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Esse-ti Hi-Pro 1 Series Installation And Programming Manual

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Installation and Programming
MANUAL

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Summary of Contents for Esse-ti Hi-Pro 1 Series

  • Page 1 Installation and Programming MANUAL...
  • Page 2 The User shall be responsible for defects arising from the use of the product. Esse-ti shall only be responsible for defects according to and within the limitations set by the Presidential Decree dated 24/05/1988 no.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS General instructions for the installer ..................9 General Notes ........................9 Making the Installation ..................... 10 Warnings .......................... 10 DESCRIPTION ........................11 Default configurations ......................... 12 User Profiles ..........................12 HI-PRO 280 .......................... 13 Hardware Description ........................13 Terminals .............................
  • Page 4 Programming of the switchboard model and of the internal connection to the personal phone ..........................48 PROGRAMMINGS ......................49 Access to programming ....................51 Password .......................... 52 Modifying the installer password ....................52 Modifying the user password ....................... 52 Remote Programming number..................53 Device reset ........................
  • Page 5 Response programming ....................... 91 DISA service ........................92 Choosing the DISA message......................92 DISA programming ........................93 Delayed DISA programming ....................... 94 Automatic operator (IVR) ....................95 Assigning a IVR menu to a line ....................96 Automatic operator (IVR) programming ..................97 Assign the menu prompting message ...................
  • Page 6 Other features ..........................123 Lines ............................124 Dimensions ..........................124 Safety system ..........................124 CE conformity declaration ..................... 125...
  • Page 7 EDITING CRITERIA This paragraph describes the editing criteria followed in this manual, together with their meaning for easier user’s reference. The following table shows the printing styles on the left and their meaning on the right column. Example Meaning CHAPTER Style used for the title of chapters.
  • Page 8 Apart from these styles, this manual also includes illustrative images and symbols used to represent the operations to be carried out in a schematic way: Symbol Meaning Press the key that corresponds to the symbol on the telephone keypad. Indicates a telephone key: this symbol is used in programming to indicate the entries made by the operator.

  • Page 9: General Instructions For The Installer

    • The product must be EXCLUSIVELY used for the purpose it was designed for. Esse-ti shall not be responsible for damages arising from improper use. • The product has been designed in compliance with the regulations in force and must be installed in system that comply with the provisions of law.

  • Page 10: Making The Installation

    • When replacing the batteries, arrange for suitable disposal with similar waste. • Packing components (such as plastic bags, foam polystyrene, etc.) must be kept out of the reach of children because potentially dangerous. AKING THE NSTALLATION Internal telephone installations must be carried out by specialized personnel. installation connection telephone...

  • Page 11: Description

    DESCRIPTION Hi-Pro is a performing and professional system, it is particularly suitable for Companies and SOHO solutions. The 280 version provides 2 analogue external lines and 8 extensions (optional board for 2 analogue external lines and 4 extension, or 2 BRI and 4 extensions are available).

  • Page 12: Default Configurations

    • External call forwarding • Doorphone call forwarding • Telerescue (with ST350 telephone sets) • Alarm dialler • Remote Ambient listening via system phones • Remote relay activation • Vocal notification of the operations carried out • 200-entry phonebook • Buffer ( 1500 incoming/outgoing calls) •...

  • Page 13: Hi-Pro 280

    HI-PRO 280 Hardware Description 230V~ power supply terminals GND faston terminal DIP switches for firmware update Optional Doorphone board for connecting traditional doorphones A/50 or other music source terminals Relays terminals System Telephones power supply and signals terminals Optional board jumpers Terminals RJ-45 connector for BRI-1 (T01) RJ-45 connector for BRI-2 (T02)

  • Page 14: Terminals

    Terminals Relay 1: Relay 1 terminals Relay 2: Relay 2 terminals S2 –: “–“ signals terminal (extensions 7~12) S2 +: “+“ signals terminal (extensions 7~12) S1 –: “–“ signals terminal (extensions 1~6) S1 +: “+“ signals terminal (extensions 1~6) ALL: Alarm input + 5: Common for Alarm input...

  • Page 15: Leds

    LEDs Hi-Pro 280 has 4 LEDs which are visible from outside the cabinet: Electric mains Power Supply Device status Computer connection Profile in use Status OFF: mains absent Power supply ON: mains present Device status Flash: regular operation Computer connection ON: Computer connected to Hi-Pro OFF: DAY profile Profile in use...

  • Page 16: Hi-Pro 280 Installation

    HI-PRO 280 INSTALLATION The following connections must be provided: • connection to a 230 Vac power supply socket • connection to external telephone networks, if needed • connection of BCA (analogue standard) telephones • connection of ST 600 Personal Phone system telephones •...
  • Page 17 Preparing the connection of ST 600 Personal Phone system telephones, RJ11 sockets must be provided, and wiring must be made with a 2-pair cable. Plug RJ11 6/4 ST 600 Pin 1 Pin 2 Numbered terminal Pin 3 Pin 4 When a system telephone is connected to the Hi-Pro terminal board, the first pair (Pin 2-3) must be connected to the terminal marked with the number of the extension to be connected;...
  • Page 18 Connecting BCA (analogue) telephones When connecting BCA telephones, it is sufficient to provide for the passage of the cable to one pair. The pair (Pin 2-3) must be connected to the terminal marked with the number of the extension to be connected. Connection example Connect the telephones.

