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TiVo Stream Operator's Manual

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TiVo Stream Operator's Guide
v1.1
®
© 2012 • TiVo
Proprietary and Confidential

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  • Page 1 TiVo Stream Operator’s Guide v1.1 ® © 2012 • TiVo Proprietary and Confidential...
  • Page 2 © 2012 TiVo Inc. Reproduction in whole or in part without written permission is prohibited. All rights reserved. TiVo, the TiVo logo, TiVo Central, WishList, Season Pass, TiVoToGo, the Advance logo, the Replay logo, the Thumbs Up logo, the Thumbs Down logo, Overtime Scheduler, Overlap Protection, Ipreview, and the sounds used by the TiVo Service are trademarks or registered trademarks of TiVo Inc.

  • Page 3: Table Of Contents

    How TiVo Stream components interact in the home ....... . .
  • Page 4 System Information available from the TiVo App ........

  • Page 5: Tivo Stream Overview

    This Operator’s Guide for the TiVo Stream® describes the TiVo Stream hardware and software specifications and requirements, installing TiVo Stream and setting it up on your mobile devices, the TiVo App user interface for streaming and downloading, TiVo Stream’s functional architecture, as well as TiVo Stream troubleshooting information.

  • Page 6: Tivo Stream Limitations

    Overview You can also stream from one or more Premiere Series of DVRs on the home network, as well as use TiVo-like trick modes such as pause, scrub, 30-second skip, and gestures. Download to mobile devices at 4x speed. You can download copy-freely television ...

  • Page 7: Operator Multi-Pack

     Documentation  TiVo Stream Installation & Setup Quick Start Guide  Operator Multi-Pack Operators order the TiVo Stream in multi-pack format. The Operator multi-pack includes 12 TiVo Stream devices. TiVo Stream  Quantity: 12 TiVo Stream devices  SKU Model: RA9400BU/TCDA94000 ...

  • Page 8: Led Description

     TiVo Stream Status LED The third and main LED on the back of TiVo Stream can be either amber or white and it indicates the overall status of the TiVo Stream device: Off: No power. TiVo Stream is off.

  • Page 9: Host Dvrs Supported

    Steady Amber > Blinking White > Solid White Once the TiVo Stream downloads the new software, if the TiVo App is in the TiVo Stream guided setup, it automatically restarts the TiVo Stream; you will need to wait while the device reboots. The LED goes through the following sequence as the TiVo Stream boots and installs the new software: Off >...

  • Page 10: Tivo Stream Ventilation Requirements

    The requirement is to not cover up the ventilation holes on either the top or bottom of the device. TiVo requires that the product be placed on a hard surface. This is so that the “feet” of the TiVo Stream can provide the necessary space between the bottom ventilation holes and the surface the device is resting upon.

  • Page 11: Tivo Stream And The Tivo Service

    1–3). For service state changes to be updated, a connection to the TiVo Service is required. If a TiVo Stream does not call into the TiVo Service for more than 30 days, the device’s certificates expire and TiVo Stream ceases to function.

  • Page 12: Backhaul Logs

    TiVo Stream. This will deactivate a TiVo Stream and disable all features. Backhaul logs TiVo Stream can send logs back to the TiVo Service for troubleshooting just like any other TiVo box. These logs are known as “backhaul” logs. TiVo Stream can send backhaul logs to the TiVo Service only when the backhaul flag is enabled for that device.

  • Page 13: Video Communication Path

    Figure 1–4: TiVo Stream network communication path Video communication path Figure 1–5 shows the path of video communication from the TiVo DVR to the TiVo Stream device and finally from the TiVo Stream to mobile devices. Figure 1–5: TiVo Stream video communication path ®...
  • Page 14 Functional architecture ® TiVo Stream Operator’s Guide v1.0 • TiVo Proprietary and Confidential...

  • Page 15: Installing And Setting Up Tivo Stream

    Installing TiVo Stream To install the TiVo Stream device, follow these steps: 1. The Operator activates TiVo Stream on the same user account as the host DVR(s). Be sure to activate all the TiVo devices at the same time. Note: There is an approximate wait of ten to fifteen minutes after activating the devices before the TiVo Stream can call in and receive the authorization changes (Service State, Media Access Key, etc.).

  • Page 16: Setting Up Tivo Stream On Your Mobile Device

    Figure 2–1: Location of the TiVo Stream status LED and power outlet For instructions on downloading the TiVo App to the mobile device and how to connect to a host DVR and complete TiVo Stream setup, see the next section, Setting up TiVo Stream on your mobile device.
  • Page 17 Step 2. Checks to make sure that TiVo Stream has been activated.  Step 3. Checks to make sure that TiVo Stream and the DVR are in the same share  group. Step 4. The TiVo App runs a test video stream to ensure that your network has the ...

  • Page 18: Step 1. Checking The Software Version

    Figure 2–3: TiVo App finds the TiVo Stream device Step 1. Checking the software version Once the TiVo Stream has been found, the TiVo App checks the software version to see if a critical software update is required. Note: Operator units at initial launch do not require a critical software upgrade.

