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Digi EX15 User Manual

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Digi EX15
User Guide

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  • Page 1 Digi EX15 User Guide...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of Digi International. Digi provides this document “as is,” without warranty of any kind, expressed or implied, including, but not limited to, the implied warranties of fitness or merchantability for a particular purpose.

  • Page 3: Table Of Contents

    Define a custom APN Enable router mode Serial port setup Connecting the serial ports Serial port pinout and use Getting started with aView About aView Viewing and editing group configurations Upgrading firmware Using remote commands Learning more Digi EX15 User Guide...
  • Page 4 Virtual Router Redundancy Protocol (VRRP) About VRRP Configuring VRRP Troubleshooting Terminal on unit Using Terminal on Unit link Data usage estimates AT command access Resetting your device Out-of-band SMS commands Support report Persistent system logs LTE troubleshooting tree Digi EX15 User Guide...
  • Page 5 Direct ssh access Command breakdown Antenna notes and solutions Antenna terminology Physical specifications Antennas tested by Digi Extra-small IoT paddle antennas Large external MIMO antenna (outdoor rated) Flat MIMO antenna #1 Flat MIMO antenna #2 Paddle extender Digi EX15 User Guide...

  • Page 6: Welcome

    Welcome Package contents Hardware features Plug-in LTE modem Device status LEDs LTE status indicators Signal strength indicators Signal bars explained Digi EX15 User Guide...

  • Page 7: Package Contents

    Description Digi EX15 unit Digi 1002-CM unit Note The 1002-CM unit included in your box may be branded for Digi Accelerated rather than for Digi. CM unit anchor screws 1 Phillips head 1 hex head CM unit cover plate Cellular antennas (2)
  • Page 8 Welcome Package contents Item Description Power supply Temporary battery pack Ethernet cables: 1 x 18 inch 1 x 156 inch Passive power-over-Ethernet injector Digi EX15 User Guide...
  • Page 9 Welcome Package contents Item Description Mounting bracket Ceiling rail clips, narrow (2) Ceiling rail clips, wide (2) Screws (2) Drywall anchors (2) Zipties (2) Digi EX15 User Guide...

  • Page 10: Hardware Features

    Erase button again before the device is connected to the internet to also remove generated certificates/keys. c. Firmware reversion: Press and hold the ERASE button and then power on the device to boot to the version of firmware that was used prior to the current version. 6. Power Socket Digi EX15 User Guide...

  • Page 11: Plug-In Lte Modem

    10. SIM 1/2 indicator Plug-in LTE modem There is a label on the bottom of the Digi EX15 that indicates the plug-in modem IMEI number. (The modem is referred to as the Digi 1002-CM.) Verify the IMEI number is an exact match to that on the plug-in modem itself, as well as the label on the device's packaging.

  • Page 12: Device Status Leds

    Once power has been established, your device will initialize and attempt to connect to the network. Device initialization may take 30-60 seconds. By default your Digi EX15 will attempt to use DHCP to establish an Internet connection either through its cellular modem or the ethernet port .

  • Page 13: Lte Status Indicators

    Welcome LTE status indicators LTE status indicators Digi EX15 User Guide...

  • Page 14: Signal Strength Indicators

    If RSRP <= -199, then use RSSI as the value and run it through the same algorithm described above. SNR >= 13, snr_bars=5 4.5 <= SNR < 13, snr_bars=4 1 <= SNR < 4, snr_bars=3 Digi EX15 User Guide...
  • Page 15 -89 < RSSI <= -80, bars=4 -98 < RSSI <= -89, bars=3 -104 < RSSI <= -98, bars=2 RSSI <= -104, if we're connected to the cellular network, bars=1, if not bars=0 bars is then reported as the signal strength bars. Digi EX15 User Guide...

  • Page 16: Initial Setup

    Initial setup Site survey Site survey troubleshooting Physical installation Network integration Default settings Configuring the device Local device management Define a custom APN Enable router mode Digi EX15 User Guide...

  • Page 17: Site Survey

    Verify your SIM has been activated with your cellular operator. If you do not get a cellular signal when the Digi EX15 is located indoors, then take the device outdoors to verify that your cellular network operator has coverage in your location.