  • Page 19: Accessory Connections

    CCESSORY CONNECTIONS PSTN (analogue lines) optional board With the PSTN optional board (2 external lines and 4 extensions), it is possible to extend the Hi-Pro 280 up to 4 analogue lines and 12 extensions. Installation Disconnect Hi-pro from the mains. Unhook the right side of the lid and turn it down.
  • Page 20 Input volume adjusting trimmer (from doorphone to telephone) Output volume adjusting trimmer (from telephone to doorphone) Bus ISDN T01 termination jumpers (resistance) Bus ISDN T02 termination jumpers (resistance) Installation Disconnect Hi-pro from the mains. Unhook the right side of the lid and turn it down. Open the remaining part of the lid unfastening the screw on top and turn it down.

  • Page 21: Doorphone Optional Board

    Doorphone optional board The Doorphone optional board allows to interface Hi-Pro 280 with a traditional doorphone (4/5 wires doorphones). The board manages 2 ringer inputs and 1 speech input. If the optional board is inserted, relays 1 and 2 are automatically assume the function of a door opener (door 1 and door 2 respectively), but they may also be used as actuators.

  • Page 22: Doorphone Connection

    Doorphone connection Cit 1: Speech input Cit 2: Speech output Cit 3: Common Cit 4: Ringer 1 Cit 5: Ringer 2 Connect the doorphone station to the corresponding contacts in the terminal. Connect the door openers to relays terminals (Relay 1 and Relay 2 terminals).

  • Page 23: External Music On-Hold Source

    Hi-Pro is projected for the connection of an external music source, which may be used both as music on-hold and as background music for Responder, DISA and Voicemail messages. Esse-ti external source: A50 A: A50 connector Disconnect Hi-pro from the mains.

  • Page 24: Amplifier

    Other music sources A: Aux B: Ground Disconnect Hi-pro from the mains. Unhook the right side of the lid and turn it down. Connect music source in its connector (E in figure page 13) as shown in previous figure. Replace the right side of the lid and connect the mains. Note: for activation, please refer to the programming paragraph “External music source”.

  • Page 25: Digital Input

    Note: activating the Amplifier on Hi-Pro 412 will deactivate last extension. Digital Input Hi-Pro in equipped with a digital input (ALL) customizable as “normally closed” or “normally open”. Configuration and use are possible only by teleprogramming software. Connect a pushbutton switch between the +5 contact and the ALL contact.

  • Page 26: Connection To The Pc

    ONNECTION TO THE Hi-Pro can be connected to a PC via USB port, to access programming (with teleprogramming software) or to acquire informations about incoming/outgoing calls stored in the buffer memory (with a terminal emulation utility, e.g.: Hyper Terminal). Using a USB cable, connect the Hi-pro USB port to a USB port of the PC. In case of driver installation request, follow the instructions and search for drivers in CD-ROM drivers folder (supplied with Hi-Pro).

  • Page 27: Working In Emergency Mode

    ORKING IN MERGENCY In case of mains supply absence, Hi-Pro 280 and Hi-Pro 412 rack (only analogue external lines) work as the following emergency mode: - extension 401 can call and receive from external line 01; - extension 402 can call and receive from external line 02; - extension 409 can call and receive from external line 03;...

  • Page 28: Hi-Pro 412 Rack (Isdn)

    HI-PRO 412 RACK (ISDN) Front panel description 230V~ mains switch Optional batteries switch L01~L04, T01~T02 jack Extensions 401~411 jack xtension 412 or amplifier jack USB Port for pc connection Doorphone jack Relay inputs (banana connectors) External music source Input Device status Profile in use Status Device status...

  • Page 29: Hardware Description

    Battery ( 12V 1,3A/h) DIP switches Optional Doorphone board connector (analogue equipement) Optional Doorphone board connector (analogue equipement) Esse-Ti A50 connector DIP switches The correct position of the switches is shown in the figure below: Pagina 29 HI-PRO 412 RACK (ISDN)

  • Page 30: Hi-Pro 280 Rack (Isdn) Installation

    HI-PRO 280 RACK (ISDN) INSTALLATION The following connections must be provided: • connection to a 230 Vac power supply socket • connection to external telephone networks, if needed • connection of BCA telephones • connection of ST 600 Personal Phone system telephones •...

