Tunstall ComStation BUS-C User Manual
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Tunstall ComStation BUS-C User Manual

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BUS-C
ComStation
Order no. 77 0605 50
User Guide

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Summary of Contents for Tunstall ComStation BUS-C

  • Page 1 BUS-C ComStation Order no. 77 0605 50 User Guide...
  • Page 2 All rights to this documentation are reserved, in particular copyright and distribution rights. No part of this documentation may be reproduced in any form or processed, copied or distributed using electronic systems without the prior written consent by Tunstall GmbH. We reserve the right for implementing technical changes.

  • Page 3: Table Of Contents

    1. Table of Contents Table of Contents........For safety .
  • Page 4 1. Table of Contents Changing default settings......11.1 Changing default volume settings ..... . . 11.2 Changing default privacy setting .

  • Page 5: For Safety

    2. For safety 2.1 General safety instructions WARNING! Please follow the safety instructions below for the safety of staff and patients: BUS-C  Before the ComStation can be used, it has to be put into operation by a technician. Please refer to page 61. ...

  • Page 6: If A Fault Is Displayed

    2. For safety 2.2 If a fault is displayed... FAULT! If the symbol for faults appears in the title bar, you must deal with it immediately. There is a fault in the nurse call system. This means that perhaps you can no longer be called from every room.

  • Page 7: If „No Connection" Is Displayed

    2. For safety NOTE! For the meaning of location name and participant num- ber please the technician should refer to the online help for the „SystemOrganizer“ configuration software.  Inform a responsible technician about the fault. S/he will then deal with correcting the fault.

  • Page 8: Osynet-Safetycontroller Active

    2. For safety  Ensure that the patients are still given the best possible care. Look out for the display of the room lamps. 2.4 „OSYnet-SafetyController Active“ If „OSYnet-SafetyController Active“ is displayed in the title bar, your BUS-C ComStation is running in an emergency mode. The nurse call system is not fully operational.
  • Page 9 2. For safety You can also determine the category of a call by listening: Call category Sound sequence Call 1 second sound / 10 seconds pause Emergency call 1 second sound / 1 second pause Alarm 0.3 seconds sound / 0.3 seconds pause Answer the call This is how you handle a call ...
  • Page 10 2. For safety  The speech connection to the call location is established. The window looks as follows: Close the speech Cancel the call connection  To speak to the caller, use the handset or the hands-free facility.  For closing the speech connection without cancelling the call press the select button with the double arrow symbol.

  • Page 11: Necessary Basic Knowledge

    3. Necessary basic knowledge 3.1 Flamenco or Flamenco nurse call system Flamenco and Flamenco systems are nurse call systems for hospitals and similar establishments. If a patient needs help, he/she presses the call button on his/her call device BUS-C (patient handset). This call will be displayed on the ComStation in the BUS-C ward nurse station and answered.
  • Page 12 3. Necessary basic knowledge Sample ward 24V= 00 8811 17, 08/18 (Rev. 6.0)
  • Page 13 3. Necessary basic knowledge Icons used for the sample ward drawing Room lamp Patient handset Corridor display ComTerminal Various call switches BUS-C ComStation Cancel switch/WC What else you should know Announcements Aside from call handling, announcements can be made from the ComStation- BUS-C ;...
  • Page 14 3. Necessary basic knowledge It is also possible to manually activate the privacy function, although staff are logged as present in the room. Exception for children's rooms: In the Flamenco nurse call system it is possi- ble that rooms are set as children's rooms. In these rooms, the privacy func- tion is always OFF.

  • Page 15: The Comstation Bus-C

    3. Necessary basic knowledge BUS-C 3.2 The ComStation BUS-C The ComStation is a console for the ward nurse station. One ward is BUS-C managed by the ComStation In the following cases, the managed area is not the same as the ward: ...
  • Page 16 3. Necessary basic knowledge The buttons Select buttons: for selection of the associated list field. Menu buttons: for selection of the relevant menu option. Automatic button: for automatic selection of the most urgent call. Thereby the cur- rent window is closed. Navigation buttons: to scroll through lists, if a scroll bar is displayed.
  • Page 17 3. Necessary basic knowledge The main window [1] Call list: Calls from connected rooms are shown. Fresh calls are flashing. Calls can be selected with the select button next to the item on the list. [2] Staff list: The staff presence messages for the connected rooms are listed in time order, oldest message from the top.
  • Page 18 3. Necessary basic knowledge Shift operation: A shift is active, refer to page 49 onwards. [4] Menu: You can select menu options with the menu buttons. [5] Scroll bar: A scroll bar is displayed, if the list is too long to be viewed completely.

