1. Manuals
  2. Brands
  3. MacKay Manuals
  4. Automobile Electronics
  5. Guardian SOLO
  6. Operation and maintenance manual

MacKay Guardian SOLO Operation And Maintenance Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
JJ12-001 v1.5 February, 2013

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Guardian SOLO and is the answer not in the manual?

Questions and answers

Summary of Contents for MacKay Guardian SOLO

  • Page 1 JJ12-001 v1.5 February, 2013...
  • Page 2 The information contained herein includes information which is confidential and proprietary to J.J. MacKay Canada Limited. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written consent of J.J.
  • Page 3 This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. J.J. MacKay Canada Limited Any change or modification to the product not expressly approved by could void the user's authority to operate the device.
  • Page 5 Feb 8, 2013 Take Note MacKay has attempted to update pictures/screen shots to the most current revision, where there is a possibility that some confusion could result in describing a particular item/function/procedure. To identify noteworthy changes/additions to the document, where possible/practical a yellow text box, as shown below, will appear next to the section that has been changed.

  • Page 6: Table Of Contents

    3.18 Modular Components ..........................28 Portable Data Terminal: Description ......................29 Web Based Management Software: Sentinel™ MMS ................30 MacKay Guardian™ Solo: “How does it work?” ..................31 Coin Operation ............................31 Card Operation ............................33 Maintenance/Data Collection Using the RF Probe Interface (RFI) ............36 Meter &...
  • Page 7 9.16 Testing a Reassembled Meter ........................ 58 9.17 Annual Maintenance ..........................59 9.18 Monthly Maintenance..........................59 9.19 Weekly Maintenance ..........................60 9.20 Handling, Transportation and Storage of Meters ................... 60 9.21 MacKay Guardian™ Solo Meter Parts List .................... 62 Returning a Meter to MacKay ........................66...
  • Page 8 Figure 6 – Internal View of MacKay Guardian™ Solo ..................8 • Figure 7 – Exploded Parts View of the MacKay Guardian™ Solo ..............9 • Figure 8 – MacKay Guardian™ Solo Main Controller Board – (Connector Side) ........... 10 • Figure 9 – Front LCD............................13 •...
  • Page 9 Figure 35 - Front Display Board Ribbon Cable ....................56 • Figure 36 - Coax "UFL" type connection and removal tool ................58 • Figure 37 – MacKay Guardian™ Solo "Exploded View" ................... 62 List of Tables • Table 1 – MacKay Guardian™ Solo Parts List ....................65...

  • Page 11: Introduction

    This document describes the basic operation, assembly and the maintenance procedures for the MacKay Guardian™ Solo (Solo) and assumes that meter application version E80B.084x or higher is used. This document is intended for the installation and service personnel who will install and maintain the meters.

  • Page 12: List Of Terms

    LED: Light Emitting Diode.  SAM: Secure Access Module.  Coin Chute: Refers specifically to the MacKay SmartChute™ Coin Discriminator.  Test Card: A valid smart card or test credit card used for Solo testing purposes.  Test Coin: A valid coin used for Solo testing purposes.

  • Page 13: Mackay Guardian™ Solo: General Description

    Operation and Maintenance Guide, v. 1.5 MacKay Guardian™ Solo: General Description The MacKay Guardian™ Solo consists of high strength zinc alloy metal covers and frame, consisting of an upper front cover assembly attached to a lower frame assembly, mated with a back cover assembly.

  • Page 14: Figure 2 - Front Of The Mackay Guardian™ Solo

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 2 – Front of the MacKay Guardian™ Solo  Down (-) Button (decrease payment / time) (Confirm) Button Up (+) Button (Increase payment / time) X (Cancel) Button Enforcement/Service LEDs (Front)

  • Page 15: Figure 3 - Rear Of The Mackay Guardian™ Solo

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 3 – Rear of the MacKay Guardian™ Solo Back Cover Rear Red LCD Antenna Cover Enforcement LEDs...

  • Page 16: Figure 4 - Right View Of The Mackay Guardian™ Solo

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 4 – Right View of the MacKay Guardian™ Solo Front Cover Assembly Mechanism Housing Rear Cover Assembly Antenna Cover...

  • Page 17: Figure 5 - Left View Of The Mackay Guardian™ Solo

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 5 – Left View of the MacKay Guardian™ Solo Front Cover Assembly Mechanism Housing Back Cover Assembly Antenna Cover...

