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TransAct Printrex 920 Operator's Manual

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Operators Guide
PN 100-11681 Rev A, October 2012

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Summary of Contents for TransAct Printrex 920

  • Page 1 Operators Guide PN 100-11681 Rev A, October 2012...
  • Page 2 This page intentionally left blank...
  • Page 3 Change History Rev A Initial version October 2012 100-TBD - Rev A Page i...
  • Page 4 This page intentionally left blank Page ii 100-TBD - Rev A...
  • Page 5 Changes or modifications not expressly approved by TransAct Technologies, Inc. could void the user's authority to operate the equipment.

  • Page 6: Disclaimer

    TransAct Technologies, Inc. ("TransAct"). This document is the property of and contains information that is both confidential and proprietary to TransAct. Recipient shall not disclose any portion of this document to any third party. TRANSACT DOES NOT ASSUME ANY LIABILITY FOR DAMAGES...

  • Page 7: Table Of Contents

    Table of Contents Change History ....................i Federal Communications Commission Radio Frequency Interference Statement ...................... iii Canadian Department of Communications Radio Interference Statement ..iii Disclaimer ...................... iv Copyright ....................... iv Trademarks ....................iv Table of Contents .................... v ® Introducing your Printrex 920 Printer ..
  • Page 8 Cleaning the Thermal Head ................37 Cleaning the Form ..................38 Clearing Paper Jams ..................39 Troubleshooting ........41 Appendix A: Ordering Supplies ....45 Drivers Available ................... 45 Index ............47 Page vi 100-TBD - Rev A...

  • Page 9: Introducing Your Printrex 920 Printer

    Chapter 1 ® Introducing your Printrex 920 Printer 100-TBD - Rev A Page 1...
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  • Page 11: About Your Printrex 920 Printer

    About your Printrex 920 Printer ® ® The Printrex 920 printer by TransAct represents the very latest technology for rack-mountable continuous form plotting, specifically designed to perform in adverse environments such as logging trucks or offshore platforms. It builds ®...

  • Page 12: Who Should Read This Guide

    Configuration, testing, and troubleshooting procedures ® We want you to have a trouble-free implementation with your TransAct printer. For any issues not covered in this guide, quality technical support is available on-line at www.printrex.com, or by telephone or fax consult the following pages for more details about our support services.

  • Page 13: Technical And Sales Support

    About Your Printrex 920 Printer Technical and Sales Support Your printer is backed by the resources of Printrex, a division of TransAct Technologies, a global technology firm with dedicated technical support and sales assistance. Here is how we can help you:...

  • Page 14: Return Materials Authorization And Return Policies

    ® About Your Printrex 920 Printer Return Materials Authorization and Return Policies If a support technician determines that the printer should be serviced at a Printrex facility, and you want to return the printer for repair, we will issue you the Returned Materials Authorization (RMA) number that is required before returning the printer.

  • Page 15: Contact Information

    ® About Your Printrex 920 Printer Contact Information Printrex Inc. 276 East Gish Road San Jose, CA 95112-4703, USA Telephone 408.573.1200 408.573.1600 Web Site: www.printrex.com R Associates Inc. 6610 Gant Road Houston, Texas 77066 USA Telephone 713.973.1500 713.598.8311 Web Site: www.r-associates.com United Kingdom Trident Microsystems...
  • Page 16 ® About Your Printrex 920 Printer China Star-Luck Enterprises, Inc. Beijing Office Room 328, Grand Vision Business Building, No.2 Jiuxianqiao Road, Chaoyang District Beijing 100015 China Telephone 86-10-51305677 86-10-51305658 Singapore HABS Industries Pte Ltd. 2 Kensington Park Drive #04-04 Singapore 557320 Telephone 65-967 32002 or 65 816 32322 65-234 3158...

  • Page 17: Safety Precautions

    Chapter 2 Safety Precautions 100-TBD - Rev A Page 9...
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  • Page 19: Important Safety Precautions

    Safety Precautions Important Safety Precautions General Precautions Use this equipment only for the intended use described in this guide. Do not use power supplies outside the specified voltage/hertz range. Do not block any openings on the equipment. Do not use corrosive chemicals or vapors on or near the equipment. Do not expose equipment to rain, spills, or moisture.
  • Page 20 Safety Precautions Never use any power source other than the one rated for the printer. This printer is designed to be used in the region where you purchased. Also, make sure that the power source can supply sufficient power for the printer.

