AT&T MERLIN PFC Telephone Installation And Maintenance Manual
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AT&T MERLIN PFC Telephone Installation And Maintenance Manual

AT&T MERLIN PFC Telephone Installation And Maintenance Manual

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AT&T
MERLIN PFC™ Telephone
Phone•Fax•Copier
Installation and Maintenance

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  • Page 1 AT&T MERLIN PFC™ Telephone Phone•Fax•Copier Installation and Maintenance...
  • Page 2 © 1992 AT&T Issue 1 All Rights Reserved February, 1992 Printed in USA NOTICE The information in this document is subject to change without notice. AT&T assumes no responsibility for any errors that may appear in this document. TRADEMARK NOTICES MERLIN is a registered trademark of AT&T.
  • Page 3 CAUTION: The telephone wiring between the communications system controller or control unit and the MERLIN PFC telephone must be installed in the same building. Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
  • Page 4 This product is equipped with a three-wire grounding-type plug with a third (grounding) pin. This plug will only fit into a standard ground-type power outlet. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not cut or remove the grounding prong or use 2-wire extension cords or adapters to defeat this safety feature of the product.

  • Page 5: Table Of Contents

    MERLIN PFC Parts List Principles of Operation 2. Installing the MERLIN PFC Pre-Installation Requirements Installing the MERLIN PFC Testing the MERLIN PFC Telephone Connection Testing the MERLIN PFC Fax Connection 3. Administering the MERLIN PFC Overview Administering the MERLIN Communications System...
  • Page 6 6. Troubleshooting General Checklist Common MERLIN PFC Personal Copier and Fax Problems Detailed MERLIN PFC Troubleshooting Appendix A. Dip Switch Settings...

  • Page 7: Introduction

    Using the Built-In Speakerphone (BIS) on the telephone, the user can make and receive intercom and outside calls without lifting the handset. In addition, this telephone can access the advanced features that your communications system provides. Figure 1-1 MERLIN PFC Telephone (PhoneŽFaxŽCopier) Introduction 1-1...

  • Page 8: Merlin Pfc Parts List

    MERLIN PFC Parts List The MERLIN PFC package is shipped with the following parts: MERLIN PFC Telephone (106-681-562) with display, fax, personal copier, and built-in speakerphone Handset (105-519-086) Handset cord (102-402-518) Two (D8W) modular telephone cords (103-786-802) One roll of MERLIN PFC Paper MERLIN PFC documentation: —...

  • Page 9: Principles Of Operation

    Two ports on the communication system controller are required for the MERLIN PFC Telephone, two "wire runs" are needed (one for voice and one for facsimile), and there are two jacks provided on the telephone. The voice jack on the MERLIN PFC Telephone is labeled and requires an analog (ATL) or hybrid port connection.
  • Page 10 System Other CO Lines Figure 1-2. MERLIN PFC Telephone Block Diagram To send a facsimile the following sequence of operations must occur: Insert the original document in the document feeder, face down. Dial a call to a facsimile machine using the voice module.
  • Page 11 To receive a facsimile manually: The document feeder must be empty. Answer an incoming call using the voice module. If it is a facsimile call then you will hear the facsimile tones. Transfer the call to the facsimile station, using the transfer function of your communication system (as above).

  • Page 12: Installing The Merlin Pfc

    In Range Out of Building (IROB) adjunct. Verify that the dip switches (located on the bottom of the MERLIN PFC telephone unit) are set to the factory default as illustrated in Figure 2-1. For more information about the dip switches, refer to "Appendix A.