  • Page 18: Physical Installation

    Power-over-Ethernet (PoE) injector will simplify the installation cabling and allow for improved cellular signal strength. The POE injector cable allows the DC power and Ethernet connection to be run to the Digi EX15 via the Ethernet connection only. Digi EX15 User Guide...

  • Page 19: Remote Power Troubleshooting

    Ensure that the PSU is plugged into an AC power outlet and is receiving power. Ensure that the PSU power plug is correctly connected to the POE injector cable power input socket. If the OUT LED is not illuminated after connecting to the Digi EX15, verify the integrity of the Ethernet cable. Note The PoE injector must be connected to LAN port 1 on the Digi EX15 for the device to properly receive power.

  • Page 20: Network Integration

    Network integration Note The Digi EX15W is WiFi-enabled. The Digi EX15 does not offer WiFi capabilities. A second internet connection must be available for cellular failover. When integrating a second Internet connection for cellular failover, connect the alternative ISP to the WAN port.

  • Page 21: Default Settings

    SSH, Web Admin, and Local GUI access enabled. Configuring the device Network managed configuration Your Digi EX15 has the capability to automatically sync and receive all settings from a centralized cloud management tool, aView. The aView management portal provides the following capabilities:...

  • Page 22: Local Configuration

    Local device management Local configuration If your Digi EX15 is not provisioned in aView, it will use a default local configuration profile which will enable basic cellular connectivity (primary or backup) to your device. To change any default settings for a Digi EX15 not provisioned in aView, refer to Local device management.

  • Page 23: Enable Router Mode

    Initial setup Enable router mode Enable router mode This procedure assumes that the Digi EX15 device is operating under default settings, which provides passthrough connectivity to a device connected on port 1 of device. See Default settings for more information about the device's default settings. Also, refer to...

  • Page 24: Serial Port Setup

    Serial port setup Connecting the serial ports Serial port pinout and use Digi EX15 User Guide...
  • Page 25 By default, the Digi EX15 serial port operates in the Login mode. You must use a cable with an RJ45 connector to connect to the Digi EX15 with a RJ45, DB9F or DB9M connector, as determined by your device type, to terminate to your device. Consult the user guide for the device you are connecting to the Digi EX15 to determine the connector type, cable type, and pinout positions for your specific device.
  • Page 26 The RS232 standard requires support for baud rates up to 9600 baud on shielded multicore cable up to 50 feet (15 meters) long. For the Digi EX15, the use of standard CAT 5 cables enables serial communication at all baud rates up to 50 feet. CAT5 unshielded twisted pair cable lengths much longer than 50 feet have been verified at 9600 baud but are non-standard and are not guaranteed.

  • Page 27: Getting Started With Aview

    Getting started with aView About aView Viewing and editing group configurations Upgrading firmware Using remote commands Learning more Digi EX15 User Guide...

  • Page 28: About Aview

    Changes can be made either at the device or group level. Select override from any given menu item to edit its inherited value, or navigate to the Digi EX15 group configuration page to update the config profile shared between all devices belonging to this group.

  • Page 29: Using Remote Commands

    Commands pull-down. Note Select the Check Configuration menu option to update a device immediately. Learning more Details on using aView can be found in the aView User Guide. Digi EX15 User Guide...

  • Page 30: Custom-Settings

    Custom-settings Network managed configuration Local configuration Digi EX15 User Guide...

  • Page 31: Network Managed Configuration

    To apply all pending changes immediately, reboot the device or refer to the step-by-step guidance for issuing remote commands. Local configuration If your Digi EX15 is not provisioned in aView, it will use a default local configuration profile. Refer to Local device management to change settings for an Digi EX15-series without accessing aView.

  • Page 32: Dual-Wan Configurations

    Dual-WAN configurations About dual WAN configuration Failover Connectivity monitoring Carrier Smart Select Load balancing Digi EX15 User Guide...

  • Page 33: About Dual Wan Configuration

    About dual WAN configuration The Digi EX15 is a Dual-WAN device, meaning that by default, it has two interfaces capable of providing Internet access: its WAN Ethernet port and the plug-in cellular modem. The additional LAN port may also be reconfigured for supplemental Internet access.

