Summary of Contents for DETEWE OpenVoice 200
- Page 1 OpenVoice The Voice-Mail System in the OpenCom 100 Communications System User Guide...
- Page 2 Welcome to DeTeWe Thank you very much for choosing this DeTeWe product. Our product meets the strictest requirements with regard to design and quality. This User Guide will show you how to use your voice-mail system and answer all your major questions. If...
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Page 3: Table Of Contents
Contents OpenVoice Scope of Delivery Features Installation Performance Range Installation of the Call Number of OpenVoice..4 Multimedia Card The Voice Menu: User Guidance . . . 4 Licencing: Telephone Number and Time the Release Procedure Stamp. - Page 4 … in the OpenCTI 50... . 21 … on Standard Terminals ..21 Calling Your Voicebox from a Remote Terminal … Using the Telephone Number of OpenVoice .
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Page 5: Openvoice
OpenVoice OpenVoice is the OpenCom 100’s In addition to using this internal intelligent voice-mail system. voice-mail system, you can as before It adds a digital voice-memory and also use external voice-mail systems voice-information system to the on the OpenCom 100. In order to use OpenCom 100. -
Page 6: Features
Features OpenVoice is a digital voice-mem- minals without the aid of a PC. The ory and voice-information system configuration and administration of containing additional hardware and OpenVoice are supported using the software and is integrated in the OpenCom 100’s Web console and are communications system. -
Page 7: Telephone Number And Time
Customised Prompt Texts ing important features – such as the playback or deletion of messages – is also indicated by LEDs and on the Users of a voicebox can edit (i.e. display and/or by corresponding record, play, correct or delete) their icons. -
Page 8: Notification Of Incoming
Notification of Incoming Notification Call Messages A voicebox user can also be notified Users of OpenPhone 6x system tele- of the arrival of messages in this phones are notified of the arrival of voicebox on another number on a new voicebox messages by a LED different terminal. -
Page 9: Operating Functions
Operating Functions PIN-Protected Voicebox Using the secretarial function, it is possible to have another subscriber All voicebox users have the possibil- number called directly instead of ity of safeguarding the access to your voicebox. their voiceboxes with a secret number and changing this user-spe- Activating/Deactivating cific PIN as they please. -
Page 10: Listening To, Repeating And Deleting Messages
Callback to Caller also edit the central welcoming texts. All voicebox users on a system termi- nal have the possibility of directly Listening to, Repeating answering an incoming message. In and Deleting Messages order to do this, the message must contain the caller’s telephone All voicebox users have the possibil- number, which can be dialled auto-... -
Page 11: Scope Of Delivery
Scope of Delivery The shipment contains all hardware OpenVoice 220: ■ and software components which are 64 Mbyte multimedia card, additionally needed: licence for 20 voiceboxes; A multimedia card OpenVoice 260: ■ ■ with a 32 or 64 Mbyte memory, Expansion for OpenVoice 220 unprogrammed with a licence for 64 voiceboxes... -
Page 12: Installation
Installation The multimedia card may only The licence required for the use ■ ■ be installed in the OpenCom 100 of the optional component by specially trained and certified called OpenVoice is imple- experts. mented by means of an appro- priate release procedure. - Page 13 4. Insert the multimedia card into the base at the upper edge of the module board. Multimedia Card Inserting the multimedia card OpenCom 110 and OpenCom 120: 5. Replace the cover of the module: Push back the two catches (1) and (2) and lift off the cover by sliding it up.
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Page 14: Licencing: The Release Procedure
– an Internet access, in order to the program package contains the generate the release key from details necessary for this. this information on the DeTeWe licence server. To generate the release key … 2. Instructions for the further 1. The multimedia card has been... -
Page 15: Declaration Of Conformity
OpenVoice on the OpenCom 100 ■ tion (unless you have already product CD. logged in as the administrator), Authorised DeTeWe retailers and The release key for your version sales partners may also order the ■ of OpenVoice. current software under http://www.detewe.de in the pass-... - Page 16 2. Enter the release key for Open- 2. Activate the option Central wel- Voice in the SYS Configuration: coming text changeable for a Licences menu in the Configu- voicebox in the OpenVoice: rator. Voiceboxes menu. 3. Define the basic program setting 3.
- Page 17 number of voiceboxes config- changed the PIN of his voicebox ured. from another terminal and sub- sequently forgotten it, you can You can define the maximum reset this PIN to the factory set- ■ length of a single message for of ting of “0000”...