  • Page 21: Step-By-Step Installation Procedures

    Chapter 3 Step-by-Step Installation Procedures 100-TBD - Rev A Page 13...
  • Page 22 This page intentionally left blank Page 14 100-TBD - Rev A...

  • Page 23: Unpack The Printer

    Unpack the Printer Be sure to save the box and packing materials in case you need to send the printer in for service. TransAct Technologies is not responsible for damaged return items that are not packaged in original shipping material. Refer to...

  • Page 24: Printer Part Names And Function

    Step-by-Step Installation Procedures Printer Part Names and Function Front View [1] Upper unit Open this unit when set paper or removing the paper jammed in the paper feed path or cleaning inside of the machine. [2] Operation panel This panel has the key switches necessary for printer operation and the lamps that indicate printer status.

  • Page 25: Back View

    Step-by-Step Installation Procedures Back View [1] LAN port Connect a LAN cable here to connect to the computer. [2] USB port Connect a USB cable here to connect to the computer. [3] Power connector Connect the power cord here. 100-TBD - Rev A Page 17...

  • Page 26: Inside The Printer

    Step-by-Step Installation Procedures Inside the Printer [1] Upper unit release levers Push these levers up to release the upper unit. [2] Paper tray Load paper in this tray. Note: Color thermal paper is loaded with a surrounding cartridge box, while black and white paper is loaded directly as a fanfold stack of paper.

  • Page 27: Operation Panel

    Step-by-Step Installation Procedures Operation Panel [1] Power switch Rocker switch that turns power on and off. [2] SELF TEST key Pressing this key down for about 1 second initiates an automated status check. [3] Status display Displays error message codes (TBD) when the ERROR lamp is lit. [4] PAPER ADVANCE key Pressing this key in the offline mode feeds paper.

  • Page 28: Connecting The Communication Cable

    Step-by-Step Installation Procedures Connecting the Communication Cable ® The Printrex 920 is equipped with two interface ports. These interfaces are: USB 2.0 High Speed Ethernet 10/100 Base TX Connect the appropriate communications cable to the corresponding port on the printer as shown in the following figure. Cables are provided by your dealer, the system installer or are available through Printrex.
  • Page 29 Step-by-Step Installation Procedures USB port Ethernet port 100-TBD - Rev A Page 21...

  • Page 30: Paper Loading Procedure

    Step-by-Step Installation Procedures Paper Loading Procedure This section describes how to load paper. 1. If the printer is installed in a rack-mounted configuration, slide the printer out forward from the rack. Paper is loaded from the top of the printer. 2.
  • Page 31 Step-by-Step Installation Procedures 3. Rotate the upper unit upward to open the printer. 100-TBD - Rev A Page 23...
  • Page 32 Step-by-Step Installation Procedures 4a. Color thermal paper stock is loaded from a plastic cartridge container. Lower the container into the paper tray as shown. Ensure that the top of the container is open and paper can feed out of it. Page 24 100-TBD - Rev A...
  • Page 33 Step-by-Step Installation Procedures 4b. Black and white thermal paper stock is loaded as a fanfold stack of paper. Lower the stack into the paper tray as shown. 100-TBD - Rev A Page 25...
  • Page 34 Step-by-Step Installation Procedures Note: Load paper with the black mark located on the tip right side of the back of the printing surface. 5. Unfold the top sheet of paper and lay it across the platen as shown in the figure.
  • Page 35 Step-by-Step Installation Procedures 8. After loading paper, push the upper unit down until it clicks into place. Press the PAPER ADVANCE button on the front console to advance the first sheet. Slide the printer back into the rack if appropriate. Note: Load paper in printer immediately after unpacking it.

