Customer Assistance Notification; Bmw Import Processing Centers; Special Programs - BMW 325i SULEV 2004 Service And Warranty Information

Customer Assistance -
Notification
During a specific period (usually the earlier of
12 months or 12,000 miles, though this
period varies by state), some states require
us or our authorized BMW center, to repair
in a reasonable number of attempts, any
defect or condition which substantially
impairs the use, value, or safety of a new
vehicle sold, leased or registered in that
state.
A "reasonable number of attempts" is gener-
ally defined as (i) two or more attempts to
repair the same defect (the number of attempts
may vary by state) or (ii) that the same defect
has caused the vehicle to be out of service by
reason of repair for more than 30 days (this
period may vary by state), except for delays
created by conditions beyond our control.
If we are unable to correct a defect or condition
covered by these statutes in a reasonable
number of attempts, we may be obligated
either to replace the vehicle or reimburse the
owner/lessee in an amount equal to the
purchase price or lease payments paid by the
owner/lessee, less the amount directly
attributable to use of the vehicle by the owner/
lessee.
YOU SHOULD SEND WRITTEN NOTIFICA-
TION DIRECTLY TO BMW OF NORTH
AMERICA OF THE EXISTENCE OF AN
ALLEGED DEFECT. SEND WRITTEN
COMMUNICATION TO THE NATIONAL
CUSTOMER RELATIONS DEPARTMENT
ADDRESS LISTED BELOW.
BMW OF NORTH AMERICA
CUSTOMER RELATIONS DEPARTMENT
P.O. BOX 1227
WESTWOOD, NEW JERSEY 07675-1227
Telephone: 1-800-831-1117
BMW Import Processing Center
As a BMW owner, you will experience BMW
quality first hand. Our dedication to excel-
lence in design, engineering, and service is
among the best in the world. And we invest
heavily every year in our people and facilities
to ensure that our quality standards are
consistently applied from the factory to the
BMW center. Part of that investment program
is devoted to our multi-million-dollar
Import Processing Centers staffed by our
highly trained specialists.
At these state-of-the-art facilities, each BMW is
given a thorough inspection after its trans-
atlantic shipment to the United States.
Imperfections in the mechanical and electrical
systems or damage to the sheet metal, paint,
trim or other components of the vehicle
which may occur during transportation from
the factory to the United States are normally
detected and corrected at the Import
Processing Centers in the United States.
Any defect in material or workmanship
which occurs during the warranty period is
covered under the New Vehicle Limited
Warranty.

Special Programs

SOMETIMES BMW OF NORTH AMERICA
OFFERS A SPECIAL ADJUSTMENT
PROGRAM TO PAY ALL OR PART OF THE
COST OF CERTAIN REPAIRS BEYOND
THE TERMS OF THE WARRANTY. CHECK
WITH YOUR BMW CENTER TO DETER-
MINE WHETHER ANY ADJUSTMENT
PROGRAM IS APPLICABLE TO YOUR
MOTOR VEHICLE.
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