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Pason SNOM 300 User Configuration Manual

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SNOM 300 VoIP Phone User Configuration Guide
Revision 7 of DOCU210
Revised: February 28, 2018

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Summary of Contents for Pason SNOM 300

  • Page 1 SNOM 300 VoIP Phone User Configuration Guide Revision 7 of DOCU210 Revised: February 28, 2018...
  • Page 2 Pason Systems Corp. No part of this document may be reproduced by any means, nor transmitted, nor translated, nor translated into computer language, in whole or in part, without written permission from Pason Systems Corp.

  • Page 3: Table Of Contents

    Table of Contents Overview .................... 4 1.1 SNOM 300 Phone Basic Specifications ............4 1.2 Terms of Reference ..................4 1.3 Pre-Provisioned IP Phones vs Re-Provisioned IP Phones ......5 1.4 VoIP Phone Technical Support ..............5 Connecting the Components ............6 2.1 Out of the Box ....................

  • Page 4: Overview

    Overview Important: SNOM 300 VoIP phones are no longer supported in Canada. They are only supported on TPC systems in the US. The SNOM 300 VoIP phone is a corded Session Initiation Protocol (SIP) phone with built-in ATA functionality. The VoIP phone is user-friendly with two-line LCD display that shows call information, and has a menu-driven user interface that provides simple feature management.

  • Page 5: Pre-Provisioned Ip Phones Vs Re-Provisioned Ip Phones

    832 xxx xxxx/or any Direct Inward Dialing (DID) available at the time of order. Pason Technical Support is your primary contact for VoIP issues (contact us at 1-877- 255-3158 or techsupport@pason.com). Pason Technical Support will engage InfoSAT communications, as required, to solve any voice issues.

  • Page 6: Connecting The Components

    If the phone is not supplied with power via an Ethernet cable, use only the power adapter included in the package, or one expressly recommended by SNOM technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise. Hardware Overview Figure 2: SNOM 300 Hardware Overview Number Device Function...

  • Page 7: Minimum Requirements

    The phone has the following ports: · One Net port – This port needs to be connected to the Pason satellite network. If you are unsure about which cable to use or how your site is wired, contact your Pason field technician or contact Pason Technical Support.
  • Page 8 In order to make calls, the SNOM 300 VoIP phone must first be connected to a Pason satellite network modem. This allows the phone to be registered with InfoSAT's Voice over Internet Protocol (VoIP) servers. The most common way to connect the VoIP phone to the Pason satellite network is via the Ethernet cable on the back of a Pason workstation.
  • Page 9 Figure 4: SNOM 300 LAN Connection Figure 5: VoIP Cabling using a Pason Workstation Connecting a VoIP Phone to a Pason-Supplied Hub or Switch In some cases, connecting the VoIP phone through a workstation can lead to connectivity issues with the VoIP service. If service issues are prevalent, consider using Revised February 28, 2018 Revision 7 of DOCU210, ©...

  • Page 10: Getting The Voice Service Running

    VoIP Phone to the hub or switch, eliminating the need to communicate through the Pason workstation. Note: For this type of installation, please consult your Pason field technician or contact Pason Technical Support at 1-877-255-3158. Figure 6: VoIP cabling using a hub or switch...

  • Page 11: Detailed Voice Operation

    4. To call a telephone number assigned to a phone located on another Pason VSAT Terminal (including your own), you must dial the entire number including the area code.

  • Page 12: Voice Mail

    (on silver disk) will scroll through a list or recently dialed numbers. 3. Help Desk – This button connects you directly with Pason Technical Support. 4. Directory – This button is allows you to enter personal speed dial numbers for future use.

  • Page 13: Programming Speed Dial Numbers

    8. Press * then #, or hang-up when finished. Checking your Voicemail from your Cell, Hotel, or Home Phone 1. From your cell, hotel, or home phone, call Pason’s Satellite Voicemail main number at 1-866-806-8499 2. When prompted enter in your phone/mailbox number (example “403-123-4567”) followed by #, and your PIN number (default “1234”) followed by #.

  • Page 14: Support Options

    1) Select the Directory button. 2) New Item is displayed, select the check button. 3) Enter the telephone number you want to store. 4) Select the check button. 5) Enter the name you will use for this number. Use * key to change to capitals or numbers.

  • Page 15: Troubleshooting

    MAC address Figure 7: Finding the MAC address Contacting Pason Technical Support Please direct all questions regarding the Voice Service to Pason Technical Support at 1- 877-255-3158 or techsupport@pason.com. Contacting InfoSAT Technical Support Contact the InfoSAT Communications technical support center at 1-866-249-1559 or help@infosat.com...
  • Page 16 2. Confirm that the satellite link is okay by accessing the Internet or checking a near-by SNOM 300 phone. Once Internet link availability is confirmed, power cycle the SNOM 300. This is done by disconnecting power, waiting 10 seconds, then plugging it back in.

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