  • Page 37: Printrex 920 Specifications And Requirements

    Chapter 4 ® Printrex 920 Specifications and Requirements 100-TBD - Rev A Page 29...
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  • Page 39: Printrex ® 920 Specifications And Requirements

    ® Printrex 920 Specifications and Requirements ® Printrex 920 Specifications and Requirements Standard Features ® The following features are standard for Printrex 920 printers: Prints in full color without ink cartridges or ribbons using ZINK® (Zero Ink) Capable of printing black and white on standard thermal paper Color Printing: 18 inches per minute Black &...

  • Page 40: Physical Printer Specifications

    ® Printrex 920 Specifications and Requirements Physical Printer Specifications 19.0" 20.0" 5.0" (Rack mount configuration shown) Max Dimensions Desktop 19.0 20.0 Rack mount 12.0 20.0 Weight: approx. 18 lbs. (8.2 kg) desktop, 24 lbs. (10.9 kg) rack mount Interface USB 2.0 High Speed and Ethernet 10/100 Base TX Environmental Conditions ®...

  • Page 41: Media Specifications

    ® Printrex 920 Specifications and Requirements Media Specifications Paper ZINK ® Color Fan Fold Paper Printrex p/n 2316-0027 Width: 8.5 inches (216 mm) 640 sheets/box Black & White Fan Fold Paper Printrex p/n 2316-0011 Width: 8.75 inches (222 mm) 800 sheets/box USB Interface The USB interface is a Version 2.0 interface card is implemented through a standard Series "B"...

  • Page 43: Printer Maintenance

    Chapter 5 Printer Maintenance 100-TBD - Rev A Page 35...
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  • Page 45: Cleaning The Printer

    Printer Maintenance Cleaning the Printer There is no regular cleaning required for proper operation of the printer, however the printer surfaces are designed and manufactured to permit cleaning with the following cleaning agents: Isopropyl alcohol Ammonia Chlorine bleach (1:10 concentration with water) Hexachlorophene (PhisoHex) Glutaraldehyde (Cidex) Use a soft cloth dampened with the cleaning agent to clean the surfaces of the...

  • Page 46: Cleaning The Form

    Printer Maintenance Cleaning the Form Sensor paper dust or other foreign material may occasionally accumulate on the form sensor. This will be indicated by paper advances missing the top of form position (some time after it has been correctly stopping at the top of form).

  • Page 47: Clearing Paper Jams

    Printer Maintenance Clearing Paper Jams If paper has been loaded askew, has been torn off forcefully, or is damp, the paper may feed abnormally and wrap around the platen roller. These occurrences are extremely rare, but it is important to know how to clear the jam: 1.

  • Page 49: Troubleshooting

    Chapter 6 Troubleshooting 100-TBD - Rev A Page 41...
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  • Page 51 Troubleshooting This section lists a few common questions that are received by Printrex support staff and the answers most likely to fix the problem. For further The printer seems to be working, but nothing is printed. The thermal paper has one side that has a thermal sensitive coating while the other side is not coated.
  • Page 52 Troubleshooting inter in use. Sometimes the fan-fold paper skews to one side or the other. How do I correct this? The Printrex printers work with a wide variety of media. A paper skewing problem is normally corrected by realigning the paper manually, by opening the door, straightening the paper, and closing the door.

  • Page 53: Appendix A: Ordering Supplies

    Appendix A: Ordering Supplies Appendix A: Ordering Supplies ® Printrex 920 supplies can be ordered easily direct from the Printrex website (www.printrex.com) or our telephone number within the US: 408.573.1200. When calling by phone, ple Contact Information in the first section of this document for more details. Drivers Available (TBD) 100-TBD - Rev A...

  • Page 55: Index

    Index Index Canadian Radio Interference Warranty information, 5 Statement, iii Return Materials Authorization, 6 Cleaning the printer, 37 Safety precautions, 11 Clearing paper jams, 39 Specifications Communication cable, 20 Electrical, 32 Connecting communiation Environmental conditions, 32 cables, 20 Interface, 32 Contact information, 7 Media, 33 Federal Communications...
  • Page 56 Changes or modifications not expressly approved by TransAct Technologies, Inc. could void the user's authority to operate the equipment.

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