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Arlo Technologies, Inc.
2200 Faraday Ave. Suite 150
Carlsbad, CA 92008 USA
Arlo
Arlo
User Manual
Q
and
Q
November 2018
202-11598-10

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Summary of Contents for Arlo Technologies, Inc Arlo Q

  • Page 1 Arlo ™ Arlo ™ User Manual Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 November 2018 Carlsbad, CA 92008 USA 202-11598-10...
  • Page 2 Support For product updates and web support, visit http://www.arlo.com/en-us/support/ Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. Other trademarks are for reference purposes only. Compliance www.arlo.com/about/regulatory/. For regulatory compliance information including the EU Declaration of Conformity, visit...
  • Page 3: Table Of Contents

    Contents Set Up Your System Connect Your Arlo Q or Arlo Q Plus Camera ���������������������������������������������������������������������������������������� 6 Set Up a New Camera ������������������������������������������������������������������������������������������������������������������������������������������������������������������8 Add a Camera From Another Arlo Account ���������������������������������������������������������������������������������������10 Arlo Q Camera Position ����������������������������������������������������������������������������������������������������������������������������������������������������������12 Place or Mount Your Arlo Q Camera ��������������������������������������������������������������������������������������������������������������12 View Your Content View the Camera Image Status ������������������������������������������������������������������������������������������������������������������������������14...
  • Page 4 Personalize Your Camera Name Your Camera �����������������������������������������������������������������������������������������������������������������������������������������������������������������������31 Profile Settings �������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������31 Grant Access to Friends ������������������������������������������������������������������������������������������������������������������������������������������������������33 Modes, Rules, and Smart Alerts Select a Mode �����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������36 Change Motion Sensitivity �����������������������������������������������������������������������������������������������������������������������������������������������38 Automatically Stop Recording When Motion Stops Change Audio Sensitivity ����������������������������������������������������������������������������������������������������������������������������������������������������39 Manage Alerts ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������40 Set Up Geofencing �������������������������������������������������������������������������������������������������������������������������������������������������������������������������41 Geofencing With Multipe Mobile Devices ���������������������������������������������������������������������������������������������43 Geofencing Accuracy ���������������������������������������������������������������������������������������������������������������������������������������������������������������44...
  • Page 5 Manage Your Subscription Plan Subscription Plans �������������������������������������������������������������������������������������������������������������������������������������������������������������������������59 Upgrade to a Paid Subscription Plan ������������������������������������������������������������������������������������������������������������59 Arlo Connect Use Arlo With IFTTT ����������������������������������������������������������������������������������������������������������������������������������������������������������������������60 Use Arlo Cameras With SmartThings ������������������������������������������������������������������������������������������������������������60 Use Arlo With Stringify �����������������������������������������������������������������������������������������������������������������������������������������������������������60 Use SmartThings With Arlo Cameras Prepare Arlo to Work With SmartThings ������������������������������������������������������������������������������������������������62 Integrate Your Arlo Cameras With the SmartThings App Adjust the Motion Sensitivity Level ����������������������������������������������������������������������������������������������������������������64 Adjust Push Notifications ��������������������������������������������������������������������������������������������������������������������������������������������������65...
  • Page 6: Set Up Your System

    Arlo account and connect your camera to your network. Your Arlo account lets you view videos from any Internet-connected computer or mobile device. You can use the same Arlo app to set up and manage both Arlo Q and Arlo Wire-Free Cameras.
  • Page 7 Set Up a New Camera on page 8. Connect an Arlo Q Plus Camera With PoE ¾ To connect an Arlo Q Plus camera with PoE: 1. Connect the PoE adapter to the camera. 2. Connect your own Ethernet cable to the PoE adapter.
  • Page 8: Set Up A New Camera

    Set Up a New Camera Use the Arlo app and your Arlo account to set up your Arlo Q or Arlo Q Plus camera. If you already set up an Arlo account, you can add the camera to your account.
  • Page 9 8. Enter the name and password for the WiFi network that you want your camera to connect to. If you use an existing Arlo Wire-free system, do not sync your Arlo Q camera to your base station. 9. Press the Sync button on your camera until the blue LED starts blinking.
  • Page 10: Add A Camera From Another Arlo Account

    For initial setup, you can place the camera in the same room as your WiFi router, and then move the camera to another location after you finish the setup. During setup, the Arlo Q camera must connect to the same WiFi network that you plan to use later. 14. Choose a service plan.
  • Page 11 8. Log in to your current Arlo account. 9. Tap or click Add Device. 10. Tap or click the image of the Arlo Q camera. 11. Plug in your camera and wait until the light is blinking amber. A slow blinking amber LED indicates that the camera is powered on and is ready for setup.
  • Page 12: Arlo Q Camera Position

