NEC SL101-10 User Manual page 29

Appendix
Troubleshooting
If a trouble occurs or a symptom which appears to be of unit failure while using this product, refer to this chapter for
checking firstly.
Q The dialog box "Finger print authentication device is not available" is displayed on the screen.
The dialog box "The connected device is not recognized" is displayed on the screen.
A This may be due to the following cause. Appropriate action should be taken depending on the cause.
Cause
Not connected correctly.
Q Can not resister a finger print.
A This may be due to the following cause. Appropriate action should be taken depending on the cause.
Cause
Not connected correctly.
Finger was not correctly placed.
The fingerprint characteristics
are not sufficient.
Q Collation error occurs
A This may be due to the following cause. Appropriate action should be taken depending on the cause.
Cause
Not connected correctly.
Finger print sensor is stained
with sweat and dirt.
Finger was not correctly placed.
The finger is injured or
the hand is rough.
App-2
Set the unit correctly in the card slot of the PC. (See page 20)
Set the unit correctly in the card slot of the PC. (See page 20)
Refer to the example of putting the finger on the sensor, and register again.
(See page 2-5)
Try another finger for registration.
Set the unit correctly in the card slot of the PC. (See page 20)
Wipe off the sweat and dirt by following the cleaning procedure.
(See page 2-6)
Put the finger correctly by referring to the example of putting the finger on the
sensor. (See page 2-5)
Try collation with another finger which has been registered beforehand.
Action to be taken
Action to be taken
Action to be taken