  • Page 18: Figure 6 - Internal View Of Mackay Guardian™ Solo

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 6 – Internal View of MacKay Guardian™ Solo Main Alkaline Battery Pack G Front Cover Lithium-Ion Rechargeable Pack Chip Card Reader Antenna Cover Card Guide/Mag Head Enforcement Display Pivot Linkage Wireless Cellular Exp.

  • Page 19: Figure 7 - Exploded Parts View Of The Mackay Guardian™ Solo

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 7 – Exploded Parts View of the MacKay Guardian™ Solo Front Display Board Chip Card Reader Board Antenna Cover Assembly O Wireless Cellular Expansion Board (WCEB) Front Cover SmartChute Coin Validator...

  • Page 20: Figure 8 - Mackay Guardian™ Solo Main Controller Board - (Connector Side)

    Operation and Maintenance Guide, v. 1.5 Lithium Ion Battery Pack SAM Board (optional) RFID Reader Board (optional) • Figure 8 – MacKay Guardian™ Solo Main Controller Board – (Connector Side) Confirm/Cancel Button Connector Backplane board connector Enforcement Display Connector Chip card reader connectors...

  • Page 21: Mackay Guardian™ Solo: Detailed Description

    The Solo fits into the MacKay MKH 4500 meter case, as well as others, without modification. All exposed Solo parts fit almost flush with the outside of the case.

  • Page 22: Field Serviceability

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 The Solo will automatically switch back to the rechargeable battery pack when it has been recharged to a preset level by the solar panel. The Solo is activated by either the insertion of a coin or a card, if enabled, or by pressing one of the selection buttons on the front of the meter.

  • Page 23: Indication Front

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 The Solo uses a switching power supply on the main board assembly, which supplies the necessary power to the various components when needed. To conserve battery life, when the Solo is not in use by on-street users, many of the components are de-activated or powered down, however the graphic display and event detection circuitry on the main board and coin reader assembly continue to be activated.
  • Page 24 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 The Solo is capable of displaying the following:  Any symbol or pattern in a 64 high by 128 wide pixel graphics viewing area;  Seven lines of small font text of up to 20 characters each ...

  • Page 25: Indication Rear

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Indication Rear • Figure 10 – Rear Red LCD (Various Displays) The Solo has a three square inch solid-state high contrast LCD on the back that is used to indicate paid status, expired status, and failed status. The LCD uses a red polarizer, which produces a high contrast, high visibility red color with a programmable variable flash rate.
  • Page 26 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 staff that the Solo is in a “maintenance required” state. Note that the indicator LEDs on the rear of the Solo follows the exact same indicator behavior as the LEDs on the front of the Solo.

  • Page 27: Credit Card And Coin Acceptance Indication

    • Figure 11 – Solo meter and housing with labels for coin and credit card acceptance and card insertion There is additional space that can be used for instructions or branding depending upon the client’s needs. Figure 11 shows the MacKay Meters logo in those spaces.

  • Page 28: Identification Label

    Each Solo will have a unique serial identification number. This serial number is assigned by MacKay at the time of manufacture and is found on the identification label located on the inside of the Solo front cover above the card guide. The label also contains the Meter ID # that was initially programmed into the Solo at the time of manufacture by MacKay.

  • Page 29: Smartchute™ Coin Discriminator Assembly: General

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 SmartChute™ Coin Discriminator Assembly: General • Figure 13 – SmartChute™ Coin Discriminator Assembly The coin chute, using magnetic coils, registers the parameters of coins that pass through the chute and relays this information to the main electronics board. The main electronics board decides the award of purchase time.

  • Page 30: Coin Acceptance And Discrimination

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 14 – SmartChute™ Coin Discriminator Internal Diagram Subject to the actual location of the foreign object, the Solo can detect both metallic and non-metallic jams. When the coin chute detects a metallic or non-metallic jam, the Solo displays that it is inoperable.

  • Page 31: Figure 15 - Top View, Close-Up Showing Anti-Pull Back Levers

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Significant build up of dirt/grime at the top of the coin chute may be sufficient to be detected as a non-metallic jam, and the Solo will go out of service. Replace the coin chute to correct this condition.

