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Safety and use ......................
When the mobile phone is switched on, it should be kept at least 15 cm from
any medical device such as a pacemaker, a hearing aid or insulin pump. In
particular when using the mobile phone you should hold it against the ear on
We recommend that you read this chapter carefully before using your
the opposite side to the device, if any.
mobile phone. The manufacturer disclaims any liability for damage, which
Read and follow the directions from the manufacturer of your implantable
may result as a consequence of improper use or use contrary to the
medical device. If you have any questions about using your mobile device with
instructions contained herein.
your implantable medical device, consult your healthcare provider.
•
TRAFFIC SAFETY:
To avoid hearing impairment, answer the call before holding your mobile phone
Given that studies show that using a mobile phone while driving a vehicle
to your ear. Also move the handset away from your ear while using the "hands-
constitutes a real risk, even when the hands-free kit is used (car kit,
free" option because the amplified volume might cause hearing damage.
headset...), drivers are requested to refrain from using their mobile phone
It is recommended to have proper supervision while small children use your
when the vehicle is not parked. Check the laws and regulations on the use
mobile phone.
of wireless mobile phones and their accessories in the areas where you
When replacing the cover please note that your mobile phone may contain
drive. Always obey them. The use of these devices may be prohibited or
substances that could create an allergic reaction.
restricted in certain areas.
Always handle your mobile phone with care and keep it in a clean and dust-
When driving, do not use your mobile phone and headphone to listen to
music or to the radio. Using a headphone can be dangerous and forbidden
free place.
in some areas.
Do not allow your mobile phone to be exposed to adverse weather or
When switched on, your mobile phone emits electromagnetic waves that
environmental conditions (moisture, humidity, rain, infiltration of liquids, dust,
can interfere with the vehicle's electronic systems such as ABS anti-lock
sea air, etc.). The manufacturer's recommended operating temperature range
brakes or airbags. To ensure that there is no problem:
is -10°C (14°F) to +55°C (131°F) (the max value depends on device, materials
- do not place your mobile phone on top of the dashboard or within an airbag
and housing paint/texture).
deployment area,
Over 55°C (131°F) the legibility of the mobile phone's display may be impaired,
- check with your car dealer or the car manufacturer to make sure that the car's
though this is temporary and not serious.
electronic devices are shielded from mobile phone RF energy.
Do not open or attempt to repair your mobile phone yourself.
•
CONDITIONS OF USE:
Do not drop, throw or try to bend your mobile phone.
You are advised to switch off the mobile phone from time to time to
Do not paint it.
optimize its performance.
Use only batteries, battery chargers, and accessories which are recommended
Remember to abide by local authority rules of mobile phone use on
by TCT Mobile Limited and its affiliates and are compatible with your mobile
aircrafts.
phone model.TCT Mobile Limited and its affiliates disclaim any liability for
Operational Warnings: Obey all posted signs when using mobile devices in
damage caused by the use of other chargers or batteries.
public areas.
Your mobile phone should not be disposed of in a municipal waste. Please
Follow Instructions to Avoid Interference Problems: Turn off your mobile device
check local regulations for disposal of electronic products.
in any location where posted notices instruct you to do so. In an aircraft, turn
off your mobile device whenever instructed to do so by airline staff. If your
Remember to make back-up copies or keep a written record of all important
mobile device offers an airplane mode or similar feature, consult airline staff
information stored in your mobile phone.
about using it in flight.
Some people may suffer epileptic seizures or blackouts when exposed to
Switch the mobile phone off when you are in health care facilities, except in
flashing lights, or when playing video games. These seizures or blackouts may
designated areas. As with many other types of equipment now in regular use,
occur even if a person never had a previous seizure or blackout. If you have
mobile phones can interfere with other electrical or electronic devices, or
experienced seizures or blackouts, or if you have a family history of such
equipment using radio frequency.
occurrences, please consult your doctor before playing video games on your
Switch the mobile phone off when you are near gas or flammable liquids.
mobile phone or enabling a flashing-lights feature on your mobile phone.