  • Page 13: Installing The Merlin Pfc

    Installing the MERLIN PFC Unpack the MERLIN PFC telephone, telephone handset, handset cord, the roll of MERLIN PFC Paper, the two (D8W) modular telephone cords, and documentation from the shipping carton. NOTE: Save the carton for reshipping. Select a location for the MERLIN PFC near the grounded 115V AC 3-prong outlet and the two modular telephone wall jacks.
  • Page 14 Automatic Handset Document Jack Feeder 110V AC Tray Power Handset Connector Cord ON/OFF Power Switch Attach Labels Jack Other To Fax Voice Wall Jack Jack Modular Telephone Cords To Voice (provided) Wall Jack Figure 2-2 Connections for the MERLIN PFC 13.
  • Page 15 Installing the MERLIN PFC Paper Roll Lift the handset from the unit and place on a flat surface to the side of the unit. Pull up on the cover release at the right front of the MERLIN PFC (Figure 2-3). Cover Release Figure 2-3 MERLIN PFC Cover Release Location...
  • Page 16 The MERLIN PFC feeds a small amount of paper through the bottom of the unit and cuts it automatically. Test the MERLIN PFC Telephone connection, according to the instructions on the next page. Installing the MERLIN PFC 2-5...

  • Page 17: Testing The Merlin Pfc Telephone Connection

    Slide the T/P switch up to the T (Test) position (Figure 2-5). The Test/Program (T/P) switch is located on the left side of the MERLIN PFC telephone (Figure 2-5). The red and green lights next to the telephone’s buttons flash alternately, the telephone rings, and all 16 block display characters darken.

  • Page 18: Testing The Merlin Pfc Fax Connection

    Slide the T/P switch up to the T (Test) position (Figure 2-5). The Test/Program (T/P) switch is located on the left side of the MERLIN PFC telephone (Figure 2-5). The red and green lights next to the telephone’s buttons flash alternately, the telephone rings, and all 16 block display characters darken.

  • Page 19: Administering The Merlin Pfc

    3. Administering the MERLIN PFC This section contains the information to administer an AT&T Communications System for the MERLIN PFC telephone. Before administering any communications system, read the overview information below for background about the MERLIN PFC. Overview The MERLIN PFC consists of two basic components:...
  • Page 20 For more detailed information on administering these communications systems, refer to ® MERLIN Communications System Administration Manual: Models 206 and 410 with Feature ® Package 1 or MERLIN Communications System Administration Manual: Models 206, 410, and 820 with Feature Package 2. Administering the MERLIN Communications System Models 206, 410, or 820 Dedicated Fax Line Administer the dedicated fax line for the MERLIN PFC, keeping the following in mind:...

  • Page 21: Administering The Merlin Communications System Models 1030/3070 With Feature Module 2, 4, Or

    Press the line buttons to assign the appropriate Ringing Option: Fax Line = Ring Immediate (red light on) All other lines = No Ring (red lights off) NOTE: If the communications system has Feature Package 2, administer the Voice Announcement Disable feature by pressing the Intercom button so the green light next to the button goes off.
  • Page 22 Administering the MERLIN Communications System Models 1030/3070 (With Feature Module 2, 4, or 5) Dedicated Fax Line Administer the dedicated fax line for the MERLIN PFC, keeping the following in mind: The Central Office Line dedicated for incoming fax calls must be connected to a line port on the control unit.

  • Page 23: Administering The Merlin Communications System Models 1030/3070 With Feature Module

    Disable the Voice Announcement feature at the fax station as follows: Disconnect the two modular cords connected to the Fax and Voice jacks on the left side of the MERLIN PFC and insert the FAX modular cord into the Voice jack on the left side of the MERLIN PFC.
  • Page 24 Administering the MERLIN Communications System Models 1030/3070 (With Feature Module 3) Dedicated Fax Line Administer the dedicated fax line for the MERLIN PFC, keeping the following in mind: The Central Office Line dedicated for incoming fax calls must be connected to a line port on the control unit.

  • Page 25: Administering The Merlin Plus Communications System

    Slide the T/P switch (on the left side of the unit) down to P (Program) to enter the program mode. Press Intercom-Voice so the light goes off. The Voice Announcement feature is disabled when the green light is off. Slide the T/P switch to the center position to exit the programming mode. Disconnect the FAX modular cord from the Voice jack on the left side of the MERLIN PFC and reinsert it into the Fax jack on the left side of the MERLIN PFC.
  • Page 26 Connect a MERLIN telephone into Station 10 on the control unit. NOTE: The MERLIN PFC telephone can be used. Slide the T/P switch (on the left side of the MERLIN PFC) down to P (program) to enter the program mode.