  • Page 19: Log On / Log Off

    4. Log on / Log off BUS-C Before you start working on the ComStation , you must log on. When BUS-C you leave the ComStation , you must log off. 00 8811 17, 08/18 (Rev. 6.0)

  • Page 20: Log On

    4. Log on / Log off 4.1 Log on BUS-C The ComStation is always turned on. Before you log on, you will see the following window in the display:  Press „Log On“. BUS-C  You are logged on. The main window of the ComStation appears.

  • Page 21: Log Off

    4. Log on / Log off 4.2 Log off BUS-C Each time you leave the ComStation , you should log off. Calls for your BUS-C ComStation will then be transferred to another console or will be for- warded to the ward. BUS-C If you have not logged off when you have left the ComStation , the calls...
  • Page 22 4. Log on / Log off  The following window appears: 2. Press the button on the left or on the right of „Off“.  You are logged out. The window to log-on appears again (see page 18). The green section of the room lamp goes out to show that the ComSta- BUS-C tion is not in use.

  • Page 23: Speech Connections

    5. Speech connections You can establish speech connections to rooms on your ward from your BUS-C ComStation . For example, you speak to patients who have called, or with medical staff, to organize help. You will learn how to establish speech connections in various situations in the following sections.

  • Page 24: Status Of The Speech Connection

    5. Speech connections 5.1 Status of the speech connection The status of the speech connection is shown in the window using the follow- ing symbols: Status of the privacy in the room: Privacy: In the room, the privacy function is switched on. You can speak to the room but not listen to what is said in the room (see page 11).

  • Page 25: Handling Calls

    6. Handling calls BUS-C The following will explain how calls are shown on the ComStation . You will learn the sequence of call handling. Finally, it will be explained how you handle calls at your work place. 00 8811 17, 08/18 (Rev. 6.0)

  • Page 26: Call Display

    6. Handling calls 6.1 Call display Call types and categories We differentiate various call types. It is important that you know these types of calls as they will give you a hint towards the kind of assistance the patient requires. The call types are divided into three categories: Calls, emergency calls and alarms.
  • Page 27 6. Handling calls NOTE! Your system administrator can amend the terms for the call types (SystemOrganizer) to customize them. For this rea- BUS-C son the terms on your ComStation may differ from the terms above. NOTE on the call type “Diagnostic call” The transmission of alarm conditions of medical electrical equipment (e.g.
  • Page 28 6. Handling calls How calls are displayed Calls from connected rooms are shown on the left side of the main window in the call list - with the room number. Call list The flash sequence of the fresh call indicates the call category: Call category Flash sequence Call...
  • Page 29 6. Handling calls You can also determine the category of a call by listening: Call category Sound sequence Call 1 second sound / 10 seconds pause Emergency call 1 second sound / 1 second pause Alarm 0.3 seconds sound / 0.3 seconds pause The more urgent the call, the faster the sequence of the sounds.
  • Page 30 6. Handling calls You will learn the type of call when you establish a speech connection to the room and the speech connection window appears: Call location Green: Yellow: Staff 1 in the room Staff 2 in the room Green/yellow: Light red or blue background: Staff 1 and staff 2 in the room No staff in the room...

  • Page 31: Basic Procedure For Call Handling

    6. Handling calls 6.2 Basic procedure for call handling Call handling always follows the same pattern. You will see this pattern here. Then, we will explain how you carry this out in practice. BUS-C On your ComStation , one or several calls are shown in the call list. You will handle these calls one after the other.

  • Page 32: This Is How You Handle A Call

    6. Handling calls 6.3 This is how you handle a call Answer the call Calls are displayed in the call list. Fresh calls are flashing. The most urgent call is at the top of the call list. You hear the calling tone for the most urgent call.
  • Page 33 6. Handling calls  The speech connection window for the call appears. The speech connec- tion is established: Speak to the caller  To speak to the caller, use the handset or the hands-free facility.  If you want to increase the volume when listening, press „Volume +“. If you want to decrease the volume when listening, press „Volume -“.
  • Page 34 6. Handling calls  From the staff list, select the appropriate staff of which you press the rel- evant select button.  The speech connection window with staff appears. The speech connec- tion is established: 00 8811 17, 08/18 (Rev. 6.0)
  • Page 35 6. Handling calls  To speak to the staff, use the handset or the hands-free facility.  If you want to increase the volume when listening, press „Volume +“. If you want to decrease the volume when listening, press „Volume -“. ...
  • Page 36 6. Handling calls  Press „Cancel“.  The call display disappears. The call is cancelled. 00 8811 17, 08/18 (Rev. 6.0)

