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XONTEL XT-16W User Manual

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Summary of Contents for XONTEL XT-16W

  • Page 1 XT-16W User Manual...
  • Page 2 About This Manual Thank you for choosing XonTel products. In this manual, we provides all functions and configuration you want to know about XonTel XT-16W Wi-Fi phone.

  • Page 3: Table Of Contents

    Assembling the phone......................6 Phone startup.........................7 LED Instructions........................7 Phone interface configuration....................8 Phone status..............................8 Connect XT-16W to a wireless network (WiFi) ....................10 Configure SIP account on the phone ......................12 Basic call features ............................Placing a call..............................15 Direct IP call..............................15 Answering a call..............................15 Rejecting a call ...............................15...
  • Page 4 Phone media settings............................Update the phone firmware..........................Reset the phone to the factory default......................54 Web configuration............................56 Web login................................. Status................................SIP line account configuration .........................58 Phone settings..............................61 A. Time and date settings........................B. Preference settings ..........................62 C. Feature settings ...........................63 D.

  • Page 5: Introduction

    Introduction XonTel XT-16W is a HD voice quality, durability, broad telephony and WLAN interoperability, XT-16W WiFi phone deliver a superior user experience with Voice Quality Optimization. XonTel XT-16W delivers high-quality, secure communications to meet the needs of mobile workers in industries such as Healthcare, Retail, Manufacturing and Hospitality - empowering them to stay connected and work more efficiently throughout their workplaces.

  • Page 6: Assembling The Phone

    The following items are included in your package. If you find anything missing, contact your system administrator. Note: We recommend that you use the accessories provided or approved by XonTel. The use of unapproved third-party accessories may result in reduced performance.

  • Page 7: Phone Startup

    Connect the Power Note: The IP phone should be used with XonTel original power adapter (5V/1000mA) only. The use of the third-party power adapter may cause the damage to the phone. Phone Startup After you insert the battery, Hold to startup the phone automatically begins the initialization process.

  • Page 8: Phone Interface Configuration

    From the phone status you can check SIP accounts registration status, network status, product model, application version and firmware version. To check XonTel XT-16W phone status do the following: Press the Menu soft key when the phone is idle. 2. From the menu select “ About “.
  • Page 9 3. Then you can start checking your phone status.

  • Page 10: Connect Xt-16W To A Wireless Network (Wifi)

    Connect XT-16W to a wireless network (WiFi) To connect XT-16W phone to a specific wireless network you have to do the following: 1. Press the Menu soft key when the phone is idle. 2. From the phone menu select “ WLAN “.
  • Page 11 3. Select the WiFi of the wireless network that the phone will connect to and enter the WiFi password then press Select soft key to connect. Note: If you didn’t find the wireless network that you are looking for, press key to scan again.

  • Page 12: Configure Sip Account On The Phone

    Configure SIP account on the phone You can register 2 SIP accounts at the same time in XonTel XT-16W WiFi phone. To configure SIP account please do the following: 1. Press the Menu soft key when the phone is idle.
  • Page 13 3. From advanced settings select Account. 4. Choose the SIP account that you want to configure, enable account registration and configure the parameters of the account. Where:  Account: Select the account that you want to configure (SIP1 or SIP2). ...
  • Page 14 Note: If different port for registration is used (not 5060) the proxy server address must be like this: Domain:port number (for example 192.168.1.200:6321) 5. Apply the configuration by pressing key. Register status icons on the LCD screen: Registered Register Failed...

  • Page 15: Basic Call Features

    Note: If two accounts is registered on the XonTel XT-16W press right arrow key to switch to account SIP2, if you want to switch again to account SIP1 press right arrow key again. Basic call features Placing a Call Enter the number in idle, and then press the key.

  • Page 16: Redial

    Redial 1. Press the key when the phone is idle to enter the phone calls list. 2. Select the desired entry then press key.

  • Page 17: Volume Adjustment

    Volume Adjustment  … Press . d uring a call to adjust the receiver volume of the handset / speaker phone / headset / BT.  … . Press w hen the phone is idle or ringing to adjust the ringer volume.