  • Page 32: Card Reader Assembly: General

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 coin chute. When investigating an Solo that has been reported as missing coins or having a large number of invalid coins, first inspect the post/housing to determine that it is not more than two (2) degrees of being plumb. A bent post will not allow the coin to free- fall through the coin chute, and the instances of invalid coins and jams will increase, with the severity of the bent post.

  • Page 33: Card Acceptance

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 A metal card reader support bracket is installed prior to assembly of the card reader assembly to the Solo by sliding the bracket over the outer edges of the card reader guides.

  • Page 34: Upgradeability And Peripheral Port

    The serial interface allows the meters to potentially communicate with MacKay support equipment to re-program the meters, change rates, etc., using a direct connection process.

  • Page 35: Programmable Feature Options

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 3.11 Programmable Feature Options The following meter profile features are programmable on the Solo:  Standard rate operation (one rate, 24 hours a day, 7 days a week)  Time of day multi-rate operation (up to 8 rates in a 24 hour period) ...

  • Page 36: Memory

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 The day of week is tracked in the Solo and is displayed on the LCD along with the time- of-day and other service information when the reset button is pressed. Sunday is considered day 1, and the time is displayed in 24 hour format.

  • Page 37: Transfer Of Data

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 The Solo incremental coin count totals will closely match the physical coin count total. The Solo continues to increment its coin counters until they are reset during a coin audit using the PDT or collection card. This counting/increment activity includes periods of Free Parking and No Parking and low power periods.

  • Page 38: Modular Components

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 3.18 Modular Components The Solo consists of modular components that can be separated for repair and/or replacement. The main wear and tear components can be accessed by removing the appropriate securing pins or screws, using a common #2 Philips screwdriver. All screws remain attached to the zinc frame and will not fall out after disassembly.

  • Page 39: Portable Data Terminal: Description

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Portable Data Terminal: Description The meter, once installed into the field, can be programmed and communicated with, by a portable data terminal (PDT), configured with the appropriate interface device and running suitable software to allow communications.

  • Page 40: Web Based Management Software: Sentinel™ Mms

    Operation and Maintenance Guide, v. 1.5 Web Based Management Software: Sentinel™ MMS The MacKay Sentinel™ web based meter management software is used for organizing meter system data, generating reports, and managing the entire meter system. This web based software can be accessed using most web browsers and using the provided user access information.

  • Page 41: Mackay Guardian™ Solo: "How Does It Work

    Operation and Maintenance Guide, v. 1.5 MacKay Guardian™ Solo: “How does it work?” This section describes the basic coin and card operation of the MacKay Guardian™ Solo meter, use of the Smart Card Interface (SCI) and the meter’s display sequence following reset (Lamp Test).
  • Page 42 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 If the coin is Invalid (i.e. not on the list of valid coins):  The invalid coin symbol is turned on, if configured (see Figure 9, Item C).  The meter’s internal invalid coin counter is increased by one.

  • Page 43: Card Operation

    MacKay Customer Service Representative for further details. Certain card schemes can use either re-loadable or disposable cards, and are customizable within the meter application, created and provided by MacKay. Please contact your MacKay Customer Service Representative for further details on supporting other cards on the Solo.
  • Page 44 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 If the card is Invalid:  The meter will display a message indicating a card error and to pay using coins (for example, “Card Error, Use Coins”).  If the card is left in the card reader device after the meter has displayed this message, the meter will in almost all cases display a “Coins Only”...
  • Page 45 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 may purchase up until the maximum time on the Solo has been reached or the card is depleted of funds.  If the inserted card does not have sufficient funds to complete a purchase, the meter will display the message “No Funds, Use Coins”...

  • Page 46: Maintenance/Data Collection Using The Rf Probe Interface (Rfi)

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Solo Memory  The meter’s internal token counters increased by the number of tokens extracted from the card, which increases as long as the card remains in the card reader device up until the maximum time has been purchased.

  • Page 47: Meter & Lcd Display Activity During & Following Reset

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Note: Meter & LCD Display Activity During & Following Reset When the reset button is pressed and released, the primary time of day clock is shortly halted and started. Any previously purchased time is lost and the meter display time is reset to zero. The graphics display will be cleared while the reset button is depressed.
  • Page 48 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Main App version # Bootstrap App version # Chute App Version # CRC Check if configurations area OK CRC Check if Manufacture area OK Battery Pack Voltages Alkaline Pack Lithium-Ion Pack...

