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Table of Contents
Summary of Contents for Voce Freshbrew
- Page 1 Part Number: PR14037000 Issue: A – April 2012...
- Page 2 Congratulations on your purchase of the VOCE freestanding vending machine from Crane Merchandising Systems...
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Page 3: Important Safeguards
Introduction This manual provides you with guidance on the installation, daily operation and basic maintenance of your VOCE freestanding vending machine. Crane Merchandising Systems always recommend that a trained technician service its equipment. Crane Merchandising Systems is committed to continuous product improvement. This means that the information within this document, although correct at time of publication, is for guidance only and may be subject to change without prior notice. - Page 4 Children should be supervised to ensure that they do not play with the appliance Your VOCE machine is for indoor use only and because it is a beverage machine, should be sited in a clean and hygienic area.
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Page 5: External Features
1.3 External Features Key: Upper Graphic Panel LCD Display Selection Decals Selection Button Door Lock Coin Return Button SureVend™ Sensor Coin Entry Kickplate Coin Return Adjustable Foot Lower Graphic Panel... -
Page 6: Internal Features
1.4 Internal Features Key: Main Switch Kick Plate Spray Head Service Keypad Oltre Brewer (Coffee) Cup Turret Oltre Brewer (Tea) Door Locking Mechanism Mixing Station Cup Catcher Brewer Waste Container Surevend Sensor Waste Bucket Drip Catcher Bracket... -
Page 7: Connecting The Water Supply
Water pressure at the stop-tap must be within the limits 2 - 6 Bar (200 Kpa - 600 Kpa). Freshbrew & B2C Machines: If your VOCE machine is fitted with an Oltre brewer, or CoEx® B2C brewer, then it must be connected to the water supply via a water filter. -
Page 8: Connecting The Electrical Supply
Warning! If your Freshbrew or B2C machine is connected to a water supply and used without a water filter as specified above, your warranty will be void. Connect the flexi-hose supplied with your machine to the stopcock ensuring that the seal is fitted correctly. - Page 9 Important: Do not fill the tube directly above the cup dispense position. Allow the cup turret motor to rotate a full tube to the cup dispense position when the machine is powered up. Rotating the cup turret by hand will damage the mechanism. Note: If you are loading paper cups, first inspect each pack for damage to the cup rims.
- Page 10 Press the button again to return the dispense head to its correct (homed) position. 13. Freshbrew Models: Ensure the brewer guard and brewer waste container are fitted correctly. Slide the container into position directly under the brewer.
- Page 11 2.5 Setting Up the Carbonator Unit (Where Fitted) Open the cabinet door. Fit the seal (1), provided in the installation kit, to the regulator as shown in the photograph. Connect the regulator to the gas bottle. Tighten the locknut. Carefully lift the cylinder into the machine ensuring that the gas supply pipe is not trapped or obstructed in any way.
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Page 12: Section 4 - Cleaning And Re-Filling Procedures
CMS recommends that the brewer cleaning tablets supplied with the machine are used exclusively for cleaning the CoEx® brewer fitted to VOCE B2C machines. These are available from your machine supplier in packs of 30 - part number ZC10598000. A detailed procedure for cleaning this brewer unit is outlined in sub-section 4.7 CoEx®... - Page 13 4.5.2 Whipper System Twist and remove mixing bowls and steam hoods (a). Remove the dispense pipes (b) from the plastic dispense block. Turn the whipper base (c) anti-clockwise until it releases (first click). Remove mixer units (d) and impeller (e). Turn the whipper base (c) anti-clockwise again (second d click), pull the whipper base from the shaft.
- Page 14 4.5.3 Extract Tray Remove and clean the extract tray. 4.5.4 Dispense Head Remove the nut (a) securing the plastic dispense block (b) to the dispense head assembly. Clean the dispense block. Rinse the dispense block with clean water, dry and refit. 4.5.5 Ingredient Canisters - Fill and Refit Fill ingredient canisters as required.
- Page 15 4.5.7 Waste Bucket & Syrup Containers Empty and clean the waste water bucket. If fitted; check the syrup levels in the syrup containers and replace if necessary Clean the base, sides and back of the machine Refit the waste water bucket into the machine. Ensure that the level detector and overflow pipes are located correctly in the bucket.
- Page 16 4.5.10 Cash Box Empty contents from the cashbox, then refit turning the lock to secure. 4.5.11 Test Using the service keypad located in the rear of the door, proceed as follows: Press the Cup Test button (7) and check that a cup is ejected correctly.
- Page 17 Clean the Oltre brewer chassis and mounting area. Clean all of the Oltre brewer components. Rinse all components with clean water, dry then refit to machine. 4.6.2 Weekly Cleaning Procedure Important: Cleaning and maintenance outlined on the following pages must be carried out on a weekly basis.
- Page 18 4.7 CoEx® B2C Brewer Unit 4.7.1 Daily Cleaning Procedure Remove the coffee dispense pipe from the brewer outlet. Lift the green lever (a) and carefully pull the brewer unit out. Place the CoEx® brewer unit into the diluted bactericidal solution and clean the unit thoroughly. Rinse thoroughly with clean water.
- Page 19 4.7.2 Weekly Cleaning Procedure The VOCE has a routine cleaning cycle for the CoEx® brewer, with a warning message to indicate a clean is “Recommended” or “Required”. If the “Required” message is ignored B2C and freshbrew drinks cannot be selected until the brewer is cleaned, using the following procedure: Caution: Ensure that a suitable container is placed under the dispense position.
