Getting Started; Calling For Assistance; Services; Dispatch Service - BMW X5 2009 Service And Warranty Information

Getting Started

A temporary Roadside Assistance card can be
found inside your vehicle portfolio. It contains the
24-hour toll-free number for Roadside Assistance.
For your convenience a decal which shows the
same information as the Roadside Assistance
card, has been affixed to the bottom rim of the
rear hatch.
In a few weeks you will receive a permanent
Roadside Assistance card by mail. The original
in-service date and vehicle identification number
(VIN) are embossed on the card.
This card should be carried by the driver of your
BMW.

Calling For Assistance

The toll-free BMW Roadside Assistance number
(1 800 332-4269) is answered by a BMW Roadside
Assistance service representative. In order for you
to receive quick and reliable services, it is essential
that you provide detailed and accurate information
to the service representative.
Be prepared to give:
Your name and address
Your complete SAV Identification Number
(found on your SAV registration, your
permanent Roadside Assistance card or on
the bottom drivers side of your windshield)
Model description of your vehicle
Original in-service date (located on your
Roadside Assistance card)
License plate number of your SAV
SAV location (including nearby crossroads/
intersections, highway mile markers, street
numbers, landmarks, etc.)
Location you are calling from (including a
telephone number where you can be reached).
If you are calling from a public phone wait there
for the return call. Do not leave this location
without informing the Roadside Assistance
service representative.
A description of your SAV's problem. Specific
and accurate information will enable the
Roadside Assistance service representative to
provide the proper help.
Emergency Valet Service. Should there be a
need beyond BMW Roadside Assistance,
Emergency Valet will provide a personal assistant
who will help in every way to get you to your final
destination. Emergency Valet will help you locate
a rental car or taxi agency, hotel or even help
procure airline reservations. In the event of an
emergency, this service will assist you in getting
information out to the proper party whether it is
business or personal. If we are unable to contact
one of your party, the message relay service will
document the information, and will make
reasonable efforts to deliver the message to the
message recipient.
Personal Trip Routing. Leave the planning to
us. Simply give one of our Roadside Assistance
service representatives a call, and we will provide
you with detailed, easy to read, computerized trip
itinerary and companion map package. Please
allow two weeks to process your request.

Services

From the information you provide, the BMW
Roadside Assistance service representative will
determine the type of help required.

Dispatch Service

A service provider will be dispatched to the site
of your disabled vehicle.

On-Site Assistance

On-site service for vehicle disablements such as
flat tires, dead batteries, and out of fuel
conditions is provided up to a maximum of
$100.00 per incident by BMW Roadside
Assistance.
The cost for parts and fuel, when used on-site,
are the responsibility of the owner/driver. The
New SAV Limited Warranty does not cover any of
the above on-site services.
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