Microsoft ZUNE Product Manual page 7

B. OBTAINING WARRANTY SERVICE.
To receive instructions for obtaining repair
or replacement warranty services you must
sign in at www.zune.net/repair.
You must also:
» Submit proof of purchase in the form of a bona fide,
dated bill of sale, receipt, or invoice (or a copy)
evidencing that your request for service is made within
the Warranty Period.
» Follow Microsoft's shipping and other instructions if
it determines that all or part of your Zune Product
requires return for repair or replacement. To obtain the
warranty service, you must take or deliver the Zune
Product in suitable packaging that provides
an adequate degree of protection against damage
during transit to the location specified by Microsoft.
Except as otherwise required by legislation in your
jurisdiction, costs associated with transport (including
packaging) for warranty service shall be at your
expense.
» Delete or remove any files or data you consider private
or confidential prior to sending the Zune Product to
Microsoft.
Failure to follow the above instructions may result in
delays, cause you to incur additional charges, or may
void your warranty.
C. EXCLUSIVE REMEDY.
During the Warranty Period and subject to applicable law,
Microsoft will, at its option and as your exclusive remedy
for breach of this Limited Warranty or any implied
warranties:
» Repair or replace a defective Zune Product, or
» Following return of your Zune Product, make payment
to you for the allowable damages that you incur in
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reasonable reliance but only up to the amount of the
purchase price that you paid for your Zune Product.
This refund may include a deduction for depreciation
based on your actual use.
» Any replacement parts or Zune Product will be new
or refurbished or serviceably used, comparable in
function and performance to the original part or Zune
Product, and warranted for the remainder of the
original Warranty Period or 30 days from the date of
shipment of the Zune Product back to you, whichever is
longer.
» YOU AGREE THAT MICROSOFT IS NOT LIABLE TO
YOU FOR ANY LOSS OF YOUR DATA OR CONTENT
RESULTING FROM MICROSOFT'S REPAIR OR
REPLACEMENT OF YOUR ZUNE PRODUCT.
» After the Warranty Period has expired, Microsoft may
charge you a fee for its efforts to diagnose and/or
service any Zune Product-related problems.
» Microsoft will use commercially reasonable efforts to
diagnose and attempt to correct, or suggest solutions
for, Zune Product defects that are covered by this
Limited Warranty. MICROSOFT DOES NOT PROVIDE ANY
WARRANTIES REGARDING ITS WARRANTY SERVICES
AND, EXCEPT FOR THE PRECEDING SENTENCE,
DISCLAIMS ALL DUTIES (IF ANY) OF WORKMANLIKE
EFFORT OR OF LACK OF NEGLIGENCE.
D. NO OTHER WARRANTIES.
The express warranty stated in Section A is the only
express warranty made to you and is provided in lieu of all
other express or implied warranties and conditions (if any)
including any created by any other documentation or
packaging. No other warranties or conditions are made
with respect to the Zune Product or the warranty
services by any person, including but not limited to
Microsoft and its suppliers. No information (oral or
written) or suggestions given by Microsoft, its agents
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