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Contact the Comtech EF Data Customer Support Department for:
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Product support or training
Reporting comments or suggestions concerning manuals
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Information on upgrading or returning a product
A Customer Support Representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or replacement:
Contact the Comtech EF Data Customer Support Department. Be prepared to supply the Customer
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Support Representative with the model number, serial number, and a description of the problem.
Request a Return Material Authorization (RMA) number from the Comtech EF Data Customer
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Support Representative.
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Pack the product in its original shipping carton/packaging to ensure that the product is not damaged
during shipping.
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Ship the product back to Comtech EF Data (Shipping charges should be prepaid).
For Online Customer Support:
An RMA number request can be requested electronically by contacting the Customer Support Department
through the online support page at www.comtechefdata.com/support.asp:
Click on "Return Material Authorization" for detailed instructions on our return procedures.
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Click on the "RMA Request Form" hyperlink, and then fill out the form completely before sending.
Send e-mail to the Customer Support Department at cdmipsupport@comtechefdata.com.
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For information regarding this product's warranty policy, refer to the Warranty Policy.
Download Product Documentation
Full product documentation, including the Installation and Operation Manual, is available for download
from www.comtechefdata.com/ProductDigicast.asp.
IMPORTANT NOTE: The information contained in this document supersedes all previously published information
regarding this product. Product specifications are subject to change without prior notice.
CMR-8500 DVB IP Encapsulator
Comtech EF Data, 2114 West 7th Street, Tempe, Arizona 85281
Quick Start Reference
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