DIEBOLD NIXDORF CINEO C1010 User Manual
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DIEBOLD NIXDORF CINEO C1010 User Manual

Coin recycling system
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CINEO C1010
Coin Recycling System
User Manual (September 2018)

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Summary of Contents for DIEBOLD NIXDORF CINEO C1010

  • Page 1 CINEO C1010 Coin Recycling System User Manual (September 2018)
  • Page 2 - the product. We would like to thank you in advance for your comments. With kind regards, Diebold Nixdorf Wohlrabedamm 31 D-13629 Berlin E-Mail: retail.documentation@dieboldnixdorf.com _________________________________________________________________________________________________________________ Your opinion CINEO C1010, User Manual, September 2018 Order No. of this Document: 01750262008B...
  • Page 3 All brand and product names mentioned in this document are trademarks of their respective owners. Copyright ©Diebold Nixdorf, 2018 The reproduction, transmission or use of this document or its contents is not permitted without express authority. Offenders will be liable for damages.

  • Page 4: Table Of Contents

    Product Label ..........................3 Model Number Decoding ......................4 Selecting an Installaton Site ....................... 4 Unpacking the CINEO C1010 ...................... 4 Putting the CINEO C1010 into Service ..................5 Components ..........................6 Front View ..........................6 Status Illumination ....................... 7 Rear View ..........................
  • Page 5 Opening and closing the CINEO C1010 LID ................21 Opening/Closing the Upper Coin Acceptance Unit............... 22 Opening and Closing the Coin Payout Unit ................22 Filling the Hoppers ....................... 23 ... via Coin Input Funnel ..................... 24 ... manually ........................24 Emptying the Coin Hoppers...
  • Page 6 Important Notes ........................59 Certificates ..........................61 CE Marking ..........................61 Federal Communications Commission (FCC) ............... 61 Recycling the CINEO C1010 ....................62...

  • Page 7: Introduction

    Introduction Introduction The CINEO C1010 is a coin recycling system used in retail checkout zones and self-service cash systems as well as in banks' front offices reliably accepting and dispensing all coin denominations of a currency. As part of a point of sale terminal coins can be deposited and dispensed either by the cashier or direct by the customer.

  • Page 8: Esd (Electrostatic Sensitive Devices)

    Unpack the parts and check that all items listed on the shipping list are present. Should you find any of the following, contact your representative or point of sale for Diebold Nixdorf GmbH immediately:  Transport damage  Discrepancies between the shipped items and the delivery note ...

  • Page 9: Product Label

    CINEO C1010 Introduction Product Label The product label of the coin recycler contains all data defining the device such as model and serial number: Product Label (Sample) Product name Bar code, serial & model number (specifies product) Customer order number (10-digit), Item no./order (4-digit),...

  • Page 10: Model Number Decoding

     Noise emission, ambient temperature and air humidity Unpacking the CINEO C1010  Unpack the CINEO C1010 and keep the original packaging safe for possible later use.  Compare scope of delivery with the delivery note enclosed.  Check the CINEO C1010 and optional accessories for damages (in transit) and advise your...

  • Page 11: Putting The Cineo C1010 Into Service

     If necessary, reconnect the mains supply to the cash handling system.  Use the on-off switch (3 – see picture below) on the rear side to switch the CINEO C1010  Initialize the CINEO C1010 using the control unit computer.

  • Page 12: Components

    Coin input funnel User interface (option) Pull handle – open C1010 (lid or payout unit) Push-button – open lid/coin acceptance unit Lock – push-button on CINEO C1010 lid Lock – open payout unit Status illumination – coin return tray Coin return tray...

  • Page 13: Status Illumination

    CINEO C1010 Components Status Illumination Blinking Blinking Blinking Blinking Blinking See error list Blinking Rear View On-Off switch Interface – PC (USB standard B) Interface - Power...

  • Page 14: Modular Layer Structure

    CINEO C1010 Components Modular Layer Structure Lid (layer 4) including:  Coin input funnel  Operating elements as lock, push-button, pull handle, replenishment flap, user interface (option) 2-layer coin acceptance unit (layers 3 & 2, key-locked unit, accessed by authorized personnel only) including: ...
  • Page 15 CINEO C1010 Components Payout unit (Layer 1) Lower acceptance unit (Layer 2) Upper acceptance unit (Layer 3) Lid (Layer 4)
  • Page 16 CINEO C1010 Components Dust Tray Coin conveyor belt Trash flap Trip lever for lid open switch Coin validator arm Centrifuge Coin rejector pin Coin validator...
  • Page 17 CINEO C1010 Components Coin return chute Coin sorting chutes Main PCB Gas springs Coin hoppers Coin return belt Bail handle, hopper Payout disc, hopper...