- Page 20 N.B. If the feature has been turned on when the brewer waste container is emptied the waste counter must be reset. To reset the waste counter press button 12 on the service keypad, two audible bleeps confirm that the counter has been reset to zero. 4.9 Replacing the CO2 Bottle - Where Fitted For machines fitted with a carbonator unit, it will be necessary for the operator to regularly check and if necessary, replace the CO2 gas bottle.
- Page 21 Section 5 - Service Keypad Functions VOCE machines are fitted with a service keypad mounted on the rear of the door which allows the operator to carry out specific functions during routine cleaning and maintenance. N.B. During certain operations e.g. View Counters it is necessary for the operator to utilise the selection keypad and LCD mounted on the front of the door to access data.
- Page 22 5.7 Button - Cup Test Enables the operator to test the operation of the cup drop unit. 5.8 Button - Park Head The dispense head moves to its fully extended position and stops. Press the button again to return the dispense head to its home position. 5.9 Button - Boiler Fill (B2C Machines) Pumps a measured amount of water through the system.
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Page 23: Section 6 - Programming Mode
START/? Press to “set all” or “clear all” data or begin a test sequence. 6.2 Menu Display The VOCE features the CMS interactive menu display. It is used to display programming information and will change according to the type of data being updated. -
Page 24: Accessing The Programming Mode
The top line of the screen is the Menu title. Selected items are highlighted in white. Press the ² (up) or ¼ (down) keys on the drink Press the ↵ (Edit) key to select the item. selection keypad to highlight an item. The bottom line of the screen will often show important information. - Page 25 ↵ (Edit) key to store/save it or ¼ (down) keys to set the required option (indicated by the filled radio button). All operator programming for the VOCE range follows the procedures as described above. Specific program actions are described fully in the following section.
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Page 26: Data Recall Menu
Section 7 – Operators Program To access the Operators Program, enter the programming mode as described in Section 6. Once in the Operators Program the LCD will display the Main Menu. N.B. Coins In/Out will only be displayed on machines fitted Using the ²... - Page 27 Free Vend-£ Displays the total monetary value of all free vends in £ Free Vend-# Displays the total number of free vends Scroll through the list displayed using the ² (up) or ¼ (down) keys to view the data. When complete, press the X (Exit) key. The operator can also view data by individual product.
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Page 28: Diagnostic Menu
Either press the ↵ (Edit) key to clear the data or press the X (Exit) key to exit the menu without clearing the data. 7.1.3 SureVend™ This menu is only available when SureVend is enabled via the Product Configuration menu. This menu will display the number of cup drop failures that SureVend™... - Page 29 7.3.1 Individual Prices This sub menu allows the operator to set an individual price for each drink selection. opposite, press the ↵ (Edit) key to access the With Individual Prices highlighted as shown menu. All drink selections available from the machine are listed along with the current drink price for the highlighted selection.
- Page 30 Press the ↵ (Edit) key to return to the Price menu screen and verify that the new price displays in the status line along the bottom of the display. 7.3.3 Mug Discount This sub menu allows the operator to program a discount for customers who use their own cup/mug.
- Page 31 Section 8 - Dispense Pipe Lengths There are two sizes of pipe used on a Voce machine(s) which can be replaced by the Operator, • CoEx And Oltre brewer outlets – 8mm x 13mm • All others 6mm x 10mm To replace pipes.
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Page 32: Section 9 - Recommended Spare Parts
VCH HYG INSTANT Instant VCH HYG R&G Roast & Ground VCH HYG SFBC Single Freshbrew Coffee VCH HYG SFBT Single Freshbrew Tea VCH HYG TFB Triple Freshbrew A full list of recommended spare parts can be found on our website:... - Page 33 9.2 Dispense Area Components 1, 2, 3 Ref No. Part No. Item Description PL13126000 Cup Catcher Moulding - Squat Cup PL13125000 Cup Catcher Moulding - Tall Cup PL13128000 Cup Catcher Moulding - 12oz Cup S101142960 Silicon pipe - 16mm OD PL04589000 Cup stand PL13802000...
- Page 34 (button11) using the service Co-Ex® brewer disabled keypad immediately Co-Ex® Setup Required Co-Ex® brewer has not Call an engineer, Freshbrew and been setup B2C drinks cannot be dispensed Out Of Cups Please Insert Cup stacks empty Refill cup stacks with correct size SureVend™...
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Page 35: Simple Problem Solving
Out of Coffee Fresh beans canister and/or Refill bean canister with fresh freshbrew canister empty beans and/or coffee canister (B2C machines)Bean canister with freshbrew coffee shut-off closed Fully open bean canister shut- off (see sub-section 4.5.6 Fresh... - Page 36 Fault Possible Cause Remedy Carbonated drinks not CO2 gas bottle empty Check and if necessary replace “fizzy” ʻSelection Not Availableʼ Waste counter has reached Empty coffee waste bin and on LCD and machine will maximum number of vends reset waste counter (see sub- not vend coffee based dispensed through CoEx®...
- Page 37 Pipsmore Park, Bumpers Farm Industrial Estate, Chippenham, Wiltshire, UK, SN14 6NQ Declare that: Type of Equipment: Beverage Vending Machine Model Name: VOCE Has been designed and manufactured to comply with all essential requirements of the following Regulations/Directives: 73/23/EEC ⇒93/68/EEC⇒ The Low Voltage Directive 2006/95/EEC and its amending directives 89/336/EEC ⇒...
- Page 38 Crane Merchandising systems range: www.cranems.co.uk / technical/ Visit our Spares Online for your Voce parts and for other parts and documentation for the Crane range. To find this and other manuals and technical information for the Crane...