  • Page 37: Announcements

    7. Announcements You can make the following announcements: Staff To all rooms of your ward in which staff are present. To all rooms of your ward in which staff from group 1 are Staff 1 present. To all rooms of your ward in which staff from group 2 are Staff 2 present.
  • Page 38 7. Announcements  The announcement window appears. The speech connection is estab- lished. 3. Make your announcement into the microphone or the handset. 4. When you have finished your announcement, press „Back“.  The announcement is finished. 00 8811 17, 08/18 (Rev. 6.0)

  • Page 39: Call

    8. Call The "Call" function offers you the following options:  You can call rooms in your ward.  You can call the other ComStations in your ward.  You can call the ManagementCenter (if there is one). You can also be called from other ComStations in your ward and the Man- agementCenter (if there is one).

  • Page 40: Calling A Room In Your Ward

    8. Call 8.1 Calling a room in your ward This is how you call: 1. Press „Call“ in the menu of the main window.  All possible call destinations are listed. e.g. 2. Press the select button of the desired call destination. ...
  • Page 41 8. Call 3. Use the handset or the hands-free facility. If Privacy is displayed in the window, it is not possible for you to hear an answer. If you want to receive an answer, ask the patient to press a call button. This will deactivate the privacy function and you will be able to hear the patient.

  • Page 42: Calling Another Comstation In Your Ward

    8. Call 8.2 Calling another ComStation in your ward This is how you call: 1. Press „Call“ in the menu of the main window.  All possible call destinations are listed. 2. Press the select button of the desired call destination. Note: The destina- tion is not necessarily labelled "ComStation".
  • Page 43 8. Call  The speech connection window appears. The speech connection is es- tablished. 3. Use the handset or the hands-free facility. If Privacy is displayed in the window, it is not possible for you to hear an answer. If you want to receive an answer, ask the staff at the ComStation to deactivate the privacy.

  • Page 44: Calling The Managementcenter

    8. Call 8.3 Calling the ManagementCenter This is how you call the ManagementCenter: 1. Press „Call“ in the menu of the main window.  All possible call destinations are listed. 2. Press the select button next to "ManagementCenter".  At the ManagementCenter your call will not be answered directly. Your request will simply be signalled as so-call organisational call on the Man- agementCenter.
  • Page 45 8. Call  As soon as the ManagementCenter staff has the time, s/he will establish a speech connection and speak to you. The display shows: 3. Talk to the staff and communicate your request. 4. If you do not want to be heard temporarily, you can switch on the privacy function by pressing "Privacy".
  • Page 46 8. Call  The privacy function is activated. ManagementCenter staff can't hear what you're saying. The symbol for "Privacy" is displayed: 5. To switch off the privacy function, press „Privacy“ again. BUS-C NOTE! You can configure the ComStation so that the pri- vacy is initially activated when a speech connection is estab- lished to you from the ManagementCenter (see page 62).

  • Page 47: Receiving A Call

    8. Call 8.4 Receiving a call You can be called from other ComStations in your ward and from the Man- agementCenter by the staff there establishing a speech connection to you.  If staff at another ComStation or at the ManagementCenter establishes a speech connection to you, the following window appears: 1.
  • Page 48 8. Call 3. To switch off the privacy function, press „Privacy“ again. BUS-C NOTE! You can configure the ComStation so that the pri- vacy is initially activated when a speech connection is estab- lished to you (see page 62). The staff on the other end will not be able to hear you until you have pressed the "Privacy"...

  • Page 49: Ward Coupling

    9. Ward coupling Usually, you look after only those rooms in your ward with your ComStation- BUS-C . If necessary, for example when there are few staff, several wards can be coupled.  All calls and staff registrations in the coupled area are displayed on all BUS-C ComStation units in the area.
  • Page 50 9. Ward coupling  The ward couplings are displayed. Active ward couplings are marked in orange; they are activated by you or by another call handling console. Inactive ward couplings are not marked in or- ange. You can activate or deactivate ward couplings: ...

