Section 19 - Troubleshooting Guide - KEF LSX Owner's Manual

20 – Troubleshooting Guide
LSX has been designed and tested for years of trouble-
free operation, but occasionally problems may occur.
Most likely the cause of the trouble can be easily
identified and solved. In the event you have questions,
concerns or are unable to solve any issue with your LSX,
please contact our Customer Support Team at
(732) 683-2356 or via email at
1. Network Unavailable – Can I Still Operate LSX?
In order to take advantage of all available features, LSX must be
connected to a home network with a live internet connection.
If you do not have a network available, it is possible to disable
network functionality during speaker set-up.
1. Hold the remote control source button for 5 seconds
2. The indicator on the Master speaker will turn from
orange/white to orange/blue
3. In this mode, only Bluetooth, Optical and Aux will be
selectable as sources using the remote control
4. A factory reset is required to restore network functionality
2. Control App Cannot Find My LSX During On-Boarding
1. Perform a factory reset by holding the reset button on the
back of the Master speaker for ~5 seconds until the Reset
LED flashes orange
2. Wait until the reset LED indicator stops flashing
3. Exit the KEF Control App
4. Unplug the power cable from the Master speaker and wait
~60 seconds before plugging it back in
info.us@kef.com
5. The Master speaker indicator should be alternating
orange/white, indicating LSX is in setup mode
6. It may take up to 1 minute for LSX to become discoverable
7. Enter the KEF Control app and select
Speaker and follow the on-screen instructions
If the problem persists, please check the following:
• The LSX broadcasts on 2.4GHz via channel 1. If your
router is also broadcasting on 2.4GHz via channel 1, LSX
will not be discoverable
• Change your router to another channel (please see your
router manual for details)
• Disable any VPN apps on your phone, as they may interfere
with Wi-Fi detection
• If the problem persists, please send a log with a description
of the problem from inside KEF Control app: Settings >
Send Logs & Feedback or contact
3. My LSX does not appear on my network
Make sure the speaker is powered on and has been successfully
onboarded to your network. The Master speaker indicator will be
lit solid orange. If not, please refer to Item 2 in this section.
In the KEF Control app:
1.
Connect to existing > Search again.
2.
Make sure your smartphone is connected to the same network
as LSX
3. Select your speaker and press Connect
If the Master speaker indicator is pulsing orange, ensure that your
router is powered on and connected.
28
Setup New
support@kef.com
Navigate to Add new speaker >