D-Link AirPlus Xtreme G DWA-520 Manual page 41

Troubleshooting (continued)
2. I cannot connect to the Access Point or the Wireless Router.
!
Make sure that the SSID on the DWA-520 Wireless PCI Adapter is
exactly the same as the SSID on the Access Point or Wireless Router.
!
Move the DWA-520 and Access Point or Wireless Router into the
same room and then test the wireless connection.
!
Disable all security settings. (WEP, MAC Address Control, AES)
!
Turn off your Access Point and the computer with the DWA-520. Turn
on the Access Point, and then turn on the computer with the DWA-520.
!
Refresh the DWA-520 Utility
3. The DWA-520 Power and Link lights are not on.
!
Check to see if the DWA-520 PCI adapter is firmly inserted into the PCI
slot of your computer.
4. I forgot my Encryption key.
!
Reset the Access Point to its factory default settings and restore the DWL-
G520 Wireless PCI Adapter to the factory default settings. (The default settings
are listed in the Using the Configuration Utility section in this manual.)
5. The computer does not recognize the DWA-520 Wireless PCI Adapter.
!
Make sure that the DWA-520 Wireless PCI Adapter is properly seated in
the computer's PCI slot.
!
If Windows does not detect the hardware upon insertion of the adapter,
make sure to completely remove drivers that were previously loaded. To
remove the drivers, do the following:
41