Troubleshooting - Sirius XM RAdio GDI-SXTTR2 User Manual

Troubleshooting

Your SiriusXM Sound Station has been designed and built to be trouble-free
but if you experience a problem, here's some troubleshooting hints .
You can also call SiriusXM Customer Care at 866-635-2349 .
If you see this on the screen:
Initializing Network
Connecting to <wireless
network>
Error loading menu
Buffering
Updating
52
Try this:
• The Sound Station is attempting to connect
to SiriusXM Internet Radio . If this message is
displayed more than one minute, make sure your
network is connected to the Internet .
To verify that you have an Internet connection,
refer to "Software Update" on page 50 and
follow the procedure . If you get the message No
Upgrade Available, or New version available,
then the Radio is connected to the Internet .
If you get the message, Login failed, then
you don't have an Internet connection . Check
with your network administrator for Internet
connectivity on your network .
• Turn your Sound Station Off and On again .
• The Sound Station is loading the channel
information . If this message is displayed
for more than one minute, make sure your
connection to the Internet has not been
interrupted . See Connecting (previous
troubleshooting item) and verify your Internet
connection .
• Turn your Sound Station Off and On again .
• Your Sound Station is installing a software
update . Do not turn the Sound Station off
or disconnect the power . Allow the software
update complete .