Denon AH-C820W Owner's Manual

Wireless neckband headphone
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Contents
Preparation
Connections
Operation
Troubleshooting
Appendix
AH-C820W
Wireless Neckband Headphone
Owner's Manual
1

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Table of Contents
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Summary of Contents for Denon AH-C820W

  • Page 1 Contents Preparation Connections Operation Troubleshooting Appendix AH-C820W Wireless Neckband Headphone Owner’s Manual...
  • Page 2: Table Of Contents

    Contents Contents Preparation Connections Operation Troubleshooting Appendix Preparation Operation Unpacking Listening to music Features Listening to music using a Bluetooth device Wireless Listening to music on a computer via USB Sound quality Conducting phone calls Comfort Making a call Features and functions Answering an incoming call Charging / Battery status Ending a call...
  • Page 3 Contents Preparation Connections Operation Troubleshooting Appendix Troubleshooting Troubleshooting Power does not turn on The device cannot be charged No sound comes out Sound is distorted, noisy, or cuts in and out Cannot play media using Bluetooth Cannot make a phone call Appendix Precautions for Use Disposal of these headphones...
  • Page 4: Unpacking

    Contents Preparation Preparation Connections Operation Troubleshooting Appendix Thank you for purchasing this product. To ensure proper operation, please read this Owner’s Manual carefully before using the product. Unpacking Check that all of these are present before using this device. Quick Start Guide Safety Instructions USB cable Ear tips...
  • Page 5: Features

    Contents Preparation Connections Operation Troubleshooting Appendix Features Wireless Comfort You can enjoy listening to music wirelessly by connecting these A neckband format is used, with parts such as the battery and headphones to your Bluetooth device. Playback operations and control buttons located on the ends of the neckband. The volume adjustment can be performed for the paired audio device earphones are designed not to come out easily, enabling use for using the headphones.
  • Page 6: Features And Functions

    Contents Preparation Connections Operation Troubleshooting Appendix Features and functions C Ear tips The Comply foam ear tips are attached at the time of purchase. Replace them with any of the accessory ear tips to match your preference. (v p. 25) D Bluetooth LED E Power button (X) Indicates the remaining battery power.
  • Page 7: Charging / Battery Status

    Contents Preparation Connections Operation Troubleshooting Appendix Charging / Battery status The charging status can be checked from the charging LED on Connect the headphones to a computer or USB AC adapter (sold headphones. separately) using the supplied dedicated USB cable to charge the battery. Charging status Color of charging LED Charging...
  • Page 8 Contents Preparation Connections Operation Troubleshooting Appendix o Checking the remaining battery power The remaining power of the rechargeable battery can be checked from 0 When using the headphones for the first time after purchase or when the the number of alert sounds or audio guidance. It can also be checked remaining power of the rechargeable battery is low, charge the battery.
  • Page 9 Contents Preparation Connections Operation Troubleshooting Appendix 0 When the remaining power of the rechargeable battery is running low, the charging LED flashes at approximately 3-second intervals together with an alert sound. 0 You can also check the remaining power of the rechargeable battery on an iPhone. (*) z The remaining power of the rechargeable battery can be displayed as a percentage (%) on an iPhone, but this number is an approximate value.
  • Page 10: Wearing

    Contents Preparation Connections Operation Troubleshooting Appendix Wearing o When you are not using the headphones The housing and neckband of the headphones contain magnets. When you are not using the headphones, you can join the left and right earphones together as shown in the figure below, reducing the hassle caused by dangling cables.
  • Page 11: Switching Audio Guidance

    Contents Preparation Connections Operation Troubleshooting Appendix Switching Audio Guidance You will be notified when an operation has been correctly completed via the audio guidance or an alert sound. You can switch to audio guidance in your preferred language or use only an alert sound for guidance. Connect the headphones and Bluetooth device using Release the buttons when the options have switched to Bluetooth.
  • Page 12 Contents Preparation Connections Operation Troubleshooting Appendix o Adjusting the audio guidance volume The audio guidance volume can be adjusted between 3 levels. Press and hold the volume “+” button and volume “-” button together for approximately 2 seconds. An alert sound is heard and the audio guidance volume changes in the following order.
  • Page 13 Contents Preparation Connections Operation Troubleshooting Appendix Turning the vibration function on and off The vibration function makes the neckband vibrate as an alert when some operations are performed correctly. The vibration function can be turned on or off according to your preference. Connect the headphones and Bluetooth device using Headphones operation/status Vibration pattern...
  • Page 14: Bluetooth Operation

    Contents Preparation Connections Connections Operation Troubleshooting Appendix Bluetooth operation You can enjoy listening to music wirelessly by connecting the headphones to your Bluetooth device. Pairing Connecting There are two methods for connecting with Bluetooth devices: Pairing (registration) is an operation that is required in order to connect a Bluetooth device to the headphones.
  • Page 15: Connecting To The Headphones For The First Time

    Contents Preparation Connections Operation Troubleshooting Appendix 1: Connecting to the headphones for Press and hold the X button for approximately 4 the first time seconds while the headphones are powered off. The Bluetooth LED lights and then blinks in approximately 1-second Check that the headphones are not connected to any Bluetooth device intervals as the headphones enter pairing mode.
  • Page 16 Operation Troubleshooting Appendix Select “DENON AH-C820W” from the list of devices displayed on the screen of your Bluetooth device. 0 If the power is on, press and hold the X button for approximately 4 seconds to turn the power off before pairing.
  • Page 17: Reconnecting Paired Devices

    Bluetooth connection is established. (v p. 13) 2sec. 0 If the Bluetooth connection is not made automatically, select “DENON AH- C820W” from the list of devices displayed on the screen of your Bluetooth device.
  • Page 18: Connecting To A Computer Via Usb