  • Page 27: Administering The Merlin Ii Communications System (For Pooled Or Square Operation)

    Slide the T/P switch (on the left side of the MERLIN PFC) down to P (program) to enter the program mode. Press the Intercom button. Dial *39 to disable the Voice Announcement feature. The green light next to the intercom button goes off. Press the line button for the MERLIN PFC fax line.
  • Page 28 Administering the MERLIN II Communications System (For Pooled or Square Operation) Dedicated Fax Line Administer the dedicated fax line for the MERLIN PFC, keeping the following in mind: The Central Office Line dedicated for incoming fax calls must be connected to a line port on the control unit.

  • Page 29: Administering The Merlin Ii Communications System (Behind Switch Mode)

    Disable the Voice Announcement feature and set the Ringing Options at the fax station as follows: Disconnect the two modular cords connected to the Fax and Voice jacks on the left side of the MERLIN PFC and insert the FAX modular cord into the Voice jack on the left side of the MERLIN PFC.
  • Page 30 Administer the voice station. Refer to "Administering the MERLIN II Communications System (Behind Switch Mode) Voice Station" in this chapter. Administer the fax station. Refer to "Administering the MERLIN II Communications System (Behind Switch Mode) Fax Station" in this chapter. ®...

  • Page 31: Administering The Merlin Legend Communications System (For Pbx Or Key Operation)

    Disable the Voice Announcement feature and set the Ringing Options at the fax station as follows: Disconnect the two modular cords connected to the Fax and Voice jacks on the left side of the MERLIN PFC and insert the FAX modular cord into the Voice jack on the left side of the MERLIN PFC.
  • Page 32 — Disabled: install Label B onto the MERLIN PFC Automatic Feeder Tray following the illustration on the System Label sheet (provided). After verifying the configuration of the communications system, perform the following tasks: Administer the dedicated fax line. Refer to "Administering the MERLIN LEGEND Communications System (For PBX or Key Mode) Dedicated Fax Line"...
  • Page 33 Dial the Intercom number assigned to the fax station. Slide the T/P switch to the center position to exit the program mode. Administering the MERLIN LEGEND Communications System (For PBX or Key Mode) Fax Station Administer the fax station for operation with the MERLIN PFC as follows: Remove all button assignments to the fax station except for only one System Access or Intercom appearance.

  • Page 34: Administering The Merlin Legend Communications System (Behind Switch Mode)

    Administering the MERLIN LEGEND Communications System (Behind Switch Mode) Before administering this communications system (behind switch mode) for the MERLIN PFC, verify that the communications system has: Two analog (ATL) station ports available on the control unit: one for the voice station and one for the fax station.
  • Page 35 Dial *22. Dial the intercom number assigned to the fax station. Administer the fax station secondary line to No Ring (red light off). If an Intercom Transfer button is not assigned, select the button and assign it as follows: Press the selected button. Dial *774.

  • Page 36: Administering The System 25 Communications System

    Refer to Chapter 4, "Testing the MERLIN PFC Personal Copier and Facsimile", to complete the MERLIN PFC installation and administration. Administering the System 25 Communications System Before administering the communication system for the MERLIN PFC, verify that the communications system has: Two Hybrid ZTN79 or TN762B station ports and two Personal Dial Code (PDC) station numbers available: one port and PDC for the voice station and one port and PDC number for the fax station.
  • Page 37 Administering the System 25 Communication System Fax Station Administer the fax station for operation with the MERLIN PFC as follows: Administer the fax station as a 34 Button set. For fax calls to the MERLIN PFC to be received automatically, the fax PDC/station must be called.