  • Page 31: Operations To Perform

    Wall mounting Follow the instructions of the optional brackets. Operations to perform External lines connection Connect external lines to the RJ45/RJ11 connectors located in Hi-Pro 412 Rack (ISDN) (C in figure page 28). If necessary remove bus termination jumpers (resistance), in case of ISDN lines (A and B in figure below).
  • Page 32 When preparing the connection of ST 600 Personal Phone system telephones, use Category 5 straight cable from Hi-Pro 412 Rack (ISDN) to Patch Panel. System telephones connection require a 2-pair cable, one pair for data (pin 3 with positive polarity and pin 6 with negative polarity) and the other for the speech (pin 4/5).

  • Page 33: Optionals Connection

    Connect the plug to the mains. Turn on the mains switch and the battery switch (if any). Hi-Pro Rack (ISDN) is now working and ready to be programmed and used. Hi-pro can't start by turning on battery switch only. Switch-off Turn off the mains switch and the battery switch (if any).

  • Page 34: Optional O Integrated Doorphone Board

    Using faston cables supplied with batteries, connect batteries in series and then to Hi-Pro 412 Rack (ISDN). Place batteries in battery compartments (A and B in figure page 29). Replace the cover. Tighten the screws removed before. Optional o Integrated Doorphone Board Hi-Pro 412 ISDN Rack Hi-Pro 412 ISDN Rack has a built-in doorphone board for interfacing to the most common doorphone systems (traditional 4/5 wire doorphones).

  • Page 35: Connecting Doorphone

    Input volume adjusting trimmer (from doorphone to telephone) Output volume adjusting trimmer (from telephone to doorphone) Remove the 2 screws shown as B and D in figure page 30 and the other 2 on the opposite side. Remove Hi-Pro 412 Rack cover by sliding towards the rear. Insert the doorphone board in the related connectors (D and E page 29).
  • Page 36 Switch on PBX. Power on doorphone station. Check audio levels, if necessary use trimmers on the optional (or integrated) doorphone board. Replace the cover. Tighten the screws removed before. Pagina 36 HI-PRO 412 RACK (ISDN)

  • Page 37: Actuator Relays

    Responder, DISA and Voicemail messages. Esse-ti external source: A50 Remove the 2 screws shown as B and D in figure page 30 and the other 2 on the opposite side.

  • Page 38: Amplifier

    Loosen the mini-jack and insert properly the two wires of your external music source within the plastic. Connect the AUDIO wire to the flap of the mini-jack labelled A in the figure above. Connect the GND wire to the flap of the mini-jack labelled B in the figure above.

  • Page 39: Digital Input

    Digital input Hi-Pro in equipped with a digital input (ALL) customizable as “normally closed” or “normally open”. Configuration and use are possible only by teleprogramming software. Plug RJ45 DOORPHONE +5V reference voltage Pin 6 for alarm input Alarm input Pin 8 Arrange a RJ45 plug (according to the instructions given in the table above) at the end of the cable used to connect a pushbutton switch.

  • Page 40: Connection To The Pc

    ONNECTION TO THE Hi-Pro can be connected to a PC via USB port, to access programming (with teleprogramming software) or to acquire informations about incoming/outgoing calls stored in the buffer memory (with a terminal emulation utility, e.g.: Hyper Terminal). Using a USB cable, connect the Hi-pro USB port to a USB port of the PC. In case of driver installation request, follow the instructions and search for drivers in CD-ROM drivers folder (supplied with Hi-Pro).

  • Page 41: Programmings To Be Performed During Installation Phase

    PROGRAMMINGS TO BE PERFORMED DURING INSTALLATION PHASE ETTING A DEFAULT CONFIGURATION A default configuration is given by a set of programmings through which it is possible to establish the basic operation of the system. Hi-Pro has seven default configurations, which can be recalled by a single programming code: •...
  • Page 42 DAY profile . under any profile, all telephones will ring in event of incoming call; NIGHT profile . all telephones will ring in event of incoming call; . call forwarding towards a number to be programmed is enabled for doorphone calls; .
  • Page 43 . courtesy responder enabled on lines L02~L04, with the message “we are absent, please kindly phone back”; CUSTOM profile . home extensions will ring in event of incoming call from L01, while office extensions will ring in event of incoming call from L02~L04;...
  • Page 44 FAX extension: 408; automatic line engagement for this extension; automatic switch-FAX disabled; premium rate call barring (e.g. 144-166-899); time bands work this way: DAY profile: from 8 to 12 a.m. and from 2 to 6 p.m., NIGHT profile: in the remaining hours of the day and on Saturday and Sunday;...
  • Page 45 NIGHT profile . all telephones will ring in event of incoming call; . call forwarding towards a number to be programmed is enabled for doorphone calls; . call forwarding towards a number to be programmed is enabled for incoming external calls; .
  • Page 46 CUSTOM profile . all telephones will ring in event of incoming call; . courtesy responder enabled with the message “we are absent, please kindly phone back”; Programming (installer password) (configuration) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 200.

