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AEVI ALBERT 2 User Manual

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Summary of Contents for AEVI ALBERT 2

  • Page 1 LBERT User Manual...
  • Page 2 Payment Terminal All brand and product names mentioned in this document are trademarks of their respective owners. Copyright © AEVI International GmbH, 2018 The reproduction, transmission or use of this document or its contents is not permitted without express authority. Offenders will be liable for damages. All rights, including rights created by patent grant or registration of a utility model or design, are reserved.

  • Page 3: Table Of Contents

    Albert 2 User Manual Table of Contents Certificates ..................... 6 CE Mark ..........................6 1.1.1 Operational modes ....................6 1.1.2 SAR limit ........................6 1.1.3 Environmental restrictions ..................6 Tested Safety ........................6 FCC Class A Declaration ..................... 7 Safety Notes ........................7 Important Notes ........................
  • Page 4 Albert 2 User Manual Side View ......................... 18 Choosing a Location..................20 Considerations ........................ 20 PIN Security ........................20 Power Up and Power Down ................21 Summary ......................... 21 First Time Power Up ......................22 Initial configuration ......................23 Normal Power-up ......................23 Power down ........................
  • Page 5 Albert 2 User Manual 10.3.1 Performing a Contactless Card ................32 10.4 System Bar ........................32 10.5 Receipt printing ....................... 32 11 User Maintenance ..................34 11.1 Printer Module (optional) ....................34 11.1.1 Changing the receipt roll ................... 34 11.1.2 Preventing and Remove a Paper Jam ..............36 11.1.3 Removing Paper Jams..................

  • Page 6: Certificates

    Albert 2 User Manual 1 Certificates 1.1 CE Mark The device complies with the requirements of the EU directives 2014/53/EU “Radio Equipment Directive” and 2011/65/EU "RoHS Directive". Therefore, you will find the CE mark on the device or packaging. 1.1.1 Operational modes The frequency, mode and the maximum transmitted power in EU are listed below: The table below will be completed after all approval tests are done.

  • Page 7: Fcc Class A Declaration

    1.5 Important Notes The payment terminal conforms to the current safety standards for data processing equipment. AEVI does not assume liability or warranty for possible damage resulting from non-compliance with these. Important notes or wrong usage of the device: •...
  • Page 8 Albert 2 User Manual • Never plug in or unplug data communication lines during thunderstorms. • Protect devices from vibrations, dust, moisture and heat. • Keep sufficient distance from other electrical devices such as a security tag canceller (approx. 50 cm) so that no malfunctions of the terminal will occur.

  • Page 9: Introduction

    If possible, avoid even the stand-by-mode, as this wastes energy too. At this time there are still some parts that are not reusable. AEVI International GmbH guarantees the environmentally safe disposal of these parts in a Recycling Centre, which is certified pursuant to ISO 9001 and ISO 14001.

  • Page 10: Warranty

    We look forward to your mail. 2.3 Warranty AEVI guarantees generally a warranty engagement of 12 months from the date of delivery. This warranty engagement covers all damage which occurs during normal use of the product. Damage because of •...

  • Page 11: Product Overview

    3 Product Overview 3.1 General Description Your Albert 2 is a multi-functional touch-based device, developed by AEVI. It has all the functions of a regular payments terminal in one, easy to use tablet-based device. Albert 2 is easily portable and can also be used in a fixed location.

  • Page 12: Before First Time Use

    Albert 2 User Manual 4 Before First Time Use 4.1 Checking the Delivery Unpack the components and verify that what has been delivered is identical to the information on the delivery ticket. The carton contains the basic unit and an accessories kit. Some specially ordered configuration may be installed.
  • Page 13 Albert 2 User Manual Payment terminal with a printer module Charging cradle Power supply with country-specific AC cable This diagram is schematic only and may differ from the actual cable. February 2018| ©AEVI International GmbH PAGE 13/46...

  • Page 14: Countertop Installation As Simple Tablet

    Albert 2 User Manual 4.4 Countertop Installation as simple Tablet If you have ordered the simple tablet module, the delivery should include the following components: Payment terminal as simple tablet Charging cradle with supporter Power Supply with country-specific AC cable February 2018| ©AEVI International GmbH...

  • Page 15: Pole Mount Installation With Connectivity Box

    Albert 2 User Manual 4.5 Pole Mount Installation with connectivity box If you have ordered the pole-mount module, the delivery should include the following components: Payment terminal with as simple Tablet Connectivity box February 2018| ©AEVI International GmbH PAGE 15/46...

