Maintenance & Troubleshooting - GE e-terrapowercom Installation Manual

8. Maintenance & Troubleshooting
The modem does not require specific maintenance routine task.
The modem shall be installed in an area with access restricted to due trained staff such as:
- a Medium Voltage substation building
- a cabinet mounted on a pole at a safe height. The cabinet shall provide a suitable environment for the
modem as per the specifications described in §1.
In case of a BPL network failure, a visual inspection can be performed on the modem.
WARNING: do not manipulate a modem found in suspicious conditions such as impacts, burn marks,
inappropriate mounting position, excessive moisture, dripping water. Shut down all AC and/or DC power
supplies and dismount the modem carefully. Do not relocate any modem until the suspicious conditions are
all cleared.
Power Status LED is off
BPL Sync LED is off
BPL Sync LED keeps on blinking
WARNING: if the problem persists, do not try to repair the modem yourself. Send it to a local GE representative
for laboratory inspection.
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Check the modem main (and secondary) power sources.
Check power sources can deliver the appropriate voltage and current.
Check BPL signal cable(s) and connector(s) are properly mounted, the
couplers are still in place and both filter and splitter switches are in the
right position.
If the problem persists, perform the same inspection on the
neighboring modems it is supposed to be synchronized with. Refer to
network design to define the order of inspection.
Check BPL signal cable(s) and connector(s) are properly mounted, the
couplers are still in place and the splitter switch is in the right position.
Check the configuration of the modem and its neighbors is valid,
especially regarding authentication.
25 e-terrapowercom v2 Installation Manual