Strictly obey all signs and instructions posted in a fuel depot, gas station, or
Parents should monitor their children's use of video games or other features
chemical plant, or in any potentially explosive atmosphere.
that incorporate flashing lights on the mobile phones. All persons should
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Alcatel Mobile Phones
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile or any
Limited Warranty ..........
of its affiliates be liable for incidental or consequential damages of
any nature whatsoever, including but not limited to commercial
loss, to the full extent those damages can be disclaimed by law.
TCT Mobile North America LTD warrants to the original retail
Some states do not allow the exclusion or limitation of incidental
purchaser of this wireless device, that should this product or
or consequential damages, or limitation of the duration of implied
part thereof during normal consumer usage and condition, be
warranties, so the preceding limitations or exclusions may not
proven to be defective in material or workmanship that results
apply to you.
in product failure within the first twelve (12) months from the
How to obtain Support: Contact the customer care center by
date of purchase as shown on your original sales receipt. Such
calling (877-702-3444) or going to www.alcatelonetouch.com. We
defect(s) will be repaired or replaced (with new or rebuilt parts)
have placed many self-help tools that may help you to isolate the
at the company's option without charge for parts or labor
problem and eliminate the need to send your wireless device in for
directly related to the defect(s).
service. In the case that your wireless device is no longer covered
Batteries, power adapters, and other accessories sold as in box
by this limited warranty due to time or condition we have other
items are also warranted against defects and workmanship that
options that you may utilize our out of warranty repair options.
results in product failure within the first six (6) months period
To obtain hardware repairs or replacement within the terms
from the date of purchase as shown on your original sales
of this warranty, contact TCT Mobile to get an RMA number,
receipt. Such defect(s) will be repaired or replaced (with new or
include a copy of the original proof of warranty coverage (e.g.
rebuilt parts) and the company's option without charge for parts
original copy of the dated bill of sale, invoice), the consumer's
or labor directly related to the defect(s).
return address, your wireless carrier's name, alternate daytime
The limited warranty for your wireless device will be voided if
mobile phone number, and email address with a complete problem
any of the following conditions occur:
description. Only ship the wireless device. Do not ship the SIM
•
Non-compliance with the instructions for use or installation,
card, memory cards, or any other accessories such as the power
or with technical and safety standards applicable in the
adapter. You must properly package and ship the wireless device
geographical area where your mobile phone is used;
to the repair center.
•
Connection to any equipment not supplied or not
TCT Mobile is not responsible for wireless devices that do not
recommended by TCT Mobile;
arrive at the service center. Upon receipt, the service center will
•
Modification or repair performed by individuals not authorized
verify the warranty conditions, repair, and return your wireless
by TCT Mobile or its affiliates;
device to the address provided.
•
Acts of god such as Inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
•
Removal or altering of the wireless devices event labels or
serial numbers (IMEI);
•
Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts.
22
IP3964_308A_QG_Eng_USA_02_120206.indd 2
IP3964_308A_QG_Eng_USA_02_120206.indd 2
discontinue use and consult a doctor if any of the following symptoms occur:
Batteries must be disposed of in accordance with locally applicable
convulsion, eye or muscle twitching, loss of awareness, involuntary movements,
environmental regulations. Only use the battery for the purpose for which
or disorientation. To limit the likelihood of such symptoms, please take the
it was designed. Never use damaged batteries or those not recommended by
following safety precautions:
TCT Mobile Limited and/or its affiliates.
- Play at the farthest distance possible from the screen.
This symbol on your mobile phone, the battery and the
When you play games on your mobile phone, you may experience occasional
accessories means that these products must be taken to
discomfort in your hands, arms, shoulders, neck, or other parts of your body.
collection points at the end of their life:
Follow these instructions to avoid problems such as tendinitis, carpal tunnel
- Municipal waste disposal centers with specific bins for these
syndrome, or other musculoskeletal disorders:
items of equipment
- Take a minimum of a 15-minute break every hour of game playing.
- Collection bins at points of sale.
- If your hands, wrists, or arms become tired or sore while playing, stop and rest
They will then be recycled, preventing substances being disposed of in the
for several hours before playing again.
environment, so that their components can be reused.
- If you continue to have sore hands, wrists, or arms during or after playing, stop
In European Union countries:
the game and see a doctor.