  • Page 34: Carrier Smart Select

    Carrier Smart Select Note If one of the SIM cards requires a custom or unique APN, you will need to add this APN to the Digi EX15 configuration under the Modem > APN option. By default, the Digi EX15 plug-in modem is set up for automatic SIM selection. That is, if the Digi EX15 is unable to connect with the SIM in slot 1, after a specified number of failures (5 by default) the Digi EX15 will automatically switch to use the SIM in slot 2.
  • Page 35 For example, setting the Ethernet WAN to a weight of 20 and the Cellular WAN to a weight of 5 establishes a 4:1 ratio—the Ethernet interface will handle 4 times the amount of data with this configuration. Digi EX15 User Guide...

  • Page 36: Interface Configuration

    Interface configuration Changing the LAN subnet Creating new interfaces Digi EX15 User Guide...

  • Page 37: Changing The Lan Subnet

    3. The Address field contains the range of IPs available for assignment. Note The subnet mask must also be specified. Changes made to the IPv4 Address must also be updated in the DHCP server entry to preserve functionality. Digi EX15 User Guide...

  • Page 38: Creating New Interfaces

    Expand the IPv4 category to specify the Interface type and the desired address range. Additional settings for DNS and DHCP configuration can be adjusted as necessary. Refer to Failover for information on Connectivity Monitoring. Note This assumes a static (private) IP is desired for the interface. Digi EX15 User Guide...

  • Page 39: Wi-Fi Options

    Wi-Fi options Note The following information applies only to the Digi EX15W. the Digi EX15 does not offer Wi-Fi capabilities. About Wi-Fi configuration Client mode Wi-Fi as WAN Digi EX15 User Guide...
  • Page 40 About Wi-Fi configuration Note Wi-Fi support is available wit the Digi EX15W model. The Digi EX15 model does not include Wi-Fi support. With the default configuration profile, there is one available SSID. WiFi-enabled Digi EX15Ws can broadcast up to a total of 8 WLAN SSIDs simultaneously. To create additional SSIDs or to change the configuration of existing ones: 1.
  • Page 41 5. Set the Device for the new interface to WLAN Client: testclient. 6. Under IPv4, set the Interface type to DHCP address. NOTE: Note This will trigger the Digi EX15 to obtain a DHCP connection to the secondary wireless router's SSID network. 7. Click Save.

  • Page 42: Firewall Settings

    Firewall settings The Digi EX15 can function as a stateful firewall. Firewall configuration options leverage two key security measures: Port forwarding Packet filtering Digi EX15 User Guide...

  • Page 43: Port Forwarding

    Both individual IP addresses and entire zones may be white listed. Packet filtering Enabled by default, packet filtering will monitor traffic going to and from the Digi EX15. The predefined settings are intended to block unauthorized inbound traffic while providing an unrestricted flow of data from LAN to WAN.

  • Page 44: Virtual Router Redundancy Protocol (Vrrp)

    Virtual Router Redundancy Protocol (VRRP) About VRRP Configuring VRRP Digi EX15 User Guide...
  • Page 45 7. The Password is a shared string of characters that must be entered for each device to authorize its integration into the VRRP instance. Note A higher number establishes higher priority. Refer to the Creating new interfaces for more info on custom interfaces. Digi EX15 User Guide...

  • Page 46: Troubleshooting

    Troubleshooting Terminal on unit Using Terminal on Unit link Data usage estimates AT command access Resetting your device Out-of-band SMS commands Support report Persistent system logs LTE troubleshooting tree Digi EX15 User Guide...

  • Page 47: Terminal On Unit

    Data usage estimates. Setup For this setup, you need access to aView and a Digi EX15 online and syncing with aView. If you see the Digi EX15 listed as up (green status) in aView, you are good to go. Details Note aView uses the IPSec tunnel the Digi EX15 establishes to ipsec.accns.com to provide terminal...

  • Page 48: Using Terminal On Unit Link

    Using Terminal on Unit link Once you apply the new configuration to the Digi EX15, reboot the device so it rebuilds the IPSec tunnel and reports the new IPSec local IP address to aView. You can verify that aView is using the IPSec local IP as the management IP by looking at the Uplink IP address on the Device Details tab.

