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FTC iHelp Owner's Manual

Mobile medical alert system
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Mobile Medical
Alert System
Owner's Manual

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Summary of Contents for FTC iHelp

  • Page 1 Mobile Medical Alert System Owner’s Manual...

  • Page 2: Table Of Contents

    Table of Contents Quick Setup to Use the iHelp Tracker ................................2 Other iHelp Tracker Functions ..................................5 Appearance ........................................9 Features ......................................... 10 Function ......................................... 10 Specification ........................................11 SIM Card ........................................12 Setup the Unit ........................................ 12 Charging the Unit ......................................13 Desktop Charger ......................................
  • Page 3 Battery is Charging Indicator ..................................21 Battery is Fully Charged Indicator .................................. 22 Call Indications ....................................... 22 Restart the Tracker ......................................22...
  • Page 4 Mobile Medical Alert System Thank you for choosing the iHelp mobile medical alert system (Unit). With the latest technology, the unit is able to monitor the wearer’s status in real-time and automatically trigger an alert in events of emergency. Each iHelp unit has been carefully tested and inspected to meet the highest quality standards.

  • Page 5: Quick Setup To Use The Ihelp Tracker

    Quick Start Guide Quick Setup to Use the iHelp Tracker The following are instructions to quickly setup the iHelp Tracker. Please refer to the User Manual for complete features and functions of the iHelp Tracker. 1. Insert SIM Card with the following orientation.
  • Page 6 5. The following steps help to quickly set up the GPS Tracker. - Configuration is done via SMS. Whenever “Send the SMS” is pressed, your mobile sends out a SMS to the iHelp Tracker to configure the settings. The iHelp Tracker then responses back with a SMS, confirming the setting.
  • Page 7 Enters contact number in the field. Press “Send the SMS” 6 TEST RUN TRACKER Press the SOS button on the iHelp Tracker *You are allowed up to ten for 1 sec. Green light around the SOS button contacts in the list. Land line lights up while prompting to make a call.

  • Page 8: Other Ihelp Tracker Functions

    Other iHelp Tracker Functions Outgoing Call Outgoing Call allows the family/caregivers to set a list of contacts that the GPS tracker calls in time of emergencies or when the Tracker user presses the SOS button to ask for help. *When the SOS call is not answered, the tracker automatically moves on and calls the next contact in the list.
  • Page 9 Geo-Fence Geo-Fencing allows caregiver to set boundaries for the GPS Tracker user, and notify the caregiver when user crosses these preset boundaries. The tracker allows up to three Geo-Fence can be set. Intervals determine how frequent the tracker checks the Geo-Fencing. Alarm Mode: Allows caregiver to receive notification when user, either enter or exit the boundaries.
  • Page 10 Track allows the caregiver to locate the user / the GPS Tracker. Select “Yes”, and a SMS containing the user’s location is sent to the caregiver. Track This allows the caregiver to remotely turn off the tracker. Power – Off GPS Tracker sends SMS notifications to contacts in this list.
  • Page 11 Track and Status Request: This enables/disables Status requests by sending a SMS. Time Announcement: Caregiver sets the GPS Tracker to announce certain time to the user.

  • Page 12: Appearance

    Product Appearance...

  • Page 13: Features

     Voice Prompts – Let you Coverage – Take it wherever you know the status of your call.  Wearing your iHelp – You have Eg.Your emergency call is the option of wearing it around now being dialed,please your neck, on the attached stand by.

  • Page 14: Specification

    Specification Network: Hardware:  3G WCDMA / 2G GSM  Android 4.4.2  Micro SIM card  CPU clock rate: 1GHZ  GPS, AGPS,NETWORK  RAM capacity: 512 MB  BT 4.0  ROM capacity: 2GB  Battery type: Lion battery Appearance: ...

  • Page 15: Sim Card

    SOS button and volume down button together for around 10 seconds to reboot the unit to ensure proper operations. Setup the Unit Before using the iHelp unit, ensures that the unit is fully charged, download the phone APP onto smartphone to program the unit.

  • Page 16: Charging The Unit

    Charging the Unit There are two ways to charge the GPS Tracker unit: 1) Desktop Charger 2) USB Cable Desktop Charger 1) Insert the power cable into the Desktop Charging cradle and the other end on the wall power socket. 2) Switch on the power on the power socket.

  • Page 17: Phone App

    Phone App Download the appropriate iHelp GPS Tracker App onto your smartphone. Please refer to the Phone App manual for more information on how to set up the tracker unit. Android Iphone  Scan the QR code below to download the iHelp 3G ...

  • Page 18: Wearing The Ihelp Tracker

     When the unit is switched on, press the SOS button and release, the unit is ready to work when the red light around the SOS button flashes once. We recommend testing your iHelp unit on a weekly basis to ensure the unit is...

  • Page 19: Fall Detection

    Fall Detection Fall detection can be enabled or disabled (default setting is enabled). When enabled, the tracker measures the wearer’s sway, orientation, and impact on a surface, to determine a fall. When the unit detects a fall, it can automatically call or text (Call and Text functions are by default enabled) a designated phone number(s) to report the fall.

  • Page 20: Making Emergency Call

    Making Emergency Call 10 phone numbers can be programmed in the phone App outgoing call list. When the tracker user presses the SOS button, the tracker calls the number in the list, in the order that the contact numbers are entered in the list, until a call is successfully engaged.

  • Page 21: Answering An Incoming Call On The Tracker

    Answering an Incoming Call on the Tracker The Incoming Call List in the phone APP authorizes contact numbers, found in the list, to call the tracker. By default this list is disabled; meaning anyone is able to call in to the tracker. Enable the Incoming Call List to restrict the numbers are able to contact the tracker.

  • Page 22: Geo-Fence Alert

    Geo-Fence Alert A geo-fence is a virtual border that the caregiver creates on the iHelp phone App. It sets a circular perimeter around a location, and when the tracker either enters or exits the set perimeter, the tracker sends a warning SMS to the caregiver’s phone, notifying the movement of the tracker with respect to the preset perimeter.

  • Page 23: Time Zone

    Time Zone The tracker synchronizes to the local standard (GMT) time. However, when there is more than one time zone in a country, the time zone can be set with the phone APP.

  • Page 24: Low Battery Indication

    “Battery is drained. Unit cannot call.” And a SMS is sent to the caregiver. IMPORTANT!! When the battery is drained, iHelp tracker WILL NOT be able to contact the caregiver / monitoring center until the battery is charged. Battery Status Indicator During normal operations, the battery status is indicated by the LED lights around the SOS button.

  • Page 25: Battery Is Fully Charged Indicator

     A fully charged iHelp tracker, that disables Fall Detection and Geo-Fencing, functions for approximately 72 hours (3days).  It is recommended, however, that the iHelp tracker to be charged daily, to prevent the battery from running too low. Call Indications The light around the SOS button lights up green when the tracker has a call in progress.
  • Page 26 Home Care Innovation for Peace of Mind...

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