    Place or Mount Your Arlo Q Camera You can place your Arlo Q camera on a shelf or a flat surface or you can mount it on the wall. ¾ To mount your Arlo Q camera on the wall: 1.
  • Page 13 3. Slide the camera into the wall plate. Arlo Q also comes with a magnetic plate that can attach to any flat steel or iron surface. (Magnets do not stick to aluminum or stainless steel.) Caution: Do not attempt to mount the Arlo Q camera to a half-dome Arlo Wire-free Camera mount.
  • Page 14: View Your Content

    Motion detection is on Record video manually Sound detection is on Snapshot WiFi signal Brightness Arlo Q Plus power Microphone. Start using Talk and Listen Arlo Q Plus Ethernet Speaker. Mute the audio Arlo Q Plus SD card Full screen.
  • Page 15: View Camera Feeds

    View Your Content View Camera Feeds You can view your Arlo Q camera feeds at any time. ¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser.
  • Page 16: Record Clips From Live Video

    View Your Content 5. To pan and zoom using a computer, do the following: • To zoom in and out, click the Zoom icon. • To move around in the frame, use your mouse button. Record Clips From Live Video ¾...
  • Page 17: Talk And Listen

    View Your Content Talk and Listen ¾ To talk and listen: 1. Tap the Arlo icon on your mobile device. https://my.arlo.com/#/login If you are using a computer, enter in the address bar of a browser. The Devices page displays. 2. Tap or click Live in the camera feed image. 3.
  • Page 18 View Your Content A list of cameras displays in the order that they display on the Devices page. 4. If you are using a smartphone or tablet, tap Edit at the top of the page. A list icon displays. 5. Tap and hold or right-click the list icon and drag the camera to the correct position on the list.
  • Page 19: Cloud Recording

    The camera image is inverted. Cloud Recording With cloud recording, everything the Arlo Q cameras record is sent to the cloud for secure storage in your library. Cloud recording is included in free and paid plans. Arlo Pro 2 cameras record when they detect motion or sound. Recordings are encrypted with the user name and password that you that create.
  • Page 20: View Recordings And Snapshots

    View Your Content View Recordings and Snapshots Your Arlo Q camera stores recordings and snapshots in the library. You can use the filter and the calender to find and view specific recordings. Use the Library You can use the library to find and view recordings based on the date.
  • Page 21 View Your Content Use the Filter You can use the filter to find and view recordings based on criteria that you select. ¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. https://my.arlo.com/#/login If you are using a computer, enter in the address bar...
  • Page 22: Share And Manage Library Recordings

    View Your Content 3. Tap or click the Filter icon in the upper left corner of the page. The Filter page displays. 4. Tap or click Reset at the bottom of the page. Filtering is turned off. The Filter icon becomes an outline to show that filtering is not in use.
  • Page 23 View Your Content 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click Share Recordings ¾ To share a recording: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar...
  • Page 24 View Your Content 4. Tap or click 5. Tap or click OK to confirm. The file is sent to Arlo. Delete Recordings ¾ To delete a recording: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser.
  • Page 25: Use An Sd Card With Arlo Q Plus

    3. Use an SD Card With Arlo Q Plus All recordings are stored to the cloud, but with an Arlo Q Plus camera, you can use an SD card as a backup location to store recordings. Simply insert an SD card and the camera automatically enables all the settings for you.
  • Page 26: View The Sd Card Status

    Use an SD Card With Arlo Q Plus View the SD Card Status The Arlo app notifies you if the SD card is getting full or if the SD card is not the correct format. You can also use the Arlo app to view the SD card status.
  • Page 27: View Video Clips On An Sd Card

    Use an SD Card With Arlo Q Plus The camera settings display. 4. In the Storage section, tap or click SD Card. The SD Card page displays. 5. Tap or click Safely Eject SD Card. The settings on the page dim to show that the SD card is ejected. The camera stops recording onto the SD card.
  • Page 28: Change The Sd Card Overwrite Setting

    Use an SD Card With Arlo Q Plus ¾ To view video clips on an SD card: 1. Safely eject the SD card. Safely Eject and Remove an SD Card For more information, see on page 26. 2. Insert the SD card into the adapter that came in the package with the SD card.
  • Page 29: Turn Sd Card Recording Off And

    Use an SD Card With Arlo Q Plus ¾ To format an SD card: 1. Insert the SD card into the SD slot on the Arlo Q Plus camera. Insert an SD Card For more information, see on page 25.
  • Page 30 Use an SD Card With Arlo Q Plus 4. Tap or click the camera. The camera settings display. 5. In the Storage section, tap or click SD Card. The SD Card page displays. 6. Tap or click SD Card Reording.
  • Page 31: Personalize Your Camera

