Honeywell Lyric T5 Quick Start Manual page 20

Frequently Asked Questions
How are multiple users set up with Lyric thermostat?
Access can be given to any or all Lyric thermostat locations through the Lyric app. Start by pressing
the three-line menu icon in the upper left-hand corner of the home screen. Press the gear wheel
next to the location name. Select Users and press + Add User located at the bottom of the screen.
Type in the email address of the person to be invited. If they have a Lyric account set up, the location
will be automatically added to their account. If they don't have an account, they will receive an email
invitation prompting them to download the app and create their own account.
Note: All individuals with access to a thermostat share the same user privileges. Users added will be
able to change the thermostat's settings and shortcuts, as well as add or delete other users.
Is there a way to extend the signal strength?
The range or distance of the Wi-Fi signal is determined by the homeowner's router. Check the
router's manual for additional information.
There is a alert that says Wi-Fi Signal Lost. What does that mean?
The Wi-Fi signal to the Lyric thermostat has been lost. Wait for the thermostat to reconnect or select
a new network within the Lyric app configuration menu. If the thermostat is unable to reconnect, you
will need to troubleshoot the router to determine the cause.
Why is the thermostat showing up as offline (strike-through Wi-Fi icon) on top of right corner of
thermostat display?
If the Lyric thermostat displays a strike-through Wi-Fi icon on its screen or shows up as offline
on the Lyric app, it has lost connection to the network. Make sure the router is powered and
broadcasting. The home's Wi-Fi network may need to be reset by power cycling the router. Consult
the router's instruction manual for directions on power cycling. When the network has been restored,
the thermostat will automatically reconnect.
An activation email hasn't been received.
An email will be sent from connected-Home@alarmnet.com. An activation email is needed to
complete the Lyric account setup. If an activation email is not received after five minutes, check the
Spam folder of the email account.
If you do not find it in the Spam folder, click on the Resend button and the activation email will be
resent. If you still do not receive your activation email, please contact the Lyric Technical Support
team at 1-800-633-3991 for help.
20