  • Page 49: Data Usage Estimates

    Google keyboard. Data usage estimates The Digi EX15 is sensitive to the data usage on a customer's wireless data plan. Careful consideration was applied to add reporting, alerting, and remote control features through the best-of-breed aView cloud management system.

  • Page 50: At Command Access

    To gain AT command access through the Digi EX15, connect a PC/laptop to one of the LAN Ethernet ports of the Digi EX15. If the LAN's DHCP server is enabled, you should receive an IP address via DHCP from the Digi EX15. If the LAN's DHCP server is not enabled, you should configure a static IP on the PC/laptop of 192.168.210.2/24 with a gateway of 192.168.210.1...

  • Page 51: Resetting Your Device

    To utilize this feature, SMS must be enabled for the SIM card used by the device. The complete list of SMS commands is defined in aView User Manual. Digi EX15 User Guide...

  • Page 52: Support Report

    To obtain a support report from the device, login to the device's local web UI. To access the local web UI, the user must have a PC/laptop connected to one of the LAN Ethernet ports of the Digi EX15. They should receive an IP address via DHCP from the Digi EX15 in the 192.168.2.100-250 range.
  • Page 53 Troubleshooting Persistent system logs Digi EX15 User Guide...

  • Page 54: Lte Troubleshooting Tree

    Troubleshooting LTE troubleshooting tree LTE troubleshooting tree Alternating Red/Yellow Firmware Update in Progress: DO NOT POWER OFF DEVICE! Digi EX15 User Guide...
  • Page 55 Digi EX15 is starting up. Flashing Yellow Digi EX15 is trying to setup cellular modem. Wait up to 2 minutes to allow the process to finish. If status LED continues to flash yellow after several minutes, continue with below step(s): 1.
  • Page 56 Signal Strength LEDs: None Power off the Digi EX15, swap the antennas on the back of the Digi EX15, and power on the Digi EX15. If this resolves the connectivity and there are two or more bars of signal strength, this may indicate that one of the antennas is faulty.
  • Page 57 Troubleshooting LTE troubleshooting tree Power off the Digi EX15, swap the antennas on the back of the Digi EX15, and power on the Digi EX15. If this resolves the connectivity and there are two or more bars of signal strength, this may indicate that one of the antennas is faulty.
  • Page 58 Technology is set to Auto. Contact carrier to verify SIM card supports 4G LTE. SIM card may need a custom APN for 4G. Test for Internet access on the device connected to the Digi EX15. Online Does the device has a usable IP Address?
  • Page 59 1. Disconnect Ethernet cable from the Digi EX15; power cycle. Wait for the Digi EX15 to fully connect, then reconnect Ethernet port. 2. Verify the Digi EX15 is using the correct APN (e.g. on Verizon you can connect with the standard vzwinternet APN, but the SIM card is meant to connect with a static APN such as ne01.vzwstatic)
  • Page 60 4. If that didn't fix the issue, try disabling any/all connectivity tests in the configuration profile (labelled "ping monitoring" or "connectivity monitoring" in the config). 5. If that didn't fix the issue, contact the cellular provider to check the SIM card's activation and provisioning status. Digi EX15 User Guide...
  • Page 61 LTE troubleshooting tree Solid Blue 4G connectivity confirmed Test for Internet access on the device connected to the Digi EX15. Online Does the device has a usable IP Address? If no, see if the client device is expecting a publicly reachable...
  • Page 62 1. Disconnect Ethernet cable from the Digi EX15; power cycle. Wait for the Digi EX15 to fully connect, then reconnect Ethernet port. 2. Verify the Digi EX15 is using the correct APN (e.g. on Verizon you can connect with the standard vzwinternet APN, but the SIM card is meant to connect with a static APN such as ne01.vzwstatic).
  • Page 63 Yes. In passthrough mode, when the Digi EX15 receives an IPv6 prefix from the cellular network, it uses SLAAC to pass the prefix to the client device connected to its Ethernet port. The Digi EX15 will also pass the IPv6 DNS server using the SLAAC RDNSS option and stateless DHCPv6.