    4. Personalize Your Camera You can customize Arlo Q settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Q camera by renaming it.
  • Page 32 Personalize Your Camera Change Your Password and User Name ¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays.
  • Page 33: Grant Access To Friends

    Personalize Your Camera 3. Under Account, tap or click Profile. The Profile page displays. 4. Tap Auto Login. Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras;...
  • Page 34 Personalize Your Camera Edit a Friend’s Access Privileges ¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login in the address bar of a browser. The Devices page displays. 2.
  • Page 35 Personalize Your Camera 4. Select the friend, and tap or click Edit The Edit page displays. 5. Tap or click Delete Friend. 6. Tap or click Yes. The friend is deleted.
  • Page 36: Modes, Rules, And Smart Alerts

    You must use at least one mode. The Arlo Q camera is always in a mode, even if that mode is set to do nothing. Use the Arlo App Menus to Select a Mode ¾...
  • Page 37 The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Q camera. The Mode page displays. 4. Tap or click a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it.
  • Page 38: Change Motion Sensitivity

    Modes, Rules, and Smart Alerts Change Motion Sensitivity You can easily change the sensitivity level for Arlo Q cameras. ¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter https://my.arlo.com/#/login...
  • Page 39: Automatically Stop Recording When Motion Stops

    The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Q camera. A list of modes displays. 4. Tap or click Edit next to Armed. The Edit Rule page displays.
  • Page 40: Manage Alerts

    The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Q camera. A list of modes displays. 4. Tap or click Edit next to Armed or your custom mode.
  • Page 41: Set Up Geofencing

    5. Under If the following, specify the motion detection and audio detection settings. 6. Under Then do the following, specify the settings for Arlo Q to respond to motion or sound detection by recording video or taking a snapshot. The selections are Record video, Take snapshot, or Do nothing.
  • Page 42 Modes, Rules, and Smart Alerts 4. Tap Geofencing. The Arlo Would Like to Use your Location prompt displays. 5. Tap Allow. Geofencing works only if Arlo can locate your mobile device. The Location Address page displays your current address. 6. To change the address, tap the Address field, type the address for your location, and then tap Next.
  • Page 43: Geofencing With Multipe Mobile Devices

    Modes, Rules, and Smart Alerts Geofencing With Multipe Mobile Devices If you want multiple mobile devices to participate in your Arlo geofencing, ensure that the required conditions are met, and then follow the steps to enable or disable geofencing for the devices. Ensure that these conditions are met: •...
  • Page 44: Geofencing Accuracy

    Modes, Rules, and Smart Alerts Note: The device location displays as either In Zone or Out of Zone. 7. (Optional) To disable geofencing, tap the mobile device again. The check mark disappears when geofencing disabled. Set Up Geofencing For more information, see on page 41.
  • Page 45: Schedule Your Camera Rules

    The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Q camera. A list of available modes displays. 4. Tap or click Schedule 5. Tap or click Edit...
  • Page 46 The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the Arlo Q camera. A list of available modes displays. 4. Tap or click Schedule...
  • Page 47: Add A Mode

    The schedule is saved. Add a Mode You can add new modes to tell your Arlo Q camera what to do in certain situations. For example, you can set your Arlo Q camera to record videos when the motion sensor is activated and to alert you with an email message.
  • Page 48 Modes, Rules, and Smart Alerts The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the camera. 4. Tap or click Add a Mode. The New Mode page displays. 5. Enter a name for the mode and tap or click Next. The Trigger Device page displays.
  • Page 49: Motion Detection Activity Zones

    Your settings are saved. Motion Detection Activity Zones You can identify zones within the camera view where you want the Arlo Q camera to detect motion. These zones are called activity zones. You can also select which activity zone or zones detect motion.
  • Page 50 Motion is detected. The Motion Detection page displays. 6. Under Motion Detection Zones, tap or click the zone where you want the Arlo Q camera to detect motion. If you used a mobile device to specify the settings, your settings are saved.
  • Page 51: Settings

    6. Settings You can customize the Arlo Q settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off.
  • Page 52: Status Led

    7. If you are using a computer, click Save. Your settings are saved. Status LED The status LED on the Arlo Q lights in different colors. You can turn off the status LED. The Arlo Q status LED is color coded. Solid amber...
  • Page 53 Your settings are saved. Change the Video Resolution The default video resolution is 720P. You can change this setting to a higher or lower resolution. Decreasing the resolution of Arlo Q videos reduces the required WiFi bandwidth. ¾ To change the video resolution: 1.
  • Page 54: Audio Settings

    When night vision is enabled, the camera automatically turns on infrared (IR) LEDs to record in low light conditions. We recommend that you turn off night vision if the Arlo Q camera is facing reflective surfaces, such as windows. ¾ To turn night vision on and off: 1.
  • Page 55 Settings The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Tap or click the camera. The camera settings display. 4. If you are using the Arlo App on a mobile device, tap Audio Settings. The Audio Settings page displays.
  • Page 56: Change The Wifi Network