  • Page 38: Testing The Merlin Pfc Personal Copier And Fax

    4. Testing the MERLIN PFC Personal Copier and Fax Overview This chapter contains the information for testing the MERLIN PFC personal copier and fax functions after completing the administration of the customer’s communications system. Complete and use the MERLIN PFC Technician Fax Testing Procedures sheet provided with the documentation for making a copy and sending a fax transmission.

  • Page 39: Testing The Merlin Pfc Fax

    Testing the MERLIN PFC Fax Complete the MERLIN PFC Technician Fax Testing Sheet sheet. Lift the handset and place a call to the AT&T Helpline at 1-800-458-1014 Follow the instructions on the System Label attached to the MERLIN PFC Automatic Document Feeder Tray.

  • Page 40: Customer Education

    5. Customer Education NOTE: If the MERLIN PFC Telephone was not installed or administered by a technician, refer to the MERLIN PFC™ Telephone (PhoneŽFax•Copier) User’s Guide. This chapter contains a list of areas for the technician to review with the user about the operation of the MERLIN PFC after installation and administration procedures are completed for the product.

  • Page 41: General Checklist

    The green light next to POWER on the front of the MERLIN PFC is on. NOTE: The MERLIN PFC telephone can be working even though the AC power switch for the MERLIN PFC fax and personal copier is not on.

  • Page 42: Common Merlin Pfc Personal Copier And Fax Problems

    Common MERLIN PFC Personal Copier and Fax Problems This section contains a list of problems, possible causes, and solutions to review when you encounter MERLIN PFC personal copier or fax problems. Blank Copies Possible Causes Possible Solutions Original inserted upside down. Reinsert document text face down.
  • Page 43 Print Density Uneven During Copying or Fax Reception Possible Solutions Possible Causes Top of unit not shut tight. Press down firmly on both sides of the top cover. Defective thermal paper. Replace the MERLIN PFC Paper roll. Thermal head dirty. Call the AT&T Helpline.
  • Page 44 Fax Received Has Missing or Interrupted Sections Possible Solutions Possible Causes Loose telephone modular cord Check the telephone modular cord connections connection. between the MERLIN PFC and the communications system control unit. Call sender and ask them to resend. Telephone network problem. Defective remote fax machine.
  • Page 45 Fax Cannot Be Transmitted, Fax Cannot Be Received, or Fax Cannot Be Transmitted or Received Possible Solutions Possible Causes 1. Be sure the power cord is connected The MERLIN PFC Power light is to an outlet and that the On/Off switch is not on.

  • Page 46: Detailed Merlin Pfc Troubleshooting

    Slide the T/P switch up to the T (Test) position (Figure 6-1). The Test/Program (T/P) switch is located on the left side of the MERLIN PFC telephone (Figure 6-1). The red and green lights next to the telephone’s buttons flash alternately, the telephone rings, and all 16 block display characters darken.
  • Page 47 Disconnect the unlabeled modular cord from the Line jack on the other telephone and reinsert this cord into the Voice jack on the left side of the MERLIN PFC telephone. Fax Cannot Be Transmitted, Fax Cannot Be Received, or Fax Cannot Be...
  • Page 48 Procedure B If you do not hear a fax tone on the fax extension, verify the fax connection for the MERLIN PFC as follows: Disconnect the two modular cords connected to the Fax and Voice jacks on the left side of the MERLIN PFC and insert the FAX modular cord into the Voice jack on the left side of the MERLIN PFC.
  • Page 49 WARNING: Be sure to turn the power switch on the MERLIN PFC to OFF before adjusting any DIP switches. DIP Switch 1 Bit 1: Transmission Speed The MERLIN PFC telephone transmits fax communications at 9600 bps. The MERLIN PFC facsimile component is set Off: 9600 bps On: 4800 bps Factory Setting: Off initially to transmit at this rate and to fall back to slower rates if poor telephone line conditions make it necessary.
  • Page 50 AT&T 999-500-304 Graphics © AT&T 1988...

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