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Lucent Partner Plus System Manager's Manual

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PARTNER™ PIus
Communications System
System Manager's Guide
Lucent Technologies –
formerly the communications
systems and technology
AT&T
units of AT&T
Lucent Technologies
Bell Labs Innovations
999-506-142
Comcode 106431281
Issue 2
October 1990

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Summary of Contents for Lucent Partner Plus

  • Page 1 Lucent Technologies Bell Labs Innovations PARTNER™ PIus Communications System System Manager’s Guide 999-506-142 Lucent Technologies – Comcode 106431281 formerly the communications Issue 2 systems and technology October 1990 AT&T units of AT&T...
  • Page 2 December 31, 1996, which retain their original AT&T titles. Lucent Technologies – formed as a result of AT&T’s planned restructuring – designs, builds, and delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and microelectronic components.

  • Page 3: Table Of Contents

    Contents About This Guide Overview The System Manager’s Role Features and Capabilities System Components Optional Equipment Basic Call Handling with PARTNER Phones PARTNER Phone Controls Basic Call Handling Making an Outside Call Making an Intercom Call Answering a Call Putting a Call on Hold Transferring a Call 2-10 Making a Conference Call...
  • Page 4 Changing System Settings Changing the System Clock Adding an Outside Line Adding an Extension Adding or Removing Telephone Numbers Adding or Removing Allowed Numbers Adding or Changing Emergency Numbers Changing the Password Connecting the System to a PBX or Centrex Using Standard Telephones Basic Call Handling Making an Outside Call...
  • Page 5 User Forms Product Ordering Information Index...
  • Page 6 The PARTNER™ Plus System Manager’s Guide is a non-technical reference that provides instructions for using the PARTNER Plus Communications System. It explains what the PARTNER Plus system can do, and how to get the most out of its many features and capabilities.
  • Page 7 How to Comment on This Guide A feedback form is located at the end of this guide, after the appendices. If the feedback form is missing, send your comments and recommendations for changes to: A. Sherwood AT&T General Business Systems 99 Jefferson Road (Room 2B-63) Parsippany, NJ 07054 Fax: 201 887-6898...

  • Page 8: Overview

    Overview...

  • Page 9: The System Manager's Role

    The System Manager’s Role This guide is the system manager’s reference. Wherever a PARTNER Plus Communications System is installed, there is usually one person who becomes responsible for its overall operation and for providing the rest of the staff with help and instruction.

  • Page 10: Features And Capabilities

    Features and Capabilities The PARTNER Plus system is a digital telephone system that can connect as many as 8 telephone lines with up to 24 extensions. It is sophisticated and powerful, yet it is easy to use and can readily change to accommodate your growing needs.

  • Page 11: System Components

    System Components Figure 1-1 on the next page shows a basic PARTNER Plus system. A brief description of each component follows. Control Unit. The control unit is the heart of the PARTNER Plus system. It consists of a backplane, cover, a processor module, and one to four 206 modules.
  • Page 12 PARTNER 12-Button Phone (MLS-12) Control Unit PARTNER 6-Button Phone (MLS-6) Circuit Breakers Processor module 206 modules Outside line jacks Paging jack 206 modules Power indicators Extension jacks RCA Music-on-Hold jack Inside the Control Unit Figure 1-1 Basic PARTNER Plus System 1-4 Overview...

  • Page 13: Optional Equipment

    206 module. In addition, the total RENs for both dev- ices must not exceed 2. See the Installation and Programming Guide (figure 2-3) for installation instructions. For information on using standard devices with your PARTNER Plus system, see chapter 6 and chapter 7 in this guide. Overview 1-5...
  • Page 14 Installation and Programming Guide. Other Devices For information on how to use your loudspeaker paging system with the PARTNER Plus system, see chapter 4 in this guide. For information on using doorphones, headsets, and extra alerts, follow the manufacturer’s instructions. Ordering Information Optional equipment is available from many AT&T sources.

  • Page 15: Basic Call Handling With Partner Phones

    Basic Call Handling with PARTNER Phones...

