Troubleshooting The Gateway; Zio At Service Notes - iRhythm Zio AT Reference Manual

TROUBLESHOOTING THE GATEWAY

SLOW  (SQUARE) FLASHING (once every 3 seconds):
Indicates that the gateway has lost connection to the patch .
To remedy it, hold the star button for 3 seconds until the orange
light stays on. Then, if you see green flashing, the gateway has found
connection to the Patch .
If orange flashing continues, call Customer Service at 1 .888 .693 .2401 .
SLOW  (TRIANGLE) FLASHING (once every 3 seconds):
Indicates that the gateway does not have cell signal .
To remedy it, move the gateway to a place with a good cell signal (near
a window or outside) and hold the star button for 3 seconds until the
orange light stays on .
Then, if you see green flashing, the gateway has found a cell signal. Do
not move the gateway until the green flashing stops.
If it does not flash green, move the gateway to a new place and try again.
If orange flashing continues, call Customer Support at 1 .888 .693 .2401 .
 (TRIANGLE) FLASHING (3 times per second):
FAST  (SQUARE) OR
Indicates that the gateway is not working . Call Customer Support at
1 .888 .693 .2401 .
1.888.693.2401 • zioreports.com
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ZIO AT SERVICE NOTES

Situation
myZio Registration – In order for a patient to register with myZio they must
Patient Enrollment first be enrolled by the clinic in www.zioreports.com. In
the event that the patient attempts to register prior to
completion of enrollment by the clinic they will receive
a notification indicating "This Zio patch is currently not
available for use. Please call Customer Service at
1.888.693.2401.", until enrollment has been completed.
(SYS-2281)
Patient Timeline – For patients with the Zio AT Patch, ZioReports provides
Paper Booklet Diary a timeline screen that displays along with Transmission,
Entries DDR, Daily, and Final reports, patient provided diary entries.
For each diary entry the date and time of the symptom
reported is displayed. In the event that a patient does not
provide the date/time for a symptom on the paper booklet,
the timeline will display a date with a year starting in 3000.
Dates that have a year of 3000 or greater indicate that
the patient did not provide the timestamp of the symptom
experienced.
(SYS-2315)
1.888.693.2401 • zioreports.com
Note
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