StarHub KM_SH368AT Setup Manual

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StarHub Go Streaming Box

Model KM_SH368AT

Set-Up Guide

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Page 1 StarHub Go Streaming Box Model KM_SH368AT Set-Up Guide Powered By...
Page 2: Table Of Contents
Getting Started ............................3 Pairing your Bluetooth Remote Control ....................4 Setting up using your Android device ..................... 7 Setting up directly on the StarHub Go Streaming Box ................21 Creating a Hub ID ..........................36 Safety Notice ............................46...
Page 3: About This Set-Up Guide
About This Set-Up Guide The information in this set-up guide is accurate at the point of publication, and is subject to changes by Google for the Android TV™ operating system in the StarHub Go Streaming Box through software updates. You will require the following: •...
Page 4: Getting Started
STARHUB GO STREAMING BOX | SET-UP GUIDE Getting Started The packaging includes the StarHub Go Streaming Box and the following bundled accessories: Please follow the following steps to install your StarHub Go Streaming Box: * If you have skipped this step, you will be prompted to connect to your Wi-Fi network for Internet...
Page 5: Pairing Your Bluetooth Remote Control
STARHUB GO STREAMING BOX | SET-UP GUIDE Pairing your Bluetooth Remote Control Upon powering up the StarHub Go Streaming Box, you will see the following boot-up screen: Insert the two AAA batteries provided into the Bluetooth Remote Control. Follow the on-screen instructions to pair your Bluetooth Remote Control: •...
Page 6 STARHUB GO STREAMING BOX | SET-UP GUIDE...
Page 7 STARHUB GO STREAMING BOX | SET-UP GUIDE If you encounter the pairing unsuccessful error, try to remove and re-insert the batteries into the remote control. Reboot the streaming box and try again. [ ! ] If the issue persists, please contact our appointed Service Centre for assistance.
Page 8: Setting Up Using Your Android Device
STARHUB GO STREAMING BOX | SET-UP GUIDE Setting up using your Android device [ ! ] If you are not using an Android phone or tablet (e.g. an iPhone user), refer to Page 21. After your Bluetooth Remote Control is paired, you will be required to go through a one-time set-up...
Page 9 In the search box, type “set up my device”, or just say “Ok Google, set up my device”. • Press Next. • Under the Choose your device list, tap the device name which matches the on-screen display, e.g. KM_SH368AT (538), and follow the instructions to continue.
Page 10 Once your device is connected, continue set-up. If you have not connected the Ethernet Cable to your Router, you will see this screen. Select your Wi-Fi network to continue. Your Wi-Fi settings will be copied to the StarHub Go Streaming Box.
Page 11 STARHUB GO STREAMING BOX | SET-UP GUIDE • Select your Google account. • Press Copy. • For security, enter your password to continue set-up. [10]...
Page 12 STARHUB GO STREAMING BOX | SET-UP GUIDE • Once you entered your password, your Google account information will be copied to the StarHub Go Streaming Box. • [Optional] Google will recommend you to download and install the Android TV Remote app from the Google Play Store.
Page 13 STARHUB GO STREAMING BOX | SET-UP GUIDE • Select Start Using TV Remote and press OK to continue Step 3: The streaming box will proceed to check for new software updates. • If there is a new software update, it will be downloaded and installed automatically.
Page 14 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 4: Review Google Terms of Service and Grant Permissions for Google Services • Option to view Google Terms of Service • Option to view Google Privacy Policy • Option to view Google Play Terms of Service •...
Page 15 STARHUB GO STREAMING BOX | SET-UP GUIDE Google will prompt you if you have turned off access to your location for all Google apps in a previous version of Android (on your Android device). [ ! ] You will have the option to either select Not Now or Turn it back on.
Page 16 STARHUB GO STREAMING BOX | SET-UP GUIDE • Select Continue. • Option to review what Device Information Google Assistant will use. • Option to review what Voice & Audio Activity Google Assistant will use. • Select Turn on to get the full Google Assistant experience or Select No Thanks to continue with a limited Google Assistant experience.
Page 17 STARHUB GO STREAMING BOX | SET-UP GUIDE • Select Continue. Step 5: Choose a name for your StarHub Go Streaming Box This name will be used to identify your StarHub Go Streaming Box for Chromecast and [ ! ] Screen Casting. •...
Page 18 STARHUB GO STREAMING BOX | SET-UP GUIDE • Select Enter custom name… to change the default name. • Use the on-screen keyboard to enter your new name. [17]...
Page 19 Google Play will recommend you apps to install based on your download history on your Google account. You can uncheck these recommended apps. [ ! ] FOX+ is a StarHub preloaded app and cannot be unchecked. Step 7: Complete the Android TV tutorial [18]...
Page 20 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 8: Completing Set-Up • The StarHub Go Launcher will take a while to synchronize all the StarHub Go content and metadata. [19]...
Page 21 You will be notified of any security risks found. • Select Decline or Accept. • Lastly, you will reach the StarHub Login screen. For more information on creating a Hub iD, refer to Page 36. [20]...
Page 22: Setting Up Directly On The Starhub Go Streaming Box
If you have set up using your Android device, skip to Page 36. After your Bluetooth Remote Control is paired, you will be required to go through a one-time set-up process: Step 1: Select Skip to set up directly on the StarHub Go Streaming Box Step 2: Select your Wi-Fi network •...
Page 23 STARHUB GO STREAMING BOX | SET-UP GUIDE • Enter your password using the on-screen keyboard. [22]...
Page 24 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 3: The streaming box will proceed to check for new software updates. • If there is a new software update, it will be downloaded and installed automatically. Step 4: Sign In to your Google Account •...
