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Starcom Systems WATCHLOCK CUBE User Manual

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WATCHLOCK CUBE
User Guide
Version 1.0

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Summary of Contents for Starcom Systems WATCHLOCK CUBE

  • Page 1 WATCHLOCK CUBE User Guide Version 1.0...
  • Page 2 WatchLock Cube User Guide May 2018 COPYRIGHT © STARCOM SYSTEMS, ALL RIGHTS RESERVED. Distribution of substantively modified versions of this document is prohibited without the explicit permission of the copyright holder. Distribution of this work, or of a derivative thereof, in any standard (paper) book form for commercial purposes is prohibited unless prior permission is obtained from the copyright holder.

  • Page 3: Table Of Contents

    WatchLock Cube User Guide Contents 1. Introduction _________________________________________ 5 2. Package Contents _____________________________________ 6 3. Product Description ___________________________________ 7 Audible signals ____________________________________ 7 Technical specifications ______________________________ 8 4. Configuration ________________________________________ 9 Downloading the Software ___________________________ 9 Installing the Software ______________________________ 9...
  • Page 4 Places _______________________________________ 71 Plans ___________________________________________ 74 Monitor _________________________________________ 80 Map ____________________________________________ 83 Reports _________________________________________ 87 Scheduled reports ______________________________ 89 Profile __________________________________________ 92 Help ____________________________________________ 94 Appendix A – Device Communication in Starcom Systems _______ 95 Appendix B – Contacts __________________________________ 97...

  • Page 5: Introduction

    WatchLock Cube User Guide 1. Introduction WatchLock Cube is a smart reporting lock which provides security and peace of mind. This award-winning device combines advanced GPS and cellular technologies with high security locking to create a solution that protects and communicates with you no matter where you or your assets are.

  • Page 6: Package Contents

    WatchLock Cube User Guide 2. Package Contents 1. Watchlock Cube with protective rubber cover 2. Keys 3. USB programming cable (optional)

  • Page 7: Product Description

    WatchLock Cube User Guide 3. Product Description WatchLock Cube is a combination of an electronic tracking device with GPS locating system and cellular-based communication capabilities and a padlock. Together they provide immediate triggered alerts and location information through messages, email or a web-based monitoring platform.

  • Page 8: Technical Specifications

    WatchLock Cube User Guide Technical specifications Location Type GPS, GLONASS (optional) Time to First Fix (TTFF) 12 sec. (hot start) Positioning Accuracy 10 m CEP (50%) Velocity 0.2 m/s (50%) Antenna Type Built in (concealed) Environmental Operating Temperature -20°C - +60°C...

  • Page 9: Configuration

    WatchLock Cube User Guide 4. Configuration Downloading the Software For the link to download the Installer application setup file, please contact Starcom technical support by Email: support@starcomsystems.com, or Skype: starcom.support. Installing the Software Locate the folder where you saved the installer setup file. Double-click the...
  • Page 10 WatchLock Cube User Guide Click Run anyway. The Select Destination Location window appears.
  • Page 11 WatchLock Cube User Guide Click Next. The Select Components window appears.
  • Page 12 WatchLock Cube User Guide Click Next. The Select Start Menu Folder window appears. NOTE: Select Don’t create a Start Menu folder checkbox, if you do not want to create a start menu folder. Click Next. The Ready to Install window appears.
  • Page 13 WatchLock Cube User Guide Click Install. The installation starts, and a progress bar appears in the window indicating the progress of the installation.
  • Page 14 WatchLock Cube User Guide When the installation is complete, the Completing the Starcom Installer Application Setup Wizard window appears. Click Finish.

  • Page 15: Installing The Update

    WatchLock Cube User Guide Installing the Update To install the Installer update software, locate the folder where you saved the update file. Double-click IUpdate.exe. The Starcom Installer Update window appears. Verify that the Destination folder points to the location where the Starcom...
  • Page 16 WatchLock Cube User Guide A Confirm file replace dialog box appears. Click Yes to All. The installation starts, and a progress bar appears in the window, indicating the progress of the installation.

