Summary of Contents for CHASE Paymentech VeriFone Vx Series
- Page 1 Terminal Guide VeriFone Vx Series Retail and Restaurant This Quick Reference Guide will guide you through understanding your terminal’s functionality and navigation, and will help you with troubleshooting.
-
Page 2: Table Of Contents
Contents GETTING STARTED Hot Key Functions ................3 Available Transaction Types .............4 Clerk/Server Setup ................5 Gift Card Transaction Types (Opt.)..........6 Available Reports ................7 Navigating Your Terminal ..............8 Settling the Batch ................9 REFERENCE Prompt Q&A ..................10 AVS Response Codes ............... 11 Common Error Codes ..............12 Chip Card Error Codes ..............13... -
Page 3: Hot Key Functions
Hot Key Display Icon Location Function Functions First Hot Key Down Arrow - press Far Left to scroll down to the next menu. Press the [ALPHA] Up Arrow - press to scroll key from the idle up to the previous menu. prompt to view icons Press the yellow key for the four hot keys. -
Page 4: Available Transaction Types
Refer to this section for information on Force* Perform a force sale when the terminal Press [Arrow] cannot reach the host (Chase Paymentech) to scroll, and what transactions are to authorize a transaction. Contact your voice select Force. available, when to... -
Page 5: Clerk/Server Setup
Available Credit, Debit and Chip Card Transactions To initiate Transaction Close Tab (restaurant only) Perform Press [Arrow] Types (cont.) to close the opened tab and place to scroll, and it in the settlement batch file. select Tab > Close Tab. Your terminal Pre-Auth/Pre-Auth Completion (retail only) Select Pre-... -
Page 6: Gift Card Transaction Types (Opt.)
Add Value. If you are participating Activation/Block Activation Create a Press [Gift in Chase Paymentech’s consumer’s gift card account by assigning Card], press proprietary Gift Card value to a card. One or more gift cards [Arrow] to scroll, can be activated at one time. -
Page 7: Available Reports
Available Reports: Main Menu Reports Totals Report Prints totals by card type and card issuer. Detail Report Prints detail information for each transaction. A report is like a Clerk/Server Reports Launches Clerk or Server Reports snap shot in time of Menu options. -
Page 8: Navigating Your Terminal
navigating BegIn A SALe your To begin a sale transaction, press [F2] to select Sale from the idle screen. Your terminal will guide you through the process. Terminal BegIn OTHeR TRAnSACTIOnS Use the [Arrow] key at the main menu or idle prompt to navigate to the transaction type you wish to perform. -
Page 9: Settling The Batch
(TCS), meaning it stores transactions throughout the day Your transactions must and sends batch totals (sales and refunds) to the host be “settled” daily. Read (Chase Paymentech) after the close of business. this section to ensure There are two settlement options: Manual the settlement process Settlement and Auto Settlement. -
Page 10: Prompt Q&A
Prompt Prompt Description/Action Q&A May display while performing a Web sale. Select Yes or No in regard to whether the card While navigating number was collected via an Yes [F1] encrypted means (i.e., HTTPS through transactions, Encrypted? No [F2] Web page, PGP e-mail, etc.). you’ll find that some prompts aren’t as clear May display while performing a... -
Page 11: Avs Response Codes
AVS Response Code Description Visa MC Amex Disc. Codes Match - Address and 6-digit postal code The Address Verification Match - Address and postal code (for Discover, System (AVS) is a address only matches) feature that adds fraud protection on card-not- Partial - Address matches,... -
Page 12: Common Error Codes
Common error Code Description Action error The card number Retry. If error persists, Codes being used for the ask for another form Account # current transaction of payment as the card does not pass the may be fraudulent. LUHN check. In the event that your terminal displays Batch Full... -
Page 13: Chip Card Error Codes
Chip Card error Code Description Action error Appl Not The application Follow instructions Codes on the chip card is on the terminal Supported not supported. to complete the transaction. In the event that your Card Blocked The chip card has Follow the instructions terminal displays a been blocked. - Page 14 nOTeS...
- Page 15 nOTeS...
- Page 16 Merchant Support 1.800.265.5158 WKCA-019-EN VF-4.0, RR 07/12...