    Contents Preparation Connections Operation Troubleshooting Appendix Connecting to a computer via USB Playing back music on the Bluetooth device. Music played back on the connected Bluetooth device is output from Audio data on a computer can be played through the headphones by the headphones.
  • Page 19: Listening To Music

    Contents Preparation Connections Operation Operation Troubleshooting Appendix Listening to music Select track Listening to music using a Bluetooth Next track: Press the 1 3 button twice. device First check that the headphones and Bluetooth device are connected via Bluetooth. (v p. 14) Playback operations can be performed from both the Bluetooth device and headphones.
  • Page 20: Listening To Music On A Computer Via Usb

    This displays the Sound menu screen. In the “Playback” tab, make sure that “Default Device” is checked for “AH-C820W”. If it is checked for another device, select “AH-C820W” and click “Set Default”. Play the music in the player software on your computer.
  • Page 21 It may not be possible to use the buttons of the headphones to control the sound output” is checked. playback with some computers or player software. If it is checked for another device, secondary click “AH-C820W” and select “Use this device for sound output”. Play the music in the player software on your computer.
  • Page 22: Conducting Phone Calls

    Contents Preparation Connections Operation Troubleshooting Appendix Conducting phone calls Calls can be made while you are wearing the headphones. You can hear Making a call the caller’s voice through the headphones, and your voice is picked up by the built-in microphone in the headphones. The Bluetooth compatible Dial the number with the mobile phone connected via Bluetooth.
  • Page 23: Using The Call Waiting Function

    Contents Preparation Connections Operation Troubleshooting Appendix Using the call waiting function Ignoring an incoming call If you receive a call while another call is already in progress, you can place Press and hold the 1 3 button for approximately 2 seconds when an the current call (call A) on hold and switch to the new call (call B).
  • Page 24: Other Operations

    Contents Preparation Connections Operation Troubleshooting Appendix Turning the power off Other operations Incoming call Press and hold the X button for approximately 4 Answer Press the 1 3 button once detected seconds. In standby mode/ Press and hold the 1 3 The Bluetooth LED turns off and the power is turned off.
  • Page 25: Information

    Contents Preparation Connections Operation Troubleshooting Appendix Information Replacing the ear tips Attaching Align the nozzle with the ear tip attachment part and push it all the way in using a small amount of force. Removing Hold the ear tip and pull while tilting it.
  • Page 26: Audio Playback And Phone Calls On A Bluetooth Device

    Contents Preparation Connections Operation Troubleshooting Appendix Audio Playback and Phone Calls on a Deleting pairing information Bluetooth Device Delete pairing information if you have made a mistake entering pairing information or when re-pairing a device. These headphones are compatible with SCMS-T content security standards.
  • Page 27: Troubleshooting

    If the issue is not covered here, there may be a malfunction. Contact the store where you purchased the headphones. If the staff at the store where you purchased the headphones also do not know how to resolve the issue, contact the Denon Customer Service Center or your nearest Repairs Center.
  • Page 28: No Sound Comes Out

    Contents Preparation Connections Operation Troubleshooting Appendix No sound comes out No sound comes out. Check that the headphones and the connected device are powered on. Adjust the volume of the headphones and the connected device to a suitable level. (v p. 20) Pair the headphones with the Bluetooth device.
  • Page 29: Cannot Play Media Using Bluetooth

    Contents Preparation Connections Operation Troubleshooting Appendix Cannot play media using Bluetooth Cannot connect using Bluetooth. Check that the power of the Bluetooth device is on and the Bluetooth function is enabled. Check whether the Bluetooth device is in sleep status. Bring the headphones and the Bluetooth device closer together.
  • Page 30: Cannot Make A Phone Call

    Contents Preparation Connections Operation Troubleshooting Appendix Cannot make a phone call Cannot make a phone call. Some smartphones and phone apps do not support hands-free calls. Cannot hear the caller’s voice. If the call came while you were listening to music with the headphones, press the 1 3 button to switch to call mode. (v p. 22) Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.
  • Page 31: Precautions For Use

    Contents Preparation Connections Operation Troubleshooting Appendix Appendix Precautions for Use Be sure to read the Owner’s Manual of the device that you want to connect. Check the volume settings when using the headphones on public transport or in public places and make sure you do not disturb people around you. These headphones are not guaranteed to work with all combinations of Bluetooth devices/mobile phones.
  • Page 32: Disposal Of These Headphones

    Appendix Disposal of these headphones Trademark information The rechargeable battery built into these headphones can be recycled. Contact the Denon Customer Service Center for details on disposing of these headphones. The Bluetooth ® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc.
  • Page 33: Specifications

    Contents Preparation Connections Operation Troubleshooting Appendix Specifications o Headphone section Type: Dynamic type Drive units: φ11.5 mm x 2 Playback frequency: 4 – 22,000 Hz Maximum output acoustic pressure level: 100 dBA o Bluetooth section Compatible standards: Bluetooth Ver. 5.0 Transmission power class: Class1 Compatible profiles:...
  • Page 34 Contents Preparation Connections Operation Troubleshooting Appendix o USB audio component Supported format: PCM 16-bit / Sampling frequencies: 48, 44.1, 32 kHz Supported device class: Audio device class ver.1.0, HID class ver.1.11 o General Operating temperature range: 5 ℃ - 40 ℃ Power supply: DC 3.7 V (internal lithium polymer rechargeable battery) Weight:...
  • Page 35 3520 10650 00ADA Copyright © 2018 D&M Holdings Inc. All Rights Reserved.

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