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ATX UCrypt Operation Manual

Cable gateways monitoring server
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UCrypt
®
IP2Av2
Patent Pending
UCrypt
Cable Gateways Monitoring Server
®
OPERATION MANUAL
www.atxnetworks.com
www.atxnetworks.com

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  • Page 1 UCrypt ® IP2Av2 Patent Pending UCrypt Cable Gateways Monitoring Server ® OPERATION MANUAL www.atxnetworks.com www.atxnetworks.com...

  • Page 2: General Guide Notes

    In no event shall ATX Networks Corp.

  • Page 3: Table Of Contents

    Network Configuration ..........1-3 Add and Monitor a Remote UCrypt Device......1-3 Delete a Remotely Monitored Device .
  • Page 4 6.14 UCrypt Output QAM Lost Bitrate Error ....... . 6-10 6.15...

  • Page 5: Quick Start

    Quick Start The UCrypt Monitoring Server is a software package only and may be installed on a PC or a virtual machine. Access to the GUI (Graphical User Interface) is through a secure web interface using any web browser installed on the Management Computer.

  • Page 6: Launch The Gui & Log In

    Figure 1-3: GUI Login The GUI will open as shown in Figure 1-4. NOTE: If you will be enabling TACACS+ authentication, it is possible to disable this local authentication method. MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 7: The Monitoring Server Gui

    1 .4 The Monitoring Server GUI The Server GUI is based on the familiar UCrypt Device Tabbed Interface, Figure 1-4. The main confi guration tabs and some of the Status Page features are: Status Tab - The default page showing confi gured emote Devices and overview of the status of all installed Devices.
  • Page 8 Figure 1-8: Remote Devices Added to List To start to monitor a UCrypt Server that was added, click the tick box for that server, Figure 1-9 If multiple servers have been added, multiple servers may be started at the same time by clicking all applicable tick boxes for those servers.
  • Page 9 Update Credentials from the drop down menu. 10. Click the Go button. 11. In the dialog, enter the correct Master Password for this UCrypt Device, Figure 1-10. 12. Click Save. Figure 1-10: Enter New Password 13. Now, ensure that the control instruction Start Monitoring is selected from the drop down menu (this is the default setting).

  • Page 10: Delete A Remotely Monitored Device

    Click the selection tick boxes for any Devices to be deleted. One or several may be selected for group deletion. From the drop down control menu, select Delete. Click the Go button. Figure 1-15: Delete Device MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 11: Next Steps In Configuration

    Monitoring Server Global settings: “SYSTEM TAB” on page 5-1 Monitored Remote Devices confi guration: “STATUS TAB” on page 2-1 Creating and Editing Monitoring Profi les “PROFILES TAB” on page 4-1 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 12 CHAPTER 1: QUICK START This page left intentionally blank. MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 13: Status Tab

    Status Tab The Status Page is the main page of the UCrypt Monitoring Server showing, at a glance, a list of all added Devices and their running status if they are currently being monitored. All management of UCrypt, DVIS and DigiVu Devices is initiated from this page.

  • Page 14: Device Filter Panel

    Device Filter Panel The Device Display Filter section, Figure 2-2, allows displaying filtered lists of remote UCrypt, DVIS and DigiVu Devices in different formats based on their current status as well as starting the monitoring process, stopping the monitoring process and other functions related to the monitored Devices.
  • Page 15 (to import a .csv file see “5.17.1 Import/Export Server Records” on page 5-23). Adding individual Devices is described in “1.6 Add and Monitor a Remote UCrypt Device” on page 1-3. Figure 2-7: Add Servers Reporting Click Reporting to add reporting generation controls to the Status page, Figure 2-8, which makes it possible to create a report of remote Device alerts and interventions activity between any two dates.
  • Page 16 • Update Credentials Updating Credentials is required for any UCrypt Device when the Master password on the physical unit as been changed. This feature allows the automatic login process to complete with the new Master password. This only updates credentials saved in the Monitoring Server, after the actual physical Device credentials have been updated first.
  • Page 17 Use the Profi le dropdown menu, Figure 2-12, to select the Monitoring Profi le to be applied to this Device (or group of Devices if more than one was selected). There are default Profi les available for each type of Device; UCrypt, DVIS, DigiVu and you may create your own custom profi les for each Device type to select from.
  • Page 18 Figure 2-15: Confi rm Stop A message indicating success is displayed, Figure 2-16. Click Back to Status page to return to the Status page. Figure 2-16: Back to Status Page MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 19 This control queries the selected remote Devices for all of their monitored identifi cation parameters such as Firmware, Serial, SKU, capabilities etc. This may be necessary if a UCrypt Device for example, has been modifi ed or had functionality added or removed ie.
  • Page 20 The Device to be deleted is highlighted but more can be highlighted from this dialog, Figure 2-21 Click the Save button. Figure 2-21: Verify Deletion A message indicating success is displayed, Figure 2-22. Figure 2-22: Deletion Confi rmed MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 21 Updating Credentials is required for any UCrypt Device if the monitored Device Master user password is changed. Each monitored Device has a GUI link which automatically opens a browser page and logs in to the monitored UCrypt Device. Updating Credentials allows the automatic login process to complete after a password change. The Master password for the actual UCrypt Device must be done within the UCrypt Device GUI as always.