  • Page 51: Activating A Shift

    10. Activating a shift You only need to read this section, if shifts are assigned to your ward. Ask your system administrator. To support zone nursing Tunstall has developed the concept of zones and shifts: Zone A zone is a part of a ward within which calls are forwarded. Calls which are triggered within the zone are not forwarded to rooms in the ward which lie outside the zone.
  • Page 52 10. Activating a shift BUS-C Example with one ComStation on the ward: Shift 1 Zone 1 Shift 2 Zone 1 Zone 2 Zone 3 Shift 3 Zone 1 Zone 2 00 8811 17, 08/18 (Rev. 6.0)
  • Page 53 10. Activating a shift BUS-C Example with several ComStation units on the ward Shift 1 Zone 1 Shift 2 Zone 1 Zone 2 Ask your system administrator how the shifts are assigned on your ward. 00 8811 17, 08/18 (Rev. 6.0)

  • Page 54: Activating A Shift

    10. Activating a shift 10.1 Activating a shift This is how you activate a shift: 1. Press „Program“ > „Shift“.  The shifts which can be activated for your ward are displayed: If a shift is active, it is marked in orange. 2.
  • Page 55 10. Activating a shift  The symbol for shift operation is displayed in the title bar. The operation is completed. = Symbol for shift operation. NOTE! Ward coupling (see page 47 onwards). disables shifts. That means, an active shift will be deactivated, if ward coupling is activated.
  • Page 56 10. Activating a shift 00 8811 17, 08/18 (Rev. 6.0)

  • Page 57: Changing Default Settings

    11. Changing default settings BUS-C You can change the following default settings of the ComStation  Default volume settings  Default privacy setting 00 8811 17, 08/18 (Rev. 6.0)

  • Page 58: Changing Default Volume Settings

    11. Changing default settings 11.1 Changing default volume settings You can change the following volume settings:  Volume of the loudspeaker  Volume of the handset  Volume of the system sounds (e.g. call tone volume) This is how you proceed: 1.
  • Page 59 11. Changing default settings  To return to the main window press the button: (If you want to return to the previous menu level, press the button:  The operation is completed. 00 8811 17, 08/18 (Rev. 6.0)

  • Page 60: Changing Default Privacy Setting

    11. Changing default settings 11.2 Changing default privacy setting From other consoles, a speech connection can be established to your Com- BUS-C Station to talk to you, see chapter 8.4 "Receiving a call" on page 45 and chapter 8.3 "Calling the ManagementCenter" on page 42. BUS-C With the factory setting of the ComStation you can be heard directly by...
  • Page 61 11. Changing default settings  To return to the main window press the button: (If you want to return to the previous menu level, press the button:  The operation is completed. While the default setting for the privacy is „On“, the following symbol is shown in the title bar of the display: = Symbol for „Privacy active for calls from other consoles.“...
  • Page 62 11. Changing default settings 00 8811 17, 08/18 (Rev. 6.0)

  • Page 63: Put The Comstation Bus-C Into Operation

    5. Press „System“ > „Config“ > „Adjust Address“.  You are prompted to enter the configuration password. 6. Enter the configuration password, which you obtained from Tunstall GmbH, by pressing the select buttons corresponding to the figures. 00 8811 17, 08/18 (Rev. 6.0)
  • Page 64 BUS-C 12. Put the ComStation into operation  The window for adjusting the address appears: 7. To decrease the value press the left button. To increase the value use the right button. 8. If the correct address is displayed, press the select button on the left or on the right of the phrase „Adjust Address“.

  • Page 65: Menu Structure

    Log Off System Adjust Volume Loudspeaker Handset System Sounds Privacy Config Adjust Address Config. Password Reinitialize Service Service Password For Tunstall only Info ComStation Info Fault Program Shift Ward Coupling Announcement Staff Staff 1 Staff 2 Ward Call Room ...
  • Page 66 BUS-C 12. Put the ComStation into operation 00 8811 17, 08/18 (Rev. 6.0)

  • Page 67: Cleaning And Disinfection

    13. Cleaning and disinfection Important notices Do not use harsh or abrasive cleaning material or scouring cream. Non residue-free cleaning fluids collect in the spaces of the housing. When cleaning or disinfecting, do not touch any electrical contacts. BUS-C The ComStation is not water-proof.
  • Page 68 13. Cleaning and disinfection resistant against lye solutions, concentrated acids, chlorinated hydrocar- bons, aromatic hydrocarbons and methanol. The buttons are designed as robust membrane keys. The front is a polyester film with polyurethane. Cleaning can be effected with any cleaning medium which is also suitable for ABS material.
  • Page 72 Documents for download on the Internet: Deutsch: BUS-C ComStation Gebrauchsanweisung http://www.tunstall.de/artikelnummer/00880117 English: BUS-C ComStation User Guide http://www.tunstall.de/artikelnummer/00881117 Français : BUS-C ComStation Instructions de service http://www.tunstall.de/artikelnummer/00883117 Tunstall GmbH Orkotten 66 48291 Telgte Germany t: +49 (0) 25 04/7 01-0 e: info@tunstall.de w: tunstall.de...

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