  • Page 18: Coin Cycle

    If the top illumination is green, one or more coins can be dropped into the coin input funnel. Sensors in the funnel detect the coins and start the CINEO C1010 centrifuge in the coin acceptance unit. The top illumination is now flashing green.
  • Page 19 If the coin counter of a hopper has reached its full level, the CINEO C1010 issues a service message claiming an emptying cycle for this hopper. If the maximum level is reached, the CINEO C1010 stops operating (see below "Payout configuration &...

  • Page 20: Payout Configuration & Capacity

    1,00 2,00 High Volume No. of coins triggering full message/"please empty" Max Volume Max. no. of coins stops CINEO C1010 operation For the capacities of other currencies choose the document 0170332830 or look for this on the Diebold Nixdorf Intranet.

  • Page 21: Coin Rejector Pin

    CINEO C1010 and into the coin hoppers or coin return tray (cf. Chap. "Coin path & Sensor monitoring", p. 15). Only when the coins have passed these checking devices, either coin acceptance and payout or, in case of tampering or malfunction, an error code is transmitted to the control unit.

  • Page 22: Bottom Key Lock & Pull Handle

    This unlatches the coin acceptance unit and may damage the device or result in injuries. Coin Path & Sensor Monitoring The following figures show the coin path through the CINEO C1010. 3-height photoelectric sensors starting CINEO C1010 when detecting coins in the input funnel...
  • Page 23 CINEO C1010 Components Lever Measures coin diameter Coil Measures coin material properties Optical sensor Measures coin rim Photoelectric sensor Detects coin position Coin rejector pin coming up to extract (red) coins with measured values beyond the programmed acceptance band and deflecting these coins to the return belt &...
  • Page 24 CINEO C1010 Components Accepted coin sensor & sorting control sensor for first gap (capacitive sensor): detects position of accepted (green) coins with valid measured values and increases coin validator counter for this coin Sorting control (capacitive sensor) in front of each coin gap:...
  • Page 25 CINEO C1010 Components Coin ejector lever: stressed by the coins ejects coins to be dispensed out of the hopper Payout control (three photoelectric sensors): detect coins to be paid out when falling on the return belt and decrease coin counter...

  • Page 26: Operation

    Switching the CINEO C1010 On/Off Before switching off the device, wait until a transaction has been finished. Disconnecting the CINEO C1010 from supply (intended or unintended) may result in an immediate abortion of a currently running transaction remaining coins in the processing paths wrong coin counters.

  • Page 27: Opening And Closing The Cineo C1010 Lid

    Operation Opening and closing the CINEO C1010 LID Though the CINEO C1010 stops running when the lid is opened, you should always wait until a transaction has been finished before you open the lid to not affect the coin counters.

  • Page 28: Opening/Closing The Upper Coin Acceptance Unit

    If necessary, wait until a transaction has been finished and switch the CINEO C1010 off  Insert the key in the lower lock (1) and turn it counter-clockwise as far as it will go.

  • Page 29: Filling The Hoppers

     Close the CINEO C1010.  Turn the key clockwise as far as it will go and pull it out of the lock.  Switch the CINEO C1010 on (see page 19). Filling the Hoppers ... In order that the coin hoppers can be filled and all coins will be registered/counted in filling mode you need the product-dependent software installed on the control unit computer connected.

  • Page 30: Via Coin Input Funnel

    Make sure that coins fall into the correct hopper. Exercise care when filling the hoppers. To guarantee proper operation of the CINEO C1010 the coins must not fall into the device.  Close payout unit again (see page 21).  Increase the coin counters for each hopper.

  • Page 31: Emptying The Coin Hoppers

     The status illumination (1) is green and all coins are dispensed from the hoppers.  Remove dispensed coins from the coin return tray (2).  Return CINEO C1010 to normal operating mode. Make sure that coins fall into the correct hopper.

  • Page 32: Fast Emptying Of The Coin Hopper

    CINEO C1010 Operation …. fast emptying of the coin hopper…. Slightly squeeze the coin tray at the bottom of the tray on both sides (see arrows)..and push the coin tray upwards until it clicks into place. Hold a container underneath the coin dispense under the coin dispenser.…...

  • Page 33: Manually

    Operation ... manually Due to the locks on the front of the CINEO C1010, both front coin hoppers can only be removed after having removed the neighbour hoppers.  Open payout unit (cf. Chap. "Opening and closing the coin payout unit", p. 21).
  • Page 34 CINEO C1010 Operation  Close payout unit again (cf. Chap. "Opening and closing the coin payout unit", p 21).  Reset the hoppers' coin counters in control software. Let the hopper engage correctly to ensure proper contact to the PCB and proper...