  • Page 16: Partner Phone Controls

    PARTNER Phone Controls Figure 2-1 Shows the buttons and displays on the PARTNER display telephone. MLS Telephone Controls and Indicators Display [MLS-12D only] Shows date and time (when idle) and the number being dialed. During a call, shows the duration of the call.
  • Page 17 Lights There is a green and a red light next to each line button. These lights work in different ways to show calling activity on each line. Green lights indicate activity at your extension; red lights indicate activity at other extensions. The various light patterns are shown below.
  • Page 18 Using the Speaker and Microphone Every PARTNER telephone has a speaker, which you can turn on by pressing . The PARTNER display phone and the PARTNER 12-button telephone [Spkr] also have a microphone, which you can turn on by pressing .

  • Page 19: Basic Call Handling

    Outside dial tone. Generated by your local phone company, indicates that you are connected with an outside line. Intercom dial tone. Generated by the PARTNER Plus system, indicates that you are connected with an inside line. Used to make inside, or intercom, calls.

  • Page 20: Making An Outside Call

    Making an Outside Call To make an outside call: Press any idle line button. (An idle line button is one that is unlit.) If you lift the handset before pressing a line button, you will be The light next to the line button is steady green. automatically connected to the first idle line.

  • Page 21: Making An Intercom Call

    See chapter 4. Loudspeaker Paging. This allows you to broadcast an announcement over a large area if you have a paging system connected to your PARTNER Plus system. See chapter 4. 2-6 Basic Call Handling with PARTNER Telephones...

  • Page 22: Answering A Call

    Answering a Call To answer a call: If a call comes in on a line that When the telephone is ringing. . . has been programmed for Lift the handset. “delayed ring” or “no ring, ” or if the Do Not Disturb feature is You are connected to the incoming call.
  • Page 23 Feature Hints Do Not Disturb. When you need quiet or do not want to be interrupted by telephone calls, you can stop calls from ringing at your extension. See “Dial Code Features” in chapter 3. Abbreviated Ringing. You can program an extension to only ring once while you are on another call.

  • Page 24: Putting A Call On Hold

    Putting a Call on Hold There are two types of hold: Hold and Exclusive Hold. Any extension can retrieve a call on Hold as long as it has access to the line on which it is held. A call on Exclusive Hold can only be retrieved at the telephone at which it is held. You can put both outside calls and intercom calls on Hold.

  • Page 25: Transferring A Call

    Transferring a Call To transfer a call means to pass the call from one extension to another. You can transfer both outside calls and intercom calls. There are three ways to transfer a call: A transferred call will ring like an intercom call (ring BEEP) until the You can announce the call when it is picked up.
  • Page 26 To transfer a call with no announcement: While active on a call, press [Transfer] . You hear the intercom dial tone. The call is put on Hold. Dial the 2-digit number of the extension to which you want the call transferred.

  • Page 27: Making A Conference Call

    However, if an outside party hangs up during a conference call, the callers that remain on the conference will hear a dial tone. A PARTNER Plus system feature called Conference Drop removes the last added outside party from a conference call.
  • Page 28 party does not answer, reconnect with the held party by pressing the line button. You cannot transfer a conference call. You cannot join a conference call. That is, the conference initiator must add each party to the conference. You cannot add outside calls to a conference call if your system is pro- grammed for Outside Conference Denial.

  • Page 29: Joining A Call

    Joining a Call One extension can connect itself to an outside call at another extension by join- ing. For example, if John is on an outside call and wants you to participate in that call, you can join in by pressing the line button of the line on which the call is being conducted.

  • Page 30: User-Programmable Features

    User-Programmable Features...
  • Page 31 The user-programmable features described in this chapter are those features that anyone on the PARTNER Plus system can use at his or her telephone. User-programmable features are divided into two groups: Dial Code Features. Used to handle calls more quickly and efficiently, to customize a PARTNER phone for an individual user’s needs, or to activate...