  • Page 17: Installing The Cable Driver

    WatchLock Cube User Guide The Starcom Installer Update window closes, when the update is complete. Installing the cable driver The WatchLock Cube cable driver can be downloaded from the following location: http://www.ftdichip.com/Drivers/VCP.htm Download the driver for the proper Windows version.

  • Page 18: Disassembling The Device

    WatchLock Cube User Guide Disassembling the device Use the key to open the lock and remove the shackle.
  • Page 19 WatchLock Cube User Guide Remove the rubber cover from the device.
  • Page 20 WatchLock Cube User Guide Pull the plastic cover to remove it from the device.
  • Page 21 WatchLock Cube User Guide Use a cross-head screwdriver to remove the two screws in the top cover.
  • Page 22 WatchLock Cube User Guide Remove the top cover. Carefully pull and slide out the battery holder.
  • Page 23 WatchLock Cube User Guide ATTENTION! Be careful when taking out the battery holder. Do not tear the wires.
  • Page 24 WatchLock Cube User Guide Use the cross-head screwdriver to remove the two screws underneath the battery holder.
  • Page 25 WatchLock Cube User Guide Pull the top part to disassemble the device and reveal the lower part with the SIM card holder.

  • Page 26: Inserting The Sim Card

    WatchLock Cube User Guide Inserting the SIM card Gently push and pull back the plastic SIM card holder to release and open the SIM card slot.
  • Page 27 WatchLock Cube User Guide Insert the SIM card into the SIM card slot with its gold contacts facing you and its cut-off corner facing out the SIM card slot, as shown in the following image.
  • Page 28 WatchLock Cube User Guide Put the SIM card holder back into vertical position. Gently press and push the SIM card holder forward to snap it back into place.

  • Page 29: Connecting The Device To The Computer

    WatchLock Cube User Guide Connecting the device to the computer Connect the USB cable connector to the USB port on your computer. Connect the 5-pin connector to the device. Make sure that the slot on the device connector socket corresponds with the bulge on the cable connector plug.
  • Page 30 WatchLock Cube User Guide...

  • Page 31: Configuring The Device

    WatchLock Cube User Guide Configuring the device To open the Installer application, from the Start menu select Starcom Systems > Installer Application. The Installer company name window appears. Enter your company name and click OK. The Wizard window appears. Unclick the Always show this wizard on program startup option and press Cancel.
  • Page 32 WatchLock Cube User Guide The Installer window appears. Click Technical > Communications or press the Communications button on the taskbar at the top of the window.
  • Page 33 WatchLock Cube User Guide Click the Advanced button . The Communications Window will appear. Click the Add button . The Network Selection window appears. Select Helios from the list and press OK to add a Helios network.
  • Page 34 WatchLock Cube User Guide The Communications Window will now display the new connection in the Available Networks list, which is named Helios 1. (The name "Helios" in this case of the device connection to the Installer applies globally to all device types).
  • Page 35 WatchLock Cube User Guide Select the COM port number of the WatchLock Cube cable port in the Com Port menu. To verify the COM port being used by WatchLock Cube in your computer, go to My Computer > Manage > Device Manager > Ports.
  • Page 36 WatchLock Cube User Guide If WatchLock Cube has connected successfully, a "Helios.1: on" notification will appear in green color at the bottom left corner of the Installer application main screen access device parameters, press Technical > Watchlock Parameters, or right click on the taskbar at the top of the Installer application window and press Customize.
  • Page 37 WatchLock Cube User Guide Press on Watchlock Parameters and use the settings to configure the device. Press the Read from device button to read the parameters already configured in the device.

  • Page 38: Network Settings

    WatchLock Cube User Guide Network settings This tab allows you to enter all the parameters necessary for the device to connect to the network. SMS Destination The device transmits via GPRS by default and via SMS as a backup, when GPRS connection is not available.
  • Page 39 First server – main routing server, which the devices transmit to (by default, it is Starcom Systems server 1). Secondary server – auxiliary routing server, which the devices transmit to (by default, it is Starcom Systems server 2). Port – port open for communication on the routing server (default port is 6600).