  • Page 22: Device Identification And Events (Alerts)

    An identifi er assigned by an MSO to identify the site where the monitored Device is installed. This Area parameter title is fl exible and may be edited by the MSO to specify any required data. 2-10 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 23: Added Or Monitored Remote Devices(Servers)

    The monitored Remote Device GUI may be directly accessed by clicking the GUI Icon. If login credentials have been entered, an automatic login to the remote Device account results(Master for UCrypt, admin for DVIS and DigiVu). The Monitoring Server knows the default Master or admin password so this does not need to be entered but if the password was changed this will need updating in a process called Update Credentials (described in section “2.3.9...

  • Page 24: Site Identification For Devices

    2 .6 .1 Customize MSO Fields MSO fi elds are part of the UCrypt Device Site Identifi cation fi elds and may be changed from default to suit specifi c MSO needs and terminology. Access the link to make these changes from the System page.
  • Page 25 Click the Status tab if it isn’t already selected, Figure 2-36. Click the IP Address of the Device to have the Site Identifi cation information updated. Figure 2-36: Click Server IP MDU Solutions – UCrypt Monitoring Server - Operation Manual 2-13 ®...

  • Page 26: Acknowledge Alerts

    This reminder that there is a default factory password on the admin account of this Device will be active until the admin password is changed. Change the password on the remote Device GUI then Update Credentials, see “2.3.9 Update UCrypt Login Credentials” on page 2-9. Click Save Changes when site information has been changed.
  • Page 27 13. Field Notes are saved on the Events Details page for the specifi c remote Device. Click the machine IP Address to see them, Figure 2-42. Figure 2-42: Field Notes Saved MDU Solutions – UCrypt Monitoring Server - Operation Manual 2-15 ®...
  • Page 28 CHAPTER 2: STATUS TAB This page left intentionally blank. 2-16 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 29: Events Tab

    Web GUI Direct Link - Direct access and automatic login to the monitored emote Device GUI can expedite troubleshooting and service. Ascending/Descending Sort Controls Greater-than/less-than Sort Controls Equal to/Not Equal to Sort Controls Figure 3-1: Events Page Introduction MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 30: Search By Field

    From the dropdown menu, select the desired fi eld to search. This is a fi xed list but contains MSO defi nable fi elds (see Table 3.2e and “5.15.2 Customize MSO Fields” on page 5-21). In this example we select Firmware. Figure 3-2: Initial Search Field Selection MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 31 11. Mouse over the Server list and further refi ne the list by creating more fi lters. Mouse over the icons for tool tips or click the Include/Exclude Icons & Greater-Than/Less-Than Icons. Figure 3-5: Fulfi lled Search MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 32: Report Generation

    Summary based on TimeLine . Summary of Interventions if any (in the case of this demo there were no interventions). Summary of Alert Messages from remote Devices. Figure 3-7: Intervention Report by Date MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 33: Profiles Tab

    It is worthy of note that while UCrypt monitoring profi les default to all triggers enabled, the DVIS/DigiVu profi les default to only one trigger, (SNMP Online Transition). When building DVIS/DigiVu profi les, all required triggers must be manually selected.

  • Page 34: Delete A Profile

    Note that there is no error generated if you chose the wrong profi le for the equipment being monitored so be sure to choose a UCrypt profi le for UCrypt Devices and the correct DVIS profi le for the DVIS/DigiVu equipment being monitored.