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Page 18: Using Openvoice
Using OpenVoice If your system administrator has He has set whether or not you ■ configured a voicebox for the tele- are authorised to edit central phone number of a terminal, calls welcoming texts for the which you do not (or cannot) accept Courtesy Service feature. - Page 19 If you divert your terminal to an- If you don’t make any inputs for ■ ■ other telephone number, subse- a long time, the connection to quent calls are no longer routed OpenVoice will automatically to your voicebox. The voicebox is end –...
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Page 20: Calling Your Voicebox From An Internal Terminal
Calling Your Voicebox from an Internal Terminal There are two ways for you to have 5. For all further operating steps, direct access to your voicebox from follow the instructions given in an internal terminal: the voice menus. To call your voicebox from a To call your voicebox from a telephone whose number is not telephone whose number is... -
Page 21: Signalling Of New Messages
Note: This PIN only safeguards the and deactivated in the voice menu, access to your voicebox. It applies to where you can also change the PIN the terminal (i.e. the telephone (refer to Menu 3: “Central settings” number) assigned to this voicebox. It starting on page 24). -
Page 22: Accessing And Editing Messages
out a message LED is signalled the OpenCom 100 by the service fea- acoustically. You hear a special dial- ture called MWI (“Message Waiting ling tone instead of the normal dial- Indication”). The LED on a standard- ling tone when you lift the handset. ised ISDN telephone will start flash- ing when a new voicebox message The arrival of voicebox messages on... -
Page 23: In The Opencti 50
Select Delete to delete the messages are indicated by the message. icon. Select Dial to call back the 3. Click on one of these icons to lis- caller. ten to the message. Infos displays the caller’s tele- If you wish to call back the caller, phone number and/or user click on his telephone number name as well as the time and... -
Page 24: Of Your Telephone
… Using the Telephone 2. Enter the internal telephone Number of Your Telephone number of your voicebox – i.e. the number of the terminal which has been assigned to the (The number of your telephone is voicebox. Confirm your input in the incoming-call distribution with scheme, and you have diverted... -
Page 25: The Voice Menu Of Openvoice
and then identify yourself with your do so, please follow the instructions PIN. OpenVoice will tell you whether given in the voice menu (for details there are any new messages in your refer to the section entitled The Voice box. In this situation you can edit Menu of OpenVoice starting on new and existing messages and also page 23). -
Page 26: Menu 2: "Existing Messages
voicebox is new and you have Example: 96 4321 2 8 5 not customised your PIN yet. You hear that there are new You call OpenVoice (96) and messages for you in your enter your PIN, which you have voicebox and start listening to changed to 4321 in the them. - Page 27 announcement is switched off Let’s say you want to redefine if it was previously on , and it is the closing text used for your switched on if it was previously voicebox callers. First you listen off . to the current assignment (3) (2) (8), which is (e.g.) You can switch the PIN query for internal calls to the voicebox on...
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Page 28: Menu 4: "Central Welcoming Texts
Menu 4: “Central no message is recorded in your welcoming texts” voicebox. The caller will hear In OpenVoice the Central welco- Music on hold while the con- ming text changeable option can nection to the secretary is being be activated for your voicebox. set up. -
Page 29: Voice Menu
Voice Menu Messages and Central Welcoming Texts Calling your voicebox: 1. Enter the internal telephone number your system administrator Main menu has configured for OpenVoice. 1 New messages 2. Follow the instructions given in 2 Existing messages the voice menus. 3 Central settings (see reverse side) In all menus:... - Page 30 Central Settings Calling your voicebox: 1. Enter the internal telephone number your system administrator Main menu has configured for OpenVoice. 1 New messages (see reverse side) 2. Follow the instructions given in 2 Existing messages (see reverse side) the voice menus. 3 Central settings In all menus: 4 Central welcoming texts...
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Page 31: Technical Data
Technical Data Number of ports Number of voice-boxes OpenVoice 202: up to 2 OpenVoice 210: up to 10 OpenVoice 220: up to 20 OpenVoice 260: up to 64 Storage capacity (including OpenVoice 202: 2 hrs prompt texts) OpenVoice 210: 2 hrs OpenVoice 220: 4 hrs OpenVoice 260: 4 hrs Languages... - Page 32 Notes Notes...
- Page 33 Notes Notes...
- Page 34 Notes Notes...
- Page 36 1 Frogmore Road, Hemel Hempstead, Herts, HP3 9TG Telephone 01442 282000 Telefax 01442 345677 Other countries: DeTeWe AG & Co. Zeughofstrasse 1, D-10997 Berlin, Germany Service telephone (+49 18 05) 33 83 93 (EUR 0.12/minute, 24 hours a day, 7 days a week)
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