  • Page 32: Dial Code Features

    Dial Code Features There are 10 dial code features. Table 3-1 lists each dial code feature, what the feature does, and how to use it. If there are certain dial code features that someone uses often, he or she can program those features onto a programmable button.
  • Page 33 Table 3-1 Dial Code Features Feature What It Does How to Use It Dial Code Do Not Disturb Prevents your phone This feature must be from ringing. Outside programmed onto a but- callers hear ringing; ton with a light. (See intercom callers hear a instructions in this busy signal.
  • Page 34 Table 3-1 Dial Code Features (cont.) Dial Code What It Does How to Use It Feature Press Drops the last added Conference Drop [Feature] [0] [6] the programmed but- outside party from a conference call without ton. disconnecting the other parties. This feature must be Privacy Prevents other exten-...
  • Page 35 Programming Dial Code Features onto Buttons Any user can program a dial code feature onto a button at his or her own phone. Or, you can program other users’ telephones for them by working from exten- sion 10. For instructions on how to do this, see chapter 4 in the Installation and Programming Guide.

  • Page 36: Quick Dialing Features

    Quick Dialing Features Quick Dialing allows you to dial frequently called numbers by pressing three or fewer buttons. Quick Dialing spares you from memorizing or constantly looking up different telephone numbers. You can also use Quick Dialing to dial such additional numbers as bank account or credit card numbers.
  • Page 37 Table 3-2 Light Patterns on Intercom Auto Dial Button Light Pattern Status steady red extension is busy or has Do Not Disturb on green flash extension is calling you green flutter a call you transferred to another extension is returning Since there are more features than there are programmable buttons, you should consider using Auto Dial only for your most frequently dialed numbers, or for the extra capabilities you get from programming an intercom number for Auto Dial.
  • Page 38 To dial an Auto Dial number: You can dial an Auto Dial number Press the programmable button on which the Auto Dial number is pro- while on an outside call. For grammed. example, you can do this to dial an account number for an A line is automatically selected, the speaker comes on, and the Auto Dial number automatic banking service.
  • Page 39 To remove a Personal Speed DiaI number from memory: You cannot remove a Personal Press [Feature] [0] [0] Speed Dial number while working from a PARTNER 6-button phone. You are now in program mode. You must do it by working from Press and then press the 2-digit code of the Personal Speed Dial [Feature]...
  • Page 40 Table 3-3 Special Dialing Functions Function Button Description and Example Display Pause Inserts a 1.5-second pause in the dialing sequence to wait [Hold] for a response, such as a dial tone or computer voice mes- sage. Example: To call an answering machine at 555-0529, wait 4.5 seconds, then dial 321 to retrieve messages, enter [5] [5] [5] [0] [5] [2] [9] [Hold] [Hold] [Hold] [3] [2] [1] .

  • Page 41: System Features

    System Features...

  • Page 42: System Speed Dialing

    System features affect the operation of the entire system and can be programmed only at extension 10. These features are normally programmed when the system is installed. However, you may from time to time have need to change, remove, or reinstate them. For complete instructions on system programming procedures, see chapter 3 in the Installation and Programming Guide.

  • Page 43: Dialing Restrictions And Permissions

    The phone number dials automatically. Dialing Restrictions and Permissions The PARTNER Plus system has several programmable procedures that are used to restrict telephone use, and several that are used to to override those restric- tions.* You can use any combination of these procedures to design a system that meets your needs.
  • Page 44 Dialing Restrictions The procedures that restrict telephone activity are: Line Use Restriction (#302). Allows you to impose incoming and outgoing restrictions on the specific lines assigned to an extension. These restrictions are: Out only. The extension can make but not receive calls (except transferred calls) on this line.

  • Page 45: Night Service

    Allowed Phone Number List (#407). Allows you to create a list of numbers that an extension is allowed to dial, despite the Outgoing Call Restriction and Disallowed Phone Number List procedures. The PARTNER Plus system stores up to four different lists of up to 10 numbers each. After creating allowed lists, use the Allowed List Assignment (#408) procedure to assign one or more of the lists to a specific extension.
  • Page 46 Marked System Speed Dial numbers or those on the Emergency Phone Number List. Users can, however, make an outside call if they first enter the system password. (See “Entering the Password” in this chapter.) Example: Night Service is typically used in the following scenario: The system is set up in an office where all calls normally come through a receptionist.

  • Page 47: Pickup Group

    Pickup Group. This allows anyone on the system to answer any ringing phone. The PARTNER Plus system comes preset with all extensions in the Pickup Group. If you want to customize a Pickup Group, use the Pickup Group Exten- sions (#501) procedure to remove extensions from the group until only those you want in the group remain.

