Sony NW-WS413 Help Manual page 239

Help Guide
Troubleshooting
Digital Music Player
NW-WS413/WS414
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You cannot install software to your computer.
If other software is running, it may interfere with the installation. Be sure to quit all other
software before installing this software. Particularly, be sure to disconnect from the
Internet and quit security software as it can put a heavy load on the computer.
There may not be enough free space on the hard drive. Check the amount of free hard
drive space required to install the software, and then delete any unnecessary files.
With a Windows computer, you may not be able to install the software if your account
does not have administrator privileges or if you have not logged in as a computer
administrator. Log in using an account with administrator privileges or as the computer's
administrator. Furthermore, if two-byte characters are used in the user name, create a
new account using only one-byte characters in the user name.
With a Windows computer, a message dialog may be hidden by the install screen,
making the install process seem stopped. Press and hold the "Alt" key while pressing
the "Tab" key several times. When the dialog is displayed, follow the instructions in the
dialog box.
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