  • Page 16: Mounting Of The Connectivity Box

    Power Supply with country specific AC cable Please note that each of the above-mentioned modules is an integral part of the Albert 2. Attaching and detaching these modules (e.g. the printer module) must only be done in case of maintenance and when the device is powered off.
  • Page 17 Albert 2 User Manual The connectivity box can also mounted directly onto a surface (e.g. a wall). Consider the wall material when choosing the screws and anchors. Specification for screws: ∅ Head: min. 6.0 mm; max. 8.0 mm Head heights: max.

  • Page 18: Main Module

    Albert 2 User Manual 5 Main Module 5.1 Front / Rear Side • In some apps, the merchant button opens a merchant context menu, which offers options that are available from a particular app screen (refer to the relevant application documentation to see if, and how, an application uses it).
  • Page 19 Albert 2 User Manual February 2018| ©AEVI International GmbH PAGE 19/46...

  • Page 20: Choosing A Location

    Do not use the terminal outdoors. This may invalidate the warranty. 6.2 PIN Security Please refer to the Albert 2 Security Policy for advice on PIN confidentiality and the one-page printed notice delivered with the terminal. February 2018| ©AEVI International GmbH...

  • Page 21: Power Up And Power Down

    This is a forced power-down and you should only do this if the method described above is not possible. • After a period of inactivity, the Albert 2 may put itself to SUSPEND (partially or fully, depending on the device configuration). •...

  • Page 22: First Time Power Up

    Albert 2 has to be put back on the cradle. When the device is OFF: • If you put Albert 2 onto the cradle, the LED in front of the cradle goes ON and the device starts charging (but remains OFF) •...

  • Page 23: Initial Configuration

    • Plug the other end of the cable into the cradle • When the cradle is connected, put the Albert 2 onto the cradle. After a few seconds, the LED turns on and the loading process starts. 7.3 Initial configuration All values have to be set up manually by the user (merchant) or technician.

  • Page 24: Power Down

    For the first second, there is no on-screen feedback. After a second, a confirmation prompt appears on screen: If it is necessary to power down Albert 2, we encourage the use of this method in order to prevent data loss.

  • Page 25: Reboot

    Albert 2 User Manual 7.5.4 Reboot To reboot the device the same procedure as forced power down has to be executed. In the dialog select then the reboot option. Rebooting can be necessary in the event of a device ‘crash’. Rebooting of the device may cause loss of data.

  • Page 26: Communication Settings

    8.1 LAN A LAN connection can be established only if the device is using the connectivity box. This module is intended for using the Albert 2 in a fixed location. The module is primarily intended for permanent locations. 8.2 Wi-Fi The Wi-Fi settings determine whether the payment terminal uses local networks for its Internet connection.
  • Page 27 Albert 2 User Manual Select a Wi-Fi connection from the pop-up menu: Enter the password and connect Wi-Fi: Status The status bar indicates whether a Wi-Fi connection is activated: February 2018| ©AEVI International GmbH PAGE 27/46...

  • Page 28: Mobile Network

    (4G) with a significantly higher transmission rate than the transmission rate of the second Generation (2G) and third Generation (3G). 4G/LTE is only available when a proper SIM Card is inserted and an Albert 2 with 4G/LTE is chosen. 4G/LTE connection is commonly automatic but might require user interaction as prompted.

  • Page 29: Device Settings

    Albert 2. 9.1 Bluetooth Keep your Albert 2 within sight of the device you want to pair it with. You can activate a Bluetooth connection by switching on Settings -> Bluetooth, for example: Select the device.

  • Page 30: Brightness Settings

    Albert 2 User Manual 9.2 Brightness Settings To adjust the brightness of the display: Open Settings -> Display -> Brightness and move the slider. If the Adaptive brightness option is enabled, the payment terminal uses the integrated light sensor for the ambient light to adapt the screen brightness to the environment.

  • Page 31: Operating The Terminal

    Albert 2 User Manual 10 Operating the Terminal 10.1 Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. 10.1.1 Performing a Smart Card •...

  • Page 32: Nfc Reader

    Battery charge remaining • Battery/power usage indicator 10.5 Receipt printing Your Albert 2 supports generating receipts in several ways (actual usage depends on your Payment Application’s implementation – refer to your acquirer’s documentation): February 2018| ©AEVI International GmbH PAGE 32/46...
  • Page 33 Albert 2 User Manual • On-Screen • Printed • E-mail February 2018| ©AEVI International GmbH PAGE 33/46...