  • Page 49: Requirement For Periodic Data Transfer

    To access the coin/card test feature. In cases where the meter is apparently non-responsive to normal stimuli. Where requested to do so by MacKay originating operating procedures, or customer service representative, obeying all documented timing restrictions. Requirement for Periodic Data Transfer...

  • Page 50: Meter Installation And Removal From Housing

    Next, install the Solo meter as described in the following section. When first powered up, the MacKay Guardian™ Solo meter will display the “Out of Order” message until it has been configured, described below, and will display a flashing amber LED until it has been connected to the cellular network.

  • Page 51: Mackay Guardian™ Solo Removal

    City’s repair staff at their meter repair depot will know what the original fault was and what repair attempts have already been made. If the meter cannot be repaired, and if it is still covered by warranty, return the meter to MacKay in accordance with prescribed warranty return procedures.

  • Page 52: Troubleshooting

    This section deals with basic troubleshooting. It is assumed that the user/reader of this guide has received adequate Solo training and knows how to use the MacKay MT-CE Handheld Application. Use discretion when determining which procedures can be carried out on-street and which require the meter to be taken to the meter repair depot for servicing.

  • Page 53: Final Test

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Final Test Before the Solo can be considered ready for the street, it must be [TBD] Common Faults The following outlines the more common faults and most likely repairs. 8.3.1 Problem...

  • Page 54: Maintenance And Repair

    MacKay Guardian™ Solo. Testing a New Battery Pack Using a digital multi-meter (DMM) set to the proper voltage range (10V DC) test the terminal voltage of the new alkaline battery pack.

  • Page 55: Figure 21 - Opened Mackay Guardian™ Solo With Battery Packs

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 21 – Opened MacKay Guardian™ Solo with battery packs • Figure 22 – MacKay Guardian™ Solo Alkaline Battery Pack Once the battery pack is disconnected, it normally takes 1-2 seconds for the removal to be detected, and the meter display to go blank.

  • Page 56: Figure 23 - Mackay Guardian™ Solo Lithium-Ion Rechargeable Battery Pack

    (Dow Corning 4 Electrical Insulating Compound). • Figure 23 – MacKay Guardian™ Solo Lithium-Ion Rechargeable Battery Pack Attach the new, previously tested, replacement battery pack by connecting the mating battery connector to the MCB.

  • Page 57: Meters Returned To Meter Repair Depot For Repair

    Do not return partially dismantled or loose parts to the repair depot. Once the meter has been repaired by MacKay and returned, coin check and check with a test card (if used) and return it to stock for future use.

  • Page 58: Disassembly

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Disassembly The following are step-by-step instructions for the disassembly of the Solo. Depending on the component being replaced, not all steps of the disassembly procedure will need to be performed. As the disassembly involves electronic components, the work area must be clean and have appropriate anti-static measures in place with anti-static mats, pads, wrist-straps, and any other appropriate anti-static equipment.

  • Page 59: Replacing Coin Discriminator

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Pull the coin chute front forward of the zinc frame part. This will fully expose the coin chute. To remove the coin slot from the coin chute front, insert the tip of a flat bladed screwdriver into the coin slot and lift up on the coin slot.

  • Page 60: Removal Of The Main Control Board (Mcb) Assembly

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Spray a squirt of ProGold™ XPG5 conditioning treatment on the connectors and re-install a coin discriminator into the mating header. Assemble the parts previously removed. Press the reset button and ensure that the meter is in service. Drop a coin 10 or more times through the meter and observe for proper acceptance.

  • Page 61: Figure 25 - Wireless Cellular Expansion Board

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 25 - Wireless Cellular Expansion Board Disconnect the two button flex cables by gently pressing down on the retaining latches on the end of each flex cable, and then gently sliding the flex connectors out of the mating connectors (J21, J22) on the MCB (see illustration).

  • Page 62: Replacing A Card Guide/Mag Head Assembly

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Re-assembly is reverse of the above. *Removal and handling of the Solo circuit boards requires that proper anti-static handling procedures be followed at all times. Never handle circuit boards without the proper ESD equipment (grounded wrist straps, antistatic, etc.)