  • Page 35: Configure Email Notifications

    Table 4.4a. See also “6. Remote Device Alerts” on page 6-1. • Trigger A condition where a received Alert from a monitored Device matches an active programmed Alert monitor in the MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 36 If Northbound SNMP traps (traps sent to an SNMP Manager) are required, tick the box to enable. Be sure to confi gure the SNMP trap target, see “5.4 Confi gure SNMP” on page 5-12. Click Save when fi nished. Figure 4-8: Complete Trigger Form MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 37 Refers to the internal operating temperature of the UCrypt CPU Cores. Forwarding of Internal Logs Refers to syslogs are not being received from the UCrypt Server. This could occur if there are more than 2001 unacknowledged alerts on the Monitoring Server from a single UCrypt Server.

  • Page 38: Working With Interventions

    Refers to a DQAM Channel continuously restarting. DQAM Configured But Not Detected Refers to UCrypt device configuration has programs assigned to a DQAM but the DQAM has not been detected. System Booted Refers to the UCrypt Server main board being rebooted.
  • Page 39 No User Report Required Local Channel(s) outage No User Report Required Local QAM(s) outage No User Report Required Contacted ATX Digital Video Support No User Report Required Customer Rebooted Modem No User Report Required IP Address Change No User Report Required...
  • Page 40 CHAPTER 4: PROFILES TAB This page intentionally left blank. MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 41: System Tab

    “Power Management” • “Email Alerts” • “Customize Acceptable Software” • “Customize MSO Fields” • “Import/Export Server Records” • “Backup and Restore Database” Figure 5-1: System Tab - Part 1 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 42: Network Configuration

    From this page you may edit the physical Ethernet port IP addresses and create VLANs. Edit Network Interface Here Figure 5-3: Network Confi guration Page NOTE: Mousing over the confi guration fi elds shows tool tips for help in confi guration. MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 43 This procedure describes editing of the network port eth0 to change IP addresses to suit your network requirements. Click the System Tab, Figure 5-5 if it is not already selected. Click Confi gure Network under Network Confi guration section. Figure 5-5: Confi gure Network MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 44 Tick Box/Switch Ticked to expose UI ports on this interface. Must be active on at least one interface. ICMP Ping Tick Box/Switch Tick to enable ping response on this interface. MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 45 Figure 5-10. The current data rate is also shown in Mbps or kbps. The data rate histogram is for comparative purposes only and is not calibrated. Figure 5-10: Network Data Histogram MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 46 The ping results are shown, Figure 5-14. To continue with another ping to this address, click Ping again. Alternately try another target by entering its IP address then click Ping. Click Cancel to exit the Ping function. Figure 5-14: PING Results MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 47 Security concerns may dictate that only certain IP addresses may connect to this Monitoring Server. You may set up IP addresses that are specifi cally allowed or specifi cally excluded from logging in the server. This fi lter has no effect on the IP Addresses of UCrypt servers that are being monitored. Procedure This procedure explains how to confi gure IP Address fi lters.
  • Page 48 Update the dialogue with Domain Names, Figure 5-21. Read the TOS (Terms of Service) Subscriber Agreement, click TOS Presented. Accept the Subscriber Agreement by clicking TOS Accepted. Click Save. Figure 5-21: Add ACME SSL Certifi cate MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 49 SSL (Secure Sockets Layer) Certifi cates are small data fi les that digitally bind a cryptographic key to an organization’s details. When installed on a secure web server such as the UCrypt Monitoring Server, it activates the padlock and the https protocol and allows secure connections from the Server to a browser.
  • Page 50 Edit or fi ll in the VLAN settings form, Figure 5-27, according to Table 5.2a and your system requirements. Click Save when fi nished. Figure 5-27: Edit VLAN Settings 5-10 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 51: Syslog Forwarding

    Syslog Forwarding This feature is required if a fi rewall exists between monitored UCrypt Servers and the Monitoring Server. In this case you may specify that syslogs received from monitored UCrypt Servers are forwarded to the fi rewall or router IP address. The fi rewall or router will then need to have UDP port 10514 forwarded to the Monitoring Server.

  • Page 52: Configure Snmp

    Click Save to apply the changes made on this form. Click the System tab to return to the System page or any other tab to continue confi guration. Figure 5-32: Confi gure SNMP Traps Destination 5-12 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 53: User Configuration

    All users for the Monitoring Server must be added through LDAP (Lightweight Directory Access Protocol). To access the LDAP confi guration follow this procedure. Procedure This procedure outlines steps to confi gure the LDAP to register users of the Monitoring Server. MDU Solutions – UCrypt Monitoring Server - Operation Manual 5-13 ® ®...
  • Page 54 You can view the currently confi gured Users by clicking Confi gure Users. There are no confi guration controls on that page. 10. When fi nished, click Back to System Page. Figure 5-36: LDAP Confi guration Page 5-14 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 55: Configure Tacacs+ Authentication

    If a user logs in and they are not part of the specifi ed custom attribute, in this case ‘ATXNetworkUserGroup’ which values include admins,masters,tacacsadmin then the server defaults to admin level access. MDU Solutions – UCrypt Monitoring Server - Operation Manual 5-15 ®...

