LG 55EA9800 Owner's Manual page 40

40
MAINTENANCE / TROUBLESHOOTING
Problem
If Skype doesn't start
If the Notification Window is not
displayed when a call is received
If there's echo (e.g. when you hear
your own voice played back through the
speakers)
If you're not able to receive any video or
if it is of low quality
If the call ends abruptly
If the Skype menu does not appear on
the Premium menu
Other issues
y
Check whether the Video Call Camera is properly connected to the USB port on the TV.
y
Check the network connection status.
y
Check that your status is not set as "Do not disturb".
y
When using certain TV functions, incoming calls can't be received
(e.g. during a software update, etc.).
y
Check 'Privacy Settings' is "Allow calls from people in my contact list only".
y
Change the home theater audio setting to stereo rather than surround.
y
Reduce the speaker volume.
y
Too much echo in the room can decrease audio quality.
y
Test microphone using the 'Echo / Sound Test Service'.
y
Internet or network congestion can degrade video quality.
y
Using wireless can also degrade video quality. We recommend using a wired internet
connection.
y
Screen quality can decrease when using Zoom-In. We recommend you use minimum
zoom during video calls.
y
Check whether the call quality information is marked as "critical". If this is the case,
video quality can be degraded.
y
When certain TV functions are activated, the call may be disconnected. (e.g. Sleep
timer, etc.)
y
Do not unplug the Video Call Camera during a call.
y
Connect the camera to your TV, then update the software. For details about how to
update the software, refer to your TV manual.
y
Issues may arise from network congestion of problems with the Skype network.
y
For further inquiries about Skype functions, visit www.skype.com.
Solution