Troubleshooting; Symptoms And Solutions; Understanding Error Messages - Samsung WF-J1254, WF-J1054, WF-J854, WF-B1254, WF-B1054, WF-B854 User Manual

troubleshooting

SYMPTOMS AND SOLUTIONS

PROBLEM
The washing machine will
not start
No water or insufficient
water supply
Detergent remains in the
detergent drawer after the
wash program is complete
Washing machine vibrates
or is too noisy
The washing machine does
not drain and/or spin
The Door does not open

UNDERSTANDING ERROR MESSAGES

ERROR CODE
dE
4E
5E
UE
cE / 3E
Before contacting After-Sales service:
1. Try to remedy the problem (See "Troubleshooting" on this page).
2. Repeat what was done before the malfunction occured.
3. If the malfunction persists, call after-sales service and describe the problem. Call 1-800-SAMSUNG
(726-7864) or visit the website at www.samsung.com
SOLUTION
• Make sure the door is firmly closed.
• Make sure the washing machine is plugged in.
• Make sure the water source faucet is turned on.
• Make sure to press the Start/Pause button.
• Make sure the water source faucet is turned on.
• Make sure the water source hose is not frozen.
• Make sure the water intake hose is not bent.
•
Make sure the filter on the water intake hose is not clogged.
• Make sure the washing machine is running with sufficient water
pressure.
• Put the detergents in the inner parts of the detergent drawer
(away from the outside edges).
• Make sure the washing machine is set on a level surface. If the
surface is not level, adjust the washing machine feet to level the
appliance (see page 8).
• Make sure that the shipping bolts are removed (see page 8).
• Make sure the washing machine is not touching any other object.
• Make sure the laundry load is balanced.
• Make sure the drain hose is not squashed or bent.
• Make sure the debris filter is not clogged (see page 16).
• The door will not open until 3 minutes after the machine stops or the
power turns off.
SOLUTION
• Close the door.
• Make sure the water source is turned on.
•
Clean the water hose mesh filter (see page 18).
• Check the water pressure.
• Clean the debris filter.
• Make sure the drainage hose is installed correctly (see page 17).
• Laundry load is unbalanced; loosen any tangled laundry. If only one
item of clothing needs washing, such as a bathrobe or jeans, the final
spin result might be unsatisfactory and an "UE" error message will be
shown in the display window.
• Contact after-sales service. Call 1-800-SAMSUNG (726-7864) or visit
the website at www.samsung.com
Troubleshooting _19