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5
MAINTENANCE AND WARRANTY
5.1
General
No regular maintenance is required on this product or any of its sub-units. In the
case of faults, first check the regulated power supplies using the PSU monitor
points.
5.2
Warranty
HARDWARE PRODUCTS
Hardware products are warranted for a period of two years from the date of
shipment. During this period Pro-Bel, at its discretion, will repair or exchange
products proved to be defective providing that the products are returned to
Pro-Bel, carriage pre-paid. The company will use its best efforts to ensure that
returned items are repaired and despatched within the ten working days of
receipt. Third party items, including PC hardware or any outsourced equipment
is limited to the original manufacturers warranty, typically one year.
SOFTWARE PRODUCTS
Software Products are warranted for a period of ninety days from the date of
shipment. During this period Pro-Bel undertakes to rectify products proved not
to conform to the published specification provided with the product, when used
in accordance with PC hardware and operating systems approved by Pro-Bel.
Loans
Within the warranty period, the company will, at its discretion and subject to
availability, provide loan units pending the repair of returned items. loans are
offered on a no charge basis providing that the loan units are returned to
Pro-Bel within a period of twenty one days following the date of despatch of the
repaired items. In the event that the loan units are not returned within this
period, the loan units will be subject to a monthly overdue charge, details of
which are available on request. carriage charges apply to all loans.
NON WARRANTY PERIOD
Outside the stated warranty period, the company will use its best endeavours to
rectify equipment failures through the provision of spare parts or in house repair
services.
Loan units may also be provided subject to availability. All services and carriage
costs are subject to a scale of charges, details of which are available on
request.
WARNING: Ensure that any returned unit is adequately and appropriately
packed; for example, do not pack static sensitive product in common
polythene.
ISS 3 NOV 97
Page 5
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