Dell Lightning User Manual page 98

Problem
Unable to connect to the
Internet.
Media problems
Windows Media Player
on my computer cannot
play the sounds of the
video captured using the
phone.
98
Troubleshooting
Possible causes
Your phone is in airplane
mode with no wireless
connectivity.
You are not within the
network's service area.
Poor signal.
The phone records video
sounds in amr format, but
Windows Media Player does
not support amr decoding.
Possible solutions
1 Touch Start
.
2 Touch Settings.
3 Under system, touch
airplane mode.
4 Touch or drag the toggle
switch to turn off the
airplane mode.
Check the service area with
your service provider.
Move to an open space or if
you are inside a building,
move closer to a window.
Play the video using a video
player with the amr
decoder, such as
QuickTime.
→ Menu