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FAQ: Frequently Asked Questions
A: The e-Box® does not move up or down
A1: Check the power lead is connected to the wall outlet, if not connect the power lead.
A2: Check the cable connections to the control box Page 10 step 1 and 2, make sure the cables are connected.
A3: Check the connection of the short motor cable to the control box cable, make sure the cables are connected.
A4: Check for wiring damage from bad assembly: page 5 on step 4: If wiring is damaged, disconnect the e-Box® from
the wall outlet and contact your dealer for a replacement or repair.
WARNING: DO NOT ATTEMPT TO REPAIR BROKEN WIRING!
A5: The e-Box® motors are intended for intermittent use, continuous or extended use (more than 6 minutes) will
cause over-heating and a safety system will switch the motors off, if this happens allow the motors to cool down
for at least 1 hour. The system will automatically switch back to normal when the motors have cooled down.
A6: If steps A1 to A4 have been found in order and the problem still exists, contact your dealer for repair of the unit.
B: The motors don't move smoothly or the left and right motors are at a different height
B1: Follow steps 3 to 6 on page 10 to synchronize the motors
C: The e-Box® only moves down and not up: the e-Box went into safe-mode, a power cut may have happened during
operation, or there is a bad wiring connection.
C1: Follow the steps 3 to 6 on page 10 to synchronize the motors
C2: If the problem still exists follow steps A1 to A4
Thomas Regout Inc. 121 Smokehill Lane Woodstock 30188 GA USA
Mobile motorized height adjustable stand
11
DIMENSIONS
Regout Balance Systems B.V. Industrieweg 40 6219NR Maastricht the Netherlands
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