  • Page 19: Step 2. Checking Activation Status

    App reboots the TiVo Stream. After the reboot, the TiVo App automatically resumes the TiVo Stream Setup process. Step 2. Checking activation status The TiVo Stream Setup process checks to ensure that the TiVo Stream has been activated (see Figure 2–5).

  • Page 20: Step 3. Linking Tivo Stream To Your Dvr

    2–6, if your DVR has not received the updated share group list, the following message appears: Please wait while we link your TiVo Stream to your DVR. This will take about 4 minutes. Figure 2–6: Linking to your DVR If the DVR does not have the latest share group, the TiVo App instructs the DVR to perform a Test Internet Connection.

  • Page 21: Step 4. Testing Your Network For Streaming

    Figure 2–7: Ready to stream After successfully completing the TiVo Stream Setup, you may choose Done or See tutorial. 4. To get a tutorial overview of how to use the TiVo Stream features in the TiVo App, choose See tutorial. ®...
  • Page 22 Setting up TiVo Stream on your mobile device ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 23: Using Tivo Stream

    TiVo Stream. This chapter also describes the TiVo Stream system information available from the TiVo App and the TiVo Stream System Information web page. TiVo Stream does not have a display. You use the mobile device for both setting up and viewing the content from the DVR through the TiVo Stream.
  • Page 24 Figure 3–1: TiVo App icon displayed on the iPad screen 2. If the TiVo App is not already connected to your DVR, select your DVR and connect to it. When the TiVo App first opens, you’ll see the Info screen showing you what’s on right now.

  • Page 25: Streaming An In-Progress Program

    Streaming an in-progress program You can stream a program currently playing on your TV via a TiVo App feature called Record and Watch. With this feature you can start recording a show and immediately stream the recording to a mobile device by pressing a single button, allowing you to watch nearly live TV.

  • Page 26: Controlling The Video Player

    Figure 3–6: Use the Trick Play functions from the Scrub Bar For fully recorded programs, the recording completion bar is completely green. Both Instant Replay and 30-second advance are accompanied by sound effects. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 27: Using The Trick Play Functions

    Result: Replays the last eight seconds. 30-second advance Gesture: One finger swipe to the right. Result: Video skips forward 30 seconds. Zoom Gesture: Double-tap with one finger. Result: Toggles zooming in and zooming out. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 28: About The Video Player Header Bar

    The Play on TV button ends playback on the iPad and begins playback on the DVR. When you use this feature, the program will play back on the DVR that the TiVo App is currently connected to. This button doesn’t display if the program is currently playing on the DVR.

  • Page 29: Set Closed Captioning (Cc)

    The video player allows you to control the video playback volume. This volume control is identical to the iPad’s master volume control. To change playback volume: 1. Tap the Volume icon on the Scrub Bar (see Figure 3–10). The Volume bar appears. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 30: Deleting Or Keeping A Program When Streaming Completes

    When the Delete this recording from your DVR? message is displayed, click Delete Now to delete the program from your DVR or click Keep this recording to keep it on your DVR. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 31: Downloading Programs To Your Mobile Device

    305 MB The TiVo App must remain open for a download to complete. If the TiVo App is closed (for example, to check email or make a phone call), the download pauses until you reopen the TiVo App. You can go to other tabs within the TiVo App, such as Browse or Guide, without affecting downloading.
  • Page 32 When you tap Download, the Download Options dialog box appears (see Figure 3–13). Figure 3–13: Specifying the download options You can change the quality of your download if you wish, or let the default quality setting stand. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...
  • Page 33 The TiVo App must remain open for a download to complete. If the TiVo App is closed (for example, to check email or make a phone call), the download pauses until you reopen the TiVo App. You can go to other tabs within the TiVo App, such as Browse or Guide, without affecting downloading.

  • Page 34: Viewing A Summary Of Your Downloaded Programs

    The download queue displays a list of the downloads in-progress or waiting to be downloaded. As shown in Figure 3–16 above, the space available on your iPad or other mobile device is displayed to the right of the On iPad tab. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 35: Pausing And Resuming Downloads

    Preview Pane. Figure 3–17: Pause or resume downloads The program download you chose starts to download while the second program download pauses until the first download is completed. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 36: Reordering Downloaded Programs

    3–19) to move the programs in the download queue to the download positions you desire. Figure 3–19: Reordering in-progress downloads 3. When satisfied with the download order, tap Done. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 37: Deleting Downloaded Programs From Your Mobile Device

    The Delete button appears on the same line as the selected program (see Figure 3–20). Figure 3–20: Deleting program by swiping b. Tap Delete. The program is deleted from your iPad or other mobile device. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...
  • Page 38 Tap the Delete button in the Preview Pane (see Figure 3–21). Figure 3–21: Deleting program with Delete button c. Click OK to confirm the deletion. The program is deleted from your iPad or other mobile device. ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 39: Playing Back Downloaded Programs On Your Mobile Device

