Bose Soundbar 500 Safety And Use Instructions
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Bose Soundbar 500 Safety And Use Instructions

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  • Page 1 S O U N D B A R 5 0 0...
  • Page 2 I M P ORTA N T SA F ET Y I N STR UCT IO NS Please read and keep all safety and use instructions. Important Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4.
  • Page 3 • Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like). • Only use the following hardware to mount this product: Bose Soundbar Wall Bracket. E N G...
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 5 REG U LATORY I N FO R MAT IO N For Europe: Frequency band of operation 2400 to 2483.5 MHz: • Bluetooth/Wi-Fi: Maximum transmit power less than 20 dBm EIRP. • Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP. Frequency bands of operation 5150 to 5350 MHz and 5470 to 5725 MHz: •...
  • Page 6 The serial and model numbers are located on the back of the soundbar. Serial number: ____________________________________________________________________ Model number: ____________________________________________________________________ Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product. You can easily do this by going to global.Bose.com/register E N G...
  • Page 7 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Input Rating: 24 Vdc 1.875A...
  • Page 8 Universal Remote, Bose Soundbar Wall Bracket, Bose Surround Speakers, and Virtually Invisible are trademarks of Bose Corporation. Bose Corporation Headquarters: 1-877-230-5639 ©2018 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without prior written permission. E N G...

  • Page 9: Table Of Contents

    If the soundbar is not connected to a network .......... 17 If the soundbar is connected to a network ..........17 ADAPTIQ AUDIO CALIBRATION Run ADAPTiQ audio calibration using the Bose Music app ......18 SOUNDBAR CONTROLS Amazon Alexa controls ....................19 Remote functions ......................
  • Page 10 CON TE NTS AMAZON ALEXA Set up Alexa using the Bose Music App ..............25 Access Alexa ........................25 Use your voice ......................25 Use the soundbar controls .................. 26 PRESET PERSONALIZATION Set a preset ........................27 Play a preset ........................28 BLUETOOTH®...
  • Page 11 CON TE NTS CARE AND MAINTENANCE Install the remote batteries ..................36 Clean the soundbar ......................37 Replacement parts and accessories ................ 37 Limited warranty ......................37 TROUBLESHOOTING Try these solutions first ....................38 Other solutions ........................ 38 Reset the soundbar ......................43 APPENDIX: SETUP REFERENCE Connection options ......................
  • Page 12 ADAPTiQ headset *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.com/Support/SB500 E N G...

  • Page 13: Soundbar Placement

    SOU N D BA R P L ACE M E NT RECOMMENDATIONS For best performance, follow these recommendations when placing the soundbar: Do NOT place any objects on top of the soundbar. To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 –...

  • Page 14: Wall Mount The Soundbar

    SOU N D BA R P L ACE M E NT WALL MOUNT THE SOUNDBAR You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer. Visit: worldwide.Bose.com/Support/SB500 CAUTION: Do NOT use any other hardware to mount the soundbar.

  • Page 15: Power

    You can still access Alexa in network standby as long as Alexa has been set up using the Bose Music app and the microphone is on (see page 32). You can disable the standby timer using the Bose Music app.

  • Page 16: Bose Music App Setup

    BOSE M U SI C A P P SET UP The Bose Music app lets you set up and control the soundbar from your mobile device, such as a smartphone or tablet. Using the app, you can stream music, set and change presets, add music services, explore internet radio stations, configure Amazon Alexa, and manage soundbar settings.

  • Page 17: Existing Bose Music App Users

    EXI STIN G BOSE M USI C A P P U S E R S ADD THE SOUNDBAR TO AN EXISTING ACCOUNT 1. In the Bose Music app, from the My Bose screen, tap H. NOTE: To return to the My Bose screen, tap in the top-left corner of the screen.

  • Page 18: Adaptiq Audio Calibration

    A DA P TI Q AU DI O CAL I B RAT I O N After you set up the soundbar using the Bose Music app, the app prompts you to run ADAPTiQ audio calibration for best acoustic performance. ADAPTiQ audio calibration customizes the sound of the system to the acoustics of your listening area by taking five audio measurements.