  • Page 35: Emptying The Dust Tray

    Operation Emptying The Dust Tray  Open the CINEO C1010 lid (cf. Chap. "Opening and closing the CINEO C1010 lid", p. 20).  Lift the clip and carefully fold down and unhinge the tray. Make sure that dust or foreign objects do not fall into the CINEO C1010 when emptying and cleaning the dust tray.

  • Page 36: Cleaning The Cineo C1010

     Switch the CINEO C1010 off.  Open the lid (cf. Chap. "Opening and closing the CINEO C1010 lid", p. 20).  Remove dust and coin residues from the coin runway using the hoover/vacuum cleaner.
  • Page 37  Remove remaining dust and coin residues using compressed air and a brush, if necessary.  Close the upper acceptance unit and the lid again (cf. Chap. "Opening and closing the upper coin acceptance unit", p. 21) (cf. Chap. "Opening and closing the CINEO C1010 lid", p. 20).

  • Page 38: Cleaning The Coin Conveyor Belt

     Switch the CINEO C1010 off.  Open the lid (cf. Chap. ”Opening and closing the CINEO C1010 lid", p. 20).  Open the upper acceptance unit (cf. Chap. "Opening and closing the upper coin acceptance unit", p. 21).

  • Page 39: Cleaning The Centrifuge

    Compressed air/high-pressure spray, soft brush, cleaning tissues  Switch the CINEO C1010 off.  Open the lid (cf. Chap. "Opening and closing the CINEO C1010 lid", p. 20).  Open the upper coin acceptance unit (cf. Chap. "Opening and closing the upper coin acceptance unit", p.
  • Page 40 (this pin is not fixed) and store it in a safe place.  Use cleaning tissues to wipe the centrifuge.  Allow all parts to dry.  Assemble in reverse order, close and switch the CINEO C1010 on again.

  • Page 41: Cleaning The Coin Validator & Sorting Spiral

     Switch the CINEO C1010 off.  Open the lid (cf. Chap. "Opening and closing the CINEO C1010 lid", p. 20).  Open the upper acceptance unit (cf. Chap. "Opening and closing the upper coin acceptance unit", p. 21).

  • Page 42: Cleaning The Coin Hoppers & Return Belt

     Remove dust and coin residues from every single hopper and the return belt using com- pressed air.  Use a slightly moistened cleaning tissue to wipe all fine dust off the hoppers and return belt, if necesarry.  Allow all parts to dry.  Assemble, close and switch the CINEO C1010 on again.

  • Page 43: Firmware Update

    Connecting the CINEO C1010 to the PC The CINEO C1010 is connected to a PC in the workshop using the USB cable provided and the USB interface on the right-hand side of the CINEO C1010.

  • Page 44: Remedying The Cause Of A Malfunction

    In addition, the CINEO C1010 will store the time and date of the last 25 errors and the control software can issue a ccTalk command to retrieve this information (cp. ccTalk specification at www.ccTalk.org).

  • Page 45: Error Categories

    The CINEO C1010 will attempt to resolve any errors or problem situations without external intervention. Events are prioritized in the categories defined below: Informational The event will be recorded and transmitted to the control software but the CINEO C1010 will con- tinue to operate correctly and no intervention is required.

  • Page 46: Troubleshooting Table

    In the column “By whom” the order of the operating personnel is indicated, e.g. “Attendant”. If the indicated operator is not available you have to call the service. The following table lists the ccTalk error codes transmitted by the CINEO C1010: ccTalk error...
  • Page 47 0x0901 Coin return tray is full. CINEO Attention Take the change out of the return cup. Customer / attendant C1010 stopped dispensing The CINEO C1010 will then continue to coins operate 0x0902 Attention Attendant / service Coin return tray not in position Install coin return tray correctly.
  • Page 48 0x0A65 Coin validator communication Critical Make sure that the coin validator is Service installed and engaged correctly (cf. failure. CINEO C1010 control unit was unable to establish Chap. "Removing and reinstalling coin communication with the coin validator" Service validator If necessary, replace validator (cf.
  • Page 49 Service source and destination data is not same (IAP#10). FW file is corrupt 0x0ADC Coin validator FW upgrade: Attention Reset CINEO C1010 Service flash programming hardware interface is busy (IAP#11) 0x0ADD Coin validator FW upgrade: Info coin validator is in boot-loader...
  • Page 50 Service If necessary, clean sorting spiral (cf. Chap. "Cleaning the coin validator & sorting spiral", p. 31) and chutes (cf. Service Manual) 0x0A2014 CINEO C1010 system timeout Critical Service Manual Service Open lid and upper acceptance unit (cf. 0x0A2015 Centrifuge blocked and cannot...
  • Page 51 (cf. Service Manual) 0x0A2020 Operating voltage low Critical Make sure that CINEO C1010 is connect- Service ed correctly (cf. Chap. " Putting the CINEO C1010 into service", p. 28) Service Make sure that the coin validator is...
  • Page 52 CINEO C1010 Malfunctions ccTalk error Description/Cause Category Remedy/hints By whom code data block If necessary, replace coin validator Service (Service Manual) 0x0A2030 Configuration data block Critical Update configuration data block Service checksum error If necessary, replace coin validator (Ser- Service...
  • Page 53 CINEO C1010 Malfunctions ccTalk error Description/Cause Category Remedy/hints By whom code If necessary, clean coin validator (cf. Chap. "Cleaning the coin validator & sorting spiral", p. 31) Attention Open lid and upper acceptance unit (cf. 0x0A8n65 Sorting error. Coin was sorted Attendant possessing the n = 0..F = Coin...
  • Page 54 Insert coin again Customer measurement timeout Open lid (cf. Chap. “Opening and closing Attendant possessing the the CINEO C1010 lid", p. 20) and bring key for the upper lock coin validator arm into correct position 0x0AC0C1 Coin was rejected due to...
  • Page 55 Open lid (cf. Chap. "Opening and closing 0x0AFCnn Communication error between Critical Service the CINEO C1010 lid", p. 20) and check coin validator and main PCB connections of 10-pole and 20-pole cables on motor PCB, then open payout unit (cf. Chap. "Opening and closing the coin payout unit", p.21) and check con-...
  • Page 56 Coin input funnel replied with Info bad parameter 0x8B03 Clearing algorithm against coin Info return belt motor overcurrent started 0x8E64 CINEO C1010 control unit Info retrying communication after unsuccessfully attempting to communicate with coin input funnel 0x8E6C Coin input funnel master Info...