  • Page 47: Programming For Call Forwarding

    ROGRAMMING FOR CALL FORWARDING Programming a telephone number to which divert doorphone calls (telephone number) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 3591. Dial the telephone number to which you are diverting the doorphone calls.

  • Page 48: Programming Of The Switchboard Model And Of The Internal Connection To The Personal Phone

    ROGRAMMING OF THE SWITCHBOARD MODEL AND OF THE INTERNAL CONNECTION TO THE PERSONAL PHONE ST600 Personal Phone is designed to automatically recognize theconnection to the Hi-Pro. It is therefore not necessary to specify the PBX model or the extension position. How to connect Connect ST 600 Personal Phone to Hi-Pro (refer to installation paragraph).

  • Page 49: Programmings

    PROGRAMMINGS The following programmings allow custom Hi-Pro according to your needs. To perform a programming, either an ST 600 Personal Phone system telephone, or a normal BCA telephone with multifrequency dialling can be used. Programming can be performed only from the system administrator extension, which is connected to extension 1 connection.
  • Page 50 • Enable the lines for external call forwarding; • Enable doorphone call forwarding; • Activate FAX recognition; • Activate DISA service; • Activate responder; • Activate automatic operator (IVR); • Record DISA, Responder, and IVR messages; • Define filter groups; •...

  • Page 51: Access To Programming

    CCESS TO PROGRAMMING Enabling programming Allows you to access the Hi-Pro programming mode. ( installer password) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2921. Dial the installer password (max. 5 digits). Wait for the confirmation tone and hang up. Note: the default system administrator extension is the first extension.

  • Page 52: Password

    ASSWORD Modifying the installer password The password allows accessing functions that require a high security level. DEFAULT: 12345. ( old) ( new) ( new) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 207. Dial the digits (max. 5) of the current password. Dial # to confirm.

  • Page 53: Remote Programming Number

    Dial # to confirm. Dial the digits of the new password to confirm. Dial # to confirm. Wait for the confirmation tone and hang up. ATTENTION If a wrong password is inserted for 5 consecutive times, the user PW programming will be inhibited for an hour.

  • Page 54: Device Reset

    Delete Remote Programming Number (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2050. Wait for the confirmation tone and hang up. EVICE RESET Allows the Hi-Pro functional reset. The reset does not modify the device programmings. (confirm) Pick up the handset of the system administrator extension (401).

  • Page 55: Deleting The Phonebook And The Buffer Memory

    Deleting the phonebook and the buffer memory Allows deleting all the numbers stored in the phonebook and all the calls present in the buffer memory . (confirm) Pick up the handset of the system administrator extension (401). Dial the code 204426580. Wait for the confirmation tone and hang up.
  • Page 56 Dial the code 2101. Dial two digits for the hour and two digits for the minutes. Wait for the confirmation tone and hang up. E.g.: supposing it is 18:05, in order to program the correct time, dial the following digits: 2101 1805. Daylight saving time Allows yuo to enabled the DST service.

  • Page 57: Profiles

    ROFILES The profile identifies the Hi-Pro behaviour according to the user’s needs: DAY: the user is at home/in the office; NIGHT: the user is not at home/in the office; CUSTOM: the user is in a different situation. These different profiles may be recalled either automatically according to the set time band, or manually (see “Profiles”...
  • Page 58 Deactivating time band 1 (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2020. Wait for the confirmation tone and hang up. Activating time band 2 (start: hour and minutes) (end: hour and minutes) (profile) (confirm) Pick up the handset of the system administrator extension (401).

  • Page 59: Weekly Time Band

    Weekly time band Allows you to set a period of the week during which Hi-Pro can automatically activate a profile between NIGHT or CUSTOM. DEFAULT: disabled. Activating (start: day) (start: hour and minutes) (end: day) (end: hour and minutes) (profile) (confirm) Pick up the handset of the system administrator extension (401).

  • Page 60: Numbering

    UMBERING Extension numbering This function allows assigning a conventional number to an extension (flexible numbering). Conventional numbering varies between 40 and 499. DEFAULT: numbering goes from 401 to 412 and corresponds to the position of the terminals on the device. (extension position) (conventional) (confirm)

  • Page 61: Internal Call Group

    NTERNAL CALL GROUP Hi-Pro allows the creation of two internal call groups. The extensions belonging to a call group can be reached by the same internal call at the same time. This way, it is possible to look for a person in different rooms without having to call all the extensions one by one.

  • Page 62: Creating Call Groups

    Creating call groups Allows adding or removing an extension from a call group. DEFAULT: - group 1 (number 413): extensions 401~412; - group 1 (number 414): extensions 401~406. (call group) (extension number) (action) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2400.

  • Page 63: Isdn Options

    Note: this configuration is useful in case of unused trunk input. ISDN OPTIONS BRI ISDN lines can be configured as: • Point-to-Point • Point-to-Multipoint “Mono-number” contract: The carrier delivers one socket with one telephone number and two voice channels. You need to: •...