  • Page 64: Regulatory Guide

    THIS PRODUCT MAY CAUSE INTERFERENCE IF USED IN RESIDENTIAL AREAS. SUCH USE MUST BE AVOIDED UNLESS THE USER TAKES SPECIAL MEASURES TO REDUCE ELECTROMAGNETIC EMISSIONS TO PREVENT INTERFERENCE TO THE RECEPTION OF RADIO AND TELEVISION BROADCASTS. Supported Countries FOR A FULL LIST OF CERTIFIED COUNTRIES GO VISIT: www.digi.com/legal/terms Digi EX15 User Guide...

  • Page 65: End User License Agreement

    End user license agreement To view the end user license agreement, visit: www.digi.com/legal/terms Digi EX15 User Guide...

  • Page 66: Accessing Admin Cli

    For Terminal on Unit, you will need either: Direct SSH access to the device Access to aView, and a Digi cellular extender online and syncing with aView. If you see the cellular extender listed as up (green status) in aView, you are good to go.

  • Page 67: Using The Terminal On A Unit Link

    (See command break down below) $ ssh root@192.168.210.1 $ password Access selection menu: a: Admin CLI s: Shell q: Quit Select access or quit [admin] : a Connecting now, 'exit' to disconnect from Admin CLI ... Digi EX15 User Guide...

  • Page 68: Command Breakdown

    Admin CLI console ping—Ping an IP address or domain (Ctrl+c to stop) reboot—Reboot the device show—Display network or device version details traceroute—Perform traceroute to an IP address or domain Digi EX15 User Guide...

  • Page 69: Antenna Notes And Solutions

    Antenna notes and solutions Antenna terminology Physical specifications Antennas tested by Digi Digi EX15 User Guide...

  • Page 70: Antenna Terminology

    (or vice versa), providing faster transfer speeds as a result. Think of it (loosely) as Carrier Aggregation for antennas—once again combining individual lanes into a single, coordinated superhighway. Networks must leverage MIMO antenna transmission to be technically considered 4G. Digi EX15 User Guide...

  • Page 71: Physical Specifications

    30 feet of cabling. Certain Digi products, for example, the Digi 6300-CX and Digi 6330-MX, are designed to provide the ability to place the unit where reception is best (moving the radio is always preferred). This allows the...

  • Page 72: Antennas Tested By Digi

    Antennas tested by Digi Note Antenna information has been compiled by Digi to assist clients in finding and sourcing an antenna solution to best meet their application and business needs. The information on availability and pricing is for planning purposes only and may vary. Clients should test and validate their own applications prior to selecting an antenna for their project.

  • Page 73: Extra-Small Iot Paddle Antennas

    IoT application. Digi EX15 User Guide...

  • Page 74: Large External Mimo Antenna (Outdoor Rated)

    This is a hardened antenna designed to be mounted outdoors. This is a MIMO antenna with two short pig tail connectors and the overall dimensions are 187 mm in height and 106 mm at the base. Digi typically provides this antenna with a kit including dual coax cables at 5M in length. If you are using this antenna with a Digi PoE (for example, the Digi 6300-CX) we typically recommend you mount the unit on the inside and run the 5M cables to the outside.

  • Page 75: Flat Mimo Antenna #1

    8 weeks). This antenna typically includes a stand that can be used instead of mounting. The pricing above is based on 5M cables (~15 feet) and the antenna is rated for indoor and outdoor use. Digi EX15 User Guide...

  • Page 76: Flat Mimo Antenna #2

    This model is manufactured by Mobile Mark and showed solid RF performance in our testing. With a square form factor of 146 mm x 146 mm x 18 mm, the antenna cabling is built into the antenna and can be sized to order (typically lead time from the manufacturer is 2 weeks). Digi EX15 User Guide...

  • Page 77: Paddle Extender

    SMA connector, escaping the limitations of having to stay affixed to the device's chassis. Remote mounting is then simplified thanks to the paddle extender's magnetic base (diameter of 48mm [1.9 inches]). The length of the cable 50cm (19.7 inches). Digi EX15 User Guide...

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