  • Page 56: Location

    This name will help to positively identify the unit being worked on. Procedure This procedure explains how to confi gure the Location information for display within the UCrypt Server GUI. Click the System tab if it isn’t already selected, Figure 5-40.

  • Page 57: Current Date

    Procedure This procedure explains how to override the time and date for the UCrypt Monitoring Server. Click the System tab if it isn’t already selected, Figure 5-41 If it is necessary to change the time on the Monitoring Server use the format YYYY-mm-dd HH:MM:SS As an example for May 26 2016 11:40 AM enter 2016-05-26 11:40:00 Click Set Current Time .

  • Page 58: System Status

    5 .12 Firmware The fi rmware version installed is reported here, Figure 5-44. Firmware upgrades, when available, are obtained from ATX Networks Technical Support group. Obtain the fi le and save it to your Management Computer before beginning the upgrade.

  • Page 59: Licence Server

    If you have an in-house licensing server you should provide its URL here. Figure 5-45: Licence Server Contact ATX Networks Technical Support Group if you have concerns about the licence server settings. 5 .14 Email Alerts This form allows you to confi gure the SMTP account which will be used to send email from the system.

  • Page 60: Monitoring Server Details

    Click the System tab if isn’t already selected. In the Monitoring Server Details section, click the Customize Acceptable Firmware link , Figure 5-50. Figure 5-50: Customize Acceptable Firmware 5-20 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 61 Devices in service in your systems, Figure 5-51. You can get these version numbers from ATX Networks Technical Support or directly from fi rmware fi les provided by ATX Networks. If using the fi rmware fi le, use the entire number less any extensions that are part of the fi le name.

  • Page 62: User Guides And Documentation

    Figure 5-54: User Guides & Documentation This link connects to a page that provides further links to all published documentation for products supported on this platform, Figure 5-55. Click any of these links to go directly to online ATX documentation. Figure 5-55: Technical Support Page...

  • Page 63: Data Management

    CHAPTER 5: SYSTEM TAB 5 .17 Data Management This section provides for bulk addition of UCrypt Servers as well as backup and restoration of the Monitoring Server database. Figure 5-56: Data Management Section 5 .17 .1 Import/Export Server Records To enable bulk addition of remote Devices to the Monitoring Server you may upload a CSV (Comma Separated Values) fi le which lists the servers to be added.
  • Page 64 12. Servers that cannot be reached or cannot be added will have errors listed in red with the reasons they could not be added and possible solutions. 13. Click Back to System Page to return to confi guration. Figure 5-63: File Upload Success 5-24 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...
  • Page 65 Figure 5-66. Selecting the MD5 fi le is optional but recommended to ensure fi le integrity. Click the Restore button to begin the database restoration. Figure 5-66: Backup Files with MD5 MDU Solutions – UCrypt Monitoring Server - Operation Manual 5-25 ®...
  • Page 66 FTP server and will confi rm success or failure of the connection. If the connection fails, the FTP Server information entered will not be saved. Figure 5-68: FTP Backup Setup 5-26 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 67: Remote Device Alerts

    REMOTE DEVICE ALERTS Remote Device Alerts Alerts generated by UCrypt, DVIS and DigiVu Devices are included here in a condensed form for convenience and reference only. These same Alerts are also found in the operation manual for your product. 6 .1 Chapter Contents •...

  • Page 68: Dvis Fan Error

    An Internal Issue This alert could be generated when external UCrypt cooling fans have failed. If this is the case, there will be fan failure alerts as well. The UCrypt can operate with up to 2 failed fans under normal room temperature ambient conditions of about 72°F (22°C) but if ambient temperatures are elevated, all fans will be needed.

  • Page 69: Ucrypt Fan Error

    6 .5 .1 Refers to The failure of external cooling fans of the UCrypt . The UCrypt contains four or more fans installed on the front panel to assure that the internal temperature is maintained at a level that will allow a long service life under almost all site conditions that could reasonably be encountered.

