Table of Contents
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Table of Contents
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Summary of Contents for Quest Payment Systems Donation Point TAP
- Page 1 Getting Started Guide...
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Page 2: Table Of Contents
Lost or Stolen Device Accessories Returns Overview Donation Point Tap is an a ordable contactless counter-top device that enables charities to quickly accept low value card donations. Compact and cost-e ective, Donation Point Tap is portable and small in footprint. The... -
Page 3: Items In The Box
Donation Point Tap MicroUSB Cable Power Adapter SIM card (size: micro) (5V 2A) (not always included) (may be pre-installed in Donation Point device) -
Page 4: Setting Up The Device
Setting up the Device Connect the microUSB end of the cable to the Donation Point device. Plug the larger end of the cable into the Power adapter. Connect the Power adapter to a power source, and turn on. 16/02/2017 11:31AM When power is applied, the device will automatically turn on. -
Page 5: Making A Donation
Making a Donation Donors simply tap their contactless enabled card on the device nearest the Contactless logo. Contactless lights Contactless logo When the donor taps their card, 16/02/2017 11:31AM 16/02/2017 11:31AM all 4 lights on the device will illuminate and emit a single beep. The following notifications will be displayed. -
Page 6: Online Reporting
Online Reporting Information on the donations received by your Donation Point device/s are available to you via the online portal. REVIEWING TRANSACTION HISTORY mel.cloudeftpos.com Step 1. In your web browser, go to: ‘Log on’ by entering the User name & Password supplied to you. -
Page 7: Troubleshooting
Troubleshooting Q: My device does not show signs of turning on, what should I do? A: Check the power is turned on at the wall. Check fitment of cable in the device and USB adapter. If the device still will not power on, call your nominated help desk. Q: How do I know that my device has connected to a 3G network? A: Like a mobile phone, refer to the top right corner of the... - Page 8 Troubleshooting continued Error codes 16/02/2017 11:31AM If the device displays an error code listed below, please address the cause or take the appropriate action. No response Example Error code displayed on device CODE CAUSE / ACTION 51 – Cannot Pay The transaction has been rejected by the issuing Bank due to insu cient funds.
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Page 9: Caring For Your Device
Avoid contact with metal objects to avoid unsightly scratches. • Storage - Store Donation Point Tap in a cool dry place. If in long term storage, the internal memory battery must be fully charged before storage and the battery level must be periodically recharged every 6 months to avoid damage to the device or its battery. -
Page 10: Accessories
Banner Thumb Screws RETURNS If you are renting a Donation Point Tap for a short period, please return the equipment in reasonable working order. The equipment must be returned in its original packaging to our Service Centre address below. Once received at Quest, the equipment will be assessed for reasonable wear and tear. - Page 11 Need help with Donation Point Tap? Please contact our support team. support@questps.com.au 1800 008 595 9am - 9pm, 7 days a week (Australian EST) Best of luck with your Fundraising! @2017 Quest Payment Systems. All Rights Reserved Doc v1...
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