  • Page 18: Silent Ring Mode

    Silent ring mode Press key when the phone is idle to active the silent ring mode on the phone.  To deactivate silent ring mode on the phone press key again.

  • Page 19: Call Mute And Un-Mute

    Call mute and un-mute During a call press key to mute the microphone. To un-mute the call press key again.

  • Page 20: Call Hold And Resume

    Call Hold and Resume To place a call on hold During an active call press Option soft key to expand the submenu options and select Hold feature. To resume the call: During an active call when a call is in hold press Option soft key to expand the submenu options and select Resume feature.

  • Page 21: Call Transfer

    Call Transfer You can transfer a call by using the following ways: A. Blind Transfer 1. Press Option soft key to expand the submenu options and select Transfer feature during an active call, the call placed on hold. Enter the number that you want to transfer the call to then press Transfer soft key.
  • Page 22 B. Semi-Attend Transfer Press Option soft key to expand the submenu options and select Transfer feature during an active call. The call placed on hold. Enter the number you want to transfer the call to and press key. Press Transfer soft key when you hear the ring-back tone.
  • Page 23 C. Attended Transfer 1. Press Option soft key to expand the submenu options and select Transfer feature during an active call. 2. Enter the number you want to transfer the call to and press key. 3. Press Transfer soft key when the second party answers the call.

  • Page 24: Call Conference

    Call Conference 1. Press Option soft key to expand the submenu options and select Conference feature during an active call. The call placed on hold. 2. Enter the number of the second party and press key. 3. Press Conference soft key to when the second party answers. All parties are now joined in the conference.

  • Page 25: Call Forward

    Call Forward 1. Press the Menu soft key when the phone is idle . 2. From the menu select Features.
  • Page 26 3. Then from Call Forward set the forward type that you want to apply. Always --- Incoming calls are forwarded unconditionally. Busy --- Incoming calls are forwarded when the phone is busy. No Answer --- Incoming calls are forwarded if not answered after a period of time.

  • Page 27: Speed Dial

    Speed Dial To configure a speed dial key: 1. Press the Menu soft key when the phone is idle. 2. From the menu select Directory.
  • Page 28 3. From the Directory menu select Speed Dials. 4. In the Speed Dials menu enter the numbers for the corresponding numeric keys. 5. Press key to save the changes. To use the speed dial key: When the phone is idle, hold the numeric key to dial out the number that you set in the Speed Dials menu.

  • Page 29: Contact Directory

    Contact Directory To add a contact: 1. Press the Menu soft key when the phone is idle. 2. From the menu select Directory.
  • Page 30 3. From the Directory menu select Local Directory 4. Press Option soft key to expand the submenu options and select Add feature to add contact. 5. Enter a unique contact name in the Name field, and enter the phone number in the proper field. 6.
  • Page 31 To edit a contact: 1. In Local Directory menu select the desired entry, press Option soft key then select Edit. 2. Edit the contact information. 3. Press key to save the changes.
  • Page 32 To delete a contact: 1. In Local Directory menu select the desired entry, press Option soft key then select Delete. key when the LCD screen prompts: “Delete Current Contacts?” 2. Press...

  • Page 33: Contact Group Management

    Contact Group Management To add new contact group: 1. Press the Menu soft key when the phone is idle. 2. From the menu select Directory.
  • Page 34 3. From the Directory menu select Group Management 4. Press Option soft key to expand the submenu options and select Add feature to add contact. 5. Enter a unique group name in the Name field, and select the phone ringtone for this group. 6.
  • Page 35 7. Add new contact and set the group in the contact details To edit a group: 1. In Group Management menu select the desired entry, press the Option soft key then select Edit. 2. Edit the group information. 3. Press key to save the changes.
  • Page 36 To delete a group: 1. In Group Management menu select the desired entry, press the Option soft key then select Delete. 2. Select the group that you want to delete then press key.

