script as *100) EAR 2000-4K Installation and Programming Manual...
DTMF Programming OPERATION COMMAND DEFAULT message first digit(s) = First digit(s) of extension. Up to four different digits can be entered. Reset Scripts to default *190 + XX + # where values. This command does not delete the recorded XX = Script message number (Same script messages.
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*333 + Code + # where Code = Disconnection code. Same as Code table in *221 Greeting volume level *369 + X where X = Volume level (0-9) 9 is the highest volume level EAR 2000-4K Installation and Programming Manual...
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DTMF Programming OPERATION COMMAND DEFAULT Busy signal cadence setup. *375 + XXXX + # Setup of busy on/off-time where XXXX – Busy extension number. cadence. Setting-up the Busy on/off-time cadence by dialing the busy extension number. Voice and DTMF *376 + X + Y X = 1;...
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* and #. Night, or Holiday). Resetting the EAR *654 + * + XXXX + # 2000-4k. XXXX = System administrator Returns to default factory password. settings and deletes all script messages. EAR 2000-4K Installation and Programming Manual...
CHANGING THE OPENING GREETING Changing the opening greeting between Day, Night and Holiday is performed in following methods: 1. Call one of the EAR 2000-4K extensions and during the opening greeting dial: *8 + XXXX + Y where XXXX = Operator password (default=1234) Y = 0 ;...
PROGRAMMING EXAMPLE The following paragraphs are examples for EAR 2000-4K configuration. These examples consider a PBX with a 3 digit extension size, an extension from 400 to 599, and Hook Flash value of 600ms. Day Opening Greeting (Script 00) “Welcome to ITS.
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Programming Example EAR 2000-4K DTMF Commands Command Meaning * 900 1234 Enter programming mode * 300 3 The Ext. numbers are 3 digits long * 330 0 The digit for operator ID is 0 * 370 600 Hook Flash value is set to 600ms * 360 1 400 # In Day mode operator Ext.
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Programming Example Command Meaning * 140 10 * # At the end of script message 10 (Night) disconnect the call EAR 2000-4K Installation and Programming Manual...
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APPENDIX A EAR2000-4K TECHNICAL SPECIFICATIONS (Input) 220VAC, 50 Hz DC Power Supply (Input) 110VAC, 60 Hz (Output) 9 VDC/800 mA 24 to 72 VDC Line Voltage < 10 A DC Leakage Current On-hook Insulation Resistance between 0 to 100 VDC > 5 M Line Terminal and 100 to 200 VDC >...
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Appendix a EAR2000-4k Technical Specifications EAR 2000 4K Installation and Programming Manual...
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