  • Page 48: Calling Group

    The PARTNER Plus system is preset at the factory with all extensions in the Cal- Iing Group. if you want to customize the Calling Group, use the Calling Group (#502) procedure to remove extensions from the group until only those you want in the group remain.

  • Page 49: Loudspeaker Paging

    Loudspeaker Paging You can connect a loudspeaker paging system directly to your system without having to buy additional jacks or phone lines. Any phone can make an announcement over the loudspeaker paging system. To make an announcement over the loudspeaker paging system: Lift the handset and press (in either order).

  • Page 50: Using The Password

    Using the Password If a password has been programmed for the system, you can use the password to override all dialing restrictions except those imposed by Line Use Restriction (#302). You must enter the password for each call you want to make. To program a password, use the System Password (#403) procedure.

  • Page 51: Changing System Settings

    Changing System Settings...

  • Page 52: Changing The System Clock

    Although your PARTNER Plus system was programmed to meet your requirements at the time it was installed, you may occasionally want to change those settings as the needs of your business change. For example, your business may grow, and you may need to add more lines or extensions to your system.

  • Page 53: Adding An Extension

    Line Use Restriction (#302). Restricts call activity on specific lines assigned to the extension. You can specify the following calling activity: No restriction Out only In only No access Adding an Extension If you add an extension to the system, you may need to use the following pro- cedures: The Copy Settings (#399) pro- cedure copies settings from one...

  • Page 54: Adding Or Removing Telephone Numbers

    Disallowed List Assignment (#405). Assigns a Disallowed Phone Number List to the extension. Use the Disallowed Phone Numbers List (#404) pro- cedure to compile a list of outside numbers that extensions are restricted from dialing. Allowed List Assignment (#408). Assigns an Allowed Phone Number List to the extension.

  • Page 55: Changing The Password

    Connecting the System to PBX or Centrex If you want to connect your PARTNER Plus system to a PBX or Centrex system, see appendix A in the Installation and Programming Guide for instructions. 5-4 Changing System Settings...

  • Page 56: Using Standard Telephones

    Using Standard Telephones...
  • Page 57 Most of the features on these phones will work with the PARTNER Plus system. You can use the PARTNER Plus system’s dial code features from a feature phone, and program them onto a feature phone button.
  • Page 58 [pause] line to connect.) Note that the feature phone’s last number redial button will not work for an out- side call. To redial the last number, use the PARTNER Plus system’s Last Number Redial feature by pressing [#] [0] [5]...

  • Page 59: Basic Call Handling

    Basic Call Handling Making an Outside Call To make an outside call: Lift the handset. You hear the intercom dial tone. Dial to get an outside line. You hear the outside line dial tone. Dial the number. Making an Intercom Call To make a ringing intercom call: Lift the handset.

  • Page 60: Putting A Call On Hold

    Putting a Call on Hold To put a call on hold: You cannot put a call on While active on the call..Exclusive Hold at a standard Press the switchhook down once rapidly. phone. You hear the intercom dial tone. The call is on hold. Do not hang up the handset while the call is on hold.

  • Page 61: Making A Conference Call

    Making a Conference Call You can set up a conference call from a standard telephone that connects you and two other parties together at the same time. All rules and considerations regarding conference calling with PARTNER telephones also apply to standard telephones.

  • Page 62: Using Dial Code Features

    Using Dial Code Features You can use several dial code features with a standard touch-tone telephone by pressing instead of . See table 6-1. [Feature] Table 6-1 Dial Code Features with Standard Phones Feature How to Use It Press Recall [#] [0] [3] Press Last Number Redial...

  • Page 63: Using A Combination Extension

    PARTNER Plus system. And, only one phone can be used at a time, unless you want to join the two on a single call, the same way you can on your home phones have two people on the same call on different telephones.

  • Page 64: Using Optional Equipment

    Using Optional Equipment...
  • Page 65 This chapter provides suggestions for using—and instructions for programming—the industry-standard single-line telecommunication devices described in chapter 1: Fax machines Answering machines Modems Credit card scanners In general, there are many ways to setup this equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter does not cover how to connect the optional equipment or how to perform the necessary programming.