  • Page 19: Soundbar Controls

    SOU N D BA R CO N T R OL S The soundbar controls are located on the top of the soundbar and on the remote. NOTE: You can also control your soundbar using the Bose Music app. Microphone off button (see page 26)

  • Page 20: Power

    The first time the soundbar is powered on, the soundbar defaults to TV g source. automatically powers on. You can still access Amazon Alexa when the soundbar is powered off as long as Alexa has been set up using the Bose Music app and the microphone is on (see page 32). E N G...

  • Page 21: Sources

    SOU N D BA R CO N T R OL S Sources To control a source, on the remote, press the button (Bose Music m or Bluetooth l) You can control your Bose Music presets and Bluetooth connections using your remote.

  • Page 22: Presets

    The soundbar includes six presets that you can set to play audio from your favorite music services. Once set, you can access your music, at any time, with a simple touch of a button on the remote or using the Bose Music app. Preset buttons For more information about presets, see “Preset Personalization”...

  • Page 23: Media Playback And Volume

    SOU N D BA R CO N T R OL S Media playback and volume Volume up Volume down Mute/Unmute Skip backward Skip forward Play/Pause FUNCTION WHAT TO DO Press F. Play/Pause When audio is paused, the sides of the light bar glow solid white until audio resumes.

  • Page 24: Adjust The Bass

    SOU N D BA R CO N T R OL S ADJUST THE BASS 1. In the Bose Music app, from the My Bose screen, select your soundbar. 2. Tap the soundbar image in the bottom-right corner of the screen.

  • Page 25: Amazon Alexa

    NOTE: Alexa isn’t available in all languages and countries. SET UP ALEXA USING THE BOSE MUSIC APP 1. In the Bose Music app, from the My Bose screen, select your soundbar. 2. Tap the soundbar image in the bottom-right corner of the screen.

  • Page 26: Use The Soundbar Controls

    Play on a specific speaker the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app. Set a timer “Alexa, set a timer for 5 minutes.”...

  • Page 27: Preset Personalization

    P R ESET P ERS O N AL I ZATI O N You can control presets using the Bose Music app or the remote. NOTE: You can’t set presets in Bluetooth mode. SET A PRESET 2. On the remote, press the Bose Music button m.

  • Page 28: Play A Preset

    P R ESET P ERS O N AL I ZATI O N 3. Press and hold a preset button until you hear a tone. Preset buttons PLAY A PRESET Once you personalize presets, press a preset button on the remote to play music. Preset buttons E N G...

  • Page 29: Bluetooth® Connections

    You can store up to eight mobile devices in the soundbar device list. You can connect and play audio from only one device at a time. You can also manage Bluetooth connections using the Bose Music app. CONNECT A MOBILE DEVICE 1.

  • Page 30: Disconnect A Mobile Device

    B LU E TO OT H CO NN E CT I O NS 3. Select your soundbar from the device list. TIP: Look for the name you entered for your soundbar in the Bose Music app. If you didn’t name your soundbar, the default name appears.

  • Page 31: Soundbar Status

    SOU N D BA R STAT US The LED light bar located on the front of the soundbar shows the soundbar status. Light bar NOTE: The light bar displays one status at a time of the selected source. WI-FI STATUS Shows the Wi-Fi connection status of the soundbar. LIGHT BAR ACTIVITY SYSTEM STATE Pulsing white...

  • Page 32: Alexa Status

    SOU N D BA R STAT US SOU N D BA R STAT US ALEXA STATUS Shows the status of Amazon Alexa. LIGHT BAR ACTIVITY SYSTEM STATE Alexa is idle Alexa is listening White light slides to the center then glows solid Alexa is thinking White light slides to the sides...

  • Page 33: Update And Error Status

    White light slides from Updating soundbar left to right Source error - refer to the Pulses amber four times Bose Music app Request is temporarily Pulses red four times unavailable - try again later Soundbar error - contact Solid red...