  • Page 37: Messages And Voicemails

    Messages and Voicemails A. Text messages To send messages from the phone: 1. Press the Menu soft key when the phone is idle. 2. From the menu select Message.
  • Page 38 3. From Message menu select New Message. 4. Select the phone SIP account (SIP1 or SIP2) and set the number that you want to send the message. 5. Start typing the text message and press key to send the message.
  • Page 39 To check the Inbox, Outbox and Draft of the phone messages: 1. Press the Menu soft key when the phone is idle. 2. From the menu select Message. 3. From Message menu you can check Inbox, Outbox and Draft phone messages.

  • Page 40: Voicemails

    B. Voicemails To set the voicemail number on the phone: 1. Press the Menu soft key when the phone is idle. 2. From the menu select Message.
  • Page 41 3. From the Message menu select Voice Mail. 4. Set the voicemail number for the phone and press key to save the changes. Please note that in this example the PBX voicemail feature code is *97.
  • Page 42 Check the phone Voicemails Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red. To listen to voice messages: 1. Hold button when the phone is idle. 2.

  • Page 43: Call History

    Call History 1. Press the Menu soft key when the phone is idle. 2. From the menu select History...
  • Page 44 In History you can check all calls, incoming calls, outgoing calls, missed calls and forwarded calls history As shown in the following figures below.
  • Page 46 From History lists (All calls, incoming calls, outgoing calls, missed calls and forwarded calls) select an entry from the list, you can do the following:  Press key to call the entry. If you press the Option soft key, you can also do the following: ...

  • Page 47: Phone Preferences Settings

    Phone Preferences settings In phone preferences settings you can do the following:  Set the phone language.  Set the screen backlight time in seconds.  Set the screen brightness level.  Set the phone ringtone.  Enable or disable phone keyboard backlight. ...
  • Page 48 3. Start configure the phone preferences settings as shown in the figures below.

  • Page 49: Phone Media Settings

    Phone media settings Here you can set the phone audio codecs priority that the phone will use during incoming and outgoing calls. 1. Press the Menu soft key when the phone is idle. 2. Select Advanced and enter the password 123.
  • Page 50 3. From Advanced settings select Media. 4. Set the audio codecs priority for the phone calls then click key to apply the changes.

  • Page 51: Update The Phone Firmware

    Update the phone firmware 1. After connecting XonTel XT-16W phone to a wireless network (WiFi), please make sure that XonTel XT-16W phone have internet connectivity. 2. Press the Menu soft key when the phone is idle. 3. Select Advanced and enter the password 123.
  • Page 52 4. From Advanced settings select Update. 5. When a new firmware is available, press Update soft key and the phone will download the new firmware.
  • Page 53 6. After the phone downloading the new firmware, click Install soft key to install the firmware. Please note that during the firmware installation, the phone will be restarted several times.

  • Page 54: Reset The Phone To The Factory Default

    Reset the phone to the factory default 1. Press the Menu soft key when the phone is idle. 2. Select Advanced and enter the password 123.
  • Page 55 3. From Advanced settings select Reset. 4. Press OK soft key to confirm reset the phone to the factory default.

  • Page 56: Web Configuration

    2. Open the web browser of your computer, enter the IP address into the address bar (e.g. “http://192.168.100.3” or “192.168.100.3”), and then press the Enter. 3. Enter the username (admin) and the password (xontel) in the login page and click login.

  • Page 57: Status

    Status Here you can check the phone system information (Product model, firmware version, application version and system time), SIP accounts registration status and network status.

  • Page 58: Sip Line Account Configuration

    SIP line account configuration A. General Settings Here you can register the IP phone SIP line account. XT-16W support 2 accounts, choose the SIP account SIP1 SIP2 that you want to configure.  Enable Account: To enable or disable the SIP line account.
  • Page 59 Call Settings Here you can configure the following: 1. Phone call forwarding 1.1 Always --- Incoming calls are forwarded unconditionally Busy --- Incoming calls are forwarded when the phone is busy No Answer --- Incoming calls are forwarded if not answered after a period of time. Please note that that you have to enter to enter the desired ring time in the No Answer Time field so if the phone did not answer the call within the ring time the call will be forwarded to the number that you set.
  • Page 60 Advanced Settings  Session Timer Mode: Enable or disable SIP session timer for the phone SIP account.  Session Expires: SIP session expiration time for the phone SIP account in seconds.  Session MinSE: SIP minimum session refresh interval for the SIP account in seconds. ...