  • Page 63: Replacing A Chip Card Reader Board

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Unplug the Mag Head reader from the MCB connector J5 (see illustration) • Figure 30 – J5 - Magnetic Head Connector on MCB Lift out the card guide. Reassembly is in the reverse order.

  • Page 64: Replacement/Removal Of Lithium Ion Battery

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Lift the board clear of the MCB Inspect/clean/repair/replace the chip card reader board as necessary Reassemble the chip card reader in reverse order Prior to fully tightening the four retaining screws, insert a test card fully into the Solo card slot.

  • Page 65: Replacing The Rear Enforcement Display Assembly

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Reattach the connectors to the MCB for both the Lithium Ion battery and the main alkaline battery pack. 9.12 Replacing the Rear Enforcement Display Assembly *Before the disassembly note the position of the ribbon cables on this assembly (see illustration) •...

  • Page 66: Replacing The Front Display

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Lift the enforcement display assembly up slightly and then disconnect the MCB to enforcement display ribbon cable of the MCB by depressing the eject tabs in the mating connector Lift the enforcement display assembly clear...

  • Page 67: Replacing The Solar Panel

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 9.14 Replacing the Solar Panel Disconnect both battery packs from the MCB at J11/J12 Disconnect the lower coin chute assembly as previously described Unplug the WCEB as previously described Remove the MCB assembly as previously described...

  • Page 68: Testing A Reassembled Meter

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Remove lower coin chute assembly Remove WCEB assembly by carefully separating the two SMB connectors between the WCEB Assembly to the SMB connector to the antenna. • Figure 36 - Remove the MCB assembly...

  • Page 69: Annual Maintenance

    The following is a recommended procedure for card reader maintenance using a PRESAT™ Smart Card Reader Double-Sided Cleaning Card which can be purchased from MacKay. The card reader cleaner is long enough so that both ends of the card reader can be used for cleaning.

  • Page 70: Weekly Maintenance

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 The cleaning solution from the card cleaner manufacturer (PRESAT) can be purchased in volume. It should be put into a spray bottle and applied to the end of the card reader cleaner as required to keep them moist and effective.
  • Page 71 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 placing the housing in a secure container for transport keeping the Solo and the housing separate.  It is recommended that the meter be transported from one area to another using the meter boxes supplied or a container of equal or better quality.

  • Page 72: Mackay Guardian™ Solo Meter Parts List

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 • Figure 37 – MacKay Guardian™ Solo "Exploded View" 9.21 MacKay Guardian™ Solo Meter Parts List PART NUMBER PART DESCRIPTION Solo Front Cover Assembly 10GD4000000 Front Cover 10GD4000150 Active Locking Leg...
  • Page 73 35GD4000260 Fillister Phillips 6-32 -5/16" 35PD4000330 Pan Head Machine Screw 6-32 UNC-0.375 35PD4000335 Pan Head Machine Screw 6-32 x .625" Guardian Solo CEB Foam Spacer (1-1/4" x 1-1/2" 35GD4000350 x .325) 35GD4000725 Solar Panel Gasket A 35GD4000735 Solar Panel Gasket B...
  • Page 74 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 45GD4000050 Rear Cover Locking Slide Right 45GD4000140 Rear Display Backer Plate HD P - Sticker (Option) Solo Mech Front Assembly 10GD4000020 Front Frame 10GD4000050 Center Mount 15GD4000450 Back Plane Board 20GD0000025...

  • Page 75: Table 1 - Mackay Guardian™ Solo Parts List

    Sensor Retainer Bracket, 1/16" stainless Hamlin Magnet operated sensor w 300mm leads Magnet, 0.25" OD x 0.1" thick, rare-earth permanent Sensor to Automotive connector 3Pin, FEMALE Backplane PCB to Automotive connector 3Pin, MALE • Table 1 – MacKay Guardian™ Solo Parts List...

  • Page 76: Returning A Meter To Mackay

    MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Returning a Meter to MacKay Contact the Product Support Technician at MacKay for a ‘Return Merchandise Authorization Number (RMA#)’; Phone: (888) 462-2529 Fax: (902) 752-5955 Send the meter(s), noting the RMA# clearly on the packing slip, to the following address:...
  • Page 77 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Notes...
  • Page 78 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5 Notes...
  • Page 79 MacKay Guardian™ Solo Operation and Maintenance Guide, v. 1.5...

Table of Contents