  • Page 64: Tei Programming

    BRI T01 BRI T02 Dial: 0 Point-to-point 1 Point-to-multipoint Wait for the confirmation tone and replace the handset. TEI programming You can assign a TEI value to each BRI. In the ISDN protocol the TEI value can be set manually (values from 00 to 63) or automatically assigned by the exchange to the terminal (values from 64 to 127).

  • Page 65: Incoming Calls Managing

    Dial the telephone number given by the carrier (max 16 cifre). Dial # to confirm. Wait for the confirmation tone and replace the handset. Deleting a number (BRI) (location 1~8) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2710.
  • Page 66 Trunk L02 (only for T01) Trunk L03 (only for T02) Trunk L04 (only for T02) Trunk VIP1 Trunk VIP2 Trunk VIP3 Trunk VIP4 Trunk VIP5 Trunk VIP6 Trunk VIP7 Trunk VIP8 Wait for the confirmation tone and replace the handset. Associate a BRI number to a single extension (BRI) (location 1~8)

  • Page 67: Ids Managing

    Delete an association (BRI) (location 1~8) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2730. Dial: BRI T01 BRI T02 Dial the location in the table (from 1 to 8; or 9: all locations). Wait for the confirmation tone and replace the handset.
  • Page 68 Dial: BRI T01 BRI T02 Dial: Caller ID is sent Caller ID is not sent Wait for the confirmation tone and replace the handset. Note: the modification of the ID mode must be supported by the public telephone network. ID Sending Mode, if connected user (COLR) This configuration allows to set if send or not the ID to the remote caller.

  • Page 69: Extension Programming

    XTENSION PROGRAMMING Outgoing calls Allows to define the lines each extension is enabled to use for outgoing calls, under each profile. DEFAULT: under any profile, all extension are enabled to use all lines available. (extension) (profile) (trunk) (enable) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 22.
  • Page 70 Pick up the handset of the system administrator extension (401). Dial the code 2179. Dial the two (or three) digits of the extension number. Dial two digits to indicate the selected mode in the Lines Engagement Table (01~08). Dial # to confirm. Wait for the confirmation tone and replace the handset.

  • Page 71: Doorphone Calls

    Wait for the confirmation tone and replace the handset. Note: enter all lines is not needed. Not inserted lines won't be never engaged by dialling 0 key. Doorphone calls This function allows you to enable extensions to receive calls from doorphone stations and to open the doors.

  • Page 72: Unrestricted Numbers

    (extension) (profile) (doorphone) (mode) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 22. Dial the two (or three) digits of the extension number. Dial: DAY profile NIGHT profile CUSTOM profile All profiles Dial the code 01. Dial: Doorphone 1 Doorphone 2...

  • Page 73: Service Activation

    Dial the two (or three) digits indicating the extension number. Dial: DAY profile NIGHT profile CUSTOM profile All profiles Dial the two digits (between 01 and 08) indicating the service class. Wait for the confirmation tone and replace the handset. Note: an extension that is not associated to any group will not be able to make any calls over the external line.
  • Page 74 DISA or “DDI from Allows the extension to receive DISA or “DDI phonebook” calls from phonebook” calls (VIP calls). (VIP) Voicemail Allows the extension to access voicemail service. Allows the extension to make announcements via Amplifier the amplifier connected to Hi-Pro. Allows the extension to activate the automatic External call forwarding...
  • Page 75 Basic call pick up (only Allows the extension to answer one or more with ST 600 incoming external calls during conversation, or when not enabled to ring, by pressing the telephones) (L01~L04) button on the ST 600 telephones. The conversation in progress is put on hold. Selective pick up (only Allows answering one or more incoming external with ST 600...

  • Page 76: Incoming Calls

    Dial: Unlimited phonebook recall Access to Timed call forwarding service Access to Call forwarding on busy user service Access to Call forwarding all calls service Automatic engagement Selective call pick up DISA or “DDI from phonebook” calls (VIP calls) Access to Voicemail service Amplifier External call forwarding Relay activation...

  • Page 77: Programming Incoming Calls

    for the telephone numbers associated with a VIP line, please consult the chapter “ACD”. Programming incoming calls This programming allows defining the behaviour of the extensions after an incoming call over each real or virtual line. For every extension and for every line it is possible to determine: Call excluded the extension is not enabled to answer incoming calls...
  • Page 78 extension (401) will ring, all other extensions (except for FAX 408) will ring with a time-delay. (extension) (profile) (line) (enable) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 22. Dial the two (or three) digits indicating the extension number. Dial: DAY profile NIGHT profile...

  • Page 79: Line Activation For External Call Forwarding

    INE ACTIVATION FOR EXTERNAL CALL FORWARDING It allows determining, for each external line, whether the incoming calls over that line can be diverted via the external call forwarding service. Analogue Lines DEFAULT: - Default configuration: call forwarding enabled regardless of the profile and the line;...