  • Page 70: Ucrypt Eas Event

    QAM channel if the QAM channel was not previously being received. This will be a very rare event most likely to happen on a UCrypt where all available tuners must be used to process the desired programs and at least one tuner is processing multiple programs.

  • Page 71: Ucrypt Cablecard™ Module Entitlement Error

    Entitlement is necessary for a CableCARD module to decrypt programming therefore a loss of entitlement will result in a loss of that program on the UCrypt output. Each program must be authorized by the Cable Service Provider’s billing system allowing it to be decrypted on a specific CableCARD/host slot pair. The Host is the physical slot that the CableCARD module is inserted into and the “slot”...

  • Page 72: Ucrypt Tuner Lost Pcr Lock Error

    It would be expected that during certain operations such as plant maintenance when disrupting a tuned QAM or an RF outage, the PCR lock would be lost. A loss due to a factor similar to this does not require any action as the UCrypt will regain lock when the QAM is properly restored.

  • Page 73: Ucrypt Lost Oob Lock Error

    The UCrypt has lost reception on the specified OOB carrier. There is an OOB carrier tuner on each CableCARD module / host slot port installed in the UCrypt. Your UCrypt may have between 1 and 10 OOB tuners installed depending on the ordered configuration.

  • Page 74: Ucrypt High Tuner Discontinuities/Minute Error

    6 . 1 1 .2 Repetition of Alert The UCrypt will send an alert each time there are more than 200 discontinuities recorded on a specific QAM in a one minute time frame. 6 . 1 1 .3 Customer Symptoms...

  • Page 75: Ucrypt Program Lost Bitrate Error

    To have an occasional but rare alert of lost bitrate could be considered normal as there are many possible causes, many of them cable system related, or it may happen as a result of a UCrypt operation such as an ‘apply’ or reboot and does not require any attention if the UCrypt is able to recover from the problem by itself.

  • Page 76: Ucrypt Output Qam Lost Bitrate Error

    It is possible for this error to be an indication of an internal software failing. First eliminate the possibility of too many programs in the QAM. If an immediate resolution to the issue is necessary, a reboot of the UCrypt should be attempted. 6 .14 UCrypt Output QAM Lost Bitrate Error 6 .

  • Page 77: Ucrypt Output Qam Channel Restarting Error

    CHAPTER 6: REMOTE DEVICE ALERTS plant maintenance or other operations, or may happen as a result of an effected UCrypt system operation such as an ‘apply’ or reboot and does not require any attention if the UCrypt is able to recover from the problem by itself.

  • Page 78: Ucrypt Tuning Resolver Lost Lock Error

    6 . 1 6 . 7 Next Steps Verify the Tuning Adapter is properly provisioned. Check the configuration on the UCrypt device; the number of SDV programs should be equal to or less than the number of Tuning Adapter tuners. Add additional Tuning Adapter if required.

  • Page 79: Ucrypt Power Supply Failure

    Recurring losses of lock over time on a specific tuner may indicate a hardware problem. 6 .18 UCrypt Power Supply Failure 6 . 1 8 . 1 Refers to Failure of one of the two redundant power supply modules . This failure could be caused also by the lack of AC input to one power supply if they are fed from redundant power sources.

  • Page 80: Ucrypt Dqam Configured But Not Detected

    6 . 1 9 . 7 Next Steps If the program is reported missing occasionally but the UCrypt recovers from the problem without outside help, this may be ignored, especially if the reoccurrence is rare and frequency of reports are very low.
  • Page 81 If this alert is accompanied by other alerts, analyze the sum total of the alerts to determine a possible outside cause as there may be some common problem which cannot be predicted here. This alert would not normally be expected. The UCrypt may be installed in a dirty environment whereby the slots of the motherboard have become dirty and connections to tuner boards are failing.
  • Page 82 CHAPTER 6: REMOTE DEVICE ALERTS This page intentionally left blank 6-16 MDU Solutions – UCrypt Monitoring Server - Operation Manual ® ®...

  • Page 83: Service & Support

    Please contact ATX Technical Support for assistance with any ATX products. Please contact ATX Customer Service to obtain a valid RMA number for any ATX products that require service and are in or out-of-warranty before returning a failed module to the factory.
  • Page 84 9001:15 REGISTERED ATX Networks © 2018 ATX Networks 1-501 Clements Road West, Ajax, ON L1S 7H4 Canada Printed in Canada Information in this document is subject to change without notice. Tel: 905.428.6068 | Toll Free: 800.565.7488 | support@atxnetworks.com Rev. 08/18 (ANW1175)

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