These collection points are accessible free of charge. All products with this sign
must be brought to these collection points.
Prolonged exposure to music at full volume using the music player may
In non European Union jurisdictions:
damage your hearing. Set your mobile phone's volume to it's lowest
Items of equipment with this symbol are not be thrown into ordinary bins if
setting prior to inserting headphones in your ears and adjust the volume
your jurisdiction or your region has suitable recycling and collection facilities;
to your preference. Only use headphones that are recommended by TCT
instead they are to be taken to collection points for them to be recycled.
Mobile Limited and it's affiliates.
In the United States you may learn more about CTIA's Recycling Program at
•
PRIVACY:
www.recyclewirelessphones.com
Please note that you must respect the laws and regulations in force in
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
your jurisdiction or other jurisdiction(s) where you will use your mobile
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
phone regarding taking photographs and recording sounds with your mobile
INSTRUCTIONS
phone. Pursuant to such laws and regulations, it may be strictly forbidden
•
CHARGERS
to take photographs and/or to record the voices of other people or any of
Home A.C./ Travel chargers will operate within the temperature range of: 0°C
their personal attributes, and reproduce or distribute them, as this may be
(32°F) to 40°C (104°F).
considered to be an invasion of privacy.
The chargers designed for your mobile phone meet with the standard for
It is the user's sole responsibility to ensure that prior authorization be
safety of information technology equipment and office equipment use. Due
obtained, if necessary, in order to record private or confidential conversations
to different applicable electrical specifications, a charger you purchased in
or take a photograph of another person; the manufacturer, the seller or vendor
one jurisdiction may not work in another jurisdiction. They should be used
of your mobile phone (including the operator) disclaim any liability which may
for this purpose only.
Characteristics of power supply (depending on the country):
result from the improper use of the mobile phone.
Travel charger:
Input: 100~240 V, 50/60 Hz, 150 mA
•
BATTERY AND ACCESSORIES:
Output: 5 V, 400/550 mA
Before removing the battery from your mobile phone, please make sure that
Battery:
Lithium 500/650/750 mAh
the mobile phone is switched off.
•
RADIO WAVES:
Observe the following precautions for battery use:
THIS MOBILE PHONE MEETS THE GOVERNMENT'S REQUIREMENTS FOR
- Do not attempt to open the battery (due to the risk of toxic fumes and
EXPOSURE TO RADIO WAVES.
burns).
Your mobile phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio-
- Do not puncture, disassemble or cause a short-circuit in a battery,
frequency (RF) energy. These limits are part of comprehensive guidelines
- Do not burn or dispose of a used battery in the garbage or store it at
and establish permitted levels of RF energy for the general population. The
temperatures above 60°C (140°F).
guidelines are based on standards that were developed by independent
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Troubleshooting. ..............
My phone cannot charge properly
•
Make sure you are using an Alcatel battery and the charger
from the box
Before contacting the service center, you are advised to follow
•
Clean the battery contact if it's dirty
the instructions below:
•
Make sure your battery is inserted properly before plugging in
•
You are advised to fully charge (
) the battery for optimal
the charger
operation.
•
Make sure that your battery is not completely discharged; if
•
Avoid storing large amounts of data in your phone as this may
the battery power is empty for a long time, it may take around
affect its performance.
20 minutes to display the battery charger indicator on the
•
Use User Data Format to perform phone formatting (to
screen
perform User Data format, hold down # while simultaneously
•
Make sure charging is carried out under normal conditions
pressing the power on/off key under the power off mode).