  • Page 66: Fax Machines

    Fax Machines You get several benefits from connecting a fax machine to your PARTNER Plus system. One is that you can set up one or more fax machines in different ways to suit your needs, as described below. Another benefit is the Fax Management...
  • Page 67 Single Fax Machine The single fax machine setup is shown in figure 7-1. The fax machine has its own line (Line A), the number of which is published as the fax number. The fax machine is connected to its own extension (extension X). To use: All fax calls that come in on the fax line will be automatically answered by the fax machine.
  • Page 68 Fax Line Saver If you don’t use your fax machine enough to justify paying for its own outside line, you can put the fax on its own extension if you don’t mind manually transferring calls to it. Figure 7-2 shows the setup. To use: The person at extension X answers a call and hears a fax machine sig- naling on the other end.
  • Page 69 Send and Receive Fax Machines If your business has high volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in figure 7-3, there are two fax machines. Fax 1 is the send machine, fax 2 is the receive machine.
  • Page 70 Backup Fax Machine If your business absolutely depends on fax service—if reliability is essential— you can set up two fax machines so that one serves as a backup for the other. In the example shown in figure 7-4, fax 1 is set up as the primary machine; fax 2 is the backup.
  • Page 71 Double Backup Fax Machines If you have very heavy fax traffic, and don’t want to miss a call, you can setup two fax machines that back each other up. For example, in figure 7-5, fax 1 and fax 2 each works independently of the other. Lines A and B are both dedicated fax lines, the number or numbers of which are published as the fax number.
  • Page 72 Fax Management Button You can program a button with a light on any PARTNER telephone to serve as a Fax Management button. The light next to this button can tell you when the fax machine is in use, when it is available, or when it is not answering (for example, when it is out of paper).
  • Page 73 Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine: You might answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep..beep..beep). If you hear this, you should transfer the call immediately to the fax machine extension.

  • Page 74: Answering Machines

    Answering Machines You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. The fol- lowing are ways you can connect answering machines to your system: Single answering machine.
  • Page 75 Single Answering Machine The single answering machine setup (figure 7-6) serves the entire system. It is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it. To retrieve messages: Go to the machine to manually play back messages.
  • Page 76 Multiple Answering Machines If a single answering machine cannot handle all your calls, you can setup two or more machines to answer (figure 7-7). A setup such as this might be used by a movie theater to announce movie times to people calling for information. To retrieve messages: Go to the machines to manually play back messages.
  • Page 77 Personal Answering Machine A personal answering machine is used to answer all the calls that ring on the lines at a certain extension (figure 7-8). It is useful for the following situations: When the extension receives a lot of intercom calls When outside calls come through a receptionist and are transferred to the extension When an extension has a private line.
  • Page 78 Answering Machine Backup for Fax Machine If you have a fax machine, and do not want to let an incoming fax call go unanswered because the fax machine is out of paper, you can back up the fax machine with an answering machine. In this setup (figure 7-9), if for any reason your fax machine does not answer, the call is switched over to the answering machine.

  • Page 79: Modems

    Stand-alone modem. This allows you to dial out into the phone network to connect with computer bulletin boards and other data services. Modem pool. Uses your PARTNER Plus system like a data switch. Allows several users to simultaneously use an on-premises computer.
  • Page 80 Modem Pool You can set up your PARTNER PI system as a small data switch that allows several people to simultaneously use a single on-premises computer (figure 7-11). To install: Plug each modem connected to the computer into its own extension To use: Any extension with a modem can dial into the computer by making a call to the Calling Group.

  • Page 81: Credit Card Scanners

    Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The PARTNER Plus system allows your credit card scanners to share the lines in your system. use: When you make a call on the credit card scanner, an outside line is automatically selected.

  • Page 82: Troubleshooting

    Troubleshooting...

