Nintendo 2DS Operation Manual page 14

Troubleshooting
Before seeking assistance, please review the following problems and solutions. You can also visit
support.nintendo.com for assistance and additional troubleshooting and repair options, or call 1-800-255-3700.
NOTE: Please also review any instruction manuals for the games or accessories you may be using.
The system won't charge or the recharge LED doesn't light up or stay lit.
• Make sure you are using the correct AC adapter, Model No. WAP-002(USA).
• Check the battery placement to make sure it is installed correctly (see page 22).
• Disconnect the system from the AC adapter and unplug the adapter from the wall outlet. Wait approximately 30 seconds and then
reconnect the components. (Review the battery-charging procedure on page 9.)
• Make sure you are charging the battery pack within an ambient temperature range of 41°F – 95°F (5°C – 35°C). The battery pack
may not charge properly outside of this range.
• If the recharge LED is blinking or won't stay lit, visit support.nintendo.com for assistance and additional troubleshooting and
repair options, or call 1-800-255-3700.
The system won't turn on or there is no picture or sound.
• Make sure the battery pack is charged (see page 9).
• Check to see if the power LED lights up when you press the POWER Button.
• If you are using a Game Card, make sure it is fully inserted into the Game Card slot until it clicks into place.
• The battery pack may be installed incorrectly. Check the installation of the battery pack (see page 22).
• Wake the system if it is in Sleep Mode by pushing the Sleep switch to the left (see page 6) and pressing the Power button. If
the system still won't wake, the software you are using may not allow you to exit from Sleep Mode. Refer to the software instruc-
tions for more information.
Wireless communication doesn't work or works inconsistently.
• Check your connection environment to make sure the method you are using matches your access point. Note that you cannot use
the Wi-Fi Protected Setup method if your access point is using WEP security.
• Make sure that wireless communication is enabled (see page 14).
• Check the signal strength icon. If it appears as or
access point.
• External causes, such as cell phones, computers, microwaves, or even physical barriers, can interfere with wireless communica-
tions. Check for these conditions and either remove them or move to a different location.
• Stickers or covers may interfere with wireless communication. If you have added these items to your system, try removing them
and checking wireless communication again.
I can't disable the Parental Control settings.
• Make sure you have entered the correct PIN to access Parental Control settings.
• Make sure you have entered the correct answer for your secret question.
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, move closer to your communications partner or to your wireless
The Touch Screen doesn't seem to operate or respond correctly to stylus input.
• The Touch Screen may need to be recalibrated. Use the calibration procedure in System Settings/Other Settings to recalibrate the
Touch Screen (see page 15).
NOTE: You can also go directly to the Touch Screen calibration procedure by following this procedure. First turn the power
off. Then hold down the L Button, R Button, and X Button and turn the system on as shown below.
• If you have attached a screen protector (sold separately) incorrectly to the Touch Screen, try removing it and using the Touch
Screen again. If it operates correctly, either try reattaching the screen protector, carefully following the instructions included with
it, or avoid using one. (Please use screen protectors officially licensed by Nintendo.)
Not aligned correctly
For additional assistance, visit support.nintendo.com.
While holding,
press
Dirt or air bubbles present
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