Skyetek M1 Troubleshooting Manual

SkyeTek M1 Troubleshooting Guide
Problem:
I can't communicate with the reader using SkyWare (SkyWare
responds with "No SkyeRead Device Detected") via RS-232 or USB.
Solution:
1. The reader is improperly connected either (See connection
tutorial at the end of this document).
2. A com port is in use by some other application or improperly
closed. Do an alt-ctrl-del and see if a previous version of
SkyWare is still running. If not, restart the computer to make
sure all com ports are closed and ready to use.
3. If a firmware upgrade was recently performed from any version
prior to 001C to 001C or above, the reader ID of the reader may
have been set to something other than 0xFF. In firmware
version 001C or above, the reader will function exactly as before
if the reader ID value is 0xFF. If the reader value is anything
other than 0xFF, the reader will only respond to commands
having the specific reader ID value programmed into its
memory.
In order to change the reader ID to 0xFF:
1. Connect the reader and open a terminal program.
2. Select the correct terminal settings, default baud rate is
9600. Settings are no parity bit, 8 data bits, 1 stop bit.
3. Send the following command with the reader
connected.
<CR>A041FF0201FF2C6E<CR>
4. The reader should respond with the following string:
<LF>41538D<CR><LF>
5. Power cycle the reader.
After a power cycle, SkyWare should detect the SkyeTek reader.