  • Page 34: Advanced Features

    A DVA N CED F E ATUR E S On the remote, press and hold the Bose Music button m and Skip forward button v DISABLE/ENABLE WI-FI CAPABILITY until the light bar pulses white twice then fades to black. Bose Music button...

  • Page 35: Connect Accessories (Optional)

    CONNECT ACCESSORIES (OPTIONAL) You can connect any of these accessories to your soundbar. For more information, refer to your accessory owner’s guide. Bose Bass Module 500: worldwide.Bose.com/Support/BASS500 Bose Bass Module 700: worldwide.Bose.com/Support/BASS700 Acoustimass 300 bass module: global.Bose.com/Support/AM300 Bose Surround Speakers: worldwide.Bose.com/Support/WSS Virtually Invisible 300 wireless surround speakers: global.Bose.com/Support/VI300...

  • Page 36: Care And Maintenance

    CA RE A N D M A IN T E N AN CE INSTALL THE REMOTE BATTERIES 1. Slide open the battery compartment cover on the back of the remote. 2. Insert the two provided AAA (IEC-LR3) 1.5V batteries. Match the H and z symbols on the batteries with the H and z markings inside the compartment.

  • Page 37: Clean The Soundbar

    Do NOT allow objects to drop into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.com/Support/SB500 LIMITED WARRANTY The soundbar is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

  • Page 38: Troubleshooting

    Place the soundbar according to the placement guidelines (see page 13). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/Support/SB500 SYMPTOM SOLUTION...
  • Page 39 TR OUBL ES H O OTI N G TR OUBL ES H O OTI N G SYMPTOM SOLUTION If the sides of the light bar are pulsing, the soundbar is muted. Press the Mute/Unmute button A to unmute the soundbar. Make sure your mobile device is not muted.
  • Page 40 Make sure the software is current in the Bose Music app. module or surround speakers Adjust the bass level using the Bose Music app (see page 24). Switch to a different source (see page 21). Make sure that the soundbar’s HDMI cable is inserted into a connector on your TV labeled HDMI eARC or ARC (Audio Return Channel).
  • Page 41 Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds and firmly plug them into the AC (mains) outlet. Uninstall the Bose Music app on your mobile device, reinstall the app and restart setup.
  • Page 42 26. Make sure you say the name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.

  • Page 43: Reset The Soundbar

    2. To restore the soundbar’s network and audio settings: a. Launch the Bose Music app on your mobile device and add the soundbar to your network (see “Existing Bose Music App Users” on page 17). b. Run ADAPTiQ audio calibration using the Bose Music app.

  • Page 44: Appendix: Setup Reference

    AP P EN D IX: SET UP R E F E R E NCE CONNECTION OPTIONS Connect the soundbar to your TV using one of the following connection options: Option 1 (preferred): HDMI eARC or ARC (Audio Return Channel) Option 2: Optical (not provided) NOTE: The preferred option is to connect the soundbar to your TV’s HMDI eARC or ARC connector using the HDMI cable.

  • Page 45: Connect The Soundbar To Your Tv

    AP P EN D IX: SET UP R E F E R E NCE CONNECT THE SOUNDBAR TO YOUR TV After choosing an audio cable, connect the soundbar to your TV. Option 1 (preferred): HDMI eARC or ARC 1. Insert one end of the HDMI cable into your TV’s HDMI eARC or ARC connector. NOTE: Make sure you insert the HDMI cable into an HDMI ARC connector on your TV, not a standard HDMI connector.

  • Page 46: Option 2: Optical (Not Provided)

    AP P EN D IX: SET UP R E F E R E NCE Option 2: Optical (not provided) If your TV doesn’t have an HDMI eARC or ARC connector, use an optical cable (not provided) to connect the soundbar to your TV. 1.

  • Page 47: Check For Sound

    AP P EN D IX: SET UP R E F E R E NCE CHECK FOR SOUND NOTE: To avoid hearing distorted audio, turn off your TV speakers. Refer to your TV owner’s guide for more information. 1. Power on your TV. 2.
  • Page 48 ©2018 Bose Corporation, The Mountain, Framingham, MA 01701-9168 USA AM810604-0010 Rev. 02...

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