Troubleshooting - pts Diagnostics CardioCheck PA User Manual

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Troubleshooting

Message or Issue Probable Cause
Desired language is Language has been set incorrectly.
not displayed.
The wrong date and/or Date and time have not been
time is displayed. set correctly.
FAILED is displayed during Analyzer needs to be cleaned.
a check strip test.
Check strip is dirty or damaged.
TOO MUCH LIGHT Test is being performed in direct light
or outside.
MEMO CHIP ERROR MEMo Chip is defective.
TEST ERROR Insufficient sample has been added
to test strip.
LANGUAGE Analyzer is new or language option
has not been set.
TEST NOT Test selected by MEMo Chip installed
ALLOWED cannot be run on your analyzer.
LOW TEMP Analyzer is below acceptable
operating temperature.
HIGH TEMP Analyzer is above acceptable
operating temperature.
INSTALL MEMO CHIP MEMo Chip is not properly inserted
or is defective.
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What to Do
Turn off analyzer. See Section 3, Setup - How to
Reset the Language.
See Section 3, Setup - How to Set the Date and/or
How to Set the Time.
Wipe the test strip slot with a clean, damp, and
lint-free cloth.
Use spare check strip. If check strip still fails,
call Customer Service.
Test inside, away from windows, and away from
direct lamp light.
Use another MEMo Chip from the same lot.
Test again with a new test strip and make sure the
correct volume of sample is used.
See Section 3, Setup - Setting the Language.
Check MEMo Chip and make sure that the correct
MEMo Chip is inserted. Call Customer Service.
Move to warmer environment and test after
analyzer reaches proper temperature.
Move to acceptable environment and test after
analyzer reaches proper temperature.
Insert same or new MEMo Chip properly.
Message or Issue Probable Cause
EXPIRED LOT Test strips are expired, wrong MEMo
Chip is inserted, or date is not
set properly.
REPLACE BATTERIES Batteries need to be replaced.
TEST ABORTED Test strip was not properly inserted
or was removed before test was
complete.
Results will not print. Communication cable was
improperly connected.
Printer cover is not closed properly.
(Printer indicator light is red.)
Labels/paper were not loaded in
the printer.
What to Do
Check test strip expiration date and make sure
correct MEMo Chip is inserted. Check date
setting – see Section 3, Setup – How To Set
the Date and/or How to Set the Time.
Replace all batteries with new high-quality
AAA batteries. (The analyzer will not run tests
until batteries are replaced.)
Test again with a new test strip.
Check all connections. Reprint test results
stored in memory.
Close printer cover correctly, ensuring that the
printer indicator light is green. Reprint test
results stored in memory.
See Printer System Setup/Operating System
Instruction Sheet packaged with the printer.
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