  • Page 40: Transmission Rates Settings

    WatchLock Cube User Guide Transmission Rates settings This tab allows you to configure the intervals of regular tracking transmissions which define how often the device will transmit its status. Transmission – interval of regular tracking transmissions which defines how often the device will transmit its status.
  • Page 41 SMS. The device transmits by GPRS by default and by SMS as a backup when GPRS connection is not available. For more information, see Appendix A – Device Communication in Starcom Systems. Roaming GPRS – select this option if you want the device to transmit messages saved in the memory via roaming GPRS.

  • Page 42: Hardware Settings

    WatchLock Cube User Guide Hardware settings This tab allows you to configure various hardware settings. Watchlock Cube – activate this option in order for the device to function as WatchLock Cube. Monitor "Break-in" events – not applicable to WatchLock Cube. Do not use.
  • Page 43 The lower the setting, the more often the device will respond to a weaker impact. Inductive lock / unlock – not applicable to WatchLock Cube. Do not use. Once all the necessary parameters are set, press the Send button...

  • Page 44: Saving The Configuration

    WatchLock Cube User Guide Saving the configuration If you are planning to configure other devices with the same parameters, you can save these settings as a *.mem file. Click the Save button the Watchlock Parameters window, select the location where you want the configuration file to be saved on your computer, name the file and press Save.

  • Page 45: Testing

    WatchLock Cube User Guide 5. Testing It is important to test the device connection to the network, the correct GPS location, the device status and inputs response before installing the device. To do this, you need to perform the following steps.

  • Page 46: Gps Test

    WatchLock Cube User Guide GPS test NOTE: If you're testing the device inside the building, it will not be able to get a GPS signal in most cases. In order to get a proper GPS location, the device has to be placed outside the building, or outside the window, where it can access the satellites.

  • Page 47: Unit Status

    WatchLock Cube User Guide If you do not see any response, type \tg1 to turn the GPS on and repeat the test. Unit Status Open the Unit Status window. Enter the device number in the Unit Number field, select Request status and press Send. The device information will appear.

  • Page 48: Installation

    WatchLock Cube User Guide 6. Installation Inserting the batteries NOTE: WatchLock Cube uses four (4) standard AA batteries. You can use either rechargeable or non-rechargeable batteries. Before installation, please verify that the batteries are fully charged.
  • Page 49 WatchLock Cube User Guide Carefully insert each battery according to the polarity markings on the battery holder, ensuring that the + (plus) and – (minus) terminals are aligned correctly.
  • Page 50 WatchLock Cube User Guide...

  • Page 51: Assembling The Device

    WatchLock Cube User Guide Assembling the device Slide the top part onto the lower part of the device.
  • Page 52 WatchLock Cube User Guide Use the cross-head screwdriver to screw back the two screws underneath the battery holder.
  • Page 53 WatchLock Cube User Guide Carefully slide the battery holder back in its place.
  • Page 54 WatchLock Cube User Guide Place the wires back in the track. If necessary, use a small, flat screwdriver to carefully fixate the wires.
  • Page 55 WatchLock Cube User Guide Place the top cover back and use the cross-head screwdriver to screw back the two screws.
  • Page 56 WatchLock Cube User Guide Slide the plastic cover back onto the device.
  • Page 57 WatchLock Cube User Guide Place the rubber cover over the device, insert the shackle back into the device and use the key to close the lock.
  • Page 58 WatchLock Cube User Guide The device is now ready for installation.

  • Page 59: Monitoring

    WatchLock Cube User Guide 7. Monitoring After the device is installed, you can monitor its status on Starcom Online. Starcom Online is a web-based fleet management application with a flexible event generator, which allows to set customizable notifications and alerts.

  • Page 60: Home

    WatchLock Cube User Guide Home The Home section shows recently accessed devices and latest site updates. In the Home section, you can find the following additional links: Live status – displays the current status of all live devices, as shown in the following image.

