Troubleshooting - Pioneer GEX-2850DVB2 Operation Manual

Troubleshooting

The common cases and their respective solutions are listed in the table
below. If the problem persists, please contact the after sales service.
Symptom Cause
The power cord is not
properly inserted into
the unit.
No picture, no
The unit is not
audio.
switched on.
Unit is in stand-by
mode.
The number of
available channels is
limited due to the
local broadcasting
system. The available
In TV mode,
channels can vary
the number of
depending on the
TV channels is
area.
not as much
The signal quality of
as we
some TV channels is
expected.
too low.
Some TV channels
are not available.
Action Reference
Check the power wire
connection.
Press [POWER] button.
Press [POWER] button.
Perform "Auto Search" or
"Manual Search" to rescan all
the channels.
Please use active antennas
instead of passive antennas
for better reception quality.
Only the locally free
broadcasted channels can be
viewed. They can differ
depending on the area.
Symptom Cause
Some channels signal
quality is too low
In TV mode, all
The antennas are not
of the
properly connected
channels show
"no signal or
random
No TV service is
mosaic tiles
provided in the area.
appear on the
display."
Incorrect Regional
Setting
The video is
fine but there The audio is muted.
is no sound.
No power.
The remote
control does
not work
No "line-of-sight"
between unit and
controller
20
Action Reference
Please use active antenna
(provided) instead of passive
antenna for better reception.
Please check the connection
of the antennas
Check your country TV
coverage map. It is not
possible to watch digital
TV/listen to digital radio in
non-covered areas.
Please check whether
"Regional Setting" is correct,
and perform "Auto Search" to
rescan all of the channels.
Press [MUTE] button to
disable the mute function.
Check the remote control
battery. NOTE: the remote
control is supplied with a small
plastic insulator that must be
removed for the unit to
function. Check that the plastic
insulator has been removed.
Ensure there are no obstacle
between the controller and the
unit.