  • Page 83: When You Have A Problem

    If you call, the Helpline representatives can better help you if you have the following information ready: The kind of system you have (PARTNER Plus) The number of lines and extensions in your system The model number of the problem phone, if applicable (located on the upper right-hand corner of the phone—MLS-12D, MLS-12, or MLS-6).
  • Page 84 All Phones Dead: No Dial Tone or Lights Possible Cause Do This Then: If... 1. Control unit not Locate the control unit. The green indicator lights The problem is corrected. receiving power. Make sure the power cord on the modules are “ON” is plugged securely into and the trouble is gone, the wall outlet.
  • Page 85 Phone Has Lights but No Dial Tone Then: If... Possible Cause Do This The old phone was faulty. The other phone works, 1. Faulty telephone. Unplug the cord from the Call 1800628-2888 to base of the problem arrange for a replacement. phone and plug it into a phone that works.
  • Page 86 Calls Trouble Making Outside Trouble making outside calls could be one of the following: You hear a dial tone, but the dial tone continues as you try to dial. You hear a dial tone, the dial tone cuts off when you dial, but the line does not ring. You hear a busy signal as you dial.
  • Page 87 Phone Does Not Ring Possible Cause Do This If... Then: 1. Volume control set Phone rings increasingly Problem is solved. Press the volume control louder, too low. button to increase ringer volume. Phone still does not ring, Go to Possible Cause 2. 2.
  • Page 88 Possible feature off. Refer to the Cause 2. device’s user manual. 2. PARTNER Plus For every optional device If the problem is not Call 1 800 628-2888. system is pro- connected to your system, solved, grammed incorrectly.
  • Page 89 100 mil- liseconds until the prob- lem is solved. Using the Recall Feature Disconnects Call This problem applies when the PARTNER Plus is installed behind a PBX or Centrex. Then: Possible Cause Do This If... Recall Timer Duration...
  • Page 90 Calls on Hold Are Disconnected Possible Cause Do This Then: If... Hold Disconnect Change the Hold Discon- Calls on hold are no problem is solved. Time is programmed nect Time from “short” to longer disconnected, incorrectly—too “long.” See chapter 3 in short.
  • Page 91 Phone Rings Back After Intercom Call with NO One at Other End Possible Cause Do This If... Then: Automatic Line The problem is not solved, If one of the phones Call 1 800 628-2888. Selection is pro- involved is a standard grammed incorrectly.
  • Page 92 Phone Display Does Not Work Possible Cause Do This If... Then: 1. Phone has to be To reset the phone, The display works, Problem is solved. reset. unplug the cord from bottom of the phone and The display still does not Follow procedure for plug it in again.
  • Page 93 Other Problems with Phones This procedure resets a PARTNER telephone. Use it if you have any problems that are not mentioned above. If... Then: Possible Cause Do This problem remains, Call 1 800 628-2888 Phone needs to be Unplug the cord from the reset.

  • Page 94: In Case Of Power Failure

    “General Guidelines” in chapter 2 of the Installation and Pro- gramming Guide. The PARTNER Plus system has an internal power supply that allows it to stay programmed for approximately four days after it stops receiving power. After four days elapse, all of the system’s programmed settings return to the factory...

  • Page 95: Maintenance And Customer Support

    Maintenance and Customer Support...
  • Page 96 Maintenance Your PARTNER Plus system is designed to provide trouble-free performance without any special maintenance procedures. However, there are a few precautions you can take to prevent accidental damage to your system. Control Unit To prevent damage to the system modules: Keep the system modules in an area free of dust, smoke, and moisture.

  • Page 97: Warranty And Post-Warranty Repair

    Warranty and Post-Warranty Repair In-Warranty Repairs If you purchased or leased your PARTNER Plus system directly from AT&T, AT&T will repair it free of charge during the one-year warranty period. Simply call the Helpline at 1 800 628-2888 to ask for service.

