Support; Support And Contact Information; Support Information; Corporate Contact - Darkglass BK7 Ultra User Manual

SUPPORT

Support and Contact Information

For technical issues or any problems experienced with
our software contact us at neuraldsp.com/support. Here
you will find our FAQ (Frequently Asked Questions), our
troubleshooting info (your question might have been
asked before) and our contact email support@neuraldsp.
com. Please be sure to contact only this email for support
purposes. If you contact some other neuraldsp email, your
support will be delayed.

Support Information

In order to help and assist you, please attach the following
information to our support team:
• Product serial number and version (e.g Darkglass Ultra, Ver
1.0.0, serial xxxx-xxxx-xxxx-xxxx-xx
• Version number of your audio system (e.g ProTools 11.2.1,
Cubase Pro 9.5, Ableton Live 10.0.1)
• Interface/hardware (e.g. Focusrite Scarlett 2i2, Apogee
Duet 2, etc.)
• Computer and operating system info (e.g. Macbook Pro OS
X 10.9.5, Windows 10 ver 1709, etc.)
• A detailed description of the problem
NEURAL DSP // DARKGLASS ULTRA PLUGIN

Corporate Contact

Neural DSP OY.
Perämiehenkatu 12, 00150, Helsinki, Finland
File Locations: MAC
AudioUnits: Macintosh HD / Library / Audio / Plug-ins /
Components / Darkglass Ultra
VST: Macintosh HD / Library / Audio / Plug-ins / VST / Darkglass
Ultra
AAX: Macintosh HD / Library / Application Support / Avid /
Audio / Plug-ins /Darkglass Ultra
Note: The plug-in files are "Universal Binaries, which means
that 32-bit and 64-bit plug-ins are included in the same file/
location.

Uninstall

Delete these files in the respective folders:
AudioUnits: Macintosh HD / Library / Audio / Plug-ins /
Components / Darkglass Ultra
VST: Macintosh HD / Library / Audio / Plug-ins / VST / Darkglass
Ultra
AAX: Macintosh HD / Library / Application Support / Avid /
Audio / Plug-ins / Darkglass Ultra
Manual: Macintosh HD / Library / Application Support /
Neural DSP / Darkglass Ultra Manual
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