Service - AEG 61100MF-an Operating And Installation Instructions

SERVICE

In the What to do if ..." section a number of malfunctions are listed that
you can rectify yourself Look there first if a fault occurs.
Is it a technical fault?
If so, please contact your customer service centre. (You will find addresses
and telephone numbers in the section Customer Service Centres".)
Always prepare in advance for the discussion. This will make diagnosis of
the problem easier and also make it easier to decide if a customer service
visit is necessary:
Please make a note of the following information as accurately as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
Prior to the telephone call it is important that you make a note of the fol−
lowing appliance code numbers that are given on the rating plate:
• model description,
• PNC Code (9 digits),
• S−No Code (9 digits).
We recommend that you record
the code numbers here so that
you always have them to hand:
Model: . . . . . . . . . . .
PNC: . . . . . . . . . . .
S−No: . . . . . . . . . . .
When do you incur costs even during the warranty period?
• if you could have remedied the fault yourself using the fault table (see
section What to do if ..."),
• if the customer service technician has to make several journeys because
he was not provided with all the relevant information before his visit
and therefore, forexample, has to fetch spare parts. These multiple trips
can be avoided if you prepare your phone call as described above.
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