Page 25 STARHUB GO STREAMING BOX | SET-UP GUIDE • Option to sign in using your phone or computer or using your remote control. For Phone or Computer: • Ensure that your phone or computer is connected to the same Internet connection or Wi-Fi network as your streaming box.
Page 26 STARHUB GO STREAMING BOX | SET-UP GUIDE • Sign in to your Google account on your phone or computer browser. [25]...
Page 27 STARHUB GO STREAMING BOX | SET-UP GUIDE • You will see the Success message upon signing in. For TV Remote Control • Enter your Google account login using the on-screen keyboard. [26]...
Page 28 STARHUB GO STREAMING BOX | SET-UP GUIDE • Enter your password using the on-screen keyboard. Step 5: Review Google Terms of Service and Grant Permissions for Google Services • Option to view Google Terms of Service • Option to view Google Privacy Policy •...
Page 29 STARHUB GO STREAMING BOX | SET-UP GUIDE • Confirm if you would like to grant Google permission to use your device location. Google will prompt you if you have turned off access to your location for all Google apps in a previous version of Android (on your Android device).
Page 30 STARHUB GO STREAMING BOX | SET-UP GUIDE • Confirm if you would like to help improve Android performance by automatically send diagnostic information, like crash reports and device and app usage data to Google. If you have skipped the sign-in step to a Google account, you will not see the Google [ ! ] Assistant set-up.
Page 31 STARHUB GO STREAMING BOX | SET-UP GUIDE • Option to review what Device Information Google Assistant will use. • Option to review what Voice & Audio Activity Google Assistant will use. • Select Turn on to get the full Google Assistant experience or Select No Thanks to continue with a limited Google Assistant experience.
Page 32 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 6: Choose a name for your StarHub Go Streaming Box This name will be used to identify your StarHub Go Streaming Box for Chromecast and [ ! ] Screen Casting. • The default name is KM_SH368AT which is the model number of the streaming box.
Page 33 Google account. You can uncheck these recommended apps. • If you have skipped the sign-in step to a Google account, you will not see the recommended apps. [ ! ] FOX+ is a StarHub preloaded app and cannot be unchecked. [32]...
Page 34 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 7: Complete the Android TV tutorial Step 8: Completing Set-Up [33]...
Page 35 STARHUB GO STREAMING BOX | SET-UP GUIDE • The StarHub Go Launcher will take a while to synchronize all the StarHub Go content and metadata. • After the first-time set-up, Google will prompt if you would like to turn on Google Play Protect which regularly checks your apps and device for harmful behavior.
Page 36 STARHUB GO STREAMING BOX | SET-UP GUIDE • Lastly, you will reach the StarHub Login screen. For more information on creating a Hub iD, refer to Page 36. [35]...
Page 37: Creating A Hub Id
STARHUB GO STREAMING BOX | SET-UP GUIDE Creating a Hub ID After choosing the Create Hub ID option, you will see a screen with options to create Hub ID: • If you choose either Option 1 or Option 2 on-screen, please refer to the next section below for a step-by-step guide.
Page 38 Alternatively, if you do not have a QR code scanner app, you may choose to enter the URL directly (www.starhubgo.com/signup) on a web or mobile browser (supported browsers are Safari, Chrome, Firefox and Edge). Steps 2-4 in this section will be on your phone/web browser – not on the StarHub Go [ ! ] Streaming Box.
Page 39 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 3: Fill in particulars • Fill in all the information required in the form provided then click on Continue. [38]...
Page 40 • Please check for a Hub ID activation email in your email account provided in the form. Follow the steps in the email and activate your Hub ID before going back to the StarHub Go Streaming Box. •...
Page 41 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 6: Login and Start Watching! • Select With Hub ID option to proceed with Login. • Login with the Hub ID and password you have just created and you’re set! [40]...
Page 42 STARHUB GO STREAMING BOX | SET-UP GUIDE Creating of Hub ID on StarHub Go Streaming Box with remote control: Step 1: Input NRIC/FIN • Input your NRIC or FIN and select Next. Step 2: Input Hub ID (Email) and Password •...
Page 43 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 3: Select a Security Question • Choose a security question then press the OK button on the remote control. Step 4: Input your Security Answer • Input the security answer to the security question you have chosen previously and select Next.
Page 44 STARHUB GO STREAMING BOX | SET-UP GUIDE Step 5: Input Name and Mobile Number • Input your Name and Mobile Number then select Next. Step 6: Input Date of Birth and CAPTCHA code • Input your date of birth and the CAPTCHA code that is shown in the image then select Create.
Page 45 Step 6: Activate Hub ID • StarHub will send you an email asking you to activate your Hub ID. Please select Continue only AFTER you have activated your Hub ID via email. Please activate your Hub ID via email before trying to log in. StarHub Go will not recognize [ ! ] IDs that have not been activated.
Page 46 STARHUB GO STREAMING BOX | SET-UP GUIDE • Login with the Hub ID and password you have just created and you’re set! [45]...
Page 47: Safety Notice
STARHUB GO STREAMING BOX | SET-UP GUIDE Safety Notice Device Usage and Handling This product should only be operated in environments of temperature between 25 ~ 40 • Do not expose the streaming box to high temperatures, high humidity or direct sunlight.
Page 48: General Information
STARHUB GO STREAMING BOX | SET-UP GUIDE General Information Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Page 49 67 Ubi Avenue 1 StarHub Green Singapore 408942 Google, Google Assistant, Android TV and other related marks and logos are trademarks of Google LCC. Rev: 2018-09...