(0°C to +40°C)
ALL User phone data: contacts, photos, messages and files will
•
When abroad, check that the voltage input is compatible
be lost permanently. It is strongly advised to fully backup the
My phone cannot connect to a network or "No service"
phone data and profile before doing formatting.
is displayed
and carry out the following checks:
•
Try connecting in another location
My phone cannot switch on
•
Verify the network coverage with your operator
•
Check the battery contacts, remove and reinstall your battery,
•
Check with your operator that your SIM card is valid
then turn your phone on
•
Try selecting the available network(s) manually
•
Check the battery power level, charge for at least 20 minutes
•
Try connecting at a later time if the network is overloaded
•
If it still does not work, please use User Data Format to reset
My phone cannot connect to the Internet
the phone
•
Check that the IMEI number (press *#06# ) is the same as the
My phone is frozen or has not responded for several
one printed on your warranty card or box
•
Make sure that the internet access service of your SIM card is
minutes
available
•
Restart your phone by pressing and holding the
key
•
Check your phone's Internet connecting settings
•
Remove the battery and re-insert it, then restart the phone
•
Make sure you are in a place with network coverage
•
If it still does not work, please use User Data Format to reset
•
Try connecting at a later time or another location
the phone
Invalid SIM card
My phone turns off by itself
•
Make sure the SIM card has been correctly inserted
•
Check that your keypad is locked when you are not using
•
Make sure the chip on your SIM card is not damaged or
your phone, and make sure power off key is not mis-contacted
scratched
due to unlocking keypad.
•
Make sure the service of your SIM card is available
•
Check the battery charge level
•
If it still does not work, please use User Data Format to reset
the phone
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scientific organizations through periodic and thorough evaluation of scientific
- Connect the equipment into an outlet on a circuit different from that to
studies. These guidelines include a substantial safety margin designed to ensure
which the receiver is connected.
the safety of all persons, regardless of age and health.
- Consult the dealer or an experienced radio/ TV technician for help.
The exposure standard for mobile phones employs a unit of measurement
Changes or modifications not expressly approved by the party responsible for
known as the Specific Absorption Rate, or SAR. The SAR limit set by public
compliance could void the user's authority to operate the equipment.
For the receiver devices associated with the operation of a licensed radio
authorities such as the Federal Communications Commission of the US
Government (FCC), or by Industry Canada, is 1.6 W/kg averaged over 1 gram
service (e.g. FM broadcast), they bear the following statement:
of body tissue. Tests for SAR are conducted using standard operating positions
This device complies with Part 15 of the FCC Rules. Operation is subject to
with the mobile phone transmitting at its highest certified power level in all
the condition that this device does not cause harmful interference.
tested frequency bands.
For other devices, they bear the following statement:
Although the SAR is determined at the highest certified power level, the
This device complies with Part 15 of the FCC Rules. Operation is subject to
actual SAR level of the mobile phone while operating can be well below the
the following two conditions:
maximum value. This is because the mobile phone is designed to operate
(1) this device may not cause harmful interference
(2) this device must accept any interference received, including interference
at multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station antenna, the
that may cause undesired operation.
lower the power output of the mobile phone. Before a mobile phone model
Your mobile phone is equipped with a built-in antenna. For optimal operation,
is available for sale to the public, compliance with national regulations and
you should avoid touching it or degrading it.
standards must be shown.
As mobile devices offer a range of functions, they can be used in positions
The highest SAR value for this model mobile phone when tested is 0.98 W/Kg
other than against your ear. In such circumstances the device will be compliant
for use at the ear and 1.09 W/Kg for use
close to the body.
with the guidelines when used with headset or usb data cable. If you are using
While there may be differences between the SAR levels of various mobile
another accessory ensure that whatever product is used is free of any metal
and that it positions the mobile phone at least 1.5 cm away from the body.
phones and at various positions, they all meet the government requirement
for RF exposure. For body-worn operation, the mobile phone meets FCC RF
•
LICENCES
exposure guidelines provided that it is used with a non-metallic accessory with
the handset at least 1.5 cm from the body. Use of other accessories may not
Obigo®
ensure compliance with FCC RF exposure guidelines.
