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This chapter covers potential problems and the possible remedies. After each problem description, some
5.1 Problems During Driver Installation
PROBLEM
The Horizons Wireless LAN
Card is not working after the
driver installation
Windows does not auto-
detect the Horizons
Wireless LAN Card
5.2 Problems With the Utility Confi guration
PROBLEM
Problems encountered with the
utility confi guration.
HZ1500 Wireless LAN Card
Chapter 5
Troubleshooting
instructions are provided to help you diagnose and solve the problem.
CORRECTIVE ACTION
Insert the PCMCIA adapter into your notebook computer's slot again. The Power and Link LED
should be on if the adapter is properly inserted.
Make sure there is no hardware confl ict between your Horizons Wireless LAN Card and other
hardware in your computer. If there is a confl ict, you need to set your I/O and IRQ manually.
For Windows 2000/XP operating system, make sure that the PCMCIA adaptor driver is installed
on your computer.
Restart your computer.
Do a manual scan of your computer hardware.
In Windows 2000, click Start, Settings, Control Panel, System, Hardware, Hardware
Wizard.
In Windows XP, click Start, Control Panel, Performance and Maintenance, System,
Hardware, Device Manager. Then Right-click on your computer name and select Scan for
Hardware Changes.
Check your PCMCIA adapter and make sure there is no hardware confl ict.
Contact Horizons Customer Support
CORRECTIVE ACTION
Click Loopback in the Loop Back window to check the link status with the AP it is associated
with (in Infrastructure mode).
Click on the Site Survey tab to check whether there is high interference around the environment.
Make sure that you have set the correct IP address for the Horizons Wireless LAN Card. Use the
Ping command to ping the unit itself.
Netbeui must be installed and relevant parameters properly set. Double click Network
Neighborhood on your Windows desktop. You should see your computer name.
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