  • Page 80: Isdn Lines

    ISDN Lines DEFAULT: - Default configuration: call forwarding enabled for all numbers inserted in the table of “BRI numbers”, regardless of the profile; - all other configurations: call forwarding enabled only during NIGHT profile regardless of the BRI number. (BRI) (location 1~8) (profile) (activation) (confirm)

  • Page 81: Enabling Doorphone Call Forwarding

    NABLING DOORPHONE CALL FORWARDING Allows determining (indicating the priority order of engagement) to which external line the doorphone calls can be diverted, through the doorphone call forwarding service. DEFAULT: - Default configuration: doorphone call forwarding enabled regardless of the profile and the line (with line engagement mode 01); - other configurations: doorphone call forwarding enabled only during NIGHT profile (with line engagement mode 01).

  • Page 82: Fax

    There are two different possibilities for FAX management: activate the FAX-switch service, which recognizes FAX call and redirects them to the FAX extension; reserve a specific external line for FAXes, without activating FAX-switch service. In Home/Office and Office configurations the FAX-switch service is active, while in Office with dedicated FAX line and Office with dedicated FAX and GSM line one line is reserved for FAX receiving.

  • Page 83: Programming The Fax Extension

    Programming the fax extension Analogue lines It allows you to set, for each external line, the extension where the calls recognized by the FAX-switch are presented. DEFAULT: 408 for all trunks. (trunk) (extension) (confirm) Pagina 83 PROGRAMMINGS...

  • Page 84: Fax-Switch Activation

    Pick up the handset of the system administrator extension (401). Dial the code 239. Dial line number (01~04). Dial the two (or three) digits indicating the extension number to be programmed as FAX. Wait for the confirmation tone and hang up. Note: to avoid the selection of “0”...
  • Page 85 (trunk) (enable) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2163. Dial line number (01~04). Dial: to DISABLE service to ENABLE service Wait for the confirmation tone and hang up. Note: the activation of this service does not inhibit the display of the caller identification (CLI) for the incoming calls over the line.

  • Page 86: Messages

    ESSAGES Hi-Pro is provided with 30 customisable messages, which are available for the DISA, the Response, the Automatic operator and the Voicemail services. As a default setting, messages 1~20 are enabled for use. The first 13 messages are pre-recorded with a standard text. DEFAULT: Protection Name...

  • Page 87: Activate Musical Backgroung

    Pick up the handset of the system administrator extension (401). Dial the code 269. Dial the message index from 01 to 30. Dial: to record to play back to delete Press the R (flash) button, or hang up to end the procedure. Note: recording can be performed only for non-protected messages with a set duration other than 0.

  • Page 88: Message Protection

    Note: for the activation of the External Music Source, please refer to chapter “Errore. L'origine riferimento non è stata trovata.”. Message protection Allows activating/deactivating protection on message recording. A protected message cannot be recorded. DEFAULT: messages from 01 to 07 are protected, except for message 05. (message) (activation) (confirm)

  • Page 89: Deleting Message Sequences

    Dial the index of the 3rd message from 01 to 30. Wait for the confirmation tone and hang up. Note: in the event you want to link together only two messages, the code for the last message will be 00. Note: only messages with duration other than 0 are enabled for use and therefore, can be linked.

  • Page 90: Response Service

    ESPONSE SERVICE This service automatically responds to incoming calls, which the operator cannot answer to in that moment, by sending a courtesy message according to the profile used. Note: the messages of the response service are customisable. Choosing the Response message This procedure assigns the message reproduced by the Response service, according to the profile and the line.

  • Page 91: Response Programming

    Dial the message index between 11 and 30 or 91 and 92. Wait for the confirmation tone and hang up. Note: only messages enabled for use, or compound messages can be chosen. Response programming Allows activating the automatic response service over each line. DEFAULT: - Default and Home configurations: not enabled;...

  • Page 92: Disa Service

    Wait for the confirmation tone and hang up. DISA SERVICE The DISA (Direct Inward System Access) service allows an external caller to call an extension directly (if the service is enabled for the extension). This service sends a message to the external caller prompting to dial. The DISA message is customisable according to the DAT, NIGHT, and CUSTOM profiles.

  • Page 93: Disa Programming

    (profile) (line) (message) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2165. Dial: DAY profile NIGHT profile CUSTOM profile All profiles Dial the line number: Analogue line L01 Analogue line L02 Analogue line L03 Analogue line L04 VIP1 line VIP2 line...

  • Page 94: Delayed Disa Programming

    (profile) (line) ( activation) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2160. Dial: DAY profile NIGHT profile CUSTOM profile All profiles Dial the line number: Analogue line L01 Analogue line L02 Analogue line L03 Analogue line L04 VIP1 line VIP2 line...