Additional information on SAR can be found on the Cellular Telecommunications
& Internet Association (CTIA) Web site: http://www.phonefacts.net
The World Health Organization (WHO) considers that present scientific
information does not indicate the need for any special precautions for use
of mobile phones. If individuals are concerned, they might choose to limit
their own or their children's RF exposure by limiting the length of calls, or
using "hands-free" devices to keep mobile phones away from the head and
body. (fact sheet n°193). Additional WHO information about electromagnetic
fields and public health are available on the following website: http://www.
who.int/peh-emf.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
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19
Unable to make outgoing calls
I am unable to use the features described in the manual
•
Make sure you have dialed a valid number and press the
•
Check with your operator to make sure that your subscription
key
includes this service
•
For international calls, check the country and area codes
•
Make sure this feature does not require an Alcatel accessory
•
Make sure your phone is connected to a network, and the
When I select a number from my contacts, the number
network is not overloaded or unavailable
cannot be dialed
•
Check your subscription status with your operator (credit,
•
Make sure that you have correctly recorded the number in
SIM card valid, etc.)
your file
•
Make sure you have not barred outgoing calls
•
Make sure that you have inputted the country prefix when
•
Make sure that your phone is not in flight mode
calling a foreign country
Unable to receive incoming calls
I am unable to add a contact in my contacts
•
Make sure your phone is switched on and connected to a
•
Make sure that your SIM card contacts are not full; delete
network (check for overloaded or unavailable network)
some files or save the files in the phone contacts (i.e. your
•
Check your subscription status with your operator (credit,
professional or personal directories)
SIM card valid, etc.)
My callers are unable to leave messages on my voicemail
•
Make sure you have not forwarded incoming calls
•
Contact your network operator to check service availability
•
Make sure that you have not barred certain calls
I cannot access my voicemail
•
Make sure that your phone is not in flight mode
•
Make sure your operator's voicemail number is correctly
The caller's name/number does not appear when a call
entered in "Messaging\Voicemail"
is received
•
Try later if the network is busy
•
Check that you have subscribed to this service with your
I am unable to send and receive MMS
operator
•
Check your phone memory availability as it might be full
•
Your caller has concealed his/her name or number
•
Contact your network operator to check service availability
I cannot find my contacts
and check MMS parameters
•
Make sure your SIM card is not broken
•
Verify the server center number or your MMS profile with
•
Make sure your SIM card is inserted properly
your operator
•
Import all contacts stored in SIM card to phone
•
The server center may be swamped, try again later
The sound quality of the calls is poor
The flickering
•
You can adjust the volume during a call by pressing the
key
screen
•
Check the network strength
•
You have saved too many short messages on your SIM card;
•
Make sure that the receiver, connector or speaker on your
delete some of them or archive them in the phone memory
phone is clean
25
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General information .......
•
Website: www.alcatelonetouch.com
Facebook: http://www.facebook.com/alcatelonetouchtribe
•
Twitter: http://www.twitter.com/Alcateltribeus
•
•
Hot Line Number: In the United States, call 877-702-3444 for
technical support.
On our Internet site, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English and other
languages according to availability on our server: www.alcatelonetouch.
com
Your mobile phone is a transceiver that operates on GSM networks
with 850 and 1900 MHz bands.
Protection against theft
(1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product's memory.
We recommend that you note the number the first time you use
your mobile phone by entering *#06# and keep it in a safe place.
It may be requested by the police or your operator if your mobile
phone is stolen.
is a registered trademark of Obigo AB.
Disclaimer
microSD Logo is a trademark.
There may be certain differences between the user manual description
and the mobile phone's operation, depending on the software release
of your mobile phone or specific operator services.
eZiText™ and Zi™ are trademarks of Zi
TCT Mobile shall not be held legally responsible for such differences,
Corporation and/or its Affiliates.
if any, nor for their potential consequences, which responsibility shall
be borne by the operator exclusively.
(1)
Contact your network operator for service availability.
20
SIM card PIN locked
•
Contact your network operator to obtain the PUK code
(Personal Unblocking Key)
I am unable to download new files
•
Make sure there is sufficient phone memory for your
download
•
Select the microSD card as the location to store
downloaded files
•
Check your subscription status with your operator
How to make your battery last longer
•
Make sure you follow the complete charge time (minimum
3 hours)
•
After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication
•
Switch on the backlight upon request
ALCATEL is a trademark of
Alcatel-Lucent and used under license by
TCT Mobile Limited.
icon is displayed on my standby
All rights reserved © Copyright 2012
TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter
material or technical specification without prior
notice.
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2012-2-6 Jerry 13:45:50
2012-2-6 Jerry 13:45:50
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