  • Page 34: User Maintenance

    Albert 2 User Manual 11 User Maintenance 11.1 Printer Module (optional) A quick, silent thermal printer is integrated in the printer module. Before you use it, insert a receipt roll with thermosensitive paper in the printer. 11.1.1 Changing the receipt roll To open the receipt roll cover you, slide the button at the side of the terminal forward;...
  • Page 35 Albert 2 User Manual The cover opens downwards. Remove the (nearly) empty paper roll and any residual paper. If necessary clean the print head and the rubber roller. February 2018| ©AEVI International GmbH PAGE 35/46...

  • Page 36: Preventing And Remove A Paper Jam

    Albert 2 User Manual Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Drop the paper roll into the printer tray; see figure below. Use only rolls with the appropriate dimensions and paper type - please see the paper specification in the appendix Close the receipt roll cover by gently pressing directly on the cover until it clicks.

  • Page 37: Removing Paper Jams

    Albert 2 User Manual • Pushing or pulling paper can cause paper jams, tear-off errors and paper feed malfunctions. • Always tear off the paper in an upward direction to the right or to the left. 11.1.3 Removing Paper Jams In the event of a paper jam, remove the paper as follows: •...

  • Page 38: Charging Station (Cradle)

    11.3.2 Screen Ideally, use a very small amount of water with a lint-free, scratch resistant cloth (microfiber is best) to clean your Albert 2 screen by dampening the cloth slightly. Then clean the screen using soft, even strokes. 11.3.3 Printer It is recommended that the print head of the thermal printer be cleaned regularly.

  • Page 39: Appendix

    Albert 2 User Manual 12 Appendix 12.1 Technical Data RK3368 Dimension (L x W x H) with 228mm x 122mm x 83mm printer Gross weight 613g (table only), 734g (tablet with printer) Operating System Android 6.0.1 Memory 2 GByte, 16 GByte eMMC flash Display 7"...
  • Page 40 Albert 2 User Manual Power Consumption Operating Temperature 0°C to 45°C Operating Humidity 5% - 95% Storage Temperature -10°C to 60°C Transport Temperature -25°C to 70°C Battery 2570mAh, 8.7V, ~ 2.5h to 90% Battery Pack Storage 60°C less than one month, 40°C less than three months, Temperature 20°C less than one year...

  • Page 41: Dimensions

    Albert 2 User Manual 12.2 Dimensions 12.3 Tamper codes The device is equipped with multiple tamper sensors that are triggered when a physical penetration attempt of the device is detected. A tampered terminal can be detected by any the following observations during or immediately after power-up: •...

  • Page 42: Battery Warning Messages

    Albert 2 User Manual Any physical penetration causes the device to switch into the “Non-activated” mode, which takes it out of service and requires Security Inspection and “Re-activation” by the vendor or an authorized service provider. If the device is in the “Tamper State”, the merchant must contact the service desk. The explanation of...

  • Page 43: Abbreviations

    Albert 2 User Manual 12.5 Abbreviations Abbreviation Description Fourth-Generation Cell-Phone Technology Ampere Europay, Mastercard and Visa Ingress Protection Local Area Network Light Emitting Diode Magnetic Stripe Reader Near Field Communication RFID (Radio Frequency IDentification) at 13.56 kHz Operating System PCI PTS...

  • Page 44: Declaration Of Conformity Ce

    12.6 Declaration of Conformity CE As soon as the CE conformity is declared for Albert 2 here will appear a screen shot of the device. Simplified DoC: Hereby,MiTAC declares that the radio equipment type MTPT2- G is in compliance with Directive 2014/53/EU.
  • Page 45 Albert 2 User Manual 12.8 Declaration of Conformity Brazil Warning statement: RES. 242 (ANATEL HOMOLOGATION RULE) Este produto está homologado pela ANATEL, de acordo com os procedimentos regulamentados pela Resolução n°. 242/2000 e atende aos requisitos técnicos aplicados. Para maiores informações, consulte o site da ANATEL – www.anatel.gov.br RES.
  • Page 46 Albert 2 User Manual Supplier’s Declaration of Conformity Trade Name: Albert 2 Model Name: MTPT20-W Responsible Party: AEVI Intl. GmbH Box 5010 PMB 204, Rancho Santa Fe, California 92067 USA Tel: +1 404 428 7848 e-mail: jeff.dumbrell@aevi.com Copyright: Published by...

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