  • Page 98: At&T Limited Warranty And Limitation Of Liability

    If AT&T determines that your PARTNER Plus sys- tem cannot be repaired or replaced, AT&T will refund the purchase price of the PARTNER Plus system to you.
  • Page 99 Except for damages for personal injury, the liability of AT&T, its affiliates, sup- pliers and dealers for any loss or damage resulting from any product defector performance under this warranty and regardless of the form of action shall be limited to repair or replacement of the product or a refund of the product’s pur- chase price.
  • Page 100 User Forms This appendix contains two forms to be photocopied and handed out to system users. These forms are: System Speed Dial Form. Provides space on which to write System Speed Dial numbers and system extension numbers. For instructions on programming System Speed Dial numbers, see chapter 4 in this guide.
  • Page 101 SYSTEM SPEED DIAL NUMBERS AT&T To Dial On MLS model telephone, press [Feature] + Code On standard touch-tone telephone, press [#] + Code while receiving intercom dial tone. CODE NAME/COMPANY TELEPHONE NUMBER CODE NAME/COMPANY CODE NAME/COMPANY TELEPHONE NUMBER TELEPHONE NUMBER * You can dial System Speed Dial codes with a (*) at any time, regardless of dialing restrictions placed on your extension.
  • Page 102 AT&T PARTNER™ Plus Communications System Ext: EXTENSION PROGRAMMING INFORMATION Outgoing Call Restrictions. You cannot make these kinds of calls: Line Assignments and Ringing. The lines checked are on your extension. Unless otherwise indicated on the chart, you can use the line to make and answer calls, your phone will start ringing immediately when a call comes in on Long-distance toll calls (extension is programmed for “local only”) the line, and to get an outside dial tone just press an idle line button.
  • Page 103 INSTRUCTIONS No Abbreviated We suggest using this form as a training aid, to communicate to your Form A2: Check appropriate Ringing staff how their extensions are programmed in the system. To avoid com- boxes that apply to this extension. pleting an entire form for each user, first use one form to fill in information Automatic Privacy that applies to everyone, photocopy enough of them for each user, and finally complete the individual forms.
  • Page 104 Product Ordering Information Ordering additional telephones and modules, accessories, and replacement parts for your PARTNER Plus system is convenient. The table on the next page shows where you can buy them in the U.S. You can obtain most items from more than one source, either directly from AT&T or from authorized dealers.
  • Page 105 To use the table, first locate the item you want. A triangle( ) indicates where you can obtain it. SOURCE (US.) AT&T AT&T AT&T AT&T AT&T Authorized Catalog Sales PhoneCenter National Parts General Business Dealer Store Sales Center (Sourcebook) Systems Sales (600) 222-PART (800) 451-2100 (800)247-7000...
  • Page 106 Index 206 module, 1-3, 1-4 Dial code features, programming, 3-5 Dial code features, using, 3-2 to 3-4, 6-6 Dial tones, outside vs. intercom, 2-4 Dialing restrictions and permissions, 4-2 to 4-4 Direct station status, see Auto Dial numbers Abbreviated Ringing, 2-8 Disallowed Phone Number List, 4-3, 5-3 Accessories, B-1 to B-2 Disallowed Phone Numbers, adding or removing, 5-3...
  • Page 107 Making a call, 2-5, 2-6, 6-3 Marked System Speed Dial numbers, 4-1, 4-4 Message indicator, 2-1 Message Light Off, 3-4 Hands-Free Answer on Intercom (HFAI), 2-3, 2-4 Message Light On, 3-4 Headsets, 1-6 Microphone, 2-1, 2-3, 2-4 Helpline, 8-1 Microphone button, 2-1, 2-3, 2-4 HFAI, 2-3, 2-4 MLS-model telephones, 1-3, 1-4 HoId Reminder Tone, 2-9...
  • Page 108 Support, customer, 9-2 System components, 1-3, 1-4 Privacy, 3-4 System features, 4-1 to 4-9 Problems, solving, 8-1 to 8-12 System Manager, role of, 1-1 Processor module, 1-3, 1-4 System Password (see Password, System) Product ordering information, B-1 to B-2 System Speed Dial numbers Programmable buttons, 2-1 form, A-1 Programming...
  • Page 109 System Programming Procedures Procedure Valid Entries Code System Date #101 date = mmddyy 010100 System Day #102 1 = Sun, 2 = Men, 3 = Tues, 4 = Wed, 5 = Thurs, 6 = Fri, 7 = Sat System Time #103 time = hhmm (24) 0000...
  • Page 110 Procedure Valid Entries Code Outgoing Call Restrictions #401 1 = no restriction 2 = inside only (intercom) 3 = local only (intercom plus local outside) Toll Call Prefix #402 1 = 0 or 1 plus area code 2 = area code only System Password #403 (Enter 4 digit password)

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