  • Page 61: Phone Settings

    Phone settings A. Time and Date settings Here you can set the SNTP (Simple Network Time Protocol) server and time zone on the phone according to your location, you can also adjust date and time on the phone manually.

  • Page 62: Preference Settings

    B. Preference settings 1. Screen Settings  Unlock Password: Set screen unlock password.  Auto Lock Screen: Enable this option if you want the phone to lock the screen automatically if user did not use the phone for a period of time. ...

  • Page 63: Feature Settings

    C. Feature settings  Device DND: Enable or disable DND feature.  Incoming Intercom: Enable or disable incoming intercom feature.  Call Waiting: Enable or disable call waiting feature.  Call Out Timeout: Set the call out timeout value (in seconds). ...

  • Page 64: Media Settings

    D. Media settings Here you can set the phone audio codecs priority that the phone will use during incoming and outgoing calls, also you can set G729AB codec packaging time and payload value.

  • Page 65: Language Settings

    E. Language settings Here you can set the phone language as shown in the figure below.

  • Page 66: Network Settings

    Network settings WLAN settings From here you can edit the SSID of the Router or wireless access point that the phone is connecting to, also you can edit the phone network parameters such as IP mode (DHCP or static IP) and obtain the DNS server as shown in the figure below.

  • Page 67: Qos Settings

    QOS settings Here you can set the phone QOS value for RTP packets and SIP packets.

  • Page 68: Vpn Settings

    VPN settings Here you can setup the VPN connection that you want in the phone. First you have to enable the option “ Enable VPN “ then choose the desired VPN mode and setup the parameters such as VPN server IP address, username, password, etc. For Open VPN connection you have to upload Open VPN certificate files (client.ovpn, ca.crt, client.crt, client.key and Ta.key) on the phone.

  • Page 69: Nat Travel Settings

    NAT Travel settings Here you can enable STUN feature and set the STUN server address on the phone. STUN server allows NAT clients to setup phone calls to a VoIP provider hosted outside of the local network.

  • Page 70: Directory Settings

    Directory settings A. Contacts Here you can add contacts on the phone as shown in the figure below...

  • Page 71: Ldap Configuration

    B. LDAP configuration Here we can configure LDAP to access a directory service for a specific server such as accessing PBX contacts. Please note that phone LDAP configuration settings must be matched with server LDAP settings to access successfully. Please check the figure shown below...

  • Page 72: Maintenance Settings

    Maintenance settings A. Web settings Here you can configure the following:  Enable or disable the HTTPS protocol to access the phone through web interface using HTTPS link (for example https://phone IP address)  Change Web authentication password.  Change phone menu authentication password.

  • Page 73: Auto Provisioning Settings

    B. Auto Provisioning settings This feature is important to configure parameters on the phone about automatic updates such as server address, update time interval and so on, then the phone will check for updates from the server at a fixed time intervals to make the updates.

  • Page 74: Syslog Settings

    C. Syslog settings You can use syslog settings to generate information, analytic, or debugging messages of XonTel XT-16W phone.

  • Page 75: Packet Capture Settings

    D. Packet Capture settings To make Packet capture for XT-16W phone. -16W press “ Start “. you want to finish packet capture in XT-16W press “Stop“ -16W packet capture file press “Export“...

  • Page 76: Configuration File Settings

    E. Configuration file settings Here you can Import, Export or delete the phone configuration file.

  • Page 77: Certificate Settings

    F. Certificate settings Here you can upload certificates to the phone to ensure the integrity and privacy of communications of the XonTel XT-16W.

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