  • Page 61: Resources

    WatchLock Cube User Guide Resources The Resources section shows all your devices. On the left side, the Resources section features the following tabs: Units – lists the devices. Groups – lists the groups of devices and helps you create new and modify the existing groups.
  • Page 62 Number field, enter the country code or the number of the SIM card installed in the device. In the Unit Type list, select Watchlock Cube. No Activity Alert (Hours) – used to receive an alert when the device has stopped transmitting. The default value is 336 hours (2 weeks).
  • Page 63 WatchLock Cube User Guide In the Users window, click on the plus (+) sign on the right and start typing the name of the user you want to make the device available for in the Search field. The name of the user will appear in the dropdown list.

  • Page 64: Groups

    WatchLock Cube User Guide Groups You can create new and modify the existing groups of devices. To create a new group, click New. The Group page opens. In the Name field enter the name of the new group.
  • Page 65 WatchLock Cube User Guide In the Units window, click on the plus (+) sign on the right and start typing the name of the device you want to make the device available for in the Search field. The name of the device will appear in the dropdown list.

  • Page 66: Users

    WatchLock Cube User Guide Users You can create new and modify the existing users. To create a new user, click New. The Users page opens. Here you can enter the new user information and define their access permissions.
  • Page 67 WatchLock Cube User Guide...
  • Page 68 WatchLock Cube User Guide Besides entering the user information, you can select the following options: All units –all the user’s devices will be displayed on the Map page. If this option is disabled, only the selected device will be displayed.
  • Page 69 WatchLock Cube User Guide Lock account after 5 bad login attempts – locks access to Starcom Online account after the user has made 5 bad login attempts. Force password changing once a month – requires the user to change the password once a month.
  • Page 70 WatchLock Cube User Guide To modify a user, in the Users page click on the user name link of the user you want to modify. The Users page appears. Modify the user details as required. Click Apply. The modified user details are saved.

  • Page 71: Places

    WatchLock Cube User Guide Places You can create new and modify the existing perimeters. To create a new perimeter, click New. The Perimeters page opens. In the Name field, enter a name for the new perimeter. To create a new perimeter, click on the settings icon in the lower right corner of the map, Options >...
  • Page 72 WatchLock Cube User Guide In the Perimeter Name field, enter the name of the perimeter. Click Ok. The new perimeter is saved and appears on the map. To view/edit the GPS parameters of the perimeter, use the Longitude, Latitude fields on the left.
  • Page 73 WatchLock Cube User Guide Modify the values as required. Click Apply to save the changes. After you made all the changes on the Perimeters page, click Apply. The perimeter details are saved, and the new perimeter appears in the list on the Resources section.

  • Page 74: Plans

    WatchLock Cube User Guide Plans The Plans section enables you to create usage plans and to view plans that already exist. On the left side, the Plans section features the following tabs: Basic – allows to set up basic plans for LCU500 devices. Do not use.
  • Page 75 WatchLock Cube User Guide To create a new event type, click New. Enter the name of the event type in the Name field. Leave Day of the week and Time Range as "Changeable", later you will be able to change these settings in the event itself.
  • Page 76 WatchLock Cube User Guide Most of the types listed here relate to the Helios devices. The event types that can be used for WatchLock Cube are: Perimeter, Roaming, GPRS, Tracking, Logic State and Transmit Reason. Set the necessary Value. You can leave the Condition as "Changeable", later you will be able to change it in the event itself.
  • Page 77 WatchLock Cube User Guide Enter the email address to receive the event notification. If you select the Monitor checkbox, the event will be displayed on the Monitor page (see below) in real time. Click the Add Event button and select the type of the event you want to create...
  • Page 78 WatchLock Cube User Guide Specify the time and date range and the event condition. When finished, click Apply. The new event is saved. For example, let’s create an event which will send an alert when the device enters a specific location.
  • Page 79 WatchLock Cube User Guide Enter the name of the event in the Name field. Select the necessary time and date range. Select the necessary perimeter in the Perimeter list. Select Entering in the Condition list. Click Apply. The new event, which will send an alert when the device enters a...