    If your mobile device does not have an Internet connection, simply tap the Shows on iPad button when launching the TiVo App (see Figure 3–22). Figure 3–22: Tap the Shows on iPad button ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 40: Tivo Stream System Information

    TiVo Stream System Information TiVo Stream System Information This section describes the TiVo Stream system information that is available via the TiVo App and from the TiVo Stream System Information web page. System Information available from the TiVo App To access the TiVo Stream System Information menus: 1.
  • Page 41 Provides the current status.”Succeeded” indicates that TiVo Stream successfully completed the guided setup process. TiVo Service Number. The TSN is a 15-digit code that uniquely identifies each TiVo device. It is also printed on the back of each unit on a label adjacent to the power supply.

  • Page 42: System Information Available From The Tivo Stream System Information Web Page

    Table 3–2: TiVo App System Information (continued) Field Description Restart TiVo Stream When you tap this button, you initiate a soft restart on the TiVo Stream. (button) Make Service Call (button) Tapping this button forces a Service Connection to the TiVo service.

  • Page 43: Service Tab

    Status of TiVo Stream’s transcoder. In seconds, how long it has been in that status. System Power TiVo Stream’s current power state. In seconds, how long it has been in that state. System Temp Current internal temperature in Celsius. Fan Speed Speed of internal fan expressed as a percentage.
  • Page 44 Indicates HTTPS certificate availability. Guided Setup State of the TiVo Stream guided setup process. Streaming Clients The total number of mobile devices that has connected to this TiVo Stream device. Streaming State Indicates whether TiVo Stream ready for streaming. Share Group List of TSNs in the share group.

  • Page 45: Clients Tab

    Force Service Call Tap Call Now to force a call to the TiVo Service. Clients tab To view the TiVo Stream Clients system information, access the TiVo Stream System Info web page, then tap Clients. Figure 3–27 shows the Clients tab fields for the TiVo Stream System Information web page when the mobile device is streaming or downloading programs.
  • Page 46 It passes the IP addresses of the device showing the web page to the TiVo Stream and uses that IP address to look up the streaming sessions. If you tap Release All Clients On This Device when looking at TiVo Stream System Information from a different computer, the button does nothing.
  • Page 47 It passes the IP addresses of the device showing the web page to the TiVo Stream and uses that IP address to look up the streaming sessions. If you tap Release All Clients On This Device when looking at TiVo Stream System Information from a different computer, the button does nothing.
  • Page 48 TiVo Stream System Information ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

  • Page 49: Troubleshooting Tivo Stream

    1. Ensure the TiVo Stream is connected properly to your router via an Ethernet cable. 2. Make sure the TiVo Stream is connected to a power outlet and the LED on the back of the TiVo Stream is solid white. Ensure the link LED on the Ethernet port is lit.
  • Page 50 Issue 5: You are unable to get past “Step 2: Checking activation status” of the guided setup process and you have already activated the TiVo Stream. The progress bar reached the end and the TiVo App displays a “TiVo Stream Activation Status” error message.

  • Page 51: Streaming Issues

    Streaming issues Issue 7: TiVo Stream guided setup will not go past Step 3 and keeps asking the user to make a Test Internet Connection on the DVR, even though this step has been completed. Resolution: 1. Ensure that at least ten minutes have elapsed since activating the TiVo Stream and the DVR before making the Test Internet Connection.

  • Page 52: General Video Playback Issues

    Resolution: Reboot the TiVo Stream by unplugging the power cord and plugging it in again. Issue 5: Streaming some programs results in a horizontal banding video artifact. Resolution: Try to stream the same asset again a couple of times. If retrying the stream does not correct the issue, reboot the TiVo Stream.

  • Page 53: Miscellaneous Issues

    Resolution: If you receive this error message, the TiVo App can communicate with both your DVR and the TiVo Stream on your local network, but the TiVo Stream is unable to communicate with your DVR. This is probably an issue with Bonjour network discovery.
  • Page 54 15 seconds of plugging in the TiVo Stream. Resolution: Unplug the TiVo Stream and plug it in again. Wait up to 15 seconds for the status LED to turn on. Repeat until the status LED lights up.

  • Page 55: Index

    28 requirements, 27 view download summary, 30 pausing download, 31 DVRs supported, 5 Play on TV button, 24 playing downloaded programs on your mobile device, 35 gestures, 23 ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...
  • Page 56 My Shows list, 50 Main tab, 38 status LED never turns on, 50 Service tab, 39 TiVo App unable to find the TiVo Stream, on System Info web page, 38 in TiVo App, 36 TiVo Stream Setup option not available in...
  • Page 57 Index video player (continued) trick play functions, 23 zooming, 25 Video Player Header Bar, 24 volume, controlling, 25 Zoom button, 25 gesture, 23 zooming playback, 25 ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...
  • Page 58 Index ® TiVo Stream Operator’s Guide v1.1 • TiVo Proprietary and Confidential...

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