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570_UM_USA_26-08-08
26/08/08
My cellphone will not charge properly
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Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
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Make sure charging is carried out under normal conditions (0°C +40°C)
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Make sure your battery is inserted. It must be inserted before plugging in the
charger
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Make sure you are using an Alcatel battery and charger
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When abroad, check that the electrical current is compatible
My cellphone will not connect to a network
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Try connecting in another location
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Verify the network coverage with your operator
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Check with your operator that your SIM card is valid
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Try selecting the available network(s) manually (see page 45)
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Try connecting at a later time if the network is busy or unavailable.
SIM card error
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Make sure the SIM card has been correctly inserted (see page 16)
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Verify with your operator that your SIM card is 3V compatible; old 5V SIM cards
are not compatible.
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Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
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Make sure you have dialed a valid number and press the
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For international calls, check the country and area codes
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Make sure your cellphone is connected to a network, and that the network is not
busy or unavailable.
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Check your subscription status with your operator (credit, account status etc.)
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Make sure you have not barred outgoing calls (see page 29)
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Unable to receive incoming calls
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The caller's name does not appear when a call is received
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The sound quality of the calls is not optimal
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I am unable to use the features described in the manual
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When I select a number from my directory, the number is not dialed
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I am unable to create a file in my directory
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My callers are unable to leave messages on my voicemail
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Make sure your cellphone is switched on and connected to a network (check for
busy or unavailable networks)
Check your subscription status with your operator (credit, account status etc.)
Make sure you have not forwarded incoming calls (see page 28)
Make sure that you have not barred certain calls
Check that you have subscribed to this service with your operator
Your caller has concealed his/her number
You can adjust the volume during a call by means of the
Check the network signal strength indicator
Check with your operator to make sure that your subscription includes this
service
Make sure this feature does not require an Alcatel accessory
Make sure that you have correctly recorded the number
Make sure that you have selected the country prefix when calling a foreign country
Make sure that your SIM card directory is not full; delete some files or save the files
in the phone's directory (i.e. your professional or personal directories)
Contact your network operator to check service availability
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