  • Page 95: Automatic Operator (Ivr)

    Dial the code 2164. Dial the line number (01~04). Dial: to DISABLE the service to ENABLE the service Wait for the confirmation tone and hang up. Note: the delayed DISA service can be activated only over real lines, regardless of the profile used. ISDN Lines DEFAULT: not enabled over any of the numbers in MSN table of both BRIs.

  • Page 96: Assigning A Ivr Menu To A Line

    DEFAULT: - menus 01~09: no prompting message, no operation assigned to the buttons, except for the * button, which allows recalling the control menu (menu 10). - menu 10: . prompting message: Control menu (message 06) . 0 button: allows disabling a relay. The index of the relay must be entered after having pressed 0;...

  • Page 97: Automatic Operator (Ivr) Programming

    VIP3 line VIP4 line VIP5 line VIP6 line VIP7 line VIP8 line All lines Dial the index of the menu to be assigned (1~10). Wait for the confirmation tone and hang up. Note: the value 99 can be entered as “line”, in order to assign the same menu to all six lines.

  • Page 98: Assign The Menu Prompting Message

    VIP4 line VIP5 line VIP6 line VIP7 line VIP8 line Dial: to DISABLE the service to ENABLE the service Wait for the confirmation tone and hang up. Assign the menu prompting message Allows assigning a prompting message to each menu. (menu) (message) (confirm) Pick up the handset of the system administrator extension (401).

  • Page 99: Prompting Message Recording/Playback

    Prompting message recording/playback Allows customising and playing back the prompting message of a menu. (menu) (action) Pick up the handset of the system administrator extension (401). Dial the code 2804. Enter the menu index (01~10) Dial: to record to play back Press the R (flash) button, or hang up to end the procedure.
  • Page 100 the external user makes no selection and the menu message is over Enter the operation to be performed: No action Call to extension ( ) Call to FAX extension DISA call Incoming call Incoming call over VIP ( ) line Message ( ) playback and incoming call Message ( ) playback ( ) and free line Repeat prompting message...
  • Page 101 Message ( ) playback The message (11~30 o 91~92), defined by the and incoming call parameter, is played back and, once it has ended, the incoming call is diverted to the extensions enabled to ring for the present line. The message (11~30 o 91~92), defined by the Message ( ) playback and free line parameter, is played back and, once it has ended, the...

  • Page 102: Defining The "Operating Button" Event

    Note: as a factory setting, the menus 01~09 are pre-set so that, when the caller presses the * button, and after having entered the user password, the control menu is recalled (menu 10). Defining the “Operating button” event Allows defining a digit, common to all menus, that, when dialled, diverts the call directly to the extension enabled to answer the incoming calls over the present line.

  • Page 103: Service Classes

    ERVICE CLASSES Hi-Pro allows to configure up to eight service classes allow or restrict dialling over each external line. You can define unrestricted digits (area code, number, part of area code or number) for outgoing calls. Operating rules • Each group can be associated with more than one numeric sequence. •...

  • Page 104: Removing Filter Sequences From A Service Class

    Dial the desired area code, the number, part of area code or number. Dial # to confirm. Wait for the confirmation tone and hang up. Note: repeat the operation to enter multiple filter sequences in the same service class. Note: the same filter sequences cannot be assigned to different service classes.

  • Page 105: 105

    L.C.R. The LCR (Least Cost Routing) service allows you to route the outgoing calls over one line or other according to the dialled number, for cost optimization purposes. LCR settings are based on service classes, which have to be previously programmed.

  • Page 106: Assigning A Provider To A Service Class

    DEFAULT: - Office with dedicated GSM line and Office with dedicated GSM and FAX line configurations: class 05: mode 08 (L04, L03, L02, L01), all other classes: mode 01 (L01, L02, L03, L04). - all other configurations: all classes: mode 01 (L01, L02, L03, L04). (service class) (line engagement mode) (confirm)

  • Page 107: Deleting A Provider Code

    Deleting a provider code Allows you to delete the telephone provider code assigned to a service class. (service class) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 21710. Dial the number of the service class (from 01 to 08). Wait for the confirmation tone and hang up.

  • Page 108: St Series Telephones Memory Buttons

    DEFAULT: - local access with password: password required for all relays; - deactivation: both relays can be deactivated; - activation: both relays can be activated; - impulse: both relays can be activated for a pre-set amount of time; - time-set: both relays can be activated for the amount of time specified when requiring the service;...

  • Page 109: Assigning A Service To A Memory Button

    DEFAULT: Button ST200, ST400 and ST500 Function ST350 Function Extension 401 Extension 401 Extension 402 Extension 402 Extension 403 Extension 403 Extension 404 Extension 404 Extension 405 Extension 405 Extension 406 Extension 406 Call group 1 Call group 1 External call forwarding Doorphone Doorphone Door 1...

  • Page 110: Deleting A Service From A Memory Button

    Deleting a service from a memory button (button) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2870. Dial the number of the button (01~15) from which to delete the service. Wait for the confirmation tone and hang up. XTERNAL MUSIC SOURCE The external music source (A50 or other) may be used both as music on-hold and as background music for Responder, DISA, IVR and Voicemail messages.