  • Page 80: Monitor

    WatchLock Cube User Guide Monitor The Monitor section allows you to select a set of events for a specific device type and to see them displayed in real time. On the left side, the Monitor section features the following tabs: Monitor –...
  • Page 81 Event – alerts on every event created in the Plans section. • Emergency – not applicable to WatchLock Cube. • Low battery – alerts you of the battery getting low. • Static Pin IN/OUT – not applicable to WatchLock Cube. • Mobile Pin IN/OUT – not applicable to WatchLock Cube.
  • Page 82 • Power on – alert that is sent when the device turns on. • Light on / Light off – not applicable to WatchLock Cube. • Temperature high / Temperature low / Temperature normal – not applicable to WatchLock Cube.

  • Page 83: Map

    WatchLock Cube User Guide The Map page displays the location of a single device, or a group of devices. It also shows the device information and commands. You can select a device, or a group of devices in the dropdown list on the left.
  • Page 84 WatchLock Cube User Guide The following device information is displayed: • Location – the address of the last GPS position of the device • Received – the date and time of last transmission from the device • Reason – the reason for the transmission •...
  • Page 85 WatchLock Cube User Guide • IO – device input / output information • Commands Request Status – requests the current status of the device ▪ Tracking – overrides the device transmission rate settings and ▪ forces the device to transmit according to the specified interval.
  • Page 86 WatchLock Cube User Guide Click on the settings icon in the lower right corner to reveal the Map Options. • Search – as you type the name of a search criterion in the search field, a list of matching names, from which you can select the required name, appears.

  • Page 87: Reports

    WatchLock Cube User Guide Reports The Reports section allows you to generate different device reports and to schedule automatically generated reports. On the left side, the Reports section features the following tabs: Instant – allows to generate reports on demand for a single device or a group of devices for a specific time period (date and time range).
  • Page 88 WatchLock Cube User Guide...

  • Page 89: Scheduled Reports

    WatchLock Cube User Guide The report includes a map area and tracking details area. The map area shows a map of the area in which the device is located showing points of movement of the device. The tracking details area lists the tracking data of the device.
  • Page 90 WatchLock Cube User Guide Click New. The Report Scheduling page opens. From the Report dropdown list, select the type of report you want to create. Tick the CSV only checkbox, if you do not want a map provided with the report.
  • Page 91 WatchLock Cube User Guide Click Apply. The report schedule is saved and added to the list of scheduled reports. To modify a scheduled report, in Reports, click Schedule. In the Details section, under the Generate column, click the link of the report schedule you want to modify.

  • Page 92: Profile

    WatchLock Cube User Guide Profile The Profile section shows your profile details that were created when you purchased your devices. You can view and modify these details as required. To view or modify your profile, click the Profile tab, and modify the...
  • Page 93 WatchLock Cube User Guide Using Map Tooltip Format The Map Tooltip Format field lets you configure the information that will appear in the info window on the Map page when you select a device. To see all the parameters that can be configured in the Map Tooltip Format field, click on the green question mark located to the right of the field.

  • Page 94: Help

    WatchLock Cube User Guide Help The Help section contains answers to some frequently asked questions and Starcom Online tutorials. Click on the appropriate tab to access the necessary information.

  • Page 95: Appendix A - Device Communication In Starcom Systems

    WatchLock Cube User Guide Appendix A – Device Communication in Starcom Systems WatchLock Cube is the component of Starcom’s advanced tracking and monitoring system. The system uses advanced software algorithms for field tracking of devices and provides customers with a selection of real-time information about the tracked device.
  • Page 96 WatchLock Cube User Guide When the device’s modem is turned on, it tries to connect to the network and transmit via GPRS (4 attempts: 2 on the first server and 2 on the second server). If it fails to connect to the network, it will switch to the SMS channel (if it is configured to transmit via SMS) after about 4 minutes, because it makes four attempts to connect via GPRS.

  • Page 97: Appendix B - Contacts

    WatchLock Cube User Guide Appendix B – Contacts For more information about Starcom Systems Company and products, please visit: http://www.starcomsystems.com. Technical Support Comprehensive support information available online http://wiki.starcomsystems.com/wiki/index.php/Support. Should you have any questions regarding our system, please contact Starcom technical support.

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