  • Page 57: Technical Data

    CINEO C1010 Technical Data Technical Data Supply voltage 24V DC ±10% Power supply Input: 100–240V AC Output: 24V DC ±10% Current consumption Stand-by mode: approx. 600mA Operating mode: approx. 3,000mA Max.: approx. 5,000mA Inrush current: approx. 8,000mA Temperature range Operation: 5 °C to 55 °C...
  • Page 58 CINEO C1010 Technical Data Noise emission Sound power level LwAd in acc. with ISO 9296: Stand-by mode: x.xB Typical operation cycle: x.xB Sound pressure level LpAm in acc. with ISO 9296: Stand-by mode: xxdB) Typical operation cycle: xxdB Interfaces USB standard B...

  • Page 59: Interfaces

    CINEO C1010 Technical Data Interfaces USB PORT USB standard B PINNING Pin Function Description 1 VCC 2 D- Data- 3 D+ Data+ 4 GND Ground POWER CONNECTOR Type: KPJX-4S-S, socket, shielded Manufacturer: Kycon PINNING Pin Function 1 24V DC 2 24V DC...

  • Page 60: Appendix

    CINEO C1010 Appendix Appendix Installation and Service Dimensions...
  • Page 61 CINEO C1010 Appendix...

  • Page 62: Block Diagrams

    CINEO C1010 Appendix Block Diagrams The following block diagrams show the main PCB connectors and are intended to provide general overview of the CINEO C1010 wiring to make it easier for you to service the CINEO C1010. Motor Connection Diagram...

  • Page 63: Data Connection Diagram

    CINEO C1010 Appendix Data Connection Diagram...

  • Page 64: Cleaning Materials: Order Numbers

    CINEO C1010 Appendix Cleaning Materials: Order Numbers The items listed below can be ordered from Diebold Nixdorf branch office or your Diebold Nixdorf sales partner. Product Name Order Number Explanation Cleaning set for EDP devices: 01750097335 For cleaning and maintaining...

  • Page 65: Important Notes

    Should you have any questions, please contact your dealer or our service department. Devices supplied by Diebold Nixdorf International GmbH (WN) comply with the respective safety regulations for data-processing devices and information technology devices, including electrical office equipment for use within an office or store environment.
  • Page 66 CINEO C1010 Appendix  Transport the appliance only in its original packaging (to protect it against knocks and bumps).  In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or foreign objects in the device) take the following steps: ...

  • Page 67: Certificates

    CINEO C1010 Appendix Certificates CE Marking This device complies with the requirements of EEC directive 2004/108/EEC with regard to "Electromagnetic Compatibility", 2006/95/EEC, "Low Voltage Directive" and 2011/65/EU (RoHS Directive). Therefore, you will find the CE mark on the device or on its packaging.

  • Page 68: Recycling The Cineo C1010

    For recycling purposes do not attach any additional adhesive labels to the device. Diebold Nixdorf disposes of old devices in an environmentally responsible manner at a recycling center that is ISO 9001 and ISO 14001 certified, as is the entire company.
  • Page 69 Diebold Nixdorf D-33094 Paderborn Order No.: 01750262008B...

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