  • Page 111: Activation Over Isdn Lines

    Dial the code 268. Dial external line index (01~04). Dial: to exclude music on hold to insert music on hold Wait for the confirmation tone and hang up. Note: the external music input has to be enabled as described in previous paragraph.

  • Page 112: Amplifier

    The following procedure allows to verify if these tones are present in your music source or not. (play) Pick up the handset of the system administrator extension (401). Dial the code 2183. Listen to the music/message coming from the external music source. In event of DTMF recognition, the listen procedure will stop with an error tone.

  • Page 113: Phonebook

    HONEBOOK Up to 200 numbers can be stored in the Hi-Pro phonebook for quick dialling. Storing a telephone number ( phonebook position) telephone number) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2930. Dial the three digits of the phonebook position (from 001 to 200) in which to store the number.

  • Page 114: Acd

    Hi-Pro is provided with an automatic call distribution system (ACD) based on caller ID. Thanks to the ACD system, it is possible to address incoming calls from a certain telephone number to a single extension, or to a group of extensions, or again, to a single extension first, and then to a group of extensions.

  • Page 115: Assigning A Stored Number To A Vip Line

    Assigning a stored number to a VIP line Allows diverting incoming external calls from a number stored in the phonebook, to a certain VIP line. ( phonebook position) (VIP line) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 2933.

  • Page 116: Memory Buffer

    EMORY UFFER Hi-Pro is provided with a cyclical buffer to store up to 1500 calls. Incoming calls Allows to define the mode of incoming call records storing. DEFAULT: all calls are stored. (mode) (confirm) Pick up the handset of the system administrator extension (401). Dial the code 25201.

  • Page 117: Remote Clearing Recognition

    EMOTE CLEARING RECOGNITION This procedure allows the switchboard to recognize the clearing of the telephone call over analogue line by the remote user. When the remote caller hang up, Hi-Pro detects the disconnection tone and clears the line. It is useful in event of FAX-switch, DISA, Responder or IVR activation.
  • Page 118 Press the flash button. Wait for the confirmation tone and hang up. Note: it is not necessary to enable programming to access this service. Note: if the telephone of an extension is to be replaced, the operation needs to be repeated. Pagina 118 PROGRAMMINGS...

  • Page 119: Remote Programming

    REMOTE PROGRAMMING A remote programming of Hi-Pro is possible via a standard V.21 MODEM. Accede to teleprogramming is possible: - automatically if calling Hi-Pro from the Remote Programming number; - through user consent if calling Hi-Pro from any other number; - through a previously set IVR menu.

  • Page 120: Signalations

    SIGNALATIONS ONES Dialling tone Indicates that Hi-Pro is ready for dialling. Dialling tone with LCR enabled Indicates that Hi-Pro is ready for dialling over an external line and that LCR is enabled. Dialling tone with Do Not Disturb or Divert Services enabled Indicates that Hi-Pro is ready for dialling and that Do Not Disturb o one or more Divert services are enabled.

  • Page 121: Call Signals (Rings)

    External call waiting tone Indicates an incoming external call during a conversation in progress. Doorphone waiting tone Indicates an incoming doorphone call during a conversation in progress. Hold Indicates that the call has been put on hold. Conference Indicates that the extensions are connected to a conference call.
  • Page 122 External call Indicates an incoming call over the external line. Doorphone call Indicates an incoming doorphone call. Alarm clock call Indicates an alarm clock call in progress. Alarm call Indicates an incoming alarm call. Pagina 122 SIGNALATIONS...

  • Page 123: Technical Specification

    TECHNICAL SPECIFICATION System capacity Analogue external lines capacity max 4 ISDN lines capacity max 2 BRI Extension capacity max 12 External conversations at the same time Local conversations at the same time Total conversations at the same time 7 (3 internal + 4 external) System telephones up to 8 Power supply...

  • Page 124: Lines

    Doorphone board for connecting traditional doorphones (4+1) . ringer inputs . speech input Programmable relays 2 (up to 10A absorption at 24V) Configurable digital outputs External amplifier connection External music source connection Local programming via telephone or USB port (software provided) Remote programming via V.21 MODEM Firmware update USB port Lines...

  • Page 125: Ce Conformity Declaration

    CONFORMITY DECLARATION Esse-ti s.r.l., with registered seat in Zona Ind.le G.Capodaglio, I-62019 Recanati (Macerata), Italy, hereby declares that this device complies with the following standards: • EN 55022 (1998) +A1 (2000) + A2 (2003) (Electromagnetic compatibility) • EN 55024 (1998) + A1 (2001) + A2 (2003) (Electromagnetic compatibility) •...
  • Page 126 HI-PRO Installation – Programming MANUAL 14/03/2012 Edition...

This manual is also suitable for:

Hi-pro 412 rack (isdn)Hi-pro 280

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