    5. Enter the WiFi network name and password. 6. Tap or click Continue. 7. Follow the prompts to connect your Arlo Q camera to the WiFi network. If you are using a mobile device, your settings are saved. 8. If you are using a computer, click Save.
  • Page 57: Restart The Camera

    Settings A list of cameras displays. 3. Tap or click the camera. The camera settings display. 4. Scroll down to the Version heading and view the firmware version, hardware version, and the serial number. Restart the Camera ¾ To restart the camera: 1.
  • Page 58 Settings 3. Tap or click the camera. The camera settings display. 4. Scroll down and tap or click Remove Device. The camera is removed from your account and its settings are deleted.
  • Page 59: Manage Your Subscription Plan

    7. Manage Your Subscription Plan Every Arlo Q camera includes free Basic service that offers basic features and functionality. When activating your camera, you select your service plan. Subscription Plans Upgrading to a paid service level gives you the ability to increase the uses of your camera to suit your specific needs.
  • Page 60: Arlo Connect

    Add Arlo Cameras to the Stringify App Stringify is compatible with Arlo Wire-Free, Arlo Pro Wire-Free, Arlo Q, and Arlo Q Plus cameras. Your camera must be in Armed mode or in a custom mode to detect motion or audio and report it to Stringify.
  • Page 61 Arlo Connect In advanced Stringify flows, you can use the same Arlo camera twice in the same flow. For example, if your Arlo front door camera detects motion, it’s after 5 p.m., and you’re away from home, you can tell Stringify to trigger a 20-second recording from your Arlo front door camera and a 40-second recording from your Arlo driveway camera.
  • Page 62: Use Smartthings With Arlo Cameras

    9. Use SmartThings With Arlo Cameras With Samsung SmartThings, you can integrate your Arlo cameras into the SmartThings app, so all your smart devices can work together. For example, if your Arlo camera detects motion, SmartThings tells your Aeon Labs Siren to trigger your alarm. Arlo camera feed integrated into the SmartThings app...
  • Page 63: Integrate Your Arlo Cameras With The Smartthings App

    Disarm Your Cameras When you integrate your Arlo Wire-Free cameras with SmartThings, a new SmartThings mode is created in the Arlo app. Because SmartThings manages your Arlo cameras, they must be in Disarmed mode before you can begin the integration setup. You cannot use Schedule mode or Geofencing mode at the same time as SmartThings mode.
  • Page 64: Adjust The Motion Sensitivity Level

    6. Tap Connect Now. 7. Tap Connect to Arlo. 8. Enter your Arlo login credentials 9. On the bottom of the page, accept the Privacy Policy. 10. Tap Done at the upper-right corner. 11. Tap Connect to Arlo Cameras and select the cameras that you want to sync with the SmartThings app.
  • Page 65: Adjust Push Notifications

    The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the camera. The Mode page displays. 4. If you are not sure what motion sensitivity level you have been using, tap or click Edit next to Armed mode.
  • Page 66: Continuous Video Recording

    10. Continuous Video Recording Continuous video recording, or CVR, is an optional feature available on Arlo Q cameras. CVR records all the action 24/7 so that you can rewind any camera to any minute of any day and catch anything that you missed. CVR captures everything in...
  • Page 67: Navigate Through The Timeline

    Continuous Video Recording Navigate Through the Timeline ¾ To navigate through the timeline: 1. Tap the Arlo icon on your mobile device. https://my.arlo.com/#/login If you are using a computer, enter in the address bar of a browser. The Devices page displays. 2.
  • Page 68: View The Timeline Calendar

    Continuous Video Recording View the Timeline Calendar As the camera records CVR content, it notes when motion or sound was detected during the continuous recording. For these indicators to display in the timeline, a mode configured with motion or sound triggers must be armed. Select a Mode For information about modes, see on page 35.
  • Page 69: Troubleshooting

    You receive Arlo alerts even if your device is sleeping. If you did all of the following and are still not getting Arlo Q alerts, contact Arlo Technologies support.
  • Page 70 The Devices page displays. 2. Tap or click the Mode button. A list of cameras displays. 3. Select the Arlo Q camera. A list of modes displays. 4. Tap or click the Edit icon next to Armed.
  • Page 71 Troubleshooting Check the Arlo App Settings on an Android Device ¾ To allow Arlo push notifications on Android devices: 1. Tap the Settings icon for your Android device. 2. Tap Application Manager > Arlo. The Arlo notification settings display. 3. Make sure that the Show Notifications setting is enabled. If You Said No to Push Notifications at Installation When you install the Arlo app for the first time, to receive